Heathfield

Canterbury Road, Ashford TN24 8QG
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9.4 10 Reviews
  • Heathfield, Ashford
Heathfield Residential Care Home stands as a graceful residential care facility with a total of 35 registered beds, thoughtfully constructed to cater to a variety of purposes. The team take pride in being a compact, family-operated enterprise, specialising in providing dedicated care to individuals with complementary needs. Extensive research reinforces their belief in the benefits of their "small is beautiful" philosophy, as it guarantees the ideal blend of care and quality of life for valued clients.

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Care Provided by Heathfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sadie Beerling (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Heathfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400

  • Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
  • (these prices are only a guideline, please contact Heathfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathfield Reviews (10)

9.4

Heathfield has a Review Score of 9.4 (9.383) out of 10, based on 10 reviews in the last 2 years. Over all time Heathfield has 10 reviews.

Overall Experience

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Review from Debbie N (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that my mum is in this care home, they cater for all her needs and I don't have to worry about anything. If there was to be a problem they would contact myself or my sister. They are always posting photos of what they get up to, which is great

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for your lovely feedback! We're thrilled to hear that you feel confident in the care we provide for your mum. Keeping families informed and involved is so important to us, and we're glad you enjoy the updates. If you ever need anything, please don't hesitate to reach out!


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Review from Denise C (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Heathfield Care Home on an assessment care bed basis. She actually stayed at Heathfield Care Home for 6 months while I was sorting out relocation to the Staffordshire area. While my Mum was there, I found the care she was given was 100% and most of all was given compassionately.
All the staff at Heathfield are spot on and the management were very helpful in any concern I had. They went out of there way to keep me in touch and all the care staff were extremely good. I would recommend Heathfield Care Home 100% and are willing to give a recommendation if asked by anyone.
Keep up the extremely good work Heathfield.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you so much for your thoughtful review and kind words about Heathfield. We're delighted to hear that your mother received compassionate and attentive care during her stay. Supporting both residents and their families is at the heart of what we do, and it's wonderful to know our team made a positive impact during such an important time. Your recommendation means a lot to us, and we'll continue striving to provide exceptional care. Best wishes to you and your family.


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Review from Carole M (Daughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great communication from all at Heathfield. Mum is very happy there. Lots of activities happening daily, good food menu, no issues with visiting whenever I want. All-around a great place for my mum to be.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Dear Carole, Thank you so much for your positive feedback! We're delighted to hear that your mum is happy at Heathfield. Our team is committed to maintaining excellent communication, providing a variety of daily activities, offering a delicious food menu, and ensuring a welcoming environment for visitors. We appreciate your trust in us and are glad to have your mum in our community.


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Review from Vicky F (Daughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We made the difficult decision to place Mum in to care due to her dementia. This was extremely difficult having come from a care background. Whilst there were teething problems to start with, improvements have been made and now my mum is settled, happy and feels safe. She doesn't ask to come home and
has a smile on her face the majority of the time. The food here is fantastic with a wide selection on offer. All care staff are friendly, lot of activities and outings offered for the more able.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for sharing your experience. We appreciate your understanding during the initial challenges, and we're delighted to hear that your mum is now settled, happy, and feels safe in our care. It warms our hearts to know she enjoys the activities, outings, and the fantastic food selection. Your trust in us means a lot.


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Review from Michael W (Son of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been staying at the care home for nearly 2 years. She doesn’t mix well with others and prefers her own company, but they try and involve her as much as they can. She had a short stay in hospital and we were lucky to get her back to Heathfield, they pulled out all the stops and got Mum right
again. They were brilliant, the staff very thoughtful and caring. There are times when some residents need a bit more care than others. We are very thankful for all they do.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for sharing your experience. We greatly appreciate your kind words and are pleased to hear that your mum is receiving excellent care at Heathfield. Our dedicated staff strives to provide thoughtful and caring support to all residents. We value your trust and are grateful for the opportunity to care for your loved one.


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Review from M W (Daughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially came to Heathfield for respite last Easter after a very long time of convincing my mum that care homes are exactly that “care home" and not institutions.
She loved it!
We then applied and waited for a permanent vacancy.
Mum moved in last August on a permanent basis and I and all
the family can only say, is how amazingly Heathfield staff have cared for Mum and improved her well-being.
Thank you all the staff at Heathfield.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you so much for your heartfelt feedback! We're delighted to hear that your mum enjoyed her respite stay and has found a caring home with us. Our dedicated staff at Heathfield truly appreciate your kind words, and we are committed to continuing to provide the best care for your mum. If you have any suggestions or feedback, please feel free to share. Your trust means a lot to us!


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Review from Carol S (Daughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff very nice. Usually something going on to keep the residents occupied with good facilities. Management always happy to discuss any issues my father has only been there a little while but we are very happy with the care he has received.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for sharing your positive experience! We're delighted to hear that our welcoming staff, engaging activities, and excellent facilities have contributed to your father's positive stay. Our management is always here to address any concerns. We appreciate your trust in us and look forward to continuing to provide quality care.


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Review from Paula R (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Heathfield for a year. The staff are very friendly and helpful. They have supported us through this last year and we feel very lucky that my mother-in-law was given a bed here.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you so much for taking the time to share your experience with Heathfield. We are delighted to hear that your mother-in-law has been well taken care of during her year with us. Our team is dedicated to providing a friendly and supportive environment, and it warms our hearts to know that you feel fortunate to have her in our care.
If there's anything specific you'd like to share or if there are ways we can continue to enhance your mother-in-law's experience, please feel free to reach out. We truly appreciate your trust in Heathfield and look forward to continuing to provide the best possible care.


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Review from S E (Relative of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my dear aunt at Heathfield and was overwhelmed by the feeling of care and kindness from all the staff. Nothing seemed to be any trouble and I am truly grateful to all who work there. I was sceptical at first due to the stigma of care homes but felt immediately welcome by all. Keep up
the great work!

Reply from Tara Oakley, Customer Experience and Wellness Officer at Heathfield

Thank you for your heartening feedback! We're thrilled you felt the care and kindness during your visit to Heathfield. It means a lot that you overcame any initial scepticism and felt immediately welcome. We appreciate your support and encouragement to keep up the great work!


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Review from Beverley G (Niece of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After viewing Heathfield Nursing Home, I was initially impressed by what I had seen and arranged for my uncle who suffers from Dementia to have a 3-week respite stay. Staff was aware that my uncle had a catheter and I was assured that all staff had catheter care training. My uncle had his hair cut 2
days before going in.
When I collected my uncle after 3 weeks his head had been shaved. He had a razor cut that was healing in his head. All of his clothing was lost, and his catheter night bag was still attached to the stand with no blue end cap to stop bugs! The bag was dated and hadn’t been changed for 18 days. My uncle was dirty and smelly unshaven. He was wearing an incontinence pad that he did not need which had cut into his groan area and he was bleeding. He had the start of 2 bed sores which he had never had before, his testicular area was red raw. The catheter leg bag was blocked with thick concentrated urine no leg straps on the bag to hold it into position and had clearly not been changed.

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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Heathfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.483 for Heathfield is calculated as follows: ( (90 Excellents x 5) + (10 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 118 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Heathfield is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Sadie Beerling

Job Title: Registered Manager

Sadie has been in the social care industry for 22 years. She began her journey with an access course in social sciences, which paved the way for her to earn a degree in public services. Currently, Sadie is being supported by the RCB team in pursuing a Level 5 qualification in adult social care, while fulfilling her duties as a Registered Manager.


Outside of her professional life, Sadie loves spending quality time with her 4-year-old son, planning adventures and experiences they can both enjoy.


No image found

Stephen Cooper

Job Title: Registered Manager

Registered Manager


Frequently Asked Questions about Heathfield

What types of Care is Heathfield registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathfield provide?

Day Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heathfield have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Heathfield?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathfield to the centre of Ashford?

0.4 mile(s) as the crow flies, distance by road may be significantly further.