Hamiltons

26 Island Road, Upstreet, Canterbury CT3 4DA
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9.4 22 Reviews
  • Hamiltons, Canterbury
Hamiltons, in Upstreet, employs a highly skilled team, helping adults diagnosed with dementia. They aim to maintain a pleasant living environment and relaxed atmosphere that suits the needs of all residents individually.

They look to understand each resident's individual needs and respond well to any developments.

Staff promote independence, whilst regularly assessing the needs of residents. Care plans are person-centred and forward-thinking and are written individually with the family's support.

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Care Provided by Hamiltons

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Lett's Care Ltd
  • Person in charge
  • Amreeta Sookramanien (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (8)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hamiltons

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,250
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300

  • Fees are subject to an assessment of the needs of the individual.
  • (these prices are only a guideline, please contact Hamiltons to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They do not specify visiting times.


  • Parking

  • Private visitors car parking available.


Hamiltons Reviews (22)

Total of 22, showing 1-20
9.4

Hamiltons has a Review Score of 9.4 (9.357) out of 10, based on 6 reviews in the last 2 years. Over all time Hamiltons has 22 reviews.

Overall Experience

  • 15
  • 7
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Date Published

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Review from Stephen G (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are fantastic and my father received the very best care possible. Can not thank them enough.

Reply from Amanda Lett, Owner at Hamiltons

Thank you for your lovely feedback Stephen, I'll make sure I pass this on to the team. Thinking of you all, your dad is missed very much at Hamiltons.


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Review from Colin C (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Hamiltons Care Home for the last six months having had dementia for some years. Sadly he recently passed away. He went in originally for short term respite care, but the family decided that he would be better off in permanent care, which was without doubt the best decision
for him.
Without doubt the level of care, compassion, kindness and understanding from all of the staff at Hamiltons is of the highest order and they are to be congratulated and thanked. When dad was very poorly towards the end they phoned regularly, giving updates on his condition and the direction of visiting medical staff. This was of great benefit to the family.
Without doubt a quality team, well lead and thank you very much on behalf of the whole family.

Reply from Amanda Lett, Owner at Hamiltons

Thank you so much for your kind words, I will pass your feedback on to all of the staff. Your dad was much loved by all of us, he really was a pleasure to care for and is missed terribly. Thinking of you all at this difficult time. Kindest regards, all at Hamiltons.


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Review from E Q (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A heartfelt thank you to the manager, staff and owners of Hamiltons for all their care, patience and perseverance shown to our mother during her year as a resident. She arrived in serious mental and physical decline, due to her dementia, hospitalisation and accidents living alone in her own home. Thanks
to the staff's hard work in rehabilitating her, Mum can now look forward to a future with greater independence.
As a family that lives some distance away, we are deeply grateful for the support that Hamiltons has given us, as well as our mother, in adjusting to this process. Nothing has ever been too much trouble, the phone at Hamiltons has always been answered, a pragmatic, honest approach always taken and we have never felt our mother has been cut off from us. Most importantly of all, the staff have met Mum where she stands, with compassion.
The kindness and respect shown to our mother at Hamiltons has made all the difference in the world to her. Mum will miss you all very much!

Reply from Amanda Lett, Owner at Hamiltons

Thank you so much for your kind words! Your mum has left such a void at Hamiltons, she was loved by all and is missed so much! I'll personally miss our chats, but I'm so pleased that she is now closer to you all and wish her, and all of you the very best for the future. Kindest regards, Mandy


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Review from Irene H (Wife of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can fully recommend this care home. The staff were extremely friendly and professional and the manager is excellent with his friendly and helpful professionalism. Nothing was too much for him and you could always approach him and he would help you. My husband has had to go into long-term care and
my only regret is that the manager and his staff weren't able to transfer with him.

Reply from Amanda Lett, Owner at Hamiltons

Thank you so much for taking the time to write these kind words, it is much appreciated. I wish you and your husband our very best for the future. Kind regards


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Review from L S (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away at Hamiltons having been there for over 8 months. Her condition continued to deteriorate during her stay to the point that she had no verbal communication and was unable to do anything for herself, eating only puréed food. Despite this being a very difficult situation, I
have no doubt that she got the very best loving care and assistance the staff could possibly have provided. They are such a lovely and friendly team, it feels like an extension of our family. I couldn’t fault their skills and professionalism, always making us feel very welcome when visiting and keeping in touch with any updates on Mum. Their warmth and compassion at her passing have been so sincere, that I wholeheartedly recommend Hamiltons to care for a loved one.

Reply from Amanda Lett, Owner at Hamiltons

Thank you so much for your lovely review.
The whole team at Hamiltons miss your mum terribly. She was a lovely lady and it was an absolute privilege to care for her.
You are always welcome to come and visit us anytime.
Kindest regards.


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Review from Alastair D (Son-in-law of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law moved into Hamiltons on the 6th March 2023 having spent the previous 6 months in hospital and an NHS Assessment Unit. During this time her health and dementia had deteriorated substantially and she was virtually bedbound. Her improvement since moving into Hamiltons has been nothing
short of amazing. She gets up every day and now sits in her chair and walks with her zimmer frame. She is now eating really well and has put weight on as she was severely underweight. Her improvement is solely down to the care and attention she receives from all of the staff. She is much happier and enjoys a witty rapport with everyone. All her family are delighted with her improvement in such a short period of time. We are hoping she has a long stay at the home and cannot thank all the staff enough for everything that they do for her.

Reply from Amanda Lett, Owner at Hamiltons

Thank you so much for your kind words Alastair. It means so much knowing that we have made such a positive impact. Your mother in law has settled in so well and has made fantastic progress.
Kind regards
Mandy


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Review from G S (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Hamiltons from the hospital very ill. The care and dedication of the staff were second to none. Within weeks she was back to her happy self. Eight months later Mum became very ill and died shortly after. We as a family will always thank the staff for the love and support along with the
care they gave her. Mum's last days were filled with compassion.
It is a lovely care home.

Reply from Amanda Lett, Owner at Hamiltons

Thank you so much for taking the time to write this review. Your mum is missed terribly by all of us here at Hamiltons, she was so lovely. Our thoughts are with you at this difficult time.


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Review from John J (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hamiltons residential home made my mother's last few months as pleasant and comfortable as they possibly could be. They showed a great sense of humour and appeared to enjoy her company as much as she did theirs. She had a very high level of care and concern from all staff and myself and
my family was made very welcome during our regular visits. They made the passing of my mother far easier than it could have been without their care and support.

Reply from Amanda Lett, Owner at Hamiltons

Thank you for your kind words, John. Your mum is so terribly missed by all of us here, she really was a lovely lady. We miss your visits and please do pop in any time as you are always welcome here.
Thinking of you and your family at this time.
Kindest regards.


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Review from Maryjane W (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Hamiltons for the last 16 months of her life, and she loved it. The staff, including managers, cooks and caregivers and cleaners, were amazing. I was allowed to stay with my mum in her final three days, and the love and support that I received were outstanding. Everyone was very professional
at all times, but it was also like a family. Cannot thank the staff enough for the care given to my mum.

Reply from Amanda Lett, Owner at Hamiltons

Thank you so much, Maryjane. Your mum will always be missed by all of us here at Hamiltons. She was truly lovely.


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Review from Pete R (Son of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hamilton's very kindly accepted my father after a difficult search to find a care home that would be able to offer a safe environment for him with what can only be described as difficult and challenging behaviour due to dementia.
We had an experience at a previous home that left us worried
that he would be treated as a number and not a person, but this was not the case; every time he was visited during his 18-month stay, he was always clean, smart and well cared for.
We always found the staff very caring and understanding of my father's needs and were always available on the phone to talk to if needed.
Hamilton's is not just a care home, this is a home that cares, and I thank all the staff for all your help and support from the start of my father's care through to the end.
Thank you.

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Review from Paul M (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend this place 100%, the staff are amazing and the place has a real heart to it. Good location, plenty of parking with a supportive and flexible staff team who go above and beyond their job descriptions.

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Review from Wendy M (Daughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was deemed to require 24-hour care provision several years ago, and I cannot thank the staff at Hamiltons enough for making the final years of Dad's life happy and safe.
There is a warm atmosphere, and staff are always friendly and kind; a culture of caring is evident.
The food always
looks good, and there is a great variety.
Lastly and most importantly, I am very impressed with the effective leadership - noted in particular, at this time when we are having to protect ourselves against Covid.

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Review from K P (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good clean environment. All residents are treated as individuals and interact with them. There's a family feel in the communal area and lounge. The staff sit with residents when doing paperwork. The registered manager works with family members to put the resident's wellbeing first. Very strong leadership.
A good level of contact with residents' families ie: family kept updated.

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Review from A R (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a small home of 17 residents, previously a restaurant. Period house plus new build. Visitor parking available.
Cosy atmosphere. A bit shabby in places. No smell of urine.
Staff kindly, energetic, respectful to residents, helpful to visitors. Staff seem capable, decisive. Have met management
only once, was OK.
Residents happy there, food OK. New TV fitted in room, the delay due to poor roof ariel.
Local shop useful, but clothes lost!

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Review from Sylvia F (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff, always explain things to me. They all work under pressure. Very kind staff and nothing is too much trouble - making cups of tea and bringing in chairs. The staff are very honest - if there is a problem - insufficient staff, or clothes going walkabout or problems re the TV they
will be open about it. The home smells 'normal' - there are no unpleasant odours.

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Review from Joyce K (Wife of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Hamiltons for over two years after I had double amputations so unable to care for him full time. He comes home for a weekend once a month and is always happy to return, being welcomed back with hugs and a cuppa. His care has been wonderful, he enjoys the food they prepare too.
I visit for a day once a week to see how good the care is.
The staff are fantastic with their care and patience and love.

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Review from Lydia L (Friend of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care that is shown at Hamiltons to all residents. The staff are always happy to discuss any questions you might have regarding all aspects of life there.

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Review from Deborah M (Sister of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my brother, he is always clean and they welcome me like I am part of their family. It is a relaxed atmosphere and there are no offensive smells.
It is at a comfortable temperature and they show such professional care. I truly trust them and I can leave calmly knowing my brother is well
looked after.

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Review from Vikki W (Sister of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy here. She has been in a home before but wasn't treated very well. The staff here are wonderful.

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Review from Jean E (Wife of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Hamiltons for many years and he said it was better than any hotel. The care was excellent and if I have to go into care this will be my first choice. I have been to visit many care homes when working for Age UK so I know what I'm talking about. This is a ten-star place.

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Current Review Score: 9.4 (9.357)

Overview of Review Score

The Review Score of 9.4 (9.357) out of 10 for Hamiltons is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Hamiltons is calculated as follows: ( (53 Excellents x 5) + (17 Goods x 4) ) ÷ 70 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Hamiltons is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hamiltons

What types of Care is Hamiltons registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hamiltons provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hamiltons have?

There are 15 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hamiltons?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hamiltons to the centre of Canterbury?

5.8 mile(s) as the crow flies, distance by road may be significantly further.