Review from Linda C (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience

My mother has been resident at Grosvenor Court since last Autumn and has been very happy there. The care she has received has been excellent. Her rooms are well kept and clean. The communal rooms are fresh and clean and decorated in a bright and welcoming style. All of the staff are friendly and caring

and willing to engage any of the residents in conversation as they go about their work. The family have been kept informed of Mum's condition and we have been able to speak to her over the phone, and in video chats while the home was in lockdown. When the home has been open we have been able to visit her whenever we choose and have been made welcome. The staff really take an interest in their resident's lives too. Grosvenor Court really is a home from home for their residents and there is a family atmosphere about the place.

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Review from G D (Husband of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

My wife came as an emergency placement. The care she receives is second to none. The care staff work very hard and they are supported with two heads of care and a manager.
The manager instructs her team to ensure that high standards of care are always met.

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Review from Carol (Friend of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience

My friend was like a second mum to me, she was the most beautiful person, never had a bad thought and was so kind to all. I really worried about how she would cope in a home after not being happy in the Hospitals that she had many stays in however she has loved every day she was in Grosvenor Court home.

The staff loved her and she looked on them as family, I can not praise the staff enough including those you don't see. We lost our lady 16/10/19, I was with her, very peaceful. Thank you all so very much for the love and care she had in her final years.

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Review from Glenn H (Son of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience

My mum was in Grosvenor Court from October 2015 to January 2018.

She had advanced Dementia and had to go into a home because of her medical conditions.

The staff are a mixture of ages and are always very caring and hard working.
You could visit at any time which was very useful.

Regular carers

went above and beyond what they were reasonably expected to do
and even in the most difficult of circumstances were always patient, kind and professional.
Even the carers who I didn't know, cared about my Mum.

Management were always friendly and available during office hours if you had a concern.

Finding a good quality, affordable care home is a nightmare but I cannot recommend Grosvenor Court enough as I was very impressed by how my Mum was treated there.

Reply from Nikki Newell, Home Manager at The Avenues Care Centre

Thank you very much for your review. It was an absolute pleasure looking after your mum. Please come and have a cup of tea with us soon. The doors are always open.

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Review from Kelli S (Daughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience

Choosing a care home for my mum was a hard task last year but as soon as I went to Grosvenor I knew it was the one. The staff are amazing and hard working, the manager is always on hand ready to listen. I'm so happy my mum is there, well looked after and cared for.

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Review from John D (Wife of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience

The best place and care I found in Margate. Staff are always smart and helpful, the food looks homemade with a good choice.

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Review from Diane W (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience

My mum has been in Grosvenor Court since April 2016. She is nearly 89, has advanced dementia and although she is frail, she has sometimes very challenging behaviour. I cannot recommend Grosvenor Court enough as I have been very impressed by the care my mum has received there. The manager and the staff

are all very caring, thoughtful and they treat the residents with dignity. My mum's room is always clean and tidy and my mum is always dressed well and looked after. The staff communicate regularly with me about my mum's health, diet and wellbeing and whenever I have rung or visited, I feel that they have time for you and you are always welcome. Even when my mum has been difficult to deal with, the staff have been very kind with her and I know she is safe and being looked after.
I had to move my mum quickly from a previous care home as the treatment she had was very poor and that is why I feel Grosvenor Court is such a lovely place.

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Review from Catherine L (Daughter of Resident) published on 13 December 2016
Submitted via Website • Report

Overall Experience

My mother has been a resident at the home since June 2016. Like most families, it was an extremely difficult decision to move her into a home but she had dementia and paranoid schizophrenia and my father found it difficult to cope. We were quite worried as to how she would cope with moving into a home

and it was a bit bumpy at the beginning, but surprisingly, she adjusted very quickly thanks to the great staff at Grosvenor Court. The Manager is absolutely fantastic and will always respond to a phone call or email from the family if we have a query. In fact, my mother, in one of her more lucid moments, said to me recently “The people are very nice here”, and that is my criteria: If my mother is happy then we are happy and she is – very!

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Review from Margaret C (Daughter of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience

My mother was cared for from the 15th April to the 4th June 2016.
Myself, brother and father cannot praise the manager and her care team within this home highly enough.
They cared with dignity and compassion and made her last few weeks as comfortable as possible.
My father was cared for too and

was able to feel he had, if only for a short time his relationship back with his wife.
As a nurse for many years I can honestly say I have not been able to find such good care staff in a very long-time.

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Review from Sharon C (Daughter of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience

My dad came to Grosvenor Court after a very difficult time. He has been treated with the utmost respect and has settled in very well. The manager and staff are excellent with dad and understand his condition (brain injury). They are great with the residents and really care deeply about their welfare.

The manager has kept me informed about dad as she knew I was anxious about him. I can not thank the manager and her team enough. I now have a happy dad for the first time in a while. Thank you.

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The Avenues Care Centre

Care Provided by The Avenues Care Centre

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