The Grange

2 The Street, Kennington, Ashford TN24 9EX
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9.8 24 Reviews
  • The Grange, Ashford
Accommodation is provided by 19 standard rooms, 3 standard en-suite and 4 large en-suite rooms that are suitable for dual occupancy. There are two lifts access to all floors.

There are two sitting rooms, a large heated conservatory overlooking the beautiful large garden and access to a balcony that overlooks the pond. There is also a large patio from which a gentle slope leads to the level garden. These areas provide ample seating for residents and their guests.

Superfast fibre Wi-Fi has been installed in every room, enabling residents to enjoy private video calls with loved ones and stream Netflix from the comfort of their rooms.

The full time Activity coordinator ensures that each resident's wishes are being met, that feedback is sought, and that entertainment is provided according to the individual's interests.

All food is home-cooked and dietary requirements can be accommodated. Meals are generally taken in the dining room but can be taken in residents' rooms.

A professional hairdresser visits twice weekly and a qualified chiropodist visits weekly. Newspaper delivery can be arranged with a local newsagent.

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Care Provided by The Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Willow Care Homes Ltd
  • Person in charge
  • Sandra Mercer (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £870
    • RESPITE Self-Funded Residential Care £800 – £870
  • (these prices are only a guideline, please contact The Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Grange Reviews (24)

Total of 24, showing 21-24
9.8

The Grange has a Review Score of 9.8 (9.831) out of 10, based on 22 reviews in the last 2 years. Over all time The Grange has 24 reviews.

Overall Experience

  • 22
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Date Published

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Review from Janet F (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad arrived at The Grange two years ago, he was frail, confused and not at all well. Now, thanks to the constant care and help of the wonderful staff there, he has regained his confidence, cheerfulness and interest in life. I can't recommend them all enough nor express my thanks enough for everything
they do. He is very fortunate to be there, and it gives me great peace of mind to know he is well cared for.

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Review from G O (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased we chose The Grange. When Mum had a bad fall at her bungalow we had to make the decision to move her to a Care Home.
I went entirely on a recommendation by a friend whose mother spent 5 years there.
The staff are all extremely caring. I am disabled myself and I’m happy that Mum is
being well cared for.
They always phone me if there is anything they are at all concerned about, and I am happy that they follow all criteria. For instance when she had a fall.
When Mum had a hospital appointment and no family member was available, a member of staff took her in the home’s transport, for a very reasonable fee. A great load off my mind.
Mum has enjoyed the special days arranged for the Jubilee etc, and a visit to a local school for a meal.

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Review from Jade V (Granddaughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely. My nan has been in since last year and the service and nurses are brilliant. Really friendly and personable. The home is exactly what we were looking for. When my nan went in, we were selling her house therefore wanted a home from home feel. We got exactly that. They cater to all
my nan's needs and have taken fantastic care of all residents. Thank you to everyone for the care of my nan.

Reply from Steve Friend, Partner at The Grange

Thank you for the kind review. It is good for us to know that we are fulfilling our aims.


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Review from B R (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at The Grange for three years. The residential home has a very homely and relaxed feel about it. The staff are all very friendly and welcoming. There is a large but airy lounge where many of the residents meet up every day and also a smaller lounge which is really useful. Meals are
served in the dining rooms and the food is like home cooking with plenty of it too! The rooms have wash basins and the shared loos are kept nice and clean. All in all, it is the best home my mother could have stayed in. The management are very switched on to the needs of each resident as an individual. The care she has received has been of a high standard and she has been very happy there. Activities such as quizzes, singers, seated exercise plus weekly hairdressing have all helped her too.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for The Grange is calculated as follows: ( (220 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 260 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grange is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Sandra

Sandra Mercer

Job Title: Manager

My name is Sandra, and I am the manager of The Grange, I have worked in social care for 29 years in many aspects of care 17 years as a manager. I started as a support teacher at a primary school and then moved on from there to care. When I started at The Grange I had a very warm welcome by staff, residents, and Owners.


Tracie

Tracie Lawrence

Job Title: Deputy Manager

I started at the Grange in 1996 and to me, the residents I care for and my colleagues are part of one big family.


There is something unique about The Grange, as soon as you walk through the front door you can feel how homely and caring all the staff are and our care for our residents in their homes is paramount