Hatfield Lodge EMI/Residential Home

1-3 Trinity Gardens, Folkestone CT20 2RP
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9.5 35 Reviews
  • Hatfield Lodge EMI/Residential Home, Folkestone
Hatfield Lodge is an elegant residential care home for up to 34 people who have dementia care needs; referrals for older people without dementia are also considered. Hatfield Lodge is located close to the centre of Folkestone and a stone's throw away from The Leas with beautiful sea views and promenade walks.

Hatfield Lodge has been extensively refurbished throughout, providing a comfortable and homely environment with excellent facilities; there are a number of spacious lounges and bedrooms with en-suite facilities.

A well-trained and dedicated staff team work professionally to provide individualised person-centred care to all residents within the home, and a dedicated activities co-ordinator organises entertainment and daily meaningful enjoyable activities. Hatfield Lodge also has an excellent menu with a choice of home-cooked food, including vegetarian options if required.

Sai Care Homes has been accredited with an Investors in People Award.

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Care Provided by Hatfield Lodge EMI/Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Heather St Leger (Manager)
  • Admission Criteria
    • KCC referals and Self funding
    • Ages 55+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Hatfield Lodge EMI/Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,500

  • 24/7 assistance with all Personal care, continence, mobility, skin care, social and activities, providing a safe, secure and homely environment.
    Entertainment, laundry, cleaning of rooms etc.


    Excluded; Hair dressing, Chiropodist, Day Trips, Theatre Trips, Escorts regarding Hospital appointments etc.


    The above costing's are dependent on the Room size and will be based on the individual persons needs.


    Some availability regarding social services funded rooms - some top up required depending on the individuals needs to be discussed following pre-admission, for more information contact the home.
  • (these prices are only a guideline, please contact Hatfield Lodge EMI/Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Viewings between 9am-7pm Mon-Sun, no need for an appointment.


  • Parking

  • Some parking available on the drive to the side of the home - Sandgate road side, otherwise on street parking.


Hatfield Lodge EMI/Residential Home Reviews (35)

Total of 35, showing 21-35
9.5

Hatfield Lodge EMI/Residential Home has a Review Score of 9.5 (9.459) out of 10, based on 8 reviews in the last 2 years. Over all time Hatfield Lodge EMI/Residential Home has 35 reviews.

Overall Experience

  • 15
  • 16
  • 3
  • 1
  • 0

Date Published

35
2
2
7
28

Review from Heather W (Daughter-in-law of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Since my mother in law has been resident in Hatfield lodge, there have been three different managers and a huge turnover of care staff. My mother in law is self-funded and has still been treated very poorly. When I complained that she smelt and was obviously not washing, I was told she was 'self-caring'.
This was rectified and the staff were supervising her washing and changing her clothes. I was also informed that a DOL's application had been made, as requested by the family and that she was found to have mental capacity. However, I have since found out that the application was never made. This has led us to lose complete trust in the home to look after my mother in law and we are now moving her to another home.

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Review from Alice B (Daughter-in-law of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, residents are well cared for. Currently in the TV lounge, on a hot day no fans in the lounge, now windows open for ventilation. Items from bedroom seem to be going missing i.e comb, shoe horn, electric razor, then lead but have been found again could do with the additional staff.

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Review from Victoria R (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always seem to try to get everything done even though they are overstretched most of the staff really seem to care about the residents and genuinely want to make them happy and comfortable. I am happy in general with the overall service. I feel the whole place could do with a thorough clean.

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Review from Harry H (Son of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff, very friendly. Good food.

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Review from Margaret P (Niece of Resident) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My recommendation of this home would be dependent on the situation of the person asking. This home is situated in a town near to where family members live and was the only one available at the time of needing permanent care. Due to this home being EMI, there was a limited choice in the same area. Now
that our relative is settled and due to their own health needs, it would be detrimental to move them and if we did do this, the family could not visit.


This home like many others does not have the luxury of improving the ratio to resident's, some with many complex needs makes it difficult for the current staff levels to meet individual needs all at once. There are not enough toilets and there are at times, queues for residents needing the toilet and being told to wait. Overall standards are satisfactory but the home is dull and needs to be homelier with its furnishing.


Reply from Diane Collins, Manager at Hatfield Lodge EMI/Residential Home

I thank you for your comments, it would be nice to receive these comments or concerns raised in our many meetings which we have held regarding your relatives care.
Also, having a comments box available in reception and regular residents and relatives meetings, neither of them have you utilised or attended.


We have an in-depth activities programme and ensure our residents go on outings, this does also depend on their own financial constraints when it is day trips as tickets do need to be purchased although we do provide the staff and travel. We have various outside entertainers also booked on a year planner at least 4 per month minimum and an exercise group twice a week.


We have a saloon which is available weekly with our visiting hairdresser, unfortunately, not all residents wish to participate in activities as this is their individual choice.
With regards to decor, our home is very clean, no smells of odour and decorated to a high standard. It may not be to every person's taste, we do carter for EMI residents.


Unfortunately, there are only two toilets located on the ground floor due to space. We are unable to fix this, however, staff are trained to take residents in the lift to access other toilets if they are unable to wait.


I would invite anyone to come along and visit Hatfield and always encourage constructive feedback this is why we have a comments box and resident meetings.


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Review from Kenneth B (Husband of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about the way the home is run. The staff are very competent in their duties and quick to respond to an emergency.

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Review from S T (Power of Attorney of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, staff are helpful and friendly. We have no complaints and feel that we could talk to staff if there was one. They keep us informed of any health problems and his general needs.

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Review from L K (Wife of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I've seen when I've visited my husband and all the other residents, they could not be looked after any better.

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Review from J T (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Cornwall, so it's difficult to visit Mum a lot. I visited on 22nd August 2017. Mum was dressed in clean clothes and had her hair done that morning. I spoke to the manager about Mum, she explained that Mum was happy and well liked.
Mum was given a cup of tea and some bread pudding. Staff were
friendly and very busy.
Mum had recently had a trip to the zoo but couldn't remember this.

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Review from J H (Power of Attorney of Resident) published on 16 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, we are very satisfied with the care received. The staff are always helpful and friendly, and give us any information we need. They contact us when necessary. The food and food choices are excellent. His room is very nice. It's nice they have a TV and radio on for the residents. We visit
regularly and to date, have no complaints or worries.

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Review from Wendy Y (Daughter of Resident) published on 16 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home my mother is resident at is quite acceptable. The staff are lovely and caring though the actual home leaves a little to be desired regarding cleanliness, though this is probably made difficult with food being dropped on the floor, chairs etc. Overall, we think the home is lovely for my Mum.

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Review from Melanie Y (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is difficult to comment on the quality of personal care my mother receives as I am not local but there are few organisational issues I wish to comment on. I was asked to provide 'pocket money - up to £200' for incidental expenses. I did this and have asked several times for an invoice showing a breakdown
of these expenses but have so far received nothing. My mother's newspaper was stopped and I was advised by email that my mother has no pocket money - despite having sent £200 cheque.
On following this up the paper was re-instated, but this should have been checked more carefully. When the manager is not here, it appears there is no one else who can deal effectively with queries.

Reply from Diane Collins, Home Manager / Opertaions at Hatfield Lodge EMI/Residential Home

Sadly I am sorry to here this issue regarding finances, The manager is available Mon - Fri and picks up emails daily. I would like to take this opportunity to ask that any person with such concerns should follow our complaints procedure or contact the Manager in person either by phone or email. Complaints and concerns are addressed immediately following the correct procedures.


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Review from Valerie M (Daughter of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hatfield Lodge is a good home, the staff are very pleasant and treat the patients well.

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Review from George R (Husband of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and well run. At no time have I had any cause for complaint to the management of the care that my wife receives. I am always told about the current state and of any treatment that she is having.

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Review from Leslie C (Wife of Resident) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring and try to help in any way they can. Nothing seemed too much trouble for them. They were a little short on staff but those on duty worked very hard while my wife was there for respite care. The experience of the whole team there showed itself in a good stay. A problem
with the en-suite toilet was fixed quickly and without a fuss.
Its location near the seafront is ideal for getting out and enjoying Folkestone. The other guests made my wife feel very welcome.

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Current Review Score: 9.5 (9.459)

Overview of Review Score

The Review Score of 9.5 (9.459) out of 10 for Hatfield Lodge EMI/Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Hatfield Lodge EMI/Residential Home is calculated as follows: ( (59 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 88 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Hatfield Lodge EMI/Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Heather

Heather St Leger

Job Title: Registered Manager

Joined: 2019

In December 2019, Heather joined the team, initially appointed as Head of Care and subsequently as Deputy Manager.


In May 2021, Heather assumed the role of Registered Manager at Hatfield Lodge. With over 27 years of experience in the care sector, both public and private, she holds a Level 5 qualification in Leadership for Social Care Adults Residential Management. Heather’s underlying ethos aligns with the Sai Care Homes philosophy, which emphasizes personalized care to maintain and enhance the emotional, social, and physical well-being of our service users.