Park View Care Centre

Field View, Park Farm, Ashford TN23 3NZ
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9.6 96 Reviews
  • Park View Care Centre, Ashford
Welcome to Park View Care Centre in Ashford, where compassionate Nursing and Dementia care are delivered with a person-centred approach. The dedicated team of nurses, carers, and support staff are committed to providing individualised care that respects each resident’s unique needs, ensuring they feel valued, supported, and empowered to enjoy a fulfilling life.

A key aspect of their care philosophy is the specialist Dementia Team, who are highly trained in dementia care. The dementia environments are designed using the Montessori approach, which supports engagement and promotes the physical and emotional well-being of residents while fostering a sense of independence.

The Culinary Team, led by an experienced Chef, prepare nutritious and flavourful meals every day. These seasonal menus are thoughtfully designed to promote the health and well-being of residents, making mealtimes a delightful and social experience.

The team take pride in the home's vibrant activities programme, which offers a variety of options tailored to individual abilities and interests. Whether it’s enjoying the beautiful surroundings of Park View's landscaped gardens, participating in creative workshops, or exploring local attractions on a guided outing, there’s something for everyone.

The home is designed with comfort and convenience in mind, boasting recently refurbished facilities including a bistro, lounges, a hair salon, and landscaped gardens. Each en-suite bedroom is spacious, elegantly furnished, and designed to offer maximum comfort and privacy.

At Park View Care Centre, every detail is crafted to create a warm and welcoming environment where residents can truly thrive. Whether seeking nursing care or specialist dementia support, the team are here to provide compassionate, person-centred care in a place that feels like home.

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Care Provided by Park View Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Darren Humby (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Park View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,350

  • *All fee’s are based on a pre-admission assessment conducted by the team at Park View Care Centre.
  • (these prices are only a guideline, please contact Park View Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Park View welcome visitors to Park View Care Centre. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Park View Care Centre Reviews (96)

Total of 96, showing 1-20
9.6

Park View Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 34 reviews in the last 2 years. Over all time Park View Care Centre has 96 reviews.

Overall Experience

  • 68
  • 23
  • 3
  • 0
  • 2

Date Published

96
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23
34
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Review from C C (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was put onto end of life pathway in January. The staff thoroughly explained what this meant. Over the next few weeks all of the staff on oak helped my mum, caring for her kindly and making sure she was comfortable. Nothing was too much trouble. Mum was offered her favourite food to tempt her
to eat. She has hand massages to relax her and staff went into her room more regularly to offer any help or support she wanted. It was the best care given kindly and with compassion.

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Review from Z R (Friend of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel welcome as a visitor! The staff are always polite and helpful to me. My friend's mother is always clean and the bed and room is clean and neat. Thank you.

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Review from L C (Niece of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant visit, the staff are friendly, teas and coffees and yummy cakes and treats on hand as always. Makes it a lovely social visit and not a visit of duty. Bringing back those special moments. I absolutely love the Bistro, you feel so at home and my uncle feels like he's been out for the
day! "Always a lovely tidy home."

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Review from David J (Husband of Resident) published on 1 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife moved to Park View Care Home in May 2024, she has settled in very well. All the nursing staff and carers have been very helpful and supportive to us both. Food is very good, lots of different tasty home cooked meals, plenty of snacks and drinks during the day. There is a hairdresser on site,
which is fantastic, as my wife is bed bound, so the hairdresser does room visits too. There is plenty of entertainment, for any resident to participate in. Rooms and public areas are very clean. In general, I can rest assured my wife is in good hands.

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Review from Joanna M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Park View Care Centre at the beginning of the month and has settled incredibly well. The home had an instant warm and friendly atmosphere, the staff very welcoming and kind. She has been so well cared for, in a really organised and caring environment. I couldn't speak more highly of
this lovely home.

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Review from Norman J (Husband of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to give a favourable review of the care my wife receives. She is deteriorating with dementia, but is quite settled and at home in her environment. This tells me that her carers are looking after her well, otherwise she would be distressed which is not the case. I can leave her after my
visits with peace of mind knowing that she is receiving the care she needs. At times it is demanding for the carers to deal with residents who have mental difficulties, I have witnessed how well the staff manage situations that can arise among the residents. So, I am pleased to give a five star rating on behalf of myself and my family who are all in agreement with my review.

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Review from Janet R (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Park View Care Centre since November 2022. The manager is very approachable and indeed encourages residents and relatives to let him know if if there are any problems. He is full of ideas and initiatives to make life in the home as pleasant as possible. All staff are caring,
pleasant and friendly. We visit regularly, usually unannounced and always find mum to be clean, her room spotless and the staff knowledgeable and helpful. There is a very active team organising entertainment who are excellent at encouraging residents to join in.

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Review from Ray S (Husband of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I never cease to be amazed by the kindness and patience of the carers at Park View Care Centre. Six months of caring by myself for my wife exhausted me. These ladies do it day after day. Nothing seems to faze them, incontinence, ingratitude, they take it in their stride. We owe them a big debt of gratitude
for shouldering the burden.

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Review from Richard L (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my Mother receives at Park View Care Centre. The staff are very kind to her and look after her well. I am informed and consulted about her care. I am able to discuss any concerns I have with the staff and they have always been helpful, professional and friendly.

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Review from J B (Wife of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson's dementia and is only 59. The home is not perfect but they try their best at all times. I feel that my husband is safe and well looked after in a calm, very clean environment. Thank you team.

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Review from Barry E (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Things have really improved since the new manager arrived.
The food still needs attention, but I believe it's in hand.

Reply from Tracy Smith, Customer Relations Manager at Park View Care Centre

Thank you ever so much for your positive review, we know the kitchen and lifestyle teams are fully committed to improving the service they provide to our residents. We have a wonderful new Spring/Summer menu for 2025 coming and we have some very exciting new events for 2025 soon to be announced. The whole team at Park View is fully committed to build on the improvements you have already seen in Park View.


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Review from Ian D (Nephew of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff work hard. Very helpful receptionist at the front desk. Recently appointed new management, they have been liaising with the residents which has helped a lot in terms of food content and options, and more activities. Meals are an important part of the day for my aunt and others. Chef has
visited to talk directly. Some changes in the communal rooms layout, again, management are trying not just sit back.

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Review from P R (Brother of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care home: my sister is very happy there. Plenty of entertainment, hairdressers and plenty to do to keep her entertained. It is spotlessly clean and the staff are brilliant. We go in any time of the day, which is great for us.

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Review from David S (Stepson of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was here for six weeks and was extremely well looked after. Thank you to the general manager and all her staff.

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Review from Gabrielle C (Wife of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved in on 30th July 2024. He got a decent size room with view of trees and park, which he loves. The staff are very professional and kind. I had very good contacts with the management. So far, the food has been satisfactory with some good days. My husband looks happy when I visit. He is
kept clean and showered.
The frustrating part is the relationship with the surgery - nobody ever knows when the doctor is in. But overall, it has been a very positive experience.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for your kind and positive review. We will ensure we will pass this onto our great team at Park View who are committed to continuously improving the service we provide our residents and their families. We take on board your frustration with communication between us and our supportive surgery and we are working with them to ensure that the service they provide us is effective at all times.


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Review from Dave R (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Park View for around 12 weeks. I found the home to be perfect in every way. All staff were always helpful, and above all, respectful at all times. Unfortunately, Mother died in Park View from her illness, but I cannot imagine her being more comfortable and cared for in any
other environment.
I really cannot thank the staff and carers enough for making a very difficult time as easy to cope with as possible.
I would highly recommend this home.

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Review from Christopher R (Grandson of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been so amazing looking after my nan. She was made so comfortable in her last few weeks and was provided amazing care.
Two members of staff in particular were so amazing in explaining and providing support for all the family. At the end they both were upset and cried which showed my family
what this job really means to them. They are valuable to this care home.

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Review from S B (Granddaughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has only been here a short period of time but already I can see an improvement in her health. At present, she is not safe to return home. This is tough on the family as we want to care for her at home but with work and family commitments it was proving difficult.
Park View responded very quickly
to the request of assessing my nan and she was admitted to Park View the following day. All the staff at Park View have been very welcoming. The home is clean and tidy. The room is light and airy. Nan was originally in a room by the garden, the gentleman opposite her occasionally shouted out and this caused Nan to get upset. The home recognised this and moved her to a different room where it was quieter. Nan has been allowed to have her home comforts brought in. Family are allowed to take her out for the day which is very comforting for my family and my nan. At times when Nan has got upset when we are not there staff have reassured her. Nan is being well looked after.

Reply from Mark Bennett, Customer Support Services at Park View Care Centre

Thank you for the positive feedback regarding Nan's care at Parkview Care Centre. The care team take tremendous pride in ensuring all residents are cared for according to their care needs.


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Review from T F (Granddaughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful place. I was so worried about my nan going into a home. It's a scary process and the staff made it all so easy. What a beautiful place. So much to do and so much food. The staff are amazing too. I can't fault it.

Reply from Sia Lebbie, Reviews Team at Park View Care Centre

Thank you so much for your heartfelt review. We are thrilled to hear that you find our home beautiful and that the transition process for your nan was made easier by our staff. Our team is dedicated to providing exceptional care and support and your kind words mean the world to us.


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Review from K M (Daughter-in-law of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here since earlier in the year. Cannot fault the care and kindness she receives from the amazing, caring staff.
No worrying about how she is being cared for. She is always included in activities and the lifestyle team always encourages her to take part.

Reply from Sia Lebbie, Reviews Team at Park View Care Centre

Thank you so much for your kind review. We are delighted to hear that your mother-in-law is receiving the exceptional care and kindness she deserves from our dedicated staff. It's wonderful to know that she is actively included in activities and encouraged by our lifestyle team to participate. Your peace of mind is very important to us, and we're grateful for your trust.


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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Park View Care Centre is calculated as follows: ( (299 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 397 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park View Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Darren

Darren Humby

Job Title: General Manager

With over 30 years of experience in healthcare, Darren brings a wealth of knowledge and compassion to Park View Care Centre.


A Registered Nurse by background, Darren has worked across a variety of specialities, both in the NHS and in private healthcare. His transition to private healthcare included leadership roles such as Care Services Manager and Registered Care Home Manager, where his passion for high-quality care continued to thrive.


Darren's dedication to care excellence has been recognised on the national stage, having twice won at the National Finals of the Great British Care Awards in the Frontline Leader and Care Home Manager categories.


At Park View, Darren is driven by a commitment to leading his team in a way that fosters growth and delivers the highest possible standards for residents. He believes that great care comes from great teamwork and that leadership and governance are key to helping his team become the best versions of themselves. Darren’s goal is to ensure that Park View Care Centre continues to be a place where both staff and residents thrive, with everyone working together to deliver the exceptional care that residents and their families expect.


"Every day, I’m inspired by the kindness and dedication I see in my team. Their desire to improve and create a better environment for our residents is what makes Park View such a special place to work. I’m proud to be part of a team that truly believes in making a difference, one day at a time."


Karen

Karen McCall

Job Title: Deputy Manager

Joined: 2016

With over 22 years of experience working in social care, Karen became a valued member of the Park View family when she join in 2016.


Over the years her role has changed and every role has had different things which Karen enjoys. 'A part of my role which I like is setting families minds at rest and that they have done what is best for a relative. The guilt people feel at placing loved ones in care can be huge! When they see their relative settled and happy it brings them a great deal of peace and it makes me feel proud that our team has helped them.'


Karen is also proud to be part of team who respect and care for each other.


When she is not at work Karen enjoys reading, she also loves ABBA and dancing. Most importantly, Karen loves spending time with her grand children who keep her very busy!


Frequently Asked Questions about Park View Care Centre

What types of Care is Park View Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park View Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Park View Care Centre have?

There are 88 Single Rooms.

What are the Facilities & Services at Park View Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park View Care Centre to the centre of Ashford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.