Hartley House Care Home

Hartley Road, Cranbrook TN17 3QN
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9.8 35 Reviews
  • Hartley House Care Home, Cranbrook
Welcome to Hartley House Care Home, a cherished part of the Eleanor Healthcare Group, operating since 1979 with a rich legacy of providing exceptional care to residents.

Nestled in the serene town of Cranbrook, Kent, Hartley House care home is a residential home and the residence offers a tranquil setting with easy access to local landmarks such as the iconic Union Mill and the historic St. Dunstan’s Church, which houses the prototype of Big Ben.

Within this idyllic setting, Hartley House Care Home provides a warm and inviting environment where residents can enjoy personalised care and a range of comprehensive services tailored to their individual needs.

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Care Provided by Hartley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Simon Rowland (Registered Manager)
  • Admission Criteria
    • Private and local authority funded residents
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (30)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Hartley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
  • (these prices are only a guideline, please contact Hartley House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to book an appointment.


  • Parking

  • Parking is available on site


Hartley House Care Home Reviews (35)

Total of 35, showing 21-35
9.8

Hartley House Care Home has a Review Score of 9.8 (9.838) out of 10, based on 13 reviews in the last 2 years. Over all time Hartley House Care Home has 35 reviews.

Overall Experience

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  • 6
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Review from Peter D (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the patience, care and compassion shown by all the staff - to my father, to me and to all the other residents. They may have 50 or more to look after, but it feels that they take time to know and care for each one. Dealing with some of the characteristics of dementia is
tough, demanding work and this Hartley team deal with them all - with a gentle strength and a warm heart. Most important of all, I feel that my father is in the best possible place to live out his days with dignity and contentment. Thank you. All of you.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you so much for your kind words. We all really appreciate your comments.


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Review from Vernon G (Son of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Hartley House for the past 7 years and although the management has changed, the high standard of care has not. The home is a lovely clean, open and well-lit accommodation and I've found the staff to be very helpful and respectful. I fully trust them with the care
and well-being of my mother. The home keeps my sister/myself informed of any matters of our mother's care that we need to be aware of or consulted on. I have no hesitation in recommending Hartley House to other service users and their relatives.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind comments. We believe in delivering kind care and keeping good communication with families is very important.


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Review from J K (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in your care for 2 and a half years, I was a regular visitor coming in most days to visit. All the time I was there I was very well looked after. Chatting to the staff and getting up to date reports on how my father was, phone calls all the time's he had a fall. The staff were very caring
and helpful. In every way possible they were all very good.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind words, lovely man and lovely family.


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Review from Cheryl M (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been receiving 24 hour 1:1 care in his own home for 2 and a half years until he moved in February 2021 to Hartley House. I was very worried about the move. My father demonstrated some very challenging behaviours in those early weeks, being in the late stages of Alzheimer's. The manager
was brilliant. She was extremely empathetic and caring. She gave us as a family a lot of support, helping us all to adjust. She went above and beyond, to ensure my father received the best medical intervention and nothing was too much trouble. On visits to the home, I always felt very welcomed.
The staff were extremely polite and caring and I witnessed many lovely interactions between them and the other residents as they went about their daily tasks. There was a lovely family feel to the home and a great atmosphere. In the last few weeks of my father's life, I felt able to lean on the team at Hartley House for support and guidance through what was an extremely painful time.

Reply from Paula Stanford, Manager at Hartley House Care Home

Thank you for your kind words, I am so pleased we as a team were able to help you and your family through a very difficult time.


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Review from Nicholas R (Son of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartley House cannot be recommended highly enough. The home leadership and the team are superb, consistently caring, sympathetic, resourceful, thoughtful response, cheerful, adaptive, communicative and accommodating. These are all words backed with the experience. Staff are well looked after and it
shows in the quality of care they offer residents and their longevity in post. We are extremely pleased to have made the choice of Hartley House for our ageing mother.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your comments we all appreciate the good feedback, thank you.


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Review from Y B (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful, have worked through pandemic, most staff became infected, but were back to work when possible, even though they were still suffering. Our Mum (96yrs old) looks clean, well dressed and seems very happy.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your review we have an amazing dedicated team at Hartley House your kind words are appreciated.


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Review from Nicola S (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I had to find a care home for Dad during all the restrictions, so no visits in person were allowed. We researched six, and Hartley House came out on top - the manager absolutely helped us with why we chose Hartley Hosue - she's brilliant. Dad moved into Hartley House in November 2020,
and we are so pleased and hugely grateful to the amazing, wonderful, kind and patient carers who look after Dad so well. I've now had three visits in the "visiting pod", and I can see just how settled Dad is; he's being looked after and cared for so well. It's such a huge relief - we are so very pleased with Hartley House - it's a truly fantastic care home.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you so much for your review very pleased we were able to help you.


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Review from Lorraine F (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has required long term Dementia care and has been a resident at Hartley House for many years. She has been very settled, happy and well cared for. The staff are very friendly and willing to help. The home is well managed and senior staff take time to get to know residents and their families
needs and wishes. I think over the years the home has made continuous improvements in its practice and buildings and the comfortable bright modern environment is very welcoming whilst remaining comfortable. I would have no hesitation in recommending Hartley House and have done so.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your heartfelt review much appreciated. We are very focused on person-centred care.


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Review from Nicky B (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and resilient team headed by the extremely capable, seemingly inexhaustible manager who has navigated these terrible months of the pandemic with sensitivity, kindness, and great leadership. Our family is so grateful to her and all the carers who have looked after Dad and all their other patients
in a very challenging year. Thank you.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind words the team do an amazing job and also thank you for your continued support


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Review from Sabine R (Civil Partner of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A quiet, peacefully located residential home in the countryside.
The staff are incredibly accommodating (obviously within reason) despite these frightening and unprecedented times.
I know my loved one is looked after very well, and even during the height of the pandemic, I knew this was a very safe
place of care for the service users.
The staff, under the direction of the manager, went over and beyond the call of duty to ensure the home was Covid-19 free.
I, as a visitor, feel welcomed and also protected from possible infection. Hartley House is clean, the number of users in the home is manageable, and the residents, are treated with dignity and respect. I have witnessed this when I observe the staff interact with my loved one and the treatment of other residents in the home.
Overall, I feel content in the knowledge that my loved one is being looked after very well, that he is safe, comfortable and content.
Thank you, Hartley House!

Reply from Paula Stanford, House Manager at Hartley House Care Home

Thank you for your heartfelt review. Myself and the team are truly grateful. We are encouraged by your kind words and will continue to strive for perfection.


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Review from Gill K (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is now 93, with advanced dementia, she was living alone with visits from carers 2 to 3 times a day. She now has made friends, albeit I am not sure how well they understand each other, but she is much happier, and they were getting a lot of entertainment until lockdown. Hopefully, this will be
re-established as soon as it can, and she will continue to enjoy the company and stimulation very soon. The staff are lovely and always seem to have time for the residents.

Reply from Paula Stanford, House Manager at Hartley House Care Home

Thank you for your review. We can't wait to start welcoming external entertainers in line with Covid-19 guidelines and then start trips ourselves when safe to do so. In the meantime, we continue with our in house entertainment schedule.


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Review from Anita T (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support the residents receive are wonderful. The home is bright and very welcoming. It has good communication with the family, regularly updating information and procedures. The manager, is passionate about her role in providing a caring, friendly and entertaining home for the residents.
A lovely care home, which I would highly recommend.

Reply from Paula Stanford, Home Manager at Hartley House Care Home

Thank you so much for your comments, your continued support and confidence in us to take care of your mum. She is such a joy.


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Review from Wendy R (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having the peace of mind that my mother is being so well looked after at this very unsettling time is paramount to mine and my families wellbeing. Thank you for providing the availability to be able to communicate with mum through various methods of social media. Thank you for the regular updates we
are receiving from the management team at Hartley House and heartfelt thanks go to ALL the staff for the care, attention and love they show to mum. Hope to see you all very soon.

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Review from R G (Son of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care and support my dad has received.

Reply from Stephen Gilmour, Owner at Hartley House Care Home

Thank you for your kind review. The staff at Hartley House really appreciate this feedback, especially in these difficult times. Stephen.


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Review from J B (Daughter of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Went into Hartley House last September and has now settled in well with the help of the staff. Has enjoyed the nursery school children going in and also being taken to the local Primary School for lunch occasionally, (which of course ceased at the moment). Although they are in lockdown, they are trying
their best to keep them amused. Fish and chip party was enjoyed by all the residents. We like the fact you can normally visit any time without making an appointment and are always made welcome.

Reply from Stephen Gilmour, Owner at Hartley House Care Home

Thank you for the comments! We hope to return to normal as soon as conditions allow.


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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Hartley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Hartley House Care Home is calculated as follows: ( (131 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartley House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Simon

Job Title: Registered Manager

Joined: 2023

We are privileged to have Simon as our esteemed manager, bringing nearly 20 years of experience in the health and social care sector. Simon's journey in the industry began as a carer, and he has since worked his way up, gaining valuable experience in various roles including nursing, dementia care, and community care.


Along the way, he has learned from some exceptional matrons, shaping his passion for delivering high-quality and person-centred care.


Simon's dedication to excellence in care has been recognised with prestigious awards, including being twice awarded National Care Manager of the Year by the Great British Care Awards. He firmly believes that one size does not fit all when it comes to care, and he is committed to ensuring that each resident receives personalised attention and support.


Simon's vision for Hartley House Care Home is to create a home that residents and staff can be proud to call theirs. He is passionate about empowering the skills of the staff, enabling them to become the best they can be and fostering a culture of continuous improvement.