Review from Leonard A (Son of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother was really looked after by the staff and they were so kind. They phoned me regularly every week on her condition and welfare. I was so pleased we found this lovely care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen C (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

The staff at The Grange have taken such care of my dad during the pandemic. They have worked so hard to turn a difficult situation into a positive experience for all. My dad looks amazing, his physical health has improved immensely since living at The Grange. I honestly do not believe he could be better

cared for. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley G (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

Firstly, I would like to thank all the staff and management for their care and dedication in these difficult times, keeping our loved ones safe and Covid free, congratulations. The Grange has a lovely atmosphere, home and well decorated. I would class this home as a first-class hotel. My mother has

lived here for a year now and is very happy. I can ring her for a chat, and it's never too much trouble for the staff to take the phone to her or chat on the portal. The staff keep me up to date with any information I need to know, appointments etc. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer E (Daughter of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience

The care from the staff towards my mother and our family were excellent. Nothing was too much trouble, and they kept me informed at all times if there was concern over my mother, even with the current climate of Coivd.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Sister of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience

Twelve months ago my beloved sister was ensconced into the Grange which immediately became her home. It was apparent that it was a professionally run business whilst maintaining a happy homely environment for all patients. The impression one gets when entering the light bright hall is welcoming and

clean. The menu displayed in the dining room is varied with food to suit most pallets. The staff are caring, kind and efficient with the right measure of friendliness. The facilities at the Grange are many but as mentioned the personnel are the most important asset along with your friendly management which was stretched but kept the home Covid free in these difficult times. I would like to express my deepest gratitude for your guidance and care, the feeling of not having to worry for my sister’s wellbeing and safety and pass on my thank you to one and all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience

I was very impressed that before the instruction was given to lockdown care homes due to coronavirus the decision was taken to protect all the residents by severely restricting access and limiting only essential contact. The management was steadfast in protecting staff and residents by stringent use

of PPE, early testing of all personnel and client resulting in everyone receiving negative results. Since arriving at The Grange in July 2019 my mother received excellent care and support across all aspects of her daily needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother spent just over two years at The Grange Care Home. In the two years, both my brother and I saw a change. At first, it was dissipating with regular nursing staff and manager alike coming and going. Things really picked up over the last year and were really happy Mum was there. She was looked

after well, the care and support were first-class, and she was very happy. The day my mother passed away, the staff were amazing, very caring to both my mother and us as a family. We were offered food and drinks constantly. They turned and made Mum comfortable, popping into the room regularly to see if we needed anything. I have recommended The Grange Care Home to several people as a warm and welcoming place to spend their final days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My husband went into The Grange Care Home for two weeks respite, with early dementia. He settled very well in a warm and friendly atmosphere. His needs were always attended to by the kind and reassuring staff, and I thank them so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony W (Stepson of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

Nice, friendly home. Very helpful in every way. Clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

Thank you very much for the respite care given to our mother. She improved physically and mentally during her two-week stay. She was sat at the tea-table the evening before last and said: "I like it here, the people are lovely." The staff have been excellent and supportive. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience

Since my mother moved into The Grange in August, I have been able to relax knowing that she is being looked after and cared for by the staff and carers at The Grange.
Mum settled in well and all questions were answered in a clear manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

All the care given to my relative has been excellent. The staff are very professional. My relative has a water infection, the doctor was called and she was given antibiotics.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Garry F (Son of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

The Grange provided my mother with excellent care and attention throughout her residency at The Grange. Also, the information on Mum and her health needs provided by all staff to relatives was exceptional, and their support, love and respect given to Mum and to relatives at difficult times will be remembered

by myself and family forever.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in The Grange for a few years now. We have seen it go right down in standards for every need, but in the last year, my mother has become bedbound but the home has become a much better place for her to stay, very caring and understanding for her needs. The staff are excellent and kind.

The whole standard of the home has jumped up in every way.
I don't mind saying that my mum is in The Grange now, not like one or two years ago, I was ashamed to say.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger H (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Grange Care Home for 2 1/2 years.
The last year she has been bed-bound and the care and the attention given to her has been excellent.
All the staff are always checking up on her and moving her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W H (Resident) assisted by family/friend published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience

I find The Grange better than the last care home I was at. I can walk around assisted if I want to and find the staff cooperative when I need them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience

My father seems more settled at The Grange after moving from another care home.
He doesn't really engage in any activities here as he would rather just watch his own television, but he does go to the dining room for his meals.
I have always found the staff very helpful and polite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan O (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience

Although my father was only here for a short time, due to many hospital visits, as a family we felt that there was genuine care and concern about his welfare. The rooms were very clean, well maintained and bright. There was no “care home” aroma, in fact, the opposite, it was pleasant to walk into. The

service user is encouraged to make their room personal to them by bringing in things from home which only adds to their comfort and peace of mind.
When searching for a suitable care home we called The Grange on the off chance of a vacancy. We were told we could drop in at any time, no need to book an appointment, just turn up. This was refreshing and made us all feel at ease with the place. We knew instantly that we wanted Dad to come here. We never regretted that decision.
We thoroughly recommend The Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Husband of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

Everybody appears totally professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The Grange Care Home

Care Provided by The Grange Care Home

Good to Know

Funding & Fees Guide for The Grange Care Home

Facilities