Park View Care Centre

Field View, Park Farm, Ashford TN23 3NZ
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9.6 97 Reviews
  • Park View Care Centre, Ashford
Welcome to Park View Care Centre in Ashford, where compassionate Nursing and Dementia care are delivered with a person-centred approach. The dedicated team of nurses, carers, and support staff are committed to providing individualised care that respects each resident’s unique needs, ensuring they feel valued, supported, and empowered to enjoy a fulfilling life.

A key aspect of their care philosophy is the specialist Dementia Team, who are highly trained in dementia care. The dementia environments are designed using the Montessori approach, which supports engagement and promotes the physical and emotional well-being of residents while fostering a sense of independence.

The Culinary Team, led by an experienced Chef, prepare nutritious and flavourful meals every day. These seasonal menus are thoughtfully designed to promote the health and well-being of residents, making mealtimes a delightful and social experience.

The team take pride in the home's vibrant activities programme, which offers a variety of options tailored to individual abilities and interests. Whether it’s enjoying the beautiful surroundings of Park View's landscaped gardens, participating in creative workshops, or exploring local attractions on a guided outing, there’s something for everyone.

The home is designed with comfort and convenience in mind, boasting recently refurbished facilities including a bistro, lounges, a hair salon, and landscaped gardens. Each en-suite bedroom is spacious, elegantly furnished, and designed to offer maximum comfort and privacy.

At Park View Care Centre, every detail is crafted to create a warm and welcoming environment where residents can truly thrive. Whether seeking nursing care or specialist dementia support, the team are here to provide compassionate, person-centred care in a place that feels like home.

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Care Provided by Park View Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Darren Humby (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Park View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,575

  • *All fee’s are based on a pre-admission assessment conducted by the team at Park View Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)
  • (these prices are only a guideline, please contact Park View Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Park View welcome visitors to Park View Care Centre. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Park View Care Centre Reviews (97)

Total of 97, showing 41-60
9.6

Park View Care Centre has a Review Score of 9.6 (9.553) out of 10, based on 35 reviews in the last 2 years. Over all time Park View Care Centre has 97 reviews.

Overall Experience

  • 68
  • 24
  • 3
  • 0
  • 2

Date Published

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Review from B P (Son of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect given to my mother during her 6-week stay was excellent. Staff were aware and very considerate towards mums care and needs. Excellent Covid precautions at every visit. Very grateful for the rehab mum had which has allowed her to return home.

Reply from Robi Chowdhury, Senior Marketing Officer at Park View Care Centre

Thank you so very much for your review. It was our pleasure to look after Mum
With best wishes.


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Review from Tina M (Next of Kin) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had the best care at the end he was really looked after nothing was too much trouble with the staff.

Reply from Robi Chowdhury, Senior Marketing Officer at Park View Care Centre

Thank you, Tina, for your kind words, and your review has been passed onto the team who looked after your Uncle.
With best wishes.


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Review from Maria H (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely kind, helpful and friendly.

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Review from Robert M (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always so friendly and helpful. Even through covid, they have been helpful, caring and understanding. They have taken care of my mum and assisted in me being able to visit and kept informed on how she is doing.

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Review from Michael D (Son of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my father was admitted, he received excellent care. He was treated with dignity and compassion. We felt the staff really wanted to look after him and us as a family. We would recommend this home to anyone in a similar position to our family.

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Review from Gillian B (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mum only had a very short time at Park View. I can only say thank you so much to all the amazing staff for making the final days of her life as comfortable as possible, your kindness to us at such a sad time was so appreciated. Had she had longer with you I'm sure she would have been
very happy.

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Review from Frances L (Granddaughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma had a very short time at Park View but the time she had was comfortable and caring. The staff were incredible, especially as they are having to cope with Covid restrictions, they were very supportive through my grandma’s end of life. A very sad time but made very comforting and dignified
by the staff there. I would not hesitate to recommend this home. Thank you.

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Review from Julie W (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Park View for almost two years and in that time, has been treated with the utmost respect, dignity and above all care. Especially in these recent uncertain times, she is very happy there and is always praising the quality of the food! Nothing is too much trouble for all
the lovely staff. I would highly recommend Park View Care Centre.

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Review from Jennifer P (Wife of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found it extremely difficult since March 17th when care home doors were closed to all visitors and of course this had to happen. Since then I have only been allowed to visit my husband on two occasions. My usual visit was every day, five hours at a time. But I know that he is being looked after
well and the staff are very kind. My husband has dementia, he cannot make conversation and he is deaf and it's been extremely difficult having to wear the mask. It would be better if I could just wear a shield.

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Review from Julie E (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home since July 2020. My family and I are very happy with the level of care she receives. She is content and doesn't appear to be agitated any more. It has given us peace of mind, which we are grateful for.

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Review from C E (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for 7 months now and she feels at home. She is always clean and tidy. Whenever I ask her if she likes it here she smiles and nods her head (my mum has dementia). I'm very happy with the home, the staff re very caring and helpful.

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Review from Paula A (Wife of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a visit to my husband, I was met by a happy, friendly nurse, given PPE and taken to the garden to see him. At the end of my visit, the same nurse was able to inform me how my husband was doing as he has dementia and other problems.
We chatted and it made my visit calm.

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Review from Sue L (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum passed away recently after spending eight very happy years at Park View care centre. First in Cedar, then Oak and finally in Beech unit. The rooms are nicely decorated, complete with en-suite facilities. There are lounges, complete with armchairs and TV and dining rooms with table and chairs
in a restaurant-style, in each of the four units. Both areas are used for entertainment, using outside artists. The activities team keep residents entertained every day of the week. We have been extremely happy with Mum's care from every point of view. The welcome we received each time we visited was always very friendly indeed. The care staff were very kind and courteous to our mum and from the cleaning staff, handyman, cooks and administration, we could not fault their dedication. We highly recommend Park View Care Centre to anyone who finds themselves looking for a care home.

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Review from Jane T (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Park View since September 2019 following a brain bleed and three strokes. Mum was in hospital for four months and had a lot of complex needs when she went into the home. Mum sadly passed away on the 7th July 2020. The care that she received as a resident has been outstanding.
The staff showed Mum so much compassion and kindness, which as a family we will never forget. The staff truly are a wonderful team of dedicated professionals who work tirelessly to maintain an exceptional standard of care. Our heartfelt gratitude and thanks go out to them all.

Reply from Joanne Eaton, General Manager at Park View Care Centre

Thank you so much for your kind words and lovely review, and thank you for taking time to write this at this most difficult time, your mum was a special person and will be truly missed.


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Review from John S (Son of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came into Park View Care Centre on 4th February 2020. Sadly his ability to walk was eluding him. He had to spend much time in bed and chair. The staff were very kind and helpful. A final meal together with his family was laid on two days before he died. The smile on his face on that day I will take
to my grave. Thank you!

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Review from Hilary R (Wife of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the nursing staff and the carers at Park View (Beech Ward) for the care and attention they all gave my husband.

Reply from Jasmeet Rai, Associate Director at Park View Care Centre

Thank you very much for taking the time to leave a review, our staff work very hard and they'll be delighted to hear your thanks.


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Review from A H (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Park View since September 2019 after 6 months in the stroke unit in hospital after a brain bleed and three serious strokes. She has very complex needs and Park View staff have provided her with the very best care. We are very happy with the kindness, compassion and professional
nursing care that my mum has received. Nothing is too much trouble for staff at Park View.

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Review from Nigel M (Son of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Park View Care Centre is expertly managed and run by the kindest and most compassionate staff. My mother-in-law's welfare and day-to-day care are second to none, nothing is too much trouble for the nurses and carers. We are kept fully informed at all times of all developments, including phone calls
to home now and again. The care home is spotlessly clean and tidy at all times as is the room where my mother-in-law stays. A perfectly run care home.

Reply from Jasmeet Rai, Associate Director at Park View Care Centre

Thank you for taking the time to provide this review. I know that potential families and residents find these reviews useful when selecting a home.


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Review from J S (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Park view Care Centre from April to July. They treated my mother with compassion and respect.
All the staff were friendly and always had a smile on their faces. Thank you to everyone at Park View.

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Review from Philip A (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Park View Care Centre for about 6 weeks following a hip operation. In that time I experienced his needs being met to a high standard. The care was consistently good with a kind, compassionate and helpful approach from the carers, who were always willing to do what was required
and a bit extra. The nurses always found time to talk and seemed to understand my father's needs and personality. The cleaning staff were also friendly and attentive demonstrating that it was "more than just a job" to them. I found the administrative staff welcoming polite and professional. It makes such a difference to visitors when they are greeted with warmth and a smile. Thank you to the kitchen staff as well.

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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.553 for Park View Care Centre is calculated as follows: ( (304 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 407 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park View Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Darren

Darren Humby

Job Title: General Manager

With over 30 years of experience in healthcare, Darren brings a wealth of knowledge and compassion to Park View Care Centre.


A Registered Nurse by background, Darren has worked across a variety of specialities, both in the NHS and in private healthcare. His transition to private healthcare included leadership roles such as Care Services Manager and Registered Care Home Manager, where his passion for high-quality care continued to thrive.


Darren's dedication to care excellence has been recognised on the national stage, having twice won at the National Finals of the Great British Care Awards in the Frontline Leader and Care Home Manager categories.


At Park View, Darren is driven by a commitment to leading his team in a way that fosters growth and delivers the highest possible standards for residents. He believes that great care comes from great teamwork and that leadership and governance are key to helping his team become the best versions of themselves. Darren’s goal is to ensure that Park View Care Centre continues to be a place where both staff and residents thrive, with everyone working together to deliver the exceptional care that residents and their families expect.


"Every day, I’m inspired by the kindness and dedication I see in my team. Their desire to improve and create a better environment for our residents is what makes Park View such a special place to work. I’m proud to be part of a team that truly believes in making a difference, one day at a time."


Karen

Karen McCall

Job Title: Deputy Manager

Joined: 2016

With over 22 years of experience working in social care, Karen became a valued member of the Park View family when she join in 2016.


Over the years her role has changed and every role has had different things which Karen enjoys. 'A part of my role which I like is setting families minds at rest and that they have done what is best for a relative. The guilt people feel at placing loved ones in care can be huge! When they see their relative settled and happy it brings them a great deal of peace and it makes me feel proud that our team has helped them.'


Karen is also proud to be part of team who respect and care for each other.


When she is not at work Karen enjoys reading, she also loves ABBA and dancing. Most importantly, Karen loves spending time with her grand children who keep her very busy!