Review from K M (Daughter-in-law of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My mother-in-law has been here since earlier in the year. Cannot fault the care and kindness she receives from the amazing, caring staff.
No worrying about how she is being cared for. She is always included in activities and the lifestyle team always encourages her to take part.

Reply from Sia Lebbie, Reviews Team at Park View Care Centre

Thank you so much for your kind review. We are delighted to hear that your mother-in-law is receiving the exceptional care and kindness she deserves from our dedicated staff. It's wonderful to know that she is actively included in activities and encouraged by our lifestyle team to participate. Your peace of mind is very important to us, and we're grateful for your trust.

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Review from Clare C (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

Second time using Park View and my Dad seemed very settled, engaged and well looked after. He has dementia and is very isolated at home, but he had constant interaction with other residents and was able to sit outside in the sunshine which is his favourite pastime.

Reply from Sia Lebbie, Reviews Team at Park View Care Centre

Dear Clare, thank you for your kind review and for choosing Park View once again. It's wonderful that your dad feels well cared for and can have constant interaction with other residents. Ensuring a supportive and engaging environment for residents is our top priority and we are truly glad we can achieve this with your dad. Thank you for your trust and continued support.

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Review from D S (Husband of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience

My wife, who suffers with late-stage Dementia, was transferred from Hawkinge House to Park View Ashford, after an assessment. From the very start, the manager was very welcoming and reassuring. She introduced me to the staff and nurses who are tasked with my wife's care. I have been very impressed with

all the staff and their willingness to help together with kindness toward the residents.

Reply from Sia Lebbie, Marketing Executive at Park View Care Centre

Thank you so much for leaving us a review. We are truly honoured to care for your wife at Park View Ashford. It's wonderful to hear that our manager made you feel welcomed and reassured from the very beginning. We take great pride in our team and it's heartening to know that their kindness and willingness to help have made a positive impression on you. Your words mean a lot to us and reinforce our commitment to providing compassionate care for all residents.

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Review from Denise L (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience

My mother has been in the care home for over 4 years. All the staff have been caring and supportive of my mother's needs and giving family support. Recently, circumstances have changed with my mother's health which has deteriorated and I appreciate all the help and support given by all members of staff

from the kitchen to the general manager. I am confident that when I am not at the home, which I visit frequently, my mum is in good hands and treated like family.

Reply from Sia Lebbie, Marketing Executive at Park View Care Centre

Dear Denise, thank you so much for sharing your experience. We are truly touched by your kind words. It has been our privilege to care for your mother over these past four years and we are glad to hear that our team has provided the care and support both your mother and your family have needed. We understand how difficult it can be when a loved one's health changes and we are here to support you every step of the way.

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Review from Annie V (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident at Park View since January 2024. The home is always clean and tidy with a very welcoming feel. I have nothing but praise for all the staff. Everyone is so helpful and friendly, but most importantly, the care Mum has received is outstanding. There are lots of activities to keep

residents occupied. Events like Valentine's, Afternoon Tea and Mother's Day lunch allow families to still celebrate together. I am so pleased I chose Park View, as it is lovely to have peace of mind and to see Mum happy and well cared for. I would highly recommend Park View Care Centre.

Reply from Sia Lebbie, Reviews Team at Park View Care Centre

Thank you for your lovely review of our home. We're so happy to hear about your experience with the care and team and heartened to hear that your mum is happy. The residents and their loved ones are at the heart of the home, so it's wonderful to hear you enjoy our regular events and activities.

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Review from K E (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience

Staff are friendly and helpful, the home has regular entertainment, food is varied and of a good quality. I feel the home is really trying to improve things for the residents and their families... but let’s be clear, this is a care home not a holiday camp and as far as my father's care is concerned

he is very well cared for, all his medical needs are met and we feel he is in a very safe environment.

Reply from Sia Lebbie, Reviews Team at Park View Care Centre

Dear K, Thank you for sharing your positive experience with us. We appreciate your kind words about our team and the services we offer here at Orchard House Care Home. It's reassuring to hear that you recognise the efforts the home is making to enhance the well-being of residents and their families. We are committed to providing the best possible care for residents, and your feedback is invaluable to us. Thank you for entrusting us with your father's care.

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Review from S R (Granddaughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience

The company is very helpful and kind and always welcome everyone, we know where we stand with our relative and always have the meeting and have a chat with the staff. Whenever we come to visit Grandad appears happy listening to his jazz music. The staff are approachable and welcoming, Grandad enjoys

coming to the activities both in-house and family events. We all enjoyed the fish and chip supper and the coffee mornings.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for taking the time to leave a review about the home. It is wonderful to hear how much your grandad is enjoying the events and activities within the home, also that you as a family are too. Your feedback is immensely valued and much appreciated by the whole team.

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Review from C B (Partner of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience

My biggest regret was having my partner go here. I can't tell you how many safeguarding was raised. I lost count where I raised so many. It was a nightmare from start to finish. No one knew what the other one was doing. One incident of many I came to visit and my partners eye was swollen and closed.

I went to find a nurse which said the doctor was still in the building and she would send him to have a look. When he came I said my partner has a eye infection he looked at my partner and said which eye. I just couldn't believe it my partners eye was very swollen you couldn't miss but see it. That was just one of many incidents, a lot which they couldn't explain especially when it came to bruising. If you're thinking of sending a loved one here please do your homework. I do know if I could have my choice again this place wouldn't be on my radar.

Reply from Melanie Powell, General Manager at Park View Care Centre

We are really sorry that you felt let down by the care and support your loved one received whilst living at Park View. We remain committed to delivering the highest standards of care to all our residents and would welcome the opportunity to discuss this with you further so we can learn and improve.

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Review from Lisa B (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience

My mum has been at Park View since October 2022. The care and attention she receives is outstanding and they look after her needs well. Unfortunately she is palliative; the receptionist and clinical lead nurse have kept me updated and informed throughout her time there, whether this is for admin or

for updates to her care plan. The carers and the cleaners are extremely hard working and nothing is too much bother for them. I couldn't ask for a better place for my mum to spend her final days.

Reply from Abigail Draper, Marketing Manager at Park View Care Centre

Thank you for taking the time to leave a review. We value all feedback and it is lovely to hear about the experience you've had here at Park View Care Centre.

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Review from Sarah W (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience

Highly recommend anyone with loved ones to educate yourself before using any care home. Specifically the expected inspection report. In the meantime, the first tier care standards tribunal document can be located on a government website.
I would not recommend or trust with my loved ones. And at the

present time they have been legally prevented from any admissions without exceptional permission by the government agency CQC.
This review is made solely with the intent that those privately funded, are aware of the above. So they can be informed and show vigilance if required for their very vulnerable loved ones. These are all facts. I am sorry if it causes concern, but I’d rather service users / their loved ones know - I wish I had.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for your feedback. We appreciate all feedback provided and value the opportunity to respond.

As illustrated from reviews on multiple media platforms, our team at Parkview remain dedicated to providing person-centred care, tailored to each individual. We are sorry to hear that this was not your experience on this occasion.

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Review from Kirsty B (Granddaughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

My nan has been a resident at Park View for over a year now. She has dementia and is on the dementia unit. I cannot thank the staff at Parkview enough for the fantastic care they give my nan. She was not coping at home, even with a full care package and family support. Since being at Park View, my nan

is so much happier. She has become much less agitated, and it feels like we have a little bit of Nan back. All the staff are amazing, they go above and beyond, not only for my nan but for us the family as well. Park View organise lots of activities and entertainment for the residents and my nan loves joining in. She also really enjoys the little trips out, especially when it involves going out for a cup of tea. The meals provided are of high quality and full of fresh vegetables, my nan loves them. My nan is very happy there and as a family we know she is getting the best of care.
Thank you to all the staff at Park View for becoming part of our family. You are all amazing.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you so much for your 5-star review of Park View Care Centre. It is so heart-warming to hear your feedback and we have ensured it has been passed on to the team at the home. We are dedicated to supporting those living with dementia and ensuing person-centred care and the support needed to lead a fulfilling and engaging lifestyle.

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Review from L R (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience

Mum is happy and comfortable here. Ward staff are friendly, smiley and gentle. The reception are staff friendly, smiley and sociable. New manager so can’t comment about her but let’s hope she can meet targets and go above and beyond.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

Thank you for taking the time to leave a review about our home, we are glad your mum is happy and comfortable at Park View Care Centre.

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Review from Sheena H (Wife of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience

He is well and truly settled, also eating well. The staff are always helpful, nothing is too much trouble.
The food has improved since the addition of a new chef.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

The team at Park View would like to thank you for taking the time to leave such a lovely review for the home. We're also really happy to hear your feedback about the new chef.

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Review from L P (Husband of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience

I think my excellent rating ticks says it all!
I don't worry about my husband in this care home. That takes a great burden off my shoulders. He's happy and they do everything they can to keep him safe. Everyone is friendly and helpful. At times when I'm upset, they comfort me.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

We'd like to thank you for taking the time to leave a review for our home. It is so lovely to hear how much you the home has meant to you, we are so glad you're husband is happy at Park View Care Centre.

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Review from M J (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience

We are very grateful with how you take good care of our mum.
Food is good.
Staff are friendly and very helpful.
Mum is happy, which makes us happy.
This new room is beautiful with the garden view.
We can now be daughters rather than carers.
Many thanks for all that you are doing.

Reply from Abigail Draper, Customer Relations Team at Park View Care Centre

We'd like to thank you for leaving such a lovely review about our home. It especially means a lot knowing that your mum is happy and how if has been a positive experience for you as a family as well.

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Review from Malcolm S (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

My mother stayed for respite care from 07/07/2022 to 23/09/2022. During her stay, my family have been extremely happy with the care and compassion shown by all the staff. Every member of staff was always helpful and cheerful.

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Review from Julie P (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience

I would like to thank the care and support of the team that looked after my dad in those final weeks/days.
It meant a lot to me and my brother.
I visited straight after work every day.
Dad was comfortable most of the time.
He was subbed and kept climbing out of bed because of confusion and the

dignity of not wanting to relax and have accidents.
You did treat this with the highest possible respect and dignity.
Dad loved the view he had of the gardener mowing the grass and the wildlife, giving the birds and squirrels a biscuit.
Thank you.

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Review from M S (Husband of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

I was not sure that we were making the right decision at the beginning. But very soon realised that my wife was getting the best of care. She was comfortable and safe, cared for by a happy and caring group of professional staff. I myself was also treated kindly and professionally. Every one of your

staff are a credit to your professionalism. I thank you all.

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Review from A G (Daughter of Resident) published on 26 March 2022
Submitted via Postal Card • Report

Overall Experience

At the height of the Covid pandemic, recently widowed, my mother was admitted (without our immediate knowledge) to Park View. Initially, no visit was permitted, then later, only with full PPE. This was understandably a bewildering and distressing time for her. In the subsequent seven months until her

death, her emotional and physical state turned around completely and she died very content and well cared for by members of the Park View community. The dedicated and delightful staff at Park View take every step possible to entertain and socialise the residents and we cannot thank them enough for what they did.

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Review from Jon B (Son of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience

Mum was in the care of Park View for about a year following hospitalisation after a series of falls caused by an underlying condition.
The staff team were always caring and professional and understood mum's specific needs. She had access to the district nurse and a visiting GP as part of her continuing

care in addition to access to appointments with a chiropodist and hairdresser when she wanted to look and feel her best for herself or visitors.
Mum has recently moved to an alternative placement to be closer to friends and family, but I would like to thank all of the staff at Park View for their commitment to making mum's stay with them comfortable and caring.

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