Milestone House

188 London Road, Deal CT14 9PW
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3 Reviews
  • Milestone House, Deal
Milestone House has been established for more than 30 years and is a specialist residential care facility for adults with physical and/or learning disabilities, located in Deal, Kent.

The property is listed and stands within a fully-walled level site in two-thirds of an acre.

The home caters for individuals with complex multiple needs with physical disability. Staff are well versed in providing care for people and have regular training updates.

Milestone House has a high staff to service user ratio, CCTV throughout the communal areas, overhead hoists, Arjo baths, specialist beds, underfloor emergency alarms, and wheelchair access throughout the ground floor and large gardens.

There are ten ground floor bedrooms and two first floor studio bedrooms with a stair lift, all with en-suite facilities.

Residents have access to NHS and Kent County Council multi-disciplinary service teams, offering occupational therapy, physiotherapy, SALT (speech and language therapy) psychology, etc.

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Care Provided by Milestone House

  • Primary Care Categories
  • Learning Disability
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 13 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Profound & Multiple Learning Disabilities
  • Speech Impairment

Good to Know

  • Owner
  • Care & Normalisation Ltd
  • Person in charge
  • Nicholas Martine (Registered Manager/Director)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Milestone House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No fixed visiting hours. However, if you would like to view the home, please contact a member of the management team to make arrangements.


  • Parking

  • Large private parking within the property


Milestone House Reviews (3)

Over all time Milestone House has 3 reviews.

Overall Experience

  • 3
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Review from H F (Sister of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at this home now for several years and from the first moment of being there has had nothing but the best care and attention. I live a long time away and cannot get there these days, but I am in a very secure frame of mind knowing that my sister is in a place that resembles her home
and not an institution. All the staff are caring and professional in taking care of their clients.

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Review from G W (Cousin of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are not in the position of being able to get to see for ourselves the facilities and premises. Therefore we can only surmise that they are as good as the management and staff who run the home. The way they keep us informed about what goes on with phone calls, photographs and newsletters we find excellent.
To sum up - we can only lavish praise on an excellent team.

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Review from Myra K (Friend of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Milestone House is one of the best homes. I've looked at many. The staff are kind, friendly and show respect to all patients in the home. The manager is always on hand if needed to speak with if needed. I can put my hand on heart and say Milestone House is an excellent home.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 21 Feb 2025

Bedroom located on the ground floor, en-suite toilet facilities. Bright and spacious.


Awards / Recognitions (0)

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Frequently Asked Questions about Milestone House

What types of Care is Milestone House registered for?

Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milestone House have?

There are 13 Single Rooms.

What are the Facilities & Services at Milestone House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milestone House to the centre of Deal?

0.8 mile(s) as the crow flies, distance by road may be significantly further.