Review from Linda S (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience

My mother has been happy at the Grove Residential Home and we have found the management takes formal steps to ensure that she and her family are completely content with her care and that all her needs are met. If at any time we have contacted the manager we have found her to be receptive. During Lockdown

we were able to see mum in a booth that was built to comply with the rules. On her birthday her great-grandchildren were able to sing to her as staff provided a room where she could sit behind the window whilst we, her family, sat on the patio outside that window. We consider we were so lucky to be able to maintain our contact during the pandemic without compromising the rules, unlike many other families in the UK. We have recommended the Grove to other families seeking care for their relatives without reservation and have no regrets about our choice. The ownership has changed whilst mum has been there but the caring ethos remains.

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Review from Robin B (Son of Resident) published on 8 September 2023
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Overall Experience

The Grove has been caring for Mum following a hospital visit in November 2022. The care she has received has been absolutely wonderful; she has now made friends with many of her fellow residents. They are kept entertained with games and sing-a-longs, and the food is excellent too. The staff, both carers

and management, are very easy to talk to and caring. I was initially concerned about how she would take to a residential care home, but I couldn’t be happier with where she is. I know Mum feels the same, and it’s a weight off our minds to know she is safe, being looked after and, of course, happy.

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Review from Lorna F (Granddaughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

I cannot recommend The Grove Residential Home enough. The whole ethos, environment and care my grandmother received here was incredible. Every member of staff was approachable, kind, and caring and nothing was ever too much trouble. My grandmother's best interests were always The Groves' top priority.

We were always really well communicated with and for any changes or concerns we were immediately informed. My grandmother loved every member of staff and she felt she was part of their family. As a family, we will be forever grateful to the manager and all the staff for how much they did for our Grandma.

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Review from Catharine R (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

The Grove Residential Home is a fabulous care home - my mum loves being here and the level of care is exceptional. Making the decision to move any family member into residential care is always hard but Mum chose this location herself and is very happy. There are activities during the day that Mum enjoys

and also trips out. Back in October 2022, Mum caught Covid and it was touch and go, the love and care shown by the staff was lovely and they are now part of our family too. We 100% recommend The Grove!

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Review from Christine H (Daughter-in-law of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience

If it wasn’t for the caring, wonderful management and staff at the Grove my mother-in-law wouldn’t be here today. She entered the Grove 6 years ago being in a very dark place, losing her beloved husband suddenly. Her mental health was extremely fragile, however, with the patience and caring loving nature

of everyone at the Grove she now lives life to the full with a smile on her face, a bouncy 91-year-old! She participates in all of the daily activities (there’s always plenty going on), trips out and socialising with other residents. The facilities are lovely, all rooms are cleaned on a daily basis as is the laundry. A hairdresser visits twice a week and my mother-in-law loves having her hair done. Her dietary needs are fully respected and adhered to (she’s diabetic) as are all of her religious and medication requirements. If she had any questions or issues, the management office door is always open. We can’t thank the Grove ‘family’ enough for what they do for her. Thank you.

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Review from M C (Cousin of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience

My Mum lived at the Grove many years ago and she had outstanding care until her death in 2014.
8 years later I found myself needing care for my older cousin who was struggling. I’m pleased to say that The Grove came up trumps again in providing support.
Many of the same carers still worked there,

the standard of care was just as outstanding and the day activities were just what my cousin, who had been isolated for some time, needed.
She loves the food, her room is perfect for her and decorated to make it bright and airy.
The cleaning, laundry and facilities are at a high standard throughout the home and there is a beautiful, easy-to-access garden with hanging baskets and shady areas for residents and families to sit.
The GP surgery is very local and provides good support.
The Grove will ensure the hairdresser, chiropodist, optician etc visits regularly.
I honestly, could not be happier with the care and was not surprised to find them awarded a place in the Top 20 Care homes.

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Review from Graham L (Son of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience

My father started as just 2 weeks respite care on 22nd December after several spells in hospital the last one took it out of him to say the least he looked frail and worn out barely able to walk BUT what a difference a day makes as the song goes.
I saw him less than 24 hours later and the improvement

was fantastic to the point that my father said could I stay an extra week and see how I feel about going back home toward the second week much to my surprise he said you know what boy (boy! I am 68) I think I would like to stay here I feel safe plus I know that you do not have to worry about me.
In the months that followed he went from strength to strength from walking frame to sticks. I know he is looked after which is priceless to be honest I don't worry about getting a phone call saying I need you boy help me.
All the staff are great I know it's their job BUT you can see that it's a passion that they have nothing but nothing is too much trouble Would I go there if I had to in a flash.

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Review from Karen K (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience

My mum moved into The Grove Residential Home, after losing my dad and a series of nasty falls. The care at this home is exemplary. The staff, both management and carers are all very accommodating and make family members feel very welcome. As a family, we couldn't ask for a better place for our mum

to live. Nothing is too much trouble and mum's needs are well catered for on all levels. I would highly recommend The Grove.

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Review from Sharon W (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at The Grove in Maidstone for just over a year.
I cannot fault the care that is provided for her. The staff are extremely professional, efficient, helpful, and above all, kind. They are always readily available to assist with any queries or concerns that I may have.
They

show respect to family members as well as residents.
I am impressed with the various activities provided and assisted visits to garden centres and restaurants.
The variety of menus is outstanding, my mother has never eaten so well or so much!
The premises are always clean and tidy and there is a spacious, well-maintained garden for all to enjoy.
This care home comes highly recommended by myself and my family members who all visit regularly.

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Review from A S (Niece of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

Our aunt has lived in the Grove for over two years and during that time, we have found the staff to be approachable friendly and very helpful. Our aunt has been treated with respect and she always says she is very happy. She enjoys the very good choice of food and the daily activities provided, which

are excellent. Her care is reviewed regularly with herself, a carer and us. She always looks smart and a hairdresser visits regularly. It’s such a relief to see her taken care of so well. The Grove itself is immaculate and there is a beautiful garden with lovely seating areas, which brings great delight to my aunt as she loves being outside in the sun! I especially want to commend the care taken during the pandemic to keep the residents safe and well. And there was always good communication from the manager to keep us up to date. Since visiting has been allowed, there is a very efficient booking service running. We can thoroughly recommend the Grove. It's a really special place.

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Review from Helen D (Granddaughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

My Nan has been a resident at The Grove for 3 years and we have been extremely impressed. Not only are the premises kept in excellent condition, but there are also facilities to accommodate activities and events all year round. The entertainment and activities which included family (pre-pandemic) provide

such comfort and opportunities to have fun together and the measures put in place to keep the residents and their families safe, has been exemplary - locked down a short while ahead of Government decisions and dynamic decisions on an ongoing basis, directly related to covid in the local area. Nan has improved in her health and physical well-being since arriving at the Grove and her room is well furnished and reflects her personal preferences with her home comforts. The residents have plenty of activities that they can join in with if they like. Would strongly recommend the Grove as a warm, safe, immaculate environment for relatives who will benefit from a warm and professional team around them.

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Review from Claire H (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

The Grove has been Mum's (aged 96) home since April 2019, having lived alone for 16 years. Mum had coped well until she had falls which resulted in 6 weeks in hospital after which it became obvious that she needed more care than we could give. We knew the manager and she had said if we needed any information

she would be happy to help. Mum had 2 weeks' respite care whilst we assessed the situation. How fortunate we were, it was clear from the start that Mum felt 'at home' and was keen to remain there beyond the 2 weeks. It has been perfect. The Management and staff have been wonderful, both to Mum and to family and friends. Mum has always been a sociable person and enjoys the company of the other residents and staff. The activities are well organised and varied. The manager and the staff have, and continue to successfully steer the home through the pandemic. It has been of great comfort to know that Mum has been in safe hands. The whole team genuinely care about the loved ones entrusted to them.

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Review from Nigel G (Son of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident at The Grove Residential Home for 3 years and is extremely happy and looked after very well in all aspects of her care during this time.
Quality of care is outstanding, each member of staff are friendly and make time for each resident and family alike, and no problem is too

small. Pre-covid 19 the home offered a variety of entertainment and activities for all to enjoy if they choose to be involved. During Covid their strict infectious control, testing and precautions have meant all residence at the home have stayed Covid free throughout the pandemic which is a credit to how well the home is run.
My mum's health has deteriorated during the 3 years however her level of care has been adapted to suit her needs, and regular reviews are held with my mum and myself to go through any queries, care and questions.
The home provides excellent home-cooked food, colourful maintained gardens in a homely environment and would not hesitate to recommend this residential home.

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Review from Nicola S (Daughter-in-law of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience

The people who run this home are brilliant they care for every individual, nothing is too much. Everything is catered for nothing too much trouble. My mother in law has been in there several years now and is very happy there and her health has improved since she entered the home. All through Covid it’s

been as safe as houses. They went into lockdown as soon as the news hit in early March and visiting through perspex has been very easy and stress-free. They have done everything they could to keep the virus out and to keep the residents safe and motivated.

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Review from Beth M (Daughter-in-law of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

My 100-year-old mother-in-law fell during the lockdown, in her own home. She was taken into hospital and then sent to a care home for an assessment. When her time came to move on, we were recommended The Grove by a friend whose own mother had been a resident and he was extremely complimentary. We viewed

the home, were impressed and my mother-in-law said she would like to live there - close to us, so we could visit easily and very aware she couldn't go back to her own home. She arrived on the 1st September 2020 and since then, has been treated with great care and respect. It hasn't been easy during the Covid Pandemic for anyone, but The Grove, its Manager and staff have kept her safe and well and we couldn't imagine a better place for her to be. They also treat us, as a family, very well. We thoroughly recommend this home.

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Review from Hayley H (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience

It is hard to put into words how professional, loving and simply wonderful the Manager and all her team are in caring for my Mum. I looked at several care homes before choosing The Grove. I chose The Grove for its homely and particularly good atmosphere shared between the staff and residents. The manager

is passionate about her job with a good knowledge of residents’ needs and is always looking at ways to improve things. Mum is looked after impeccably, by all members of staff. Always clean, dressed and never once left in her room. From day one, Mum was engaged in the activities which are available for all residents, no matter how immobile. Mum enjoys her food which is always freshly cooked. I have never felt bad about leaving Mum as the staff work hard and go the extra mile to make her feel comfortable. Throughout the Covid pandemic, the staff worked tirelessly and were able to keep all residents and their colleagues safe. True superstars - all of them.

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Review from N M (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience

My mum has been at the Grove since Jan 20. The manager is outstanding and has ensured Mum is settled and has everything she needs. If ever there are things we need or questions to ask, I will email and it is sorted within a day. The really great thing is that they seem to have very little turnover of

staff, something which I know my mum and myself really like as we know all the faces and names. My mum says it feels like the closest thing to home that it could have been, if she couldn't manage in her own home anymore. She enjoys her visits from the manager and always talks about them. Wouldn't hesitate to recommend to anyone who has to make the difficult decision about leaving their own home - a decision that is very difficult for everyone.

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Review from David P (Son of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience

Father has been in The Grove for over four years and without exception, the care and attention he has received has been exemplary. The home is well managed and this efficiency is reflected at all staffing levels. The Grove has been proactive in managing Dad's care, suggesting and making changes, as

appropriate. On a day-to-day basis, he is well looked after with his flexible needs fully catered for and respected. The staff are friendly, well trained and attentive. The food is of a high standard and there are many additional activities provided throughout each week. The Grove rose to the challenges set by Covid and we had full confidence in the measures it put in place. Regular video calls were offered at an early stage giving us a much-needed link. They work closely with the local surgery which means immediate health needs are looked after quickly. In addition, this meant that all residents got vaccinated as soon as possible. I have no hesitation in fully recommending The Grove.

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Review from Anita F (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience

My mother has been at The Grove for just 16-days.
This is such a well run home, without exception, all the staff are lovely, cheerful and always willing to help. Nothing is too much trouble for anyone. There is so much attention to detail, and the food is imaginative and very tasty.
Because of the

attention to detail, her room felt like home within a week as personal effects-filled it exactly to her liking.
She feels safe and very happy and has only been here a couple of weeks. She never thought this was possible.
My mother has not made any negative comments since her arrival, which means I have peace of mind too!
Win-win!

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Review from Ray H (Son-in-law of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience

I really cannot fault this home. All the staff, without exception are friendly and cannot do enough for residents and visitors. It has been a new lease of life for my mother-in-law. Good food, clean, comfortable rooms and a great welcome. Entertainment is arranged morning and afternoon on weekdays and

there are regular trips out all at no extra charge.

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The Grove Residential Home

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