Haslington Lodge Care Home

Cobham Terrace, Bean Road, Greenhithe DA9 9JB
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9.6 40 Reviews
  • Haslington Lodge Care Home, Greenhithe
Haslington Residential Home is a 46-bed care home, highly suited to a versatile range of care provision, taking on both short and long-term needs, ideal for older people and also for adults diagnosed with dementia.

Regular training helps carers to keep up with the latest innovations, particularly in relation to dementia care and how declining memory loss can be helped within the living environment.

Alongside professional care, the home supports an interesting lifestyle, offering access to hobbies and activities.

Care Provided by Haslington Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Lucas (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Haslington Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,350
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,350 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,505
  • Care fees are reflective of the current market value within the area. For enquiries about pricing, please contact the home as they will be able to comment around the type or care required in more detail, thank you.


  • (these prices are only a guideline, please contact Haslington Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Haslington Lodge Care Home Reviews (40)

Total of 40, showing 1-20
9.6

Haslington Lodge Care Home has a Review Score of 9.6 (9.614) out of 10, based on 18 reviews in the last 2 years. Over all time Haslington Lodge Care Home has 40 reviews.

Overall Experience

  • 29
  • 9
  • 1
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Overall Experience  Overall Experience 5.0 out of 5

My dad came into Haslington Lodge Care Home in July for end of life care. He was given approx 6 weeks due to his COPD deteriorating. We are now in January 2025 and my dad still here!
I put this solely down to the attention and care he receives from all the staff.
I don't worry about my dad living
there and I know when the time comes he will pass in comfort and love.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

What wonderful, kind and supportive words you have left us in your review. Thank you so much, we'll be sure to pass these onto our Care Team at Haslington Lodge, we know they will be delighted to receive them. We are delighted to know that you and especially your Dad is happy and content in our care, this means so much to us all. With warmest regards from the Belmont Healthcare Team


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home now for over two years, he is very well looked after, and the staff are excellent. Nothing is too much trouble for them. If you have any problems, they will help to solve them. Everyone there is kind, loving and respectful. It is one of the best homes I've been in where
the staff care for the residents. All the major events are covered, with the staff talking to the residents about each event. I'm very happy for my husband to be a resident in the home.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

Thank you so much for your kind words about the care provided for your husband at Haslington Lodge. We are so happy that your feedback mentioned that the care team are kind, loving and respectful as we believe they are too - we will ensure that this detail is passed on to the whole team at the home, we know they will be delighted to read your comments. With warmest wishes from the Belmont Healthcare Team


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Overall Experience  Overall Experience 5.0 out of 5

My very dear friend of 40 years spent his final days at this home.
He became part of a very loving family the staff were always kind loving and respectful.
I can't thank them enough. He passed away very peacefully on the first of October, the home gave us so much support at this very sad time. I would
like to take this opportunity to thank all the staff.
Kind regards.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

We are so sorry to hear of your dear friend's passing, please accept our sincerest condolences. We are so glad that you felt he was comfortable, at peace and was part of the caring and loving environment that is our wonderful and supportive Haslington Lodge. Thank you for your very kind and thoughtful words and for taking the time to share those with us - we will pass on your feedback to the care team and manager at the home, we know they will be delighted to receive them. Thank you again, with warmest regards from us all at Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia and has been living here since March 2024 and it is a lovely friendly care home.
The carers go out of their way to make sure my mother is happy and not stressed, thank you.
There is one thing that could be improved and that is my mother only goes out once a week to
Bingo and needs to get out more.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you very much for leaving us a lovely review. We're pleased your Mother is content. We have taken your feedback on board regarding getting out more. Please be assured that there is a range of inhouse activities, daily. Kind Regards Belmont Healthcare Team.


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Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Haslington Lodge Care home, to visit my friend of many years, I am always greeted by the most friendliest of staff. It was really lovely to see all the residents, that I have become so familiar with enjoying their dinner around the table, looking happy and relaxed. (it all seemed really
cosy and homely). The staff encouraging independence but helps when needed.
The atmosphere was very pleasant and relaxed, the residents looked clean and well cared for, and it was clear that the carers and nurses really do care for their residents.
Haslington is a really caring and homey place, the staff are always so helpful and wanting to help. The office staff are also very polite and helpful and always want to do the best for the residents.
Haslington Lodge is a warm and friendly place, and it is the staff that makes it special.
Thank you for all you do for our resident friend.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

This is such a lovely review! Thank you for your kind words and for taking the time to share this with us and the community. We're so pleased to hear you're greeted with warmth, the atmosphere is pleasant and the residents look happy, relaxed, clean and well looked after. We can't wait to share this with Team Haslington! We look forward to welcoming you back soon. Kind Regards, from all at Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing with all people of different needs.
My nan was a dementia patient who needed 24-hour assistance in my tasks and the carers were actually caring.
My nan sadly passed this year 2024. But she was always happy there and made to feel like they were her family.
My grandad was
also here in 2023 for a short period due to mobility issues and he also loved every minute before his tragic passing in 2023.
Very highly recommend this amazing care home.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you so much for this wonderful review. It is so nice to hear that your dear Nan and Grandad were happy here and that you feel Team Haslington are amazing. Thank you for taking the time to share this five-star review with us and the community. Sending our sincere condolences and please know you're welcome to come and visit us anytime. Kind Regards, Belmont Healthcare Team.


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Overall Experience  Overall Experience 5.0 out of 5

It was a very scary experience for my dad and our family having him in a home at 65, especially with such complex needs. However the staff have been absolutely amazing, they really take the time to listen to his needs and accommodate him well. This is also the first care home who have great communication
and will always call to inform us of anything whether it be minor or major. Emails from the staff are also very reassuring to see what’s been happening in the week and what the residents have been up to. The standard of care is really great. We are very grateful to you all.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you so much for taking the time to share your valuable feedback. We are delighted with this five-star review and it has made our day! It is so nice to read that you and your dear
dad are happy with the care being given. It is our utmost pleasure to do so. It's heartwarming to hear that our Team have been amazing, informative, listening and have great communication is key. Thank you again, best Wishes from all at Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

Laughter first attracted us to the Haslington. It certainly was not a dull place.
My late Husband was a resident at the Haslington for thirteen months. During that time he was looked after and cared for by the various staff members. He laughed and joked with them, he even prayed with them. Unfortunately,
he did not respond to treatment when he had his final infection. At this time, the various staff would come to his room, whilst I was there, to speak to him and encourage him.
Sadly, when he passed, members of the staff were upset with us. At that time, the staff made sure that we were looked after and fed, etc. We had become a family again and not just Carers, thanks to the Haslington Staff. My Daughter and I would strongly recommend the Haslington to anyone seeking long-term care for a loved one.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Wow! Thank you so much for your wonderful review. It's so heartwarming to read. We do agree that laughter really is the best medicine! We're glad that we were able to support you and your late Husband at a time of need and that you were happy with the care being received, it was Team Haslington's pleasure. Always welcome here. Kind Regards, Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

As a family, we would like to thank the staff at Haslington Lodge who welcomed Nan into their care home last summer. Nan has been welcomed with open arms along with us as a family that visits regularly. The care staff are always welcoming and you feel a warm sense of care when we visit. Special mention
goes to one staff member in particular, she literally is the queen of activities going above and beyond to support Nan and others within the home. Always keeping us in the loop of activities and inviting us in to spend time with Nan at different events. She regularly asks our opinions and puts Nan and other residents at the heart of what she does. Another mention is for the manager, who has always communicated with me directly and always keeps us informed, she always has her door open and is at the end of an email should I need her. Lastly, the carer who always offers us a drink when we visit, this goes a long way in making us feel welcome when we visit. Overall a huge thank-you to everyone at Haslington.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Wow! We're absolutely thrilled with this wonderful five-star review. Thank you so much for the feedback and for taking the time to do so. It's so nice to hear that you and your family are happy with the care and are welcomed by our lovely Team. We will continue to do our very best. Kind Regards, Belmont Healthcare Team.


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Overall Experience  Overall Experience 5.0 out of 5

Dad is very comfortable and extremely well looked after. All the staff are excellent, friendly and caring for the residents. We are very happy with the overall provision of care for Dad, we could not ask for any more.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Wow! We're overjoyed with this fantastic review! Thank you. We'll continue striving to provide outstanding care and make every resident's life as comfortable as possible. We can't wait to share this with our team.
Once again thank you, this has brightened our day. Much appreciated from all at Belmont Healthcare Team.


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Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care our dad is receiving there at Haslington Lodge. Nothing is too much trouble for the carers of our dad. He is very well looked after, and we are at peace with the fact that we know he is ok there and being looked after well.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you so much for sharing your valuable feedback with us and the community. We're so pleased to know you're at peace, this is heartwarming and gives us so much joy to know this. We can't wait to share this fabulous review with our team.
Much appreciated, from all at Belmont Healthcare.


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Overall Experience  Overall Experience 4.0 out of 5

Mum receives good care at Haslington Lodge. She needs a lot of help as her mobility is very limited.
If there is a problem/small accident, the home is quick to notify us.
Most staff now know Mum’s needs and deal with her accordingly.
I am sometimes concerned that the doctor only appears to visit
the home once a week and so there can sometimes be a long wait.
Mum has been quite settled over recent weeks.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you so much for taking the time to leave us feedback. We really appreciate you sharing your rating with us and have noted your concern regarding the doctor's Weekly visits down. We're really pleased to hear your dear Mum has settled and we will ensure to pass this lovely review over to Team Haslington. Best wishes from all at Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for a few months now and has settled in with no problems. It was not an easy decision but so glad we chose Haslington. The care he receives is outstanding and I would not hesitate to recommend this home. The staff are so kind and caring to the residents and treat them respectfully
which is important to see from a family's perspective. Whenever we visit there is always a friendly and happy welcome from the staff who go out of their way to make you feel at home. Quote from my dad: 'the food is nice, everyone talks to me and it’s very clean' what more could we ask for.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Wow! We are overjoyed with this five star review! We are so grateful that you took the time out of your day to share your kind words with us and the community. We're so excited to share this with Team Haslington! It's so nice to know that your dear Dad is happy and comfortable in our care. Much appreciated. Best Wishes from all at Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

My das has been a resident at Haslington Lodge since September.
We have seen such a difference in him; he is now mixing with other residents and staff.
He is always clean and tidy no matter when we visit.
He has never once complained about any of the food and always enjoys his Saturday brunch.
The
staff are always so happy and helpful - nothing ever seems to be too much trouble.
Would like to take this opportunity to say thank you to everyone for the care being given to Dad.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

We are so grateful for your 5-star review. It's so nice to hear that you've seen a difference in your dear Dad while he's been in our care. Thank you so much for your kind words and for sharing this with us and the community. We will ensure to pass this on to Team Haslington. Best wishes from all at Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Haslington Lodge for the last three years. They have looked after her so well. All the staff are lovely, and I’m eternally grateful for the care they give my mum.
Would highly recommend this care home.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you so much for taking the time out to leave us a 5-star review. We are so pleased; it is so heartwarming to hear such kind words, and we will ensure this wonderful review gets passed on to our lovely team. Thank you for recommending us and sharing with the community. Much appreciated. Best Wishes from all at Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

My husband came to Haslington Lodge just 11 days ago after languishing in hospital for 3 months where his dignity and mobility were robbed. In his very short time of residence, the improvement is extraordinary. Every member of staff has been exemplary, compassionate and respectful. Nothing is too much
trouble for my husband and my family. Thank you for helping greatly at an extremely difficult time for us and assuring us that my husband is receiving the best possible care.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

We are overjoyed with this review! Thank you so much for sharing your thoughts with us and the community and taking the time to do so. We are so pleased that your dear husband has made an extraordinary improvement whilst being in our care. We're ecstatic that our colleagues have been exemplary, compassionate and respectful. We will ensure this will continue. Best Wishes from all at Belmont Healthcare.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is at Haslington Lodge, the care she receives is good and her health and appearance have improved in the few months she's been there. Any problems are dealt with and I'm phoned regularly with updates.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you for your kind words and for sharing this with us and the community. We're incredibly happy that your Mum has made improvements since she has been in our care. May that continue. We will ensure to share this wonderful review with our team. Best wishes from all at Belmont Healthcare.


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Overall Experience  Overall Experience 1.0 out of 5

My brother, after a week in this home, had a fall. He said he felt dizzy, nothing was done. My brother had special hospital socks to wear at all times, why is he not wearing them, they said we will find out, but they never did. I asked again they said we are short of staff. I asked to see the manager,
she is busy. We asked how is he getting on, they said the doctor wants a blood test done and that we need to change his medication. My brother was in the home for 3 weeks and he passed away, he was only 71. My sister got a phone call from the staff on duty to say what happened we got him out of the chair to take him to bed late at night and he said he felt dizzy, they got him to his bed he passed away with a blood clot. We never got a phone call from the home manager to say how sorry she was or try to explain anything, so I rang her 3 days later and she was so rude, cold, did not seem to care. She said this is a police matter, once the body leaves the building in a bag its got nothing to do with us.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

We would like to pass on our sincere condolences for your loss.


We have looked very closely into your review comments and as discussed at length during our telephone calls, we feel that all actions were documented and the correct procedures followed as we would expect from our highly trained care team.


We have no record of a complaint being raised at any point during your brother's stay. Daily logs and visiting friend's comments confirm very much the opposite and felt that your brother was very well cared for and very content since arriving with us.


Following your brother's passing, the next of kin on record was informed - they have confirmed that they were completely satisfied with the excellent care provided by us throughout your brother’s time with us. We pride ourselves immensely in assuring all of those in our care and their families with our best intentions at all times. Yours sincerely, from the Belmont Healthcare Team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for six months before she passed away. The staff are worth their weight in gold. The care she received was outstanding. She was well looked after and shown respect and dignity. I cannot rate Haslington and the staff highly enough. I can only thank them for looking after my dear
mum in her final months.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you for your valuable feedback. We were pleased to read your review and kind words regarding the staff and outstanding care that your dear mum received. We pride ourselves on the care that we provide and your feedback has demonstrated that we do and we appreciate you letting us know. Best Wishes from all of the Belmont Healthcare Team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Haslington for over eight years, and to be honest, we haven't had to question her care in all this time.
The staff and the care home manager are superb.... we owe them a lot.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

This review has made our day! Thank you so much for taking the time out of your day and for sharing with us and the community. Best Wishes.


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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Haslington Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.614 for Haslington Lodge Care Home is calculated as follows: ( (166 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 207 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haslington Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Rachel

Rachel Lucas

Job Title: Care Home Manager

Joined: 2008

Rachel has been with Haslington Lodge Care Home since 2008. She first joined as a Healthcare Assistant and then progressed quickly within the company to become a Senior Healthcare Assistant, Assistant Manager and now Care Home Manager.


A much-respected member of the team Rachel brings her 14 years of considerable experience to the leadership role of supporting her care team in their everyday roles.
Committed to developing the professional knowledge and skills of her team further Haslington Lodge Care Home has the benefit of being led by a dedicated professional eager to provide the very best care and support.


Frequently Asked Questions about Haslington Lodge Care Home

What types of Care is Haslington Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Haslington Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Haslington Lodge Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Haslington Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haslington Lodge Care Home to the centre of Greenhithe?

0.6 mile(s) as the crow flies, distance by road may be significantly further.