Haslington Lodge Care Home

Cobham Terrace, Bean Road, Greenhithe DA9 9JB
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9.6 40 Reviews
  • Haslington Lodge Care Home, Greenhithe
Haslington Residential Home is a 46-bed care home, highly suited to a versatile range of care provision, taking on both short and long-term needs, ideal for older people and also for adults diagnosed with dementia.

Regular training helps carers to keep up with the latest innovations, particularly in relation to dementia care and how declining memory loss can be helped within the living environment.

Alongside professional care, the home supports an interesting lifestyle, offering access to hobbies and activities.

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Care Provided by Haslington Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Lucas (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Haslington Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,350
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,350 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,505

  • Care fees are reflective of the current market value within the area. For enquiries about pricing, please contact the home as they will be able to comment around the type or care required in more detail, thank you.
  • (these prices are only a guideline, please contact Haslington Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Haslington Lodge Care Home Reviews (40)

Total of 40, showing 21-40
9.6

Haslington Lodge Care Home has a Review Score of 9.6 (9.614) out of 10, based on 18 reviews in the last 2 years. Over all time Haslington Lodge Care Home has 40 reviews.

Overall Experience

  • 29
  • 9
  • 1
  • 0
  • 1

Date Published

40
3
9
18
22

Review from L B (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for just over three months at Haslington Lodge and the staff have been friendly, caring and considerate. It is a comfort to know she is in happy surroundings, and family are always welcomed when visiting.

Reply from Lisa Cox, Administrator and Customer Relations Support at Haslington Lodge Care Home

Thank you for this wonderful review. We pride ourselves on the care that we provide and will of course pass on your lovely comments to our friendly team at Haslington Lodge.


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Review from C F (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Haslington for 5 years now following the death of my dad. Although it took her a while to settle, she has always been treated with respect and shown a great understanding of dementia from the staff. Generally her needs are met and all staff are really friendly and they know and understand
how difficult it is for families. Before covid, if I visited around lunchtime, I was always offered a meal which has always been good and there's always tea or coffee available. I don't know what's in mums head but she is happy there. I have total admiration for all the staff that do this tough job.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

Thank you so much for your kind and supportive words, we will pass these on to our care team, who will so happy to receive such lovely feedback as it means so much.


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Review from S C (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are wonderful people, what I have seen so far. I am sure in time my friend will settle down. They get plenty of food and drink and lots of activities for residents to do if they so wish to do.

Reply from Clare Swan, Operations Director at Haslington Lodge Care Home

Thankyou for your wonderful review We will share you comments with our amazing team.


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Review from Norman P (Husband of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a regular visitor to the home, I have always been made welcome and shown courtesy and understanding. The staff are very caring.

Reply from Adam Hutchison, M D at Haslington Lodge Care Home

Thanks so much for the review its greatly appreciated and we take on board all feedback thank you.


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Review from Vince H (Son of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident of Haslington Lodge in January 2021, following the untimely death of my dad. It was a huge decision for me and family members to make. I had never envisaged the time when Mum would need full-time care but the unexpected tends to creep up on us. It was imperative that Mum was
looked after and receiving specialist care immediately. We were immediately struck by the professionalism and fantastic attitude of the manager at Haslington. She reassured us that Mum would be perfect for the home and that they could offer everything that she needed. The initial hesitations were soon overcome. Within a few days, Mum had settled well and accepted that Haslington was her new home. The staff team have been brilliant. They are always available at the end of the phone or by email to answer any questions or to address any concerns. I am so relieved and pleased that we chose Haslington for Mum. Thanks for everything you do - you're all very special people.

Reply from Andrea Vinten, Head of Communications at Haslington Lodge Care Home

Hi Vince,
Thank you so much for taking the time to post your wonderful review, this means so much to our Care Teams - it's very much appreciated.
Best wishes.


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Review from Valerie D (Wife of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled in well and is very happy here. He is well looked after.

Reply from Adam Hutchison, MD at Haslington Lodge Care Home

Thank you so much for the review its great to hear the team supported you well so far.


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Review from Denise R (Cousin of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Before Covid, I would visit my cousin regularly and always found him to be content and happy. Staff were always friendly. Obviously, due to Covid, I haven't been able to see him but I try to call with books and treats regularly. I leave these with a member of staff at the front door and the staff always
let me know how he is.

Reply from Adam Hutchison, MD at Haslington Lodge Care Home

Thank you so much for the kind words it means so much for the care teams to know how they have helped and supported your family.


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Review from Sharon W (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Haslington, they looked after my Dad very well but has now sadly passed but couldn’t have asked for better care. The staff are lovely and friendly, would definitely recommend such lovely and friendly staff.

Reply from Adam Hutchison, MD at Haslington Lodge Care Home

Thank you so much for the kind words it means so much for the care teams to know how they have helped and supported your family.


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Review from Jacqueline K (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, hated the idea of Dad going to a care home. We could not have asked for better. Since day one everyone has helped our Dad to settle in. We feel so lucky as Dad is well and all his care needs are met. The manager and staff show such wonderful, considerate care. We feel Dad is made to
feel part of a bigger family. They celebrate occasions such as Remembrance Day and firework night. They have curry nights. Dad is included in everything. Also in these difficult times, the staff have helped and facilitate contact which means the world to us. We cannot thank the staff enough for all their hard work and the unrelenting help. We can recommend Haslington Lodge for anyone in need of professional and wonderful care. We feel reassured knowing Dad is safe and has the best life possible.

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Review from Janice B (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 4 1/2 years that Mum was at Haslington, she was always treated with great care and dignity. We only have praise for the wonderful staff. Due to COVID-19, we had not seen mum for 4 weeks when she passed away, but we know she wasn't alone and take comfort from that. At such a difficult time we
received grant support from the staff and we are so very grateful. I have no problem recommending Haslington and its wonderful staff.

Reply from Adam Hutchison, MD at Haslington Lodge Care Home

Many thanks for the review, and the kind words at this time. We are glad the care team at Haslington have been able to support you and your family, especially during this time.


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Review from Nicola W (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was so very happy at Haslington Lodge, the staff were like family to us, nothing was ever too much trouble. Even though dad wasn’t a resident they cared for him too, showing him love and tenderness when he needed it most.
There are lovely gardens to sit in if the weather allows and so many
activities, sing songs and such like. An on-site hairdresser is there to keep the ladies looking gorgeous and she does a cracking job. The kitchen staff make sure the meals are tasty and plentiful.
If you are looking for a care home pop in have a look around you will be welcomed with open arms.

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Review from S S (Sister of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has now been in Haslington Lodge Care Home for six months following discharge from hospital. The transition was sorted out in five days and went very smoothly. She was admitted to the middle floor and transferred after a couple of weeks to the top floor, which proved much more suitable once
she had initially settled in.
After a while, she decided that she had had enough and wanted to go home. This has become difficult because of her advanced dementia, she had been very articulate, intelligent, independent and self-opinionated. Now she is unable to understand and retain information.
I have found Haslington Lodge Care Home staff are very understanding, patient and caring of both my sister and me. The staff and management are coping well with her mental problems and the physical problems they bring. The management particularly reassure me if I get upset accordingly. Most importantly is that I feel strongly that my sister is safe in their care.

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Review from E J (Granddaughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff/carers are considerate, caring and friendly. Always put residents needs first, but on occasions where we have needed to speak to the manageress, this is where it ends. We have found her to be unapproachable, cold and unprofessional.

Reply from Adam Belmont, MD at Haslington Lodge Care Home

Thank you very much for your comment. We are very disappointed to hear your experience wasn’t as positive as it should have been. All of our staff and registered managers take enquiries from residents' family and friends very seriously. Please accept our apology, we are sorry that on this occasion you were not provided with the consideration and professionalism you should have been. We can assure you this will not happen again.


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Review from Sonja M (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely and mum is much happier here than her last place.
Always very clean and fresh. Mum has put on weight and is much more relaxed and not as stressed. The staff are very caring and good with mum and I would recommend to anyone. I visit at all different times unannounced and care is
always of the same standard.

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Review from Charlene O (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so friendly and make us feel very welcome. Very easy to talk to.

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Review from Grace (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was a resident of Haslington over the past two and a half years until she passed away and I would like to recommend them.
Not only for the care they provide but also for the support they offer for families going through a difficult time.
Mum was at one time or another on all three floors of
the care home, which cater to different levels of dementia. I think that the staff understand in the main that this is a trying time especially as your relative deteriorates and they are very supportive.

Reply from Adam Belmont, MD at Haslington Lodge Care Home

Thank you so much for the response you have left, this means a great deal to the Team @Haslington Lodge.


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Review from Jill C (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Haslington for two and a half years until she passed away in October 2017. Mum was always happy, clean and well nourished throughout her time there and I was always made to feel welcome. Her room and communal areas were always clean and well kept too. When mum was dying the
staff showed compassion and dignity and gave us as a family, the time we needed. The staff never knew when I was likely to visit as I live 150 miles away, but whenever I turned up the staff and residents were always happy and safe and I never found a situation that I was unhappy about. I feel we found a safe, secure and well run home for my mum and would highly recommend Haslington.

Reply from Carol Jansz, Director at Haslington Lodge Care Home

It is so difficult to live so far away and not be able to visit as often as you would wish. This poor lady had many health problems but was always so uncomplaining and knew very well how much she was loved by her family.


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Review from Michael B (Son-in-law of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haslington Residential Home is a care home specialising in dementia care. It provides an "open door policy". A visit can be made any time of day showing "nothing to hide". The staff are always polite and cheerful. All residents appear happy and clean. I can understand why the clients have arrived from
other care homes.

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Review from Jillian B (Daughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Haslington Residential Home in November 2015. In the time that she has been there, she has become much less agitated than she was when living at home. The care and carers are wonderful. Each one is so caring and I really feel that they respect and have mom's best interests at heart.
Mom has put on weight too with the lovely food. I have nothing but praise for Haslington Residential Home and feel so grateful that they were able to take my mom.

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Review from David B (Friend of Resident) published on 29 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was difficult for us to decide where was best for someone we cared deeply about to live, due to their dementia. We could not have made a better choice than giving Haslington responsibility for his welfare. They understand the condition and we found that all the staff treat the residents with kindness
and respect.
He was encouraged to regard it as his home, rather than being in a home. The food was well prepared and presented. His bedroom and facilities were kept very clean. His clothes were regularly laundered. Any medical problems were dealt with efficiently and we were kept informed.
We visited often and always unannounced, sometimes for prolonged periods, so we consider we would have been aware of any noticeable shortcomings in the care they provided.
We have no hesitation in recommending Haslington to anyone faced with a similar situation.

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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Haslington Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.614 for Haslington Lodge Care Home is calculated as follows: ( (166 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 207 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haslington Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Rachel

Rachel Lucas

Job Title: Care Home Manager

Joined: 2008

Rachel has been with Haslington Lodge Care Home since 2008. She first joined as a Healthcare Assistant and then progressed quickly within the company to become a Senior Healthcare Assistant, Assistant Manager and now Care Home Manager.


A much-respected member of the team Rachel brings her 14 years of considerable experience to the leadership role of supporting her care team in their everyday roles.
Committed to developing the professional knowledge and skills of her team further Haslington Lodge Care Home has the benefit of being led by a dedicated professional eager to provide the very best care and support.