Park View Care Centre

Field View, Park Farm, Ashford TN23 3NZ
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9.6 96 Reviews
  • Park View Care Centre, Ashford
Welcome to Park View Care Centre in Ashford, where compassionate Nursing and Dementia care are delivered with a person-centred approach. The dedicated team of nurses, carers, and support staff are committed to providing individualised care that respects each resident’s unique needs, ensuring they feel valued, supported, and empowered to enjoy a fulfilling life.

A key aspect of their care philosophy is the specialist Dementia Team, who are highly trained in dementia care. The dementia environments are designed using the Montessori approach, which supports engagement and promotes the physical and emotional well-being of residents while fostering a sense of independence.

The Culinary Team, led by an experienced Chef, prepare nutritious and flavourful meals every day. These seasonal menus are thoughtfully designed to promote the health and well-being of residents, making mealtimes a delightful and social experience.

The team take pride in the home's vibrant activities programme, which offers a variety of options tailored to individual abilities and interests. Whether it’s enjoying the beautiful surroundings of Park View's landscaped gardens, participating in creative workshops, or exploring local attractions on a guided outing, there’s something for everyone.

The home is designed with comfort and convenience in mind, boasting recently refurbished facilities including a bistro, lounges, a hair salon, and landscaped gardens. Each en-suite bedroom is spacious, elegantly furnished, and designed to offer maximum comfort and privacy.

At Park View Care Centre, every detail is crafted to create a warm and welcoming environment where residents can truly thrive. Whether seeking nursing care or specialist dementia support, the team are here to provide compassionate, person-centred care in a place that feels like home.

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Care Provided by Park View Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Darren Humby (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Park View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,350

  • *All fee’s are based on a pre-admission assessment conducted by the team at Park View Care Centre.
  • (these prices are only a guideline, please contact Park View Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Park View welcome visitors to Park View Care Centre. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Park View Care Centre Reviews (96)

Total of 96, showing 61-80
9.6

Park View Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 34 reviews in the last 2 years. Over all time Park View Care Centre has 96 reviews.

Overall Experience

  • 68
  • 23
  • 3
  • 0
  • 2

Date Published

96
13
23
34
62

Review from L H (Respite Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review, overall, is a good one. I have been accepted for care with dedication and real interest in my progress as regards my new hip.


As to activities and food - most of the time I have been struggling with a chest infection and could not take part or eat, however, I enjoyed doing a complicated

jigsaw!


I have been thoroughly medicated and had a doctor to give an opinion. When I leave I shall have only good memories and will recommend Park View Care Centre.


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Review from M U (Wife of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Park View Care Centre for end of life care. He had terminal cancer. The care he received was absolutely outstanding. The sensitivity and compassion of all the staff was very comforting for me. Their attention to detail was second to none and nothing was too much trouble. He was too
ill to be cared for at home but Park View was the next best place for him. Thanks to the manager and all the staff for their care.

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Review from Nicola S (Niece of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come into the care home I've been met by very pleasant, smiling staff that have always been willing to help me with enquiries. Nothing is too much for them. Going upstairs to the ward, the staff are always happy, chatty and very helpful if needed. They go over and beyond to help families
and residents. I've been to activities and they are just brilliant for the residents and families. Well done Park View Care Centre.

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Review from Margaret E (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Park View Care Centre was the perfect place for my mother to spend her last weeks.
The staff were amazing, they really care about the residents and were always cheerful. The rooms are very comfortable and the food was excellent.

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Review from Stephen C (Son of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault this care home, all staff so friendly and looked after my mother and visiting relatives and friends as if they were part of the family.

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Review from Valerie S (Partner of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was instantly taken with the home, surroundings and staff. The nursing staff were there to take care of my partner and the office staff to look after me and my family at a difficult time.
He was treated with utmost dignity and any health concerns were addressed immediately.
I was kept informed
with any changes.
The food was good and he was given meals he enjoyed.
I would thoroughly recommend the home.

Reply from Jasmeet Rai, Associate Director at Park View Care Centre

Thank you for your lovely review.


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Review from M W (Husband of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were all very caring, well done.

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Review from Carol G (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff arPark View give 100% care and kindness to the residents and support to us the family. We couldn't asl for more.

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Review from Annie W (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of all the staff who cared for Mum in the last four months of her long life. They were exceptionally kind and attentive, not only to her but also to us, which meant a lot.

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Review from Susan T (Daughter of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Park View for end of life care and although sadly she was only there for four days, she loved her room and being able to relax in the pretty garden. The care she received from the staff was exemplary and we cannot have asked for a more comfortable and peaceful place for her.
Everything was dealt with in a dignified and efficient manner. The staff also cared for us, her family, with the greatest respect and compassion in our time of great distress. It has helped us immensely to cope with our loss knowing that our mother was so wonderfully cared for.

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Review from M B (Friend of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into this nursing home, I knew it would be one of the best because of the kindness, consideration and care I was shown and that was just as a visitor. A friendly and responsive home. Extremely high levels of outstanding professional trained nursing care for my friend along with
compassion, gentleness and care from ALL the staff. Exceptionally welcoming environment. Highest levels of cleanliness. An extremely calm and gentle atmosphere. Exceeded expectations for care, professionalism, food and cleanliness. Lovely gardens. Thank you.


I wish the call buzzer was a less shrill tone. Can this be looked at please? It bothered my friend.


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Review from C E (Sister of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean, welcoming, friendly care home, home from home.
Top marks.
Already looking myself.

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Review from Ian M (Grandson of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I believe that the standard and provider do as good a job as they can given the very demanding and (at times) environment and also under a seemingly tight budget. Overall my nan is happy and content. Like anything there is always room for improvement however, I do feel that dialogue between family members,
residents and care staff will help make those improvements.

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Review from C M (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care centre very clean and tidy.
All the staff were pleasant, helpful, cheerful and carried out their tasks with dignity.

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Review from Geoff H (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome and given a choice of rooms. The staff were all very caring and ensured mum was comfortable. She was treated with dignity and respect. All the staff were compassionate in our hours of need and could not have been more professional and caring.

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Review from Alison B (Daughter of Resident) published on 30 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's Altzheimers was getting more severe and we'd reached crisis point. We were given a number for Park View (30 miles away) and contacted them. Unfazed by mum's issues, they swiftly assessed her and immediately offered her a place. We visited and liked the purpose-built layout, the instant smiles
from every member of staff and their professionalism. Mum remained there for around four months until we moved her closer to 'home'. Her care was exemplary; we certainly didn't move her because we were unhappy. Park View provides a very safe and warm environment. They quickly assessed how to approach her care needs (she can be difficult - no problem). She was very well fed and swiftly returned to a healthy weight, having previously been severely underweight. The changeover was handled wonderfully, even providing a carer to accompany us all to her new home. Thank you, Park View for everything - and for allowing her to pilfer a tumbler as a souvenir!

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Review from Tony C (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is enjoying a period of respite care ar Park View and is very happy with her new surroundings. She has been helped to settle in smoothly and has a lovely room. I am particularly impressed with the activities and fun things she gets involved in. She loves the live music and dancing opportunities.
I joined in with Pancake making with her which was great fun.

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Review from Mark M (Power of Attorney of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To start on arrival the house smelt normal which was a huge relief. The staff have been friendly and open from the start. The serving staff have generally been bubbly and friendly. I would like to see a regular programme of visits from a doctor to constantly review the pain levels and appropriate doses
of medicine. The room is perfectly acceptable and as his taste buds have loosely gone, the food is good.

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Review from Ray F (Nephew of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was in the home for several years and owing to her condition was not always the easiest person to care for but the staff were always kind and compassionate and always treated her with respect and dignity.

Reply from Carina Pallant, Regional Operations Manager at Park View Care Centre

Thank you for taking the time to complete your review of Park View Care Centre and your positive comments relating to the staff and care provided to your Aunt.


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Review from Noelle H (Niece of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park View was able to take my aunt in at short notice, her dementia having advanced, swiftly preventing her from living at home.
The staff were caring and sensitive, both to myself and my aunt's step-daughter and to my aunt herself.
Everything was explained clearly and her admission went smoothly.
When a further stroke meant that she had to go into the nursing level this was handled well.
The contract and payment side was also handled well, not rushed as I have heard happens in some places.

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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Park View Care Centre is calculated as follows: ( (299 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 397 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park View Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Darren

Darren Humby

Job Title: General Manager

With over 30 years of experience in healthcare, Darren brings a wealth of knowledge and compassion to Park View Care Centre.


A Registered Nurse by background, Darren has worked across a variety of specialities, both in the NHS and in private healthcare. His transition to private healthcare included leadership roles such as Care Services Manager and Registered Care Home Manager, where his passion for high-quality care continued to thrive.


Darren's dedication to care excellence has been recognised on the national stage, having twice won at the National Finals of the Great British Care Awards in the Frontline Leader and Care Home Manager categories.


At Park View, Darren is driven by a commitment to leading his team in a way that fosters growth and delivers the highest possible standards for residents. He believes that great care comes from great teamwork and that leadership and governance are key to helping his team become the best versions of themselves. Darren’s goal is to ensure that Park View Care Centre continues to be a place where both staff and residents thrive, with everyone working together to deliver the exceptional care that residents and their families expect.


"Every day, I’m inspired by the kindness and dedication I see in my team. Their desire to improve and create a better environment for our residents is what makes Park View such a special place to work. I’m proud to be part of a team that truly believes in making a difference, one day at a time."


Karen

Karen McCall

Job Title: Deputy Manager

Joined: 2016

With over 22 years of experience working in social care, Karen became a valued member of the Park View family when she join in 2016.


Over the years her role has changed and every role has had different things which Karen enjoys. 'A part of my role which I like is setting families minds at rest and that they have done what is best for a relative. The guilt people feel at placing loved ones in care can be huge! When they see their relative settled and happy it brings them a great deal of peace and it makes me feel proud that our team has helped them.'


Karen is also proud to be part of team who respect and care for each other.


When she is not at work Karen enjoys reading, she also loves ABBA and dancing. Most importantly, Karen loves spending time with her grand children who keep her very busy!