Park View Care Centre

Field View, Park Farm, Ashford TN23 3NZ
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9.6 97 Reviews
  • Park View Care Centre, Ashford
Welcome to Park View Care Centre in Ashford, where compassionate Nursing and Dementia care are delivered with a person-centred approach. The dedicated team of nurses, carers, and support staff are committed to providing individualised care that respects each resident’s unique needs, ensuring they feel valued, supported, and empowered to enjoy a fulfilling life.

A key aspect of their care philosophy is the specialist Dementia Team, who are highly trained in dementia care. The dementia environments are designed using the Montessori approach, which supports engagement and promotes the physical and emotional well-being of residents while fostering a sense of independence.

The Culinary Team, led by an experienced Chef, prepare nutritious and flavourful meals every day. These seasonal menus are thoughtfully designed to promote the health and well-being of residents, making mealtimes a delightful and social experience.

The team take pride in the home's vibrant activities programme, which offers a variety of options tailored to individual abilities and interests. Whether it’s enjoying the beautiful surroundings of Park View's landscaped gardens, participating in creative workshops, or exploring local attractions on a guided outing, there’s something for everyone.

The home is designed with comfort and convenience in mind, boasting recently refurbished facilities including a bistro, lounges, a hair salon, and landscaped gardens. Each en-suite bedroom is spacious, elegantly furnished, and designed to offer maximum comfort and privacy.

At Park View Care Centre, every detail is crafted to create a warm and welcoming environment where residents can truly thrive. Whether seeking nursing care or specialist dementia support, the team are here to provide compassionate, person-centred care in a place that feels like home.

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Care Provided by Park View Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Darren Humby (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Park View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,575

  • *All fee’s are based on a pre-admission assessment conducted by the team at Park View Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)
  • (these prices are only a guideline, please contact Park View Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Park View welcome visitors to Park View Care Centre. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Park View Care Centre Reviews (97)

Total of 97, showing 81-97
9.6

Park View Care Centre has a Review Score of 9.6 (9.553) out of 10, based on 35 reviews in the last 2 years. Over all time Park View Care Centre has 97 reviews.

Overall Experience

  • 68
  • 24
  • 3
  • 0
  • 2

Date Published

97
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Review from Noelle H (Niece of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park View was able to take my aunt in at short notice, her dementia having advanced, swiftly preventing her from living at home.
The staff were caring and sensitive, both to myself and my aunt's step-daughter and to my aunt herself.
Everything was explained clearly and her admission went smoothly.
When a further stroke meant that she had to go into the nursing level this was handled well.
The contract and payment side was also handled well, not rushed as I have heard happens in some places.

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Review from Teresa M (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem friendly and caring. Particularly pleased with entertainment; whenever I phone or visit mum I interrupt her in the middle of something eg. concert, scrabble or just being in the garden. Both parents seem happy and well treated.

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Review from Sharyn A (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean maintained. Home very helpful and polite caring staff.

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Review from Gwen V (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in with grade four plus sores. The home has been caring, honest, helpful and very supportive. I could not have asked for anything better. My dad is also in Park View and has been so much better since he came in.

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Review from Charlotte C (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived in Park View Home for 6yrs and was very settled. Unfortunately after a very short illness of seven weeks, Mum passed away on July 3rd. I visited on June 22nd, I had been going daily for weeks. Mum seemed to be so poorly. On the 22nd of June, I was told I could stay. This was a comfort for
Mum, me and my family. I can't thank the staff enough, they were truly amazing. Family were made welcome, carers, nurses, cleaners, laundry, entertainment and management supported me at a difficult time. I would not have coped without the wonderful people at Park View, they showed care and respect to my lovely mum. Often people moan about care homes. I wanted to let people know how amazing, human, caring and supportive the home really is and to give thanks from the bottom of my heart.
I miss my mum so much although have some comfort knowing how well cared for Mum was in such a lovely home. Mum could not swallow due to her Parkinsons and was on a purree diet. The kitchen made a great effort. I am still missing my mum so very much, I am devastated.

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Review from Neill S (Son of Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following recent changes in management, Park View has continued to improve from an already reasonably high standard. In the seven and a half years I have been associated with the nursing home, there has never been cause for serious complaint. Recent positive steps have been towards residents entertainment
and more inclusion of relatives input into care, food and communication. All staff are approachable, willing to listen and react when necessary in a positive way.

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Review from Gill O (Daughter of Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot praise the staff at Park View highly enough. My Dad was there for 18 months, and during the first 8 months our Mum was still alive, and she visited daily, often being asked to stay for refreshments etc. so that they were still treated as a couple. After she passed away, the nurses, cleaning
staff all did their very best to bridge the gap in his loss. All the staff were very patient with him when he couldn't understand where our Mum was and why she wasn't visiting. Their care and devotion during his final days surpassed anything we could have expected and allowed our Dad to spend his last days in what had become his home. We often would hear the nurses speaking to him with affection and always with respect so that he maintained a dignity even in his passing.


The nurses were kindness itself to his family were always on hand to give us sympathy and understanding, they supported us during a very difficult time. God Bless.


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Review from Kevin M (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in nursing since December 2015, I visit weekly. My mother is always in her room and in a wheelchair. She only sees support workers whilst carrying out their care duties. She can have no contact or communication with other residents as they too are kept in their rooms. The home has
had numerous managers within the last three years and constant staffing problems. Hopefully, the newly appointed manager will turn the home around.

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Review from Meira O (Friend of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming atmosphere, friendly, helpful staff.
My friend seems very happy and very well cared for.

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Review from John H (Son-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot say how well my mother-in-law has been cared for at Park View. The friendly and hard-working staff have cared for her extremely well. Their prompt action with my mother-in-law was excellent. The ambulance crew also praised their prompt action.

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Review from S T (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my father is excellent. The staff who care for him are kind, compassionate and treat him with dignity. He receives excellent care and food. He receives medication at precise times, as a result of all these factors he is in good health. Any issues raised regarding my father are dealt
with promptly and satisfactorily.

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Review from P S (Brother of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attend Park View Care Centre normally once a week to visit my elderly brother who suffers from dementia. I have found the service there friendly and helpful to myself and my brother. I have noticed an improvement over the past year in the service to my brother and in respect of my part in it as his
next of kin.

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Review from Gareth E (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is self privately funded.
My mother is in the nursing wing with dementia since December 2016.
I moved her from another nursing home to be closer to me.
Mum settled in very well and is happy.
I visit her every two days at different times of day.
She appears to be well cared for.

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Review from Caroline K (Husband of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home and happy with my wife's care. Clean and staff always ready to answer questions and address any problems. Well done.

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Review from Michael F (Son of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the carers so nice and helpful, there is nothing that they would not do for my dad.

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Review from C H (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care received. I do wish mum could be offered more one to one care to keep her occupied in the day.

Reply from Mike Higginson, COO at Park View Care Centre

Many thanks for your review we always appreciate your feedback.
Best wishes
Mike


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Review from C W (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has advanced dementia and is totally bedridden. She has been a resident of Park View for nearly four years. The care given has been excellent. The staff are compassionate and caring. She is always clean, comfortable and safe.

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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.553 for Park View Care Centre is calculated as follows: ( (304 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 407 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park View Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Darren

Darren Humby

Job Title: General Manager

With over 30 years of experience in healthcare, Darren brings a wealth of knowledge and compassion to Park View Care Centre.


A Registered Nurse by background, Darren has worked across a variety of specialities, both in the NHS and in private healthcare. His transition to private healthcare included leadership roles such as Care Services Manager and Registered Care Home Manager, where his passion for high-quality care continued to thrive.


Darren's dedication to care excellence has been recognised on the national stage, having twice won at the National Finals of the Great British Care Awards in the Frontline Leader and Care Home Manager categories.


At Park View, Darren is driven by a commitment to leading his team in a way that fosters growth and delivers the highest possible standards for residents. He believes that great care comes from great teamwork and that leadership and governance are key to helping his team become the best versions of themselves. Darren’s goal is to ensure that Park View Care Centre continues to be a place where both staff and residents thrive, with everyone working together to deliver the exceptional care that residents and their families expect.


"Every day, I’m inspired by the kindness and dedication I see in my team. Their desire to improve and create a better environment for our residents is what makes Park View such a special place to work. I’m proud to be part of a team that truly believes in making a difference, one day at a time."


Karen

Karen McCall

Job Title: Deputy Manager

Joined: 2016

With over 22 years of experience working in social care, Karen became a valued member of the Park View family when she join in 2016.


Over the years her role has changed and every role has had different things which Karen enjoys. 'A part of my role which I like is setting families minds at rest and that they have done what is best for a relative. The guilt people feel at placing loved ones in care can be huge! When they see their relative settled and happy it brings them a great deal of peace and it makes me feel proud that our team has helped them.'


Karen is also proud to be part of team who respect and care for each other.


When she is not at work Karen enjoys reading, she also loves ABBA and dancing. Most importantly, Karen loves spending time with her grand children who keep her very busy!