The Grange

2 The Street, Kennington, Ashford TN24 9EX
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9.8 24 Reviews
  • The Grange, Ashford
Accommodation is provided by 19 standard rooms, 3 standard en-suite and 4 large en-suite rooms that are suitable for dual occupancy. There are two lifts access to all floors.

There are two sitting rooms, a large heated conservatory overlooking the beautiful large garden and access to a balcony that overlooks the pond. There is also a large patio from which a gentle slope leads to the level garden. These areas provide ample seating for residents and their guests.

Superfast fibre Wi-Fi has been installed in every room, enabling residents to enjoy private video calls with loved ones and stream Netflix from the comfort of their rooms.

The full time Activity coordinator ensures that each resident's wishes are being met, that feedback is sought, and that entertainment is provided according to the individual's interests.

All food is home-cooked and dietary requirements can be accommodated. Meals are generally taken in the dining room but can be taken in residents' rooms.

A professional hairdresser visits twice weekly and a qualified chiropodist visits weekly. Newspaper delivery can be arranged with a local newsagent.

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Care Provided by The Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Willow Care Homes Ltd
  • Person in charge
  • Sandra Mercer (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £870
    • RESPITE Self-Funded Residential Care £800 – £870
  • (these prices are only a guideline, please contact The Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Grange Reviews (24)

Total of 24, showing 1-20
9.8

The Grange has a Review Score of 9.8 (9.831) out of 10, based on 22 reviews in the last 2 years. Over all time The Grange has 24 reviews.

Overall Experience

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Review from Sue V (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is a perfect home away from home, offering a caring, safe and happy environment. From the first time we visited to the present day, I could not ask for anymore. All the staff are amazing, friendly and welcoming and always go that extra mile. Leaving Mum there for the first time I knew that
she was in the right place and months on still do.

Reply from Vinojan Thomas, Director at The Grange

Thank you so much for taking the time to write this lovely review, I will pass your review on to the Care Home staff team who will be very touched to read your kind words.


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Review from Susan O (Daughter-in-law of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found the home and the staff very helpful and very kind. Standard of rooms is very good and clean.

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Review from Keith O (Son of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the home extremely friendly and a real home from home. The staff are excellent and really look after Mum. She is very happy here and we couldn't be happier that we found The Grange and that she is looked after so well.

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Review from Owen D (Son of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Grange for almost a year, and is very happy and content. My sister and I had to make a hard decision to move Mum from her bungalow and entrust her to the safe care of others! We need not have worried - the best decision we could have made. The staff are very professional,
but most of all they are experienced and have the residents' wellbeing as their first priority. The Grange is excellent and has my full seal of approval.

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Review from J R (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home.

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Review from Ruth A (Mother of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all absolutely lovely, beautiful gardens, lots of activities and social events. Home-cooked fresh food and snacks, nothing is too much trouble for the staff and you genuinely feel they care about the happiness of their guests.

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Review from C M (Son of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run care home. Good friendly staff always on hand to help out.

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Review from Lisa N (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been nearly two years since my mother moved from her home to The Grange and since I last left a review. Now with new owners, none of my thoughts have changed. They have brought with them new ideas, including asking the residents what they want from their home. What a lovely idea to include them
in choosing the new decoration of their home. With more activities to do most days and still the wonderful home cooked food that you can also enjoy with them if you wish. My mum is very happy living here and would like to thank everyone who cares for her and I second that. Thank you all very much.

Reply from Vinojan Thomas, Director at The Grange

Thank you sincerely for taking the time to share your positive experience and write a review for The Grange. Your kind words and feedback mean a great deal to us and serve as a reminder of why we are passionate about providing exceptional care.


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Review from A Y (Grandson of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad recently moved to The Grange, and we are really pleased with the transition. It feels like a home away from home. The food is delicious, and he even has a speaker in his room, which he finds very entertaining. There are plenty of activities every day. Thank you to the staff and management
team!

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Review from J J (Grandson of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is an exceptional care home! From the warm welcome at the entrance, every moment felt like family. My gran's smile spoke volumes about the quality of care she receives. Clean room, delicious meals, and engaging activities made her feel right at home. Grateful for the peace of mind of knowing
she's in such capable hands. Highly recommend this wonderful home.

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Review from A W (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange having recently changed hands I really have to report on how pleased we still are with Mum's care.
Obviously, there have been some minor hiccups, most people don’t like change, especially older folk. However, we’re still so pleased. Some very positive changes are taking place, all with
residents being at the centre of any changes.
Thank you to all at The Grange!

Reply from Vinojan Thomas, Director at The Grange

Thank you so much for the positive review! It is extremely encouraging to receive such high praise. We hope that the residents & their families continue to be happy with the resident-focused changes.


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Review from Keith F (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at The Grange from a time in hospital. A time which she found very confusing having been moved from ward to ward and finally to a different hospital. She was therefore confused and undoubtedly a little afraid when she arrived at The Grange. But after a few weeks, thanks to the kindness
and care received from the staff who always go above and beyond, she began to settle in. She asked that she should stay at The Grange and resisted any move elsewhere. She tells me the food is excellent and “just how she likes it”. She has certainly been eating better since her arrival. Knowing that she is well cared for in so many ways, is a great comfort and reassurance to her family.

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Review from J D (Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of myself and my family, I wish to thank you all most gratefully for all the kind care attention and food you provided to ensure a second best home. Thank you so much.

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Review from Maureen W (Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in The Grange for nearly three years. As a resident, I am able to spend the day as I choose. The garden and conservatory are lovely. The home is spotlessly clean. The food is all home-cooked and very good. The. carers are lovely, attend to our daily needs and often go that extra mile to
help. Prescribed medication is provided by trained carers. Visitors can just pop in at any time - nothing to hide! If you are unable to live in your own home, this is the place to be.

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Review from Martin T (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at The Grange for just over two years after deciding he no longer wished to live on his own. Within a couple of weeks, he had settled in well thanks to the efforts of the friendly and caring staff. He continues to be very happy there and we have seen an improvement in his
overall health and wellbeing compared to when he was living alone, benefiting from the routine and the excellent medication management provided.
Dad speaks highly of the staff, with whom he is able to enjoy a joke or two and is always complimentary about the food.
When we have had dad out for a few hours I'm happy to be able to drop him back at The Grange, his home, knowing he will be safe and well.

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Review from J W (Son of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is set in a lovely location, and all staff are always friendly and welcoming. My father always tells me he feels very happy and content. Private off-road parking and the residents do feel very secure. A perfect place, and it's nice to know he is safe.

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Review from J G (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the care home for just over a year now and has been very happy there. We find all the staff very friendly and everywhere is lovely and clean and comfortable. Mum always speaks highly of her meals too. Would like to recommend it to anyone.

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Review from Sarah K (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in March of this year and they have all made her feel very welcome. The staff are extremely kind, professional, and caring. The home itself is spotlessly clean and welcoming. They have tried to accommodate all of Mum's needs including putting up shelves in her room to give her
room to have more of her photos from her home around her. The home itself is well laid out and has spacious communal areas. The garden is beautiful and the surrounding area is quiet. As a family we are really pleased with the quality of care it gives and find the team are very responsive should we have any observations or concerns.

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Review from Kevin M (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run and safe care home that provides all the attention and care my mother needs. The staff are amazing and always willing to help with anything and ensure she is as comfortable as possible.

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Review from D B (Grandson of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has spent the last four years as a resident of The Grange, and I can only speak highly of the experience we have received.
This time has included the whole Covid journey and the words caring, professional and responsive sum up our experience to date.
There is a genuine caring environment
in the home, which is executed in a professional manner, and whenever there have been any health changes, we have been informed immediately and given lots of follow-up information.
We truly found a great home for my grandmother over the past four years... Thank you to everyone!

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for The Grange is calculated as follows: ( (220 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 260 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grange is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Sandra

Sandra Mercer

Job Title: Manager

My name is Sandra, and I am the manager of The Grange, I have worked in social care for 29 years in many aspects of care 17 years as a manager. I started as a support teacher at a primary school and then moved on from there to care. When I started at The Grange I had a very warm welcome by staff, residents, and Owners.


Tracie

Tracie Lawrence

Job Title: Deputy Manager

I started at the Grange in 1996 and to me, the residents I care for and my colleagues are part of one big family.


There is something unique about The Grange, as soon as you walk through the front door you can feel how homely and caring all the staff are and our care for our residents in their homes is paramount


Frequently Asked Questions about The Grange

What types of Care is The Grange registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Grange provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Grange have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grange to the centre of Ashford?

1.5 mile(s) as the crow flies, distance by road may be significantly further.