Greenbanks

Green Hills, Barham, Canterbury CT4 6LE
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8.9 8 Reviews
  • Greenbanks, Canterbury
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Care Provided by Greenbanks

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Down Syndrome
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Owner
  • Greenbanks House Ltd
  • Person in charge
  • Bernadette Hall (Registered Manager)
  • Admission Criteria
    • Private Assessment Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Greenbanks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £600 – £1,100
  • (these prices are only a guideline, please contact Greenbanks to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Friends and family are invited to visit on a casual basis whenever they choose, with the agreement of the resident. Professional visitors are welcome to visit both unannounced and by appointment with Greenbanks Team.


  • Parking

  • Greenbanks has a private and free car park open to all visitors for the duration of their visit.


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Greenbanks Reviews (8)

8.9

Greenbanks has a Review Score of 8.9 (8.912) out of 10, based on 3 reviews in the last 2 years. Over all time Greenbanks has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
0
0
3
5

Review from L M (Brother-in-law of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law lives in Greenbanks. She's had a difficult time over the last few years because of the death of her parents and the Covid lockdowns. Throughout it all she had the support of the entire team at Greenbanks as well as the residents. When we could only see her on video calls, she would
tell us all about the activities that were happening and how she felt safe in the house. Now things are back open again she's able to go out and take part in activities all over the place but Greenbanks is her safe place, it's her home.
My wife and I know that she is happy, healthy, cared for and safe at Greenbanks and we know that the staff go above and beyond to make sure that everyone's needs are met and respected.

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Review from Naomi M (Sister of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that my sister is receiving the best care at Greenbanks. It's her home and in her words, she 'lives with friends'. The house is always clean and tidy, the menu is fantastic and varied, and the staff are all so kind and know how to handle all manners of emotions that arise in a house of multiple
personalities!
I always enjoy visiting the home, catching up with the residents, the staff and, of course, my sister. There's always something enriching going on and, most importantly of all, everyone is respected. If someone doesn't want to participate in an activity then that is respected and other options are made available.
This is a home for a group of grown adults, all with different views and life experiences. They all live together as a formed family and the staff are the glue that keeps it all together. I really cannot speak highly enough of the home and the team who keep it running.

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Review from Jennifer D (Sister of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Greenbanks since its inception. Throughout these 30-plus years there have been many traumatic 'life' events for us as a family - as with anyone. However, the care and compassion shown to my brother has been outstanding. The staff and management team are always obliging and honest
- I feel that I can approach them with any issue no matter how small and that they will act upon it. The way the recent pandemic was handled was exemplary - at a time when most care homes were struggling! Above all, the most important fact is that my brother is extremely happy and well cared for.

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Review from John H (Father of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter has been in care for 25 years, during that time she has been in a number of homes and without exception, they have all failed to meet her needs. We bless the day seven years ago when we were able to secure a place in Greenbanks house which is a lovely home set on lovely grounds set in an
area of outstanding beauty. Recently the existing workshops within the grounds have been replaced with new state-of-the-art workshops. Our daughter has so many choices of activities she can choose from to do something different each day and as a result of the care and support she receives from the staff and never bored. She is more relaxed and settled and loves living there. When she comes home for the weekends she neverminds going home to Greenbanks.

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Review from Jason R (Brother of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic home! My sister has lived in the home for 5 years. She is extremely happy. The staff are excellent. The home provides a full and varied life for her and she is always cheerful.

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Review from Jenny G (Mother of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is very well cared for at the home. She has many health problems that the staff help and supports her with. She is extremely happy at the home and certainly doesn't want to leave. The staff care for and supports her very well.

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Review from Meonetta B (Mother of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been a resident at Greenbanks since the beginning of June 2022. Prior to that, he attended a work centre on a daily basis for many years. We have been very pleased with how easily he has adapted to the new situation. Greenbanks is a fine home providing a welcoming environment for all its
residents. The staff are friendly, caring and professional. The house is immaculate and the gardens well looked after. Our son tells us the food is good and plentiful; i.e. particularly appreciated the abundance of fresh fruit and the mug of hot chocolate he is offered in the evening. To sum up, Greenbanks has lived up to all our expectations and we cannot imagine a happier environment for our son to experience the next phase of his life.

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Review from Robert B (Cousin of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has resided at Greenbanks for over thirty years. In that time, we have seen it develop and grow into a wonderful home for her. Her parents were worried that many of the places they looked at were too institutional. Greenbanks has always been a home from home where residents are treated as
family. The house itself is like a beautiful country house and the staff are caring and dedicated. In thirty-five years, we have never found any cause for complaint and my cousin has been very happy here.

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Current Review Score: 8.9 (8.912)

Overview of Review Score

The Review Score of 8.9 (8.912) out of 10 for Greenbanks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Greenbanks is calculated as follows: ( (32 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Greenbanks is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 3 Positive Reviews ÷ 4 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Greenbanks

What types of Care is Greenbanks registered for?

Older Person Care, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenbanks provide?

Day Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Greenbanks have?

There are 20 Single Rooms.

What are the Facilities & Services at Greenbanks?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenbanks to the centre of Canterbury?

5.8 mile(s) as the crow flies, distance by road may be significantly further.