Everyone is so helpful and friendly, but most importantly, the care Mum has received is outstanding.
Annie V (Daughter of Resident)
Grandad enjoys coming to the activities both in-house and family events.
S R (Granddaughter of Resident)
Their attention to detail was second to none and nothing was too much trouble.
M U (Wife of Resident)
*All fee’s are based on a pre-admission assessment conducted by the team at Park View Care Centre.
Park View welcome visitors to Park View Care Centre. Please contact the home directly for the latest visiting arrangement.
Car parking is available
Park View Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 34 reviews in the last 2 years. Over all time Park View Care Centre has 96 reviews.
Review from Clare C (Daughter of Resident) published on 24 June 2024
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Reply from Sia Lebbie, Reviews Team at Park View Care Centre
Dear Clare, thank you for your kind review and for choosing Park View once again. It's wonderful that your dad feels well cared for and can have constant interaction with other residents. Ensuring a supportive and engaging environment for residents is our top priority and we are truly glad we can achieve this with your dad. Thank you for your trust and continued support.
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Review from D S (Husband of Resident) published on 20 May 2024
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Reply from Sia Lebbie, Marketing Executive at Park View Care Centre
Thank you so much for leaving us a review. We are truly honoured to care for your wife at Park View Ashford. It's wonderful to hear that our manager made you feel welcomed and reassured from the very beginning. We take great pride in our team and it's heartening to know that their kindness and willingness to help have made a positive impression on you. Your words mean a lot to us and reinforce our commitment to providing compassionate care for all residents.
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Review from Denise L (Daughter of Resident) published on 13 May 2024
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Reply from Sia Lebbie, Marketing Executive at Park View Care Centre
Dear Denise, thank you so much for sharing your experience. We are truly touched by your kind words. It has been our privilege to care for your mother over these past four years and we are glad to hear that our team has provided the care and support both your mother and your family have needed. We understand how difficult it can be when a loved one's health changes and we are here to support you every step of the way.
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Review from Annie V (Daughter of Resident) published on 12 March 2024
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Reply from Sia Lebbie, Reviews Team at Park View Care Centre
Thank you for your lovely review of our home. We're so happy to hear about your experience with the care and team and heartened to hear that your mum is happy. The residents and their loved ones are at the heart of the home, so it's wonderful to hear you enjoy our regular events and activities.
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Review from K E (Son of Resident) published on 5 March 2024
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Reply from Sia Lebbie, Reviews Team at Park View Care Centre
Dear K, Thank you for sharing your positive experience with us. We appreciate your kind words about our team and the services we offer here at Orchard House Care Home. It's reassuring to hear that you recognise the efforts the home is making to enhance the well-being of residents and their families. We are committed to providing the best possible care for residents, and your feedback is invaluable to us. Thank you for entrusting us with your father's care.
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Review from S R (Granddaughter of Resident) published on 1 March 2024
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Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you for taking the time to leave a review about the home. It is wonderful to hear how much your grandad is enjoying the events and activities within the home, also that you as a family are too. Your feedback is immensely valued and much appreciated by the whole team.
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Review from C B (Partner of Resident) published on 22 February 2024
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Reply from Melanie Powell, General Manager at Park View Care Centre
We are really sorry that you felt let down by the care and support your loved one received whilst living at Park View. We remain committed to delivering the highest standards of care to all our residents and would welcome the opportunity to discuss this with you further so we can learn and improve.
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Review from Lisa B (Daughter of Resident) published on 6 December 2023
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Reply from Abigail Draper, Marketing Manager at Park View Care Centre
Thank you for taking the time to leave a review. We value all feedback and it is lovely to hear about the experience you've had here at Park View Care Centre.
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Review from Sarah W (Daughter of Resident) published on 10 November 2023
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Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you for your feedback. We appreciate all feedback provided and value the opportunity to respond.
As illustrated from reviews on multiple media platforms, our team at Parkview remain dedicated to providing person-centred care, tailored to each individual. We are sorry to hear that this was not your experience on this occasion.
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Review from Kirsty B (Granddaughter of Resident) published on 4 October 2023
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Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you so much for your 5-star review of Park View Care Centre. It is so heart-warming to hear your feedback and we have ensured it has been passed on to the team at the home. We are dedicated to supporting those living with dementia and ensuing person-centred care and the support needed to lead a fulfilling and engaging lifestyle.
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Review from L R (Daughter of Resident) published on 18 September 2023
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Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
Thank you for taking the time to leave a review about our home, we are glad your mum is happy and comfortable at Park View Care Centre.
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Review from Sheena H (Wife of Resident) published on 11 September 2023
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Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
The team at Park View would like to thank you for taking the time to leave such a lovely review for the home. We're also really happy to hear your feedback about the new chef.
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Review from L P (Husband of Resident) published on 11 September 2023
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Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
We'd like to thank you for taking the time to leave a review for our home. It is so lovely to hear how much you the home has meant to you, we are so glad you're husband is happy at Park View Care Centre.
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Review from M J (Daughter of Resident) published on 5 September 2023
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Reply from Abigail Draper, Customer Relations Team at Park View Care Centre
We'd like to thank you for leaving such a lovely review about our home. It especially means a lot knowing that your mum is happy and how if has been a positive experience for you as a family as well.
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Review from Malcolm S (Son of Resident) published on 13 October 2022
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Review from Julie P (Daughter of Resident) published on 25 August 2022
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Review from M S (Husband of Resident) published on 29 March 2022
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Review from A G (Daughter of Resident) published on 26 March 2022
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Review from Jon B (Son of Resident) published on 4 January 2022
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Review from B P (Son of Resident) published on 6 August 2021
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Reply from Robi Chowdhury, Senior Marketing Officer at Park View Care Centre
Thank you so very much for your review. It was our pleasure to look after Mum
With best wishes.
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The Review Score of 9.6 (9.554) out of 10 for Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.554 for Park View Care Centre is calculated as follows: ( (299 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 397 Ratings = 4.554
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Park View Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Dec 2023
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Job Title: General Manager
With over 30 years of experience in healthcare, Darren brings a wealth of knowledge and compassion to Park View Care Centre.
A Registered Nurse by background, Darren has worked across a variety of specialities, both in the NHS and in private healthcare. His transition to private healthcare included leadership roles such as Care Services Manager and Registered Care Home Manager, where his passion for high-quality care continued to thrive.
Darren's dedication to care excellence has been recognised on the national stage, having twice won at the National Finals of the Great British Care Awards in the Frontline Leader and Care Home Manager categories.
At Park View, Darren is driven by a commitment to leading his team in a way that fosters growth and delivers the highest possible standards for residents. He believes that great care comes from great teamwork and that leadership and governance are key to helping his team become the best versions of themselves. Darren’s goal is to ensure that Park View Care Centre continues to be a place where both staff and residents thrive, with everyone working together to deliver the exceptional care that residents and their families expect.
"Every day, I’m inspired by the kindness and dedication I see in my team. Their desire to improve and create a better environment for our residents is what makes Park View such a special place to work. I’m proud to be part of a team that truly believes in making a difference, one day at a time."
Job Title: Deputy Manager
Joined: 2016
With over 22 years of experience working in social care, Karen became a valued member of the Park View family when she join in 2016.
Over the years her role has changed and every role has had different things which Karen enjoys. 'A part of my role which I like is setting families minds at rest and that they have done what is best for a relative. The guilt people feel at placing loved ones in care can be huge! When they see their relative settled and happy it brings them a great deal of peace and it makes me feel proud that our team has helped them.'
Karen is also proud to be part of team who respect and care for each other.
When she is not at work Karen enjoys reading, she also loves ABBA and dancing. Most importantly, Karen loves spending time with her grand children who keep her very busy!