Hale Place Care Solutions

79 Old Road, East Peckham, Tonbridge TN12 5EN
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9.9 57 Reviews
  • Hale Place Care Solutions, Tonbridge
Hale Place has received exemplary inspection reports and highest ratings since 1988 and was rated 'Outstanding' by the CQC in May 2015 and 2017. Hale Place won the coveted National Care Awards ‘Care Home of the Year’ 2022.

This multi-award-winning provider has been featured on BBC and ITV programmes as a leading dementia care provider providing homely environments where people flourish.

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Care Provided by Hale Place Care Solutions

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 13 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Hale Place Care Homes Ltd
  • Person in charge
  • Danielle Cave (Registered Manager)
  • Admission Criteria
    • Private funding referrals only
    • Ages 55+
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Hale Place Care Solutions

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,650

  • Fully inclusive, including hairdressing, outings and events. Absolutely no additional costs.
  • (these prices are only a guideline, please contact Hale Place Care Solutions to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To avoid unnecessary disturbance to people living at Hale Place, the home respectfully request visitors book an appointment to view.


  • Parking

  • On site and road parking available.


Hale Place Care Solutions Reviews (57)

Total of 57, showing 1-20
9.9

Hale Place Care Solutions has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years. Over all time Hale Place Care Solutions has 57 reviews.

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Review from G H (Son of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are friendly and caring, the houses are warm comfortable and clean.

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Review from P E (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been at Hale Place I have seen her thrive and become more outgoing and sociable. I cannot fault the staff nor facilities, as they are very attentive and supportive. There are always a good number of staff around the home, who clearly enjoy what they do and provide a very personal experience.
They are also very prompt in advising me of any problems mum may have, regardless of how minor.

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Review from D W (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hale Place Care Solutions are extremely caring and supportive, from even before dad moved in they were keen to answer any questions and ensure that they had done everything possible to help dad adjust and settle in. He is happy and calm when I visit and the atmosphere at the home is always
welcoming and positive. All residents seem content. I am pleased with where dad is living.

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Review from B G (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a different set up to the regular "institutional" care homes with an emphasis on helping residents to do as much as they can for as long as they can. The common areas of Hale Place Care Solutions are more like a lovely home than an institution and having the gardens open and available for residents
to use when they want (weather permitting) is a huge benefit, such a positive thing for my mother. Having animals on site also makes the place feel like home.
The staff are kind, caring and go the extra mile - the fabulous birthday cakes that are handmade and tailored to each resident are a testament to this. There are social activities like chair dance, a visiting singer, exotic animals that are brought into visit etc. regularly and there are also outings to the local café or garden centre, to a local pub from time to time, boat trips on the Medway and even 10-pin bowling!
I am so glad we found Hale Place, it's really a must to go and see as it's so different!

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Review from A E (Friend of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional. I have noticed so much difference and improvement in cognitive abilities. This is due to a safe and supportive environment where every need is not just met but exceeded. Resulting in a relaxed, happy, well nourished, well hydrated person. I had no idea that dementia could be improved so
much with such specialised and precise care. Thank you.

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Review from S T (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and stimulation provided is outstanding. Mum is treated as a member of a family. She is happy and stimulated, and partakes in all the activities provided. We feel very confident that Mum's daily needs and welfare are met to the highest standard. We are kept informed of any concerns. We believe
this care home allows her to live the best possible life.

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Review from Michelle S (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives here is always outstanding. She is very happy and kept busy with the activities that have been tailored to her interests as well as being able to try new things. Hale Place has a home-from-home feel which helped Mum to settle in when she first moved to Hale Place. Mum is always
well dressed and presented even with her nail varnish matching her clothing, which she loves to tell us about. The garden and pets are a great asset and it is lovely seeing Mum in the garden enjoying the pets, birds and plants. All of the staff are very kind and patient and the home is very well run. I would not want Mum to be living anywhere else and would have no hesitation in recommending it.
Our family will be forever grateful for the care, inclusion, dignity and also enjoyment Mum has experienced during her time at Hale Place.

Reply from Danielle Cave, Registered Manager at Hale Place Care Solutions

Thank you for your kind words, it is a great pleasure of ours to look after Mum for the past 5 years.


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Review from R G (Son of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care provider, as a family we have been so relieved to know that our mother is so well looked after, the staff really have got to know her and the activities have meant that our mother feels as busy as she was before she got dementia.

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Review from M T (Granddaughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is always so happy on my visits, so many activities I have seen on visits and she loves it. I loved the cake made for my nan on her birthday, it was so personalised to her which she loved. Hale Place staff from carers, cleaners and management are so friendly, and welcoming and make you feel at
home.

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Review from C W (Granddaughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing we found with Hale Place is the trips they took Nan out on. It's lovely and reassuring to see Nan smiling in the pictures. Hale Place is truly one in a million.

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Review from N F (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is always nice to visit Hale Place and meet the friendly staff and my well cared for mother-in-law. Personal care/hygiene are priorities in Hale Place, my relative is well dressed and turned out. While the facilities are good and recently improved with rooms freshened up and new furnishings, I am
surprised that level access to the garden, shower or building is not prioritised given the walking and sight difficulties of residents, including my mother-in-law. Home-based activities are carried out at set times and they are enjoyed by many. As a visitor, it would be wonderful to see more activities out on a table (puzzles, other games for people with cognitive loss) which residents and visitors could dip in and out of together. My visits have coincided with some lunch, dinner and snack times. I am surprised that the nutritional value especially of snacks is so poor. A high proportion of the food provided is falling into the category of ultra-processed food, and offering more diverse fresh/nutritionally valuable foods and snacks would be more appropriate for this age group. Overall, the family feels fortunate to have my mother-in-law in Hale Place and is pleased that management and staff try hard to offer quality care.

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Review from C E (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy - so good to see my father smiling and enjoying life.
Lovely, caring staff.

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Review from J A (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hale Place achieve a level of care that we really didn't dare hope existed. Mum has settled in very quickly and all the staff are caring, organised and helpful. The atmosphere is great. Mum is very happy and safe. Well done and thank you.

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Review from Jude A (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in so well and really loves being at Hale Place Care Solutions. We were anxious about how she would transition from her home but the staff and the wonderful environment created made it such an easy and smooth move.

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Review from Jackie K (Daughter-in-law of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly, relaxing place. Lovely surroundings, lovely idea having all the animals. I would be happy for my mum to live here.

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Review from Paul W (Son of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible place, words alone cannot do it justice. Warm, super friendly people who cannot do enough for the residents. Management, carers, owners and housekeeping are all spot on. I could not have wished for a better place for my Mum.

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Review from Craig K (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, where my mum feels safe and loved. Always something to do for the residents.

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Review from L K (Daughter-in-law of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent - so caring and friendly to the residents and visitors. I have no doubts that they give the highest level of care and really do care about the residents.

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Review from Michael C (Husband of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is being looked after at Hale Place Care Solutions in Kent. I have found the staff extremely friendly and helpful. The daily schedule includes many trips out to lots of locations: ie. river trips, beach trips, shopping trips, garden centre trips etc. Having tried several care homes in the area
over the last couple of years I am pleasantly surprised to find this outstanding level of care.

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Review from Susan J (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been attending daycare at Hale Place Care Solutions for 6 months. We have been really impressed by the level of care she has received. The atmosphere is one of calm, friendliness and fun.
All of the staff have shown care and compassion in providing care for my mum.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Hale Place Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Hale Place Care Solutions is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hale Place Care Solutions is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (34)

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Meet the Team (2)

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Kevin Hewlett MBE

Job Title: Managing Director and Owner

Joined: 1988

Kevin stands as a distinguished owner/manager of dementia care services, delivering outstanding results and enriching the lives of people living with dementia.


His commitment to excellence is evidenced by 36 years of outstanding care inspection reports. The quality and impact of his leadership are further highlighted by unparalleled testimonials from residents, their families, health professionals, and dignitaries, attesting to the exemplary and unique model of care he has developed that delivers 'Happy Lives for Everyone'.


The care team focuses on creating personalised, vibrant lives for individuals with dementia, using smiles and laughter as key indicators of happiness and well-being.


Kevin has received national acclaim for his outstanding care model and lifelong contributions to dementia care, securing every prestigious national care and business award in the field:


2023 MBE (Member of the Order of the British Empire) For services to People with Dementia


2023 Family Business of the Year UK (FSB National Awards)


2023 Best Dementia Residential Home 2023 (Business Elite Awards)


2023 Quality Hallmark (Gold Standards Framework)


2022 Care Home of the Year (National Care Awards)


2022 Leadership (National Care Awards)


2021 Lifetime Achievement in Care (National Care Awards)


2021 Management Team of the Year (Caring UK Awards)


2016 Dementia Care Manager (Great British Care Awards)


2016 Lifetime Achievement (Great British Care Awards)


2016 Sustained Excellence in Person-Centred Care (Healthcare Awards)


2014 Outstanding Contribution to Care (Great British Care Awards)


2014 Quality of Care (Patient Safety & Care Awards)


2014 Person-Centred Care (Nursing & Residential Care Awards)


Relevant Care Qualifications: Registered Manager Qualification; HNDip Care Management; HNDip Bus & Finance; Dip in Bus Studies; Promoting Independence L3; V1/V2 Internal Verifier and A1/A2, D32/33 Assessor Awards.


Danielle

Danielle Cave

Job Title: Registered Manager

Joined: 2009

A professional manager with over 14 years of experience within Hale Place. Danielle progressed from a highly trusted and competent night carer, senior care worker, and deputy manager to a registered manager in 2018.


Danielle's attention to detail ensures regulatory compliance at all times and outstanding outcomes for service users. Her drive, enthusiasm, and determination to deliver a service that enhances people's lives are some of her finest qualities and are much appreciated by all her relatives, as detailed in our testimonials.


Qualifications: Postgraduate Level 7 Diploma in Health and Social Care Management. Health and Social Care Diploma Level 5.
Health and Social Care Diploma/NVQ Level 2 and 3.
A1 Assessor Award L3;


Frequently Asked Questions about Hale Place Care Solutions

What types of Care is Hale Place Care Solutions registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hale Place Care Solutions provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hale Place Care Solutions have?

There are 9 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hale Place Care Solutions?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hale Place Care Solutions to the centre of Tonbridge?

5.3 mile(s) as the crow flies, distance by road may be significantly further.