What types of Care is Grenham Bay Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grenham Bay Court provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grenham Bay Court have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Grenham Bay Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grenham Bay Court to the centre of Birchington?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Grenham Bay Court care home, Cliff Road, Grenham Bay, Birchington, Kent CT7 9JX

Review from S H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience

Grenham Bay Court is a lovely care home in a beautiful setting. My mother has been here for 4 months now, she has taken a while to settle in but now realises she's in the best place. All the staff are caring and friendly. The activities coordinator works hard at providing a varied and enjoyable experience.

Mum is well looked after with good meals and personal care. I would definitely recommend Grenham Bay Court. A big thank you to all the lovely, hard-working staff.

Reply from Julie Mills, Registered Manager at Grenham Bay Court

Thank you for taking the time to review us, it is much appreciated. We are glad you are happy with the care we provide for your relative, however, if you ever have any issues or queries our door is always open as we are always looking for ways to improve.

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Review from Lucy H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience

My mum has now been at Grenham Bay Court for about for four months. She has a lovely modern, light and spacious room and the staff are very caring. The activities are excellent and tailored to the residents' likes. Mum particularly enjoys the word games, quizzes and bingo. Mum says the staff are really

good and sometimes give her hugs. She has settled in well. My sister and I have peace of mind knowing that she is so well cared for in beautiful surroundings.

Reply from Julie Mills, Registered Manager at Grenham Bay Court

Thank you for your kind words and praise for the care we provide. We are always striving to provide a good quality of care and a review like this reinforces we are doing something right. If you ever have any concerns or queries our door is always open as we are always willing to improve.

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Review from L C (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience

Very good care of Mum. Kept clean and tidy. Assisted with drinking and eating. Good relationships with all carers. Mum always seems comfortable.

Reply from Julie Mills, Manager at Grenham Bay Court

Thank you very much for taking the time to fill out the review card. It is very much appreciated and thank you for your lovely words regarding your mother's care here at Grenham Bay Court. I will pass this feedback on to the staff. We do try our best to provide the best quality care for the residents at Grenham Bay.

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Review from Jane S (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Grenham Bay for nearly 3 years now, she is very happy and looked after wery well, all her medication is sorted out for her and a nurse comes every week or when needed.
She is encouraged to join in with the activites with other residents which is good for her mental health.
The

staff are very friendly and they do care. I can visit when I like which I do twice a week, her room is lovely and clean and as Mum cannot wash herself the carers keep her clean and washed every day.
So very happy Mum is at Grenham Bay, it has given me great peace of mind, thank you.

Reply from Julie Mills, Home manager at Grenham Bay Court

Thank you for such a wonderful review we always strive to give good quality care to our residents so the families can feel at peace knowing their loved one is well looked after and cared for. I will pass this wonderful review on to the staff. Thank you once again.

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Review from T M (Respite Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience

I had respite care for two weeks after an operation so did not need any personal help unless I dropped something. I found the staff extremely pleasant and friendly. The food was very imaginative and enjoyable. All visitors were made welcome and brought tea/coffee and biscuits. The activities were fun

to take part in and every effort was made to cater for those who liked to walk and also the odd excursion was available. Washing was whisked away and returned quickly. I would have no problems about going in full-time if I needed to.

Reply from Raquel Gonzalez, Manager at Grenham Bay Court

Good morning, thank you for taking the time to complete this positive review, it is good to hear you enjoyed your rest break with us. We take a lot of pride in the nutrition, quality and presentation of the food we provide and we are glad that you very much enjoyed this during your stay. We appreciate your kind words about the team here at Grenham Bay and are delighted that your overall experience was a happy one. Kind Regards.

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Review from Josephine F (Wife of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience

My husband is a resident of Grenham Bay Court. Overall, I'm happy with the service to him. After a severe stroke that left him unable to stand, walk or converse. He isn't the easiest person to help. Not surprisingly he suffered with depression. I commend the staff for usually looking cheerful and smiling,

despite often having difficult residents to look after. A minus is that it isn't unusual to see my husband only partially shaved and dinner around his mouth, admittedly he doesn't like being shaved but he can be persuaded as the carers managed to do when he was at home for 3.5 years. A friend who has her Mum there said her only dissatisfaction was that her mum often looked unkept.

Reply from Raquel Gonzalez, Manager at Grenham Bay Court

Good morning, thank you very much for your recent review and your comments regarding the service we provide. The quality of care is our utmost priority and we will ensure that the concerns you have identified are addressed with our care team. Thank you once again for taking the time to submit this review. Kind regards,

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Review from Ken H (Son of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience

After viewing quite a number of care homes this home is by far the best for my dad, the staff are wonderful, the food is very good, and freshly cooked and a very varied diet. My dad is very well looked after and I do not have any worries about his care and wellbeing.

Reply from Julie Mills, Manager at Grenham Bay Court

Thank you for your positive feedback we strive to ensure our residents have the best quality of life and having feedback like this shows we are doing something right, I will pass this feedback on to the staff.

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Review from Marilyn E (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident at Grenham Bay Court for 8 months now. After a few initial teething problems, which were addressed promptly by management, Mum has settled in well.
The staff managed Mum's hygiene very well, assisted Mum with her food and drinks and tried to manage her comfort level as

best as possible, as she spends the majority of her time in bed. She is treated with dignity and respect by staff and management and I feel mum is kept safe. Her room is clean and comfortable and she has a lovely sea view.
Some of the staff members make an effort to include Mum in leisure activities, taking her to the lounge to interact with other residents. They encourage her to take part in games, singing, spa treatments, church services etc., which does a world of good for her mental wellbeing. The quality of the meals are good and the menus are varied. I feel that this care home strives to improve service quality continuously, as any issues or concerns raised are swiftly dealt with.

Reply from Julie Mills, Manager at Grenham Bay Court

Thank you so much for the positive comments, we strive to ensure our residents live their best lives and are cared for like one of our own. I will pass this positive feedback on to the staff here at the home.

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Review from Robert M (Partner of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience

The house is not able to deal with guests with brain injury as they dangerously advertised. Point one: Diet completely wrong and very dangerous for someone with a brain tumour, processed food etc etc. Guest suffered numerous falls, last time I counted I stopped at 22! which is completely unacceptable.
If

you complain they stop you from visiting which is also unacceptable. Sure, the place is very clean. Reaction intervention is super super slow. Once I entered the room while visiting and the guest was still on the floor. Not a place to consider for someone who suffered a brain injury or with a brain tumour. In this respect 0 out of 10.

Reply from Julie Mills, Manager at Grenham Bay Court

Thank you for your review as it helps us to improve our service. In all cases regarding special diets, we would follow the guidance given by the medical professionals and what is stated on the hospital discharge notice. In this case, there was no such guidance. Regarding the falls, as you are aware there are other mitigating circumstances and following recent intervention the situation has been significantly improved. As to your comment about intervention being slow, as a care home, we work with relatives, external agencies, and specialist support services to deliver the best possible care for our residents. Regarding finding the resident on the floor, we were not made aware of this, if this had been raised with us, we would have been able to investigate the issue. We would never restrict visits, just because a person had raised concerns. However, there may be circumstances which result in some restrictions on visitation to protect the well-being of our residents.

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Review from Sarah B (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience

Mum had a lovely respite care stay at Grenham Bay Court. The staff were all lovely and attended to her needs with care. Nothing was too much trouble and we are very grateful as mum is ninety five with severe physical disability and it was her first holiday since 2018.

Reply from Julie Mills, Home manager at Grenham Bay Court

Hi Sarah, thank you for your lovely review, it was a pleasure to have your mum stay with us. I will pass these comments on to the staff.

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Review from H B (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

Friendly, kind and happy staff.
Good food and medication handled well.
However, 3 weeks have gone by requesting hair wash and still not been done.
Washing takes a while to come back.

Reply from Julie Mills, Home manager at Grenham Bay Court

Good morning,
Thank you for your wonderful review which is much appreciated by the management and staff teams, regarding personal care either myself or another staff member will give you a call sometime today to discuss this further.
Kind regards,
Julie

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Review from M N (Resident) assisted by family/friend published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

The day staff are excellent, the night staff could be better. I have a nice sunny and bright room with a garden view. I have day trips out with residents and staff which I find very pleasant.

Reply from Raquel Gonzalez, Manager at Grenham Bay Court

Thank you for your lovely feedback. We always strive and improve and provide a great service and am happy you are happy with the quality of care the home provides.

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Review from S M (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience

In recent months, the home appears to be short-staffed, one of the cooks has left or is long-term sick. Communication between staff is poor. The cleaning of public areas and hallways is not good. Basic cleaning in rooms but furniture not moved. I believe the staff care for the clients and try to do

their best. In the last year, the turnover of experienced staff who know the clients has been high.

Reply from Raquel Gonzalez, Manager at Grenham Bay Court

Thank you for reviewing us on carehome.co.uk. Your feedback is important to us.
During the Covid-19 period, we did experience a higher level of staff vacancies and have been actively recruiting since this period. We fully understand that it can appear we do not have the full complement of staff on duty. When this situation occurs during Covid outbreaks and other sickness absences we will always do our best to cover this absence. Unfortunately, our home and others will always experience a higher turnover of staff due to the nature of the business.
Our regular cook was absent due to long-term sick, so this department of service was covered. Our regular cook will now be returning on 14/04/2023.
We always pride ourselves on our cleaning standards. However, I need to reassure you that today (13/04/2023) we have undertaken a deep clean in your mother’s room. We have now employed a second cleaner for the afternoon period to strengthen this department.

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Review from J O (Sister of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience

My sister moved into Grenham Bay Care on 4th April 2022, so we only have four weeks' experience. However, the staff have made her very welcome and assisted greatly in making her feel at home. There is always a choice of food for breakfast and also the main meal. My sister enjoys eating with others.

She also has been encouraged to join in with the afternoon activities and trips out. Although she has dementia, she always remembers the time when they have musical entertainment. Any worries I might have, are addressed.

Reply from Julie Mills, Home manager at Grenham Bay Court

Thank you very much for taking the time to fill out the review card, it is very much appreciated and thank you for your lovely words regarding your sister's care here at Grenham Bay Court, I will pass this feedback on to the staff.

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Review from Rosie B (Great-granddaughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

The Grenham Bay Court in Birchington have been really really good at looking after my great nana. They have been really helpful and cared for my great nan. I do miss her so thank you so much Grenham Bay Court for looking after my old-aged Great nana. Thank you so much for looking after her for us.

Reply from Lauren Lloyd, Manager at Grenham Bay Court

Thank you so much for your kind comments, it is with our greatest pleasure to care for your great grandmother.

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Review from J M (Daughter of Resident) assisted by family/friend published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience

My mum had a hip replacement and was in Grenham Bay Court for one week to recuperate. The staff could not have been kinder and whatever Mum wanted was no trouble at all. The food was lovely, catering to all Mum's needs.

Reply from Lauren Lloyd, Manager at Grenham Bay Court

Thank you very much for such a lovely review. We loved having your mum stay with us whilst she recuperated.

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Review from Karen R (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience

My dad was a resident here for only a year, but in that year my dad had a lovely home. All the carers were so lovely, patient and treated my dad like they were all family. We visited at least 1-3 times a week and were always made to feel so welcome. Sadly my dad passed away 3 weeks ago with my husband

and me by his side. The staff were so lovely and genuinely sad that my dad had died, I can’t praise the staff and manager enough for looking after my dad and making it feel like his home. We will miss the visits and the wonderful staff. I can’t thank you enough for all your kindness.

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Review from Jo (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience

I'm so happy that my mum is in such a lovely, caring and friendly care home.
She has settled in so well due to the care and attention she receives from all the staff.
Mum lived on her own, seeing me once a day, now there's always a friendly face to chat to.
There are always activities that she can

join in with.
She always looks clean and tidy and happy when we visit her.
I was worried about putting my mum in a home, now I'm so pleased we have, she gets the care and attention she needs.

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Review from Tony G (Power of Attorney of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience

This was a short visit to celebrate the resident's birthday. We started with an interview with a senior member of staff (without the presence of the resident) which was very informative and helpful. The resident was cheerful and coherent, which was an improvement from a year ago and she praised the

staff frequently. Due to her immobility, she needs help to move around the home and the staff were excellent in this respect. The lunch was set up to give us some privacy, offered us a good choice of dishes and was really delicious. We were even given a choice of sherry or wine to celebrate the birthday! There always appeared to be a member of staff nearby who could offer help or information. Apart from two really nice presents and a card from the staff at the Home, a birthday cake had been prepared for a celebration later in the afternoon which we were, unfortunately, unable to enjoy with the resident, as we had to return home before it became dark. We really enjoyed our time together.

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Review from Jane G (Niece of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience

Both my mother in law and my aunt are residents at Grenham Bay. My mother in law has been there for 5 years and my aunt for coming up 2 years.
The very best of a home for people unable to care for themselves. Lovely rooms, amazing kind carers.
All the staff are kind and thoughtful. The maintenance

man is the most helpful guy and nothing is too much for him. The kitchen staff/chefs go out of their way to please the residents. The housekeepers keep everything really clean, the one thing that bothered me about care homes was the smell. I can honestly say, that is never the case at Grenham. The senior staff are always available to answer/help you in any way they can.

The manager is kind and approachable at any time. Amazing sense of humour which really makes myself and aunt/ mother in law feel comfortable with him.

I could not be happier with this home. Highly recommended.

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