The Grove Residential Home

6 Bower Mount Road, Maidstone ME16 8AU
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9.9 44 Reviews
  • The Grove Residential Home, Maidstone
The Grove Residential Home in Maidstone offers long-term residential care as well as respite care.

The bedrooms are light and spacious and are over two floors with stairs and a lift giving access to the second floor.

All of the rooms are furnished but you can bring your own furniture so the room has a familiar feel. They also all have telephone, TV and internet points. There is a nurse-call system in all the rooms.

There are three lounges where residents can socialise and there is a bright and airy dining room.

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Care Provided by The Grove Residential Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Smartblade Ltd
  • Person in charge
  • Sharon Lampard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for The Grove Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,500
  • (these prices are only a guideline, please contact The Grove Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Grove Residential Home Reviews (44)

Total of 44, showing 1-20
9.9

The Grove Residential Home has a Review Score of 9.9 (9.945) out of 10, based on 29 reviews in the last 2 years. Over all time The Grove Residential Home has 44 reviews.

Overall Experience

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Review from Julia S (Niece of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of The Grove Residential Home for over two years and during this time the management and staff have truly gone above and beyond to make her as happy and comfortable as possible. I'm sure she hasn't been the easiest resident but they've looked after her and treated her with
pleasure and care and respect. When my aunt was more mobile and articulate she enjoyed taking part in the activities and always praised the food. Now that her illness has progressed and she is mostly bed-bound, she is kept entertained and seeing the smile on her face when her favourite carers come into the room is lovely. I highly recommend this care home.

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Review from Susan S (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well cared for at all times. She was always clean and tidy, clothes were regularly laundered. The food was excellent, good home-cooked food menu had a good choice, nicely presented. I personally ate there and enjoyed the food. I cannot fault the dedication of the staff who were always
helpful, friendly and polite.

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Review from R J (Husband of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend The Grove Residential Home for their excellent staff who looked after my wife and cared for her needs at all times (nothing was too much trouble).
Family and friends were welcome with tea and coffee available if wanted. It was certainly value for money.

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Review from Gemma C (Granddaughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this care home enough. My grandad lives here and from day one the care has been exceptional.
The staff are welcoming and very thoughtful.
Always there to discuss any worries, and put your mind at rest.
We are a big family and family means everything to us. So to know he is there
makes us very happy. My grandad always says thank you for finding me such a lovely place.

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Review from Berenice M (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always helpful, caring and supportive to my mum, and to my family when we visit my mum.
The home is always clean, and tidy and smells nice. A good selection of activities and my mum always has opportunities to interact with fellow residents and staff.
A fantastic menu, followed by
plenty of nutritious snacks throughout the day.

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Review from Derek W (Brother of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had always been the mainstay for her family and mine until the time came when falls and ill health made living at home physically impossible.
When we investigated care homes in the area we were really concerned that some, would not meet the expectations needed for my sister's long-term care.
Then
we found The Grove and immediately were impressed by the professional yet friendly atmosphere of management and staff and the fact that residents themselves seemed happy and welcoming was reassuring.
It was explained to us then that care and medical care for residents would be a priority, food would be good and varied, the entertainment provided daily for those who wanted.
My sister has been resident at The Grove for nearly two years, we visit regularly and have found the care she receives exceeds everything that we were initially told and we could have hoped for, thanks to you all at The Grove.

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Review from Janine W (Sister-in-law of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

20 months ago my husband's sister moved into the Grove after it being highly recommended to the family. It has lived up to all our expectations and more. My sister-in-law has settled in very well and is happy and very well looked after. Being unable to stand or walk, every morning she is asked what
she would like to wear, giving her the dignity of choosing for herself as with all the many social activities and dining, she can choose to go or stay in her very comfortable homely room. As to dining, there is plenty of choice and a varied menu of good food cooked on the premises. There is no restriction on visiting and each time go we are met with a warm and friendly welcome, we feel part of the Grove family and are treated as such. It's never easy finding a place for a loved one when they can no longer look after themselves but we were blessed the day we found The Grove.

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Review from Gary T (Son of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall in her home and a short spell in hospital, I found myself looking at care homes for my mum. I viewed several before The Grove but knew immediately when I entered that this was the one and a year on I still feel the same. Initially, it was just for respite but my mum soon decided that she
would like to remain at The Grove permanently. All the staff have been amazing, nothing has been too much trouble and they all find time to talk to you. Mother joins in with lots of the twice-daily activities which is something we felt that she wouldn't do, she has also enjoyed the lovely garden during the summer months along with some of the other residents with new friendships being made. The food is fantastic with a varied menu to choose from with the option to dine with others or in your own room. Opticians, chiropodists, hairdressers etc are all available at The Grove making life so much simpler.
Highly recommend this place.

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Review from Judith R (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can 100% recommend 'The Grove'.
When we realised our dad had to go in a home we were devastated! We knew for his own safety and care that he needed to.
The manager and her staff guided Dad and us through the settling-in period with compassion and kindness.
Dad has had his ups and downs plus his
own frustrations at being in his situation, but he has now settled brilliantly. Even joining in with games and generally being sociable. Something we just did not expect!
If you want somewhere that is the closest you can get to 'home from home'. Then this is the place.
We will be forever grateful that Dad is happy in his last few years.

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Review from Debbie B (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have much pleasure in writing this review of The Grove. My father joined The Grove in January 2024. For my father to reside in a care home was a worrying and very difficult decision for us to make. I was also worried of how he would adapt to no longer being cared for by myself. The Grove was highly
recommended to us by a friend whose mother was cared for there. I needn't of worried! My father, and us as a family, were welcomed by all management and nursing staff from the minute he arrived. The staff are always happy and welcome us with smiling faces every time we visit. My father is happy there and says that he is looked after very well. The home is spotless, food is good, and the atmosphere is welcoming, caring and happy. My father can be particular at times and nothing is too much trouble for the staff. My father is offered to join in the daily activities or he can remain in his room if he chooses to. My father always looks clean and presentable when we visit.

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Review from Andrew H (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at The Grove for the last 18 months, after the initial shock of moving home, Mum has settled in nicely to her surroundings, making new friends. She has been treated with the utmost compassion, respect and dignity, courtesy, there is always laughter coming somewhere in the house. All
the staff and management are approachable and respectful to the residents' and families' needs, nothing is too much trouble. There is always something to do, activities, chats etc. when Mum is in the mood she will join in. The food is good and the home is spotless. The events we have attended for the residents are well organised and a pleasure to attend. If you are looking for a residence for your loved one, I wouldn't hesitate to recommend this home, it's a lovely place to live.

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Review from Sharon O (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at The Grove for the last 7 years, in this time she has been treated with the utmost compassion, respect and dignity. All the staff and management are approachable and respectful to the residents and family's needs, nothing is too much trouble. My mum has been very happy here, has made
friends and joined in and enjoys the daily activities. The food is great and the home is spotless. They put on events for the residents and families can attend which is lovely. I wouldn't hesitate to recommend this home, it's a lovely place to live.

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Review from Rob B (Son of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the North East and the home kindly arranged for us to have lunch with my Dad in a private area. The residents seemed really happy and engaging and so did the staff. Many have worked there for years and it has a really low staff turnover. I had heard good things about the home and the manager
but we were still quite surprised to experience it. I worked in the NHS for 40 years and staff from care homes escorting them to ED would rarely know their names and be incapable of handing over a patient. The Grove reminded me of the early days of my career when care staff knew the patient or resident and were not just agency short-term cover. This was a refreshing experience. My Dad has a nice room with his personal landline phone and if he is somewhere else the carers answer it and talk to me. This again is something usually from a bygone age. I have seen my Dad rally following abysmal care from other settings. A big thank you to the manager and her staff.

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Review from Kris N (Grandson of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's grandfather moved into The Grove Care Home on the 1st of May, having spent 14 weeks before this between hospitals for various illnesses. Upon leaving the hospital he left a very frail man of 95. Within only a few weeks he has not only recovered to how he was prior to going into hospital but
is actually looking and acting more like he was 5-6 years ago. He has gained weight (having lost weight in hospital) and his personal hygiene is now amazing. Having spent 14 weeks in hospital in pyjamas and only having a handful of showers, he is now showered shaved and in clean clothes every day. He is constantly checked on if he is in his room, making sure he is drinking and is provided fantastic meals at least 3-4 times a day! They encourage families to come in and have lunch with the residence which gives the home a lovely family feel. I am yet (in 16 weeks) to meet a member of staff who isn't helpful, polite and cheerful. Nothing is too much trouble for anyone working there!

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Review from Elizabeth B (Friend of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grove is a lovely care home. The staff are all so friendly and welcoming. The resident's rooms are kept clean and tidy as well as the shared living spaces which feel very homely. There is also a lovely garden which is perfect to sit out in when friends and family go to visit. The level of care provided
is outstanding.

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Review from Kaley N (Granddaughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown by The Grove staff have transformed my Grandad's life and given our family peace of mind. From his arrival, it was clear the staff were committed to all his needs. An early riser, my Grandad prefers a 5:15 AM shower, and the staff adjusted their schedule to accommodate
this. When he first arrived, he was frail, but in 12 weeks he has gained weight, looks healthier and enjoys regular grooming. The Grove excels in maintaining a clean, comfortable environment. The staff's warmth, kindness, and professionalism are evident in every interaction, ensuring each resident feels valued and cared for. The involvement and support they extend to our family, such as inviting us for Sunday lunches, have strengthened our bonds. Most importantly, The Grove has given us peace of mind, knowing my Grandad is in excellent hands. As we celebrate his 95th birthday next week, we are grateful for the exceptional care that has made this milestone possible. Thank you, The Grove team.

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Review from A H (Husband of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we chose The Grove for my wife. There are lots of activities, if the residents wish to join in. The staff make sure that all are included as individuals (this is important for my wife, who can't speak following a stroke and Alzheimer's). Care, including links with the nearby GP’s
surgery, is excellent. Visitors are welcome at any time. A happy home with quality staff - and good home-cooked meals.

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Review from Steve C (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into The Grove in April 2022 after mum suffered a stroke and could no longer look after him. He has always been active but can be stubborn and difficult to look after. He is now 91, but would rather use the stairs than submit to using the lift! We are so grateful The Grove was recommended
to us. The building is light, clean and well-maintained. Dad's room is bright and has a view of the gardens. The staff are friendly and helpful and keep me well informed about his health, the activities he joins in with and the trips out he takes. They ensure he showers and changes his clothes regularly. He says the food is excellent and his only complaint is that there is nothing to complain about! Dad is able to decide whether he wants to join in any of the daily activities or not; to stay in his room or to join other residents in the dining/common room to eat his meals or drink his regular mugs of tea. I feel welcome when I visit, especially if accompanied by one of our dogs!

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Review from Alice S (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend The Grove highly enough. My mother suddenly became very unwell in July and was hospitalised for over a month. She was unable to return to her home due to her health/mobility needs. After visiting a number of homes, we looked around The Grove and instantly knew it was the right place
for mum. Staff were warm, knowledgeable and passionate. The building is clean, spacious, beautifully furnished and the gardens are wonderful! Our (rather stubborn!) mum was initially reluctant to move into a home but accepted that we had no other option. I was worried about how she would settle into a new way of life after living on her own for so long. I needn’t have worried. From the moment she arrived, she has been made to feel welcome and valued. Our initial plan for a few weeks of respite care has changed - mum now feels so happy there that she wants to stay longer! Her words were “this place is good for me!” Mum is making amazing progress, both physically and emotionally.

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Review from C H (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was placed at The Grove for his continuing health care assessment. He had spent many weeks in hospital and then at a cottage hospital. My dad was sadly in a poor physical state and an even worse psychological place. He and my mum had lived together and supported each other for over fifty years
and now they had become separated due to Mum sadly having dementia.
We cannot thank the staff at The Grove enough for the care and support they have given my dad. The staff are very caring and attentive. He is supported with all his needs. He has been encouraged to walk again, using a frame. Dad is encouraged to take part in the activities that are held each day with the other clients.
The Grove is a very sociable home, we have always been made to feel very welcomed, even our dog was greeted with smiles and attention.
It is wonderful to see my dad find his sense of humour again, to be relaxed and content once more. For myself, I see he is well looked after, even spoilt at times!

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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for The Grove Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for The Grove Residential Home is calculated as follows: ( (326 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 344 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grove Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 05 Mar 2025

No Current Bed / Place Vacancies


Awards / Recognitions (1)

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Frequently Asked Questions about The Grove Residential Home

What types of Care is The Grove Residential Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Grove Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Grove Residential Home have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Grove Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grove Residential Home to the centre of Maidstone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.