Hartley House Care Home

Hartley Road, Cranbrook TN17 3QN
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9.8 35 Reviews
  • Hartley House Care Home, Cranbrook
Welcome to Hartley House Care Home, a cherished part of the Eleanor Healthcare Group, operating since 1979 with a rich legacy of providing exceptional care to residents.

Nestled in the serene town of Cranbrook, Kent, Hartley House care home is a residential home and the residence offers a tranquil setting with easy access to local landmarks such as the iconic Union Mill and the historic St. Dunstan’s Church, which houses the prototype of Big Ben.

Within this idyllic setting, Hartley House Care Home provides a warm and inviting environment where residents can enjoy personalised care and a range of comprehensive services tailored to their individual needs.

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Care Provided by Hartley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Simon Rowland (Registered Manager)
  • Admission Criteria
    • Private and local authority funded residents
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (30)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Hartley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
  • (these prices are only a guideline, please contact Hartley House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to book an appointment.


  • Parking

  • Parking is available on site


Hartley House Care Home Reviews (35)

Total of 35, showing 1-20
9.8

Hartley House Care Home has a Review Score of 9.8 (9.838) out of 10, based on 13 reviews in the last 2 years. Over all time Hartley House Care Home has 35 reviews.

Overall Experience

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Review from K B (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Hartley House for nearly six months and I can honestly say he is being so well looked after. The staff are always accommodating which gives me so much peace of mind.
I wouldn't hesitate in recommending Hartley House to anyone.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your lovely words. It's wonderful to hear that your father is happy and that you feel at ease knowing he's in good hands. Our team always strives to provide a warm and supportive environment, so your kind feedback means a lot. We truly appreciate your recommendation!


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Review from G B (Son of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartley House has cared for both our Mum and Dad over the past couple of years and the manager and her team have guided us through some difficult times especially for Mum and Dad for which we are very grateful and have always found them professional and above all caring.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your kind words. It means so much to us to know that our team has been able to support your family through challenging times. Caring for both your Mum and Dad has been a privilege, and we're grateful for your trust. We'll be sure to share your lovely feedback with the team!


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Review from Debra M (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hartley House for a year now. I am so happy with the care that she receives and cannot recommend it more highly. She is always clean and well cared for. All of the staff are so caring, friendly and very supportive. It is always spotlessly clean and has a range of great activities that
keep mum occupied and happy. Having mum at Hartley House has given me peace of mind knowing that she is always being well looked after.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your lovely feedback. It's wonderful to hear that your mum is happy and well cared for here with us. Knowing that she feels comfortable and engaged, and that you have peace of mind, means the world to us. We'll be sure to share your kind words with the team!


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Review from K G (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely great care my mother has Alzheimer's and has been there for over a year and a half
Staff are very kind and compassionate
Always plenty to do further resident's can not fall the care my mother receives.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your kind words. It's heartwarming to hear that your mother is receiving the care and compassion she deserves. Knowing that she is well looked after and has plenty to keep her engaged means so much to us. We truly appreciate your feedback and will share it with the team!


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Review from Gwyneth M (Wife of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Hartley House for over two years. I've seen a lot through that time as I visit him nearly every day. From the lovely manager down, the staff show compassion, empathy, kindness & warmth when caring for our loved ones. This applies to all the staff whatever their role.
It has a homely feel & fun & laughter can often be heard. The staff are also very caring to me & now feel like extended family. It's a very special place & I'm thankful that if my dear husband has to be somewhere that it's there!

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you so much for sharing your experience. It's truly heartwarming to hear how much Hartley House feels like home for both your husband and yourself. Knowing that the staff's kindness, warmth, and laughter make a difference means the world to us. We're so grateful to be part of your journey, and your words will mean so much to the team.


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Review from J W (Sister of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, it's all very clean, my sister has settled in very nicely
We are very happy, any questions to have the are more than happy to answer them for you..
We also like the fact that they send pictures of my sister when she's done an activity

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you so much for sharing this! It's lovely to hear that your sister has settled in so nicely and that you feel happy with the care she's receiving. We know how much it means to see your loved ones enjoying themselves, so we're really glad you like the photos we send. The team truly cares about each resident, and your kind words will mean a lot to them!


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Review from C C (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (with dementia) has been at Hartley House for three years. Everyone who works at Hartley House is committed to working for the patient's best interest. This includes the maintenance, laundry, caring, catering and social activities staff.
The management team are very approachable and available
to talk anytime.
Each member of the team has a friendly and professional manner about them, not only for the patients but also towards their families.

Reply from Eleanor Healthcare Group, Hartley House at Hartley House Care Home

Thank you so much for your kind words and thoughtful review. We are truly grateful for your recognition of the hard work and dedication of the entire team at Hartley House. We take great pride in ensuring that every resident and their family feels valued and cared for. Thank you again for your feedback-it's truly appreciated by all of us!


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Review from Chris S (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found Hartley House a very welcoming, caring and friendly care home for my mother. The managers and the care team are friendly and approachable and understand my mother's needs. They run numerous activities and ensure my mother is included despite her mobility and memory problems. There
are also numerous carers on hand to deal with the residents and ensure their physical and mental needs are met. I would highly recommend Hartley House if you are considering care for a loved one.

Reply from Hartley House Care Home, Manager at Hartley House Care Home

Thank you so much for your glowing review of Hartley House. We're thrilled to hear that your experience with us has been positive and that we've been able to provide a welcoming and caring environment for your mother.Our team takes great pride in being friendly, approachable, and understanding of each resident's individual needs. It's heartening to know that our efforts to accommodate your mother's mobility and memory challenges have been appreciated. Ensuring that all residents feel included and engaged in activities is a top priority for us, and we're delighted to hear that your mother has been able to participate despite her limitations.Your recommendation means the world to us, and we're grateful for your trust in our care. If there's anything else we can do to support you and your family, please don't hesitate to reach out.Warm regards, Hartley House Care Home


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Review from A C (Niece of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartley House is a very friendly and caring residential home. Our aunt has been there for almost two years and in that time we have found that she has been well looked after with staff genuinely interested and concerned for her well-being. We are informed immediately if there are any concerns regarding
her health.
Her room and clothes are always clean and she very much enjoys the home-cooked food that is prepared to a high standard.
Given that many of the residents suffer with dementia, trying to manage and provide for all the residents' needs, must at times prove extremely challenging. Despite these demands, the staff are very approachable and understanding. There are numerous activities on offer, ranging from weekly singing sessions and craft activities to trips in the minibus around the local area.
Hartley House has a very happy and relaxed atmosphere and we feel fortunate that our aunt was offered a place there.

Reply from Simon Rowland, Home Manager at Hartley House Care Home

Thank you for your kind and comforting words. It is a pleasure looking after your Aunt. Best wishes, Hartley House Management Team


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Review from Wendy K (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are always so friendly and happy. Mum is well looked after and the home is very clean. The feeling when you walk in is very homely which every resident needs, plus the visitors who can visit anytime. Can't thank the staff enough for all their effort and the way we are kept updated
on everything (photos and regular social media messages). I would recommend it.

Reply from Simon Rowland, Home Manager at Hartley House Care Home

Thank you for such a positive review. Feedback helps us move the service forward and we really are proud of the 'home' we have here.Hartley House Management Team


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Review from A G (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartley House has a warm and friendly welcome, and I am always greeted by smiling staff who know exactly where Mum is and how she is doing. As a family, we have been deeply concerned about Mum's recent deterioration but we have been met with compassion and understanding as well as being reassured by
the management's experience and care, so we feel Mum continues to be in good hands, and well looked after. Thank you to the Hartley House team.

Reply from Simon Rowland, Home Manager at Hartley House Care Home

Thank you so much for your kind words and trust in us to provide the care to your Mum we do.We strive to always remain a 'home' so its lovely to read positive reviews like this.Hartley House Management Team


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Review from J B (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are happy, friendly and caring. The home is clean and the food is good. My mum seems to be well cared for. The social life (led by one staff member) is amazing.

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Review from S W (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So lovely to visit Mum and see her looking well and being cared for thank you all.
It is also reassuring that the manager or team leader are always available on the phone for an update if we can’t get to visit Mum.

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Review from P H (Wife of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were warmly welcomed for respite care with a view of a move to a place that could offer future nursing care. The staff were very helpful and wanted to know anything special my husband might need .
He settled well and enjoyed the excellent if a little large, meals provided. He was well cared for
and clean and well dressed. There was always fluid to drink in his room. He was warm and comfortable and he had some of his own pieces in his room although he was not there long enough to have pictures on the wall but the offer was there. The management were very helpful indeed especially in sorting out tablets and any queries I had. The other residents all looked clean and well cared for and staff were always on hand to help in any way and there was a happy atmosphere and often laughter. I would recommend Hartley House .

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Review from Anne D (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartley House provides a service relative to the fees charged. Staff are professional and efficient, warm and friendly and treat residents with care and dignity.
My only disappointment is the lack of a replacement well-being manager to stimulate the residents with activities. I believe this position
has been advertised for some time.

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Review from S C (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with mums care. The staff are all very friendly and helpful. My main concern however is the lack of activities. There has been some changes in management so subsequently, there is no one employed to do activities and well-being.

Reply from Abi Abiola, Internal Communications Coordinator at Hartley House Care Home

Thank you for taking out the time to leave us a lovely review. We appreciate it and are glad you are happy with your mum's care. The staff would be very pleased to read your review about them too. We are constantly making positive changes in the home and this would surely reflect soon on the activities your mum and other services users engage in.


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Review from Susan P (Wife of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Hartley House for seven weeks. I cannot speak highly enough of the care he received. The manager and the team are exceptional. The carers showed immense patience and kindness. The staff throughout were so kind to me and my family. I will always appreciate the compassionate
and dignified way the manager and her deputy prepared my husband and us for his final hours.

Reply from Paula Stanford, Manager at Hartley House Care Home

Thank you very much, we appreciate your comments, they go along way with us all. Thank you


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Review from Charlotte S (Daughter-in-law of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was taken in to Hartley House under pathway 3 and we immediately knew we had struck gold. All the staff that we had any communication with were outstanding, nothing was too much bother. I know that her needs were complex and she took up a disproportionate amount of time, but that didn't
phase the staff. A huge thank you to each and every staff member.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind words so glad we was able to help you and your family.


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Review from Maureen S (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived in Hartley House for over 2 years now. He is well cared for by many nice friendly careers. Also, the housekeeping team are extremely efficient in keeping his room clean and tidy and they are lovely ladies who he enjoys talking to. The management are wonderful in sorting any issues that
arise and are very hands-on with all the residents. I would recommend the home to anyone.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your lovely comments, they are really appreciated.


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Review from Stephen R (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Hartley House for the last 3 months of her life, during this time she was extremely well cared for, the staff were always very polite and had time for myself and my father when we visited and also when we rang for updates on her condition. The home is extremely clean with
nice gardens, very a light and airy feel. Rooms are very well kept. In the last 2 weeks of her life nothing was too much trouble for the staff, from very regular checks to changing my mums bed to one which suited her frail condition. If she had a fall we were promptly informed. Her final days were made as comfortable as possible. The leadership is excellent and 'hands on' which feeds down to the staff, we were recommended Hartley House and would no hesitation in recommending it to others. Any treatment required was always discussed with us prior to being implemented. My mums dignity and happiness were paramount even though she could be difficult. Outstanding care and compassion shown.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind words the team really appreciate your comments.


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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Hartley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Hartley House Care Home is calculated as follows: ( (131 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartley House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Simon

Job Title: Registered Manager

Joined: 2023

We are privileged to have Simon as our esteemed manager, bringing nearly 20 years of experience in the health and social care sector. Simon's journey in the industry began as a carer, and he has since worked his way up, gaining valuable experience in various roles including nursing, dementia care, and community care.


Along the way, he has learned from some exceptional matrons, shaping his passion for delivering high-quality and person-centred care.


Simon's dedication to excellence in care has been recognised with prestigious awards, including being twice awarded National Care Manager of the Year by the Great British Care Awards. He firmly believes that one size does not fit all when it comes to care, and he is committed to ensuring that each resident receives personalised attention and support.


Simon's vision for Hartley House Care Home is to create a home that residents and staff can be proud to call theirs. He is passionate about empowering the skills of the staff, enabling them to become the best they can be and fostering a culture of continuous improvement.


Frequently Asked Questions about Hartley House Care Home

What types of Care is Hartley House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hartley House Care Home provide?

Palliative Care, Day Care & End of Life Care are other types of care provided.

How many Rooms does Hartley House Care Home have?

There are 51 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Hartley House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartley House Care Home to the centre of Cranbrook?

1.2 mile(s) as the crow flies, distance by road may be significantly further.