St Heliers Residential Hotel

25/26 Clifton Gardens, Folkestone CT20 2EF
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32 Reviews
  • St Heliers Residential Hotel, Folkestone
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Care Provided by St Heliers Residential Hotel

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Fraser Residential Ltd
  • Person in charge
  • Gemma Heynes (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for St Heliers Residential Hotel

  • Weekly Charges per Person
    • Self-Funded Residential Care £856 – £1,218
    • RESPITE Self-Funded Residential Care from £980

  • Current respite fee : £140 per day
  • (these prices are only a guideline, please contact St Heliers Residential Hotel to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcomed at all times, there are no restrictions. They advise that you avoid meal times, as the lift is occupied for short periods of time.


  • Parking

  • St Heliers provide visitors permits for parking on the street outside.


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St Heliers Residential Hotel Reviews (32)

Total of 32, showing 1-20

Over all time St Heliers Residential Hotel has 32 reviews.

Overall Experience

  • 25
  • 7
  • 0
  • 0
  • 0

Date Published

32
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32

Review from Paul M (Son of Resident) published on 29 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, a resident at St Helier's, had her 100th birthday today and I want to express my gratitude and appreciation for the wonderful birthday experience you arranged for Mum under very difficult weather conditions and with COVID limitations in place. I cannot praise their constant attention to my
mum enough and a special mention to one member of staff in particular for her continued care.

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Review from Walter M (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After considering many other care homes in the local area for my elderly mother, I and my family finally decided that St. Helier's offered everything that we had hoped for. The view of the Leas and the sea are surpassed only by the excellent service offered to residents including a superb and varied
menu, that having eaten here myself, I found delicious. I would certainly recommend the St Helier's Residential Hotel and it's staff to anyone looking for a safe and caring environment either for themselves or for their elderly relatives. The residence itself has common areas that are clean, warm and comfortable. The individual rooms that I have seen have easy access, are light and airy, tastefully furnished, allowing for personal items and artefacts pictures etc to give a more homely feel. The staff are always polite helpful and friendly, extremely professional but always warm and approachable.

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Review from Wilma F (Niece of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are living in unprecedented times; anxieties about our loved ones, and our inability to visit them in this period of isolation and lockdown, a prompt stark reminder of our dependence on the front line staff who care for them. I’m writing to pay tribute to everyone at St Helier's, the carers, cleaners,
chefs and managers, who continue to offer love, support, reassurance and comfort to all the residents in their care. Their professionalism is second to none, and I cannot praise or thank them enough for their commitment and dedication despite fears for their own health and that of their families.
My 91-year-old aunt moved into St H in September. St H sent me a video of her and her dog Penny, tucked up, safe and secure in the midst of the crisis which threatens us all. Thank you for this inspired gesture, thank you for your ongoing communications, thank you for everything you do. Stay safe and take care.

Reply from Richard Fraser, Owner at St Heliers Residential Hotel

Thank you for your kind words, it means such a lot to us at St Heliers, especially during this very difficult time to have these reviews from family members.
We continue to send video messages and new letters on a regular basis.
Keep well and keep safe, look forward to seeing everyone soon.


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Review from Matthew M (Grandson of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home. My nan has a been a resident of St Helier's for around about a year and I have been so pleased with how the home has cared for my nan. My nan always looks cared for and well presented whenever we pop in unannounced. Her room is lovely and spacious and the facilities are good
- there is a nice reception room and restaurant so visiting nan is easy. We celebrated her 99th birthday recently and the family were able to visit and celebrate. The staff were so accomodating. My nan is able to be taken out along the seafront for fresh air and ice cream which she loves. The residents are always treated with respect and as adults. My dad and I want to pre-book our places now. Our thanks to the lovely staff of St Helier's.

Reply from Anna Parry, Manager at St Heliers Residential Hotel

Thank you for your review. We will be doing more videos, along with a newsletter to keep everyone up to date.
All at St Helier's have been working hard to keep everyone safe and well.


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Review from Lucy L (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at St Helier's have been fantastic during the current Covid-19 pandemic. They have kept me and my family up to date with my father's care and wellbeing and have even sent me a video message from him. They have also said that we can send video messages to them that they will share with
him.
It is reassuring to know that my dad is being so well looked after during these times and beyond.

Reply from ANNA PARRY, manager at St Heliers Residential Hotel

Thankyou for your kind words, the staff are working really hard to keep the residents spirits high, we will be trying to do video messages on a weekly basis, either through email or WhatsApp.
So glad you enjoyed the video, bought tears to our eyes. keep safe and well.


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Review from F H (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has given our family great peace of mind that our father is so happy and content with life at St Helier's. I have witnessed, on many occasions, how the staff interact with residents in a very respectful and genuinely caring manner. These qualities are so very important for us, ensuring our father's
dignity was upheld as he reached his later years. In addition, the food is of a very high quality which I have had, the pleasure of tasting on many occasions! Cakes in particular! Thank you St Helier's for all that you do!

Reply from ANNA JANE PARRY, manager at St Heliers Residential Hotel

Hi Fiona
Thank you so much for your review. We're glad that you were here from Australia to celebrate dad's 90th birthday with him this year. Look forward to seeing you when you next visit.


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Review from Helen G (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate to be able to place our elderly father in St Heliers during July and August 2019 for respite care, while we waited for a place to become available at a care home nearer to relatives. He was allocated a nice big, airy room overlooking the bandstand, park and sea, which had private facilities.
We were always welcomed when we visited, and senior staff made an effort to keep in touch via email and phone when we were unable to visit. Staff were always friendly and very efficient, nothing was ever too much trouble. I would recommend this care home without reservation.

Reply from Anna Jane Parry, Manager at St Heliers Residential Hotel

Thank you, Helen, for your lovely review, hope dad is settling into his new home. Wishing you all the best.


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Review from Janet L (Respite Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Helier's was recommended to me as a suitable place for respite care. I had a total hip replacement on 6th July and spent 12 days there, from 9th - 20th July. I received excellent, personal care and was treated with kindness and dignity. The care helped me to build up my confidence and to return home.
There is a lovely, caring atmosphere. there.

Reply from ANNA JANE PARRY, manager at St Heliers Residential Hotel

Thankyou Janet for your kind words and for completing the review, we look forward to seeing you again


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Review from Agnes S D (Respite Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been welcomed and treated exceptionally at St Helier's, first of all visiting my sister, who lived and died there over 6 1/2 years. This month (May 2019) I was lucky enough to spend 10 days there and was treated as an old friend and loved. The food is excellent and plenty of it over the
day. Cups of tea or coffee always on offer. I couldn't, as usual, stay with my niece as she lives in a top floor flat and I am aged 90. I have had a wonderful time in Kent!

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Review from Nigel G (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first came here five years ago and the very high standard has been maintained over that period.

Reply from Anna Parry/Annette Hatton, Managers at St Heliers Residential Hotel

Thank you for your review, we look forward to seeing your mother again soon.


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Review from Edna L (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were given a very warm welcome, and we were impressed by the entrance hall. The (double) room on the ground floor was warm and comfortable and the ensuite was very clean. However, there was no shelf over or near the basin and no hooks to hang clothes. Husband has rheumatoid arthritis
in both hands and needed a good space/shelf. My husband reported that the meals were of a good standard, staff were friendly, helpful and cheerful, attentive and aware of his disabilities as he needs support with his walking. We intend to use the hotel again - husband was very happy there for 2 weeks. I (his wife and carer) hope to have another break in the early summer and will be happy and reassured that my husband will be well looked after.

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Review from Margaret T (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Heliers Residential Home provides my elderly mother with the most excellent care and attention. My mother is well looked after and the staff are so caring and efficient, organising interesting activities and feeding back to me mums progress.
I would recommend St Heliers above other homes. My mother
is so happy.

Reply from Anna Parry, Manager at St Heliers Residential Hotel

Thank you Margaret for your review very much appreciated


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Review from Catherine R (Niece of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after the residents with love and endless patience. They treat everyone with respect and dignity and go to great lengths to ensure that their needs are met - both physical and emotional.
The home is described as a residential hotel, and each resident is able to choose whether they eat
in their room or in the dining room, and can decide how much they want to join in with social activities. As a relative, my input is always welcomed and I have full trust in the staff to do their very best for my aunt.

Reply from Anna Parry, Manager at St Heliers Residential Hotel

Thank you for your review, much appreciated


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Review from Mandy E (Private Carer of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My client always appears well cared for and content. She enjoys the meals and activities. The staff are always friendly and approachable.

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Review from Paul M (Son of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 99 and a half, and following a series of falls, our mother had to leave her home and moved into a room at St Heliers. She found the loss of her independence difficult to adjust to initially but relatively quickly she began to appreciate her room as a safe place to be, and the staff as
friends. She recently passed away aged 100 and we, her immediate family, have the greatest admiration of and gratitude to the staff and management of St Heliers for the way they cared for her over the 6 months she was there. This was particularly true as she neared her end when she required more intensive care and medication. St Heliers has a very close link with the local surgery and doctors or district nurses were promptly available when required. As relations, we were always welcomed and kept informed.

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Review from Celeste C (Niece of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my aunt was amazing. She did so well in respite that she did not want to leave. It's an amazing retirement home and the staff are truly professional, friendly and bend over backwards to help. We will certainly use them again. Well done team! A million thanks.

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Review from Florence S (Respite Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first holiday in 7 years and not knowing these residential hotels existed I was genuinely surprised at the cleanliness and the amount of staff made available to me. All day and night someone is in attendance to you, their friendliness and caring obvious from the offset. Nothing was too much trouble.
Waited on hand and foot. Management were excellent and the food was various and wholesome. I would love the opportunity to visit with them again and I wouldn't hesitate in recommending St Helier's to anyone looking for a home from home experience. A truly lovely holiday.

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Review from John F (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, staff most helpful and friendly at all times. Good food, residents are happy and satisfied. Very clean in the hotel rooms, would like to come again sometime.

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Review from Gill C (Friend of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend/neighbour has been at St Helier's for 2 years and has nothing but praise for the staff and the food and care he has had. I would recommend St Helier's to anyone for respite or long term care.

Reply from Anna Parry, Registered Manager at St Heliers Residential Hotel

Thank you for giving us a lovely review.


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Review from Patrick V (Son-in-law of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has an excellent balance of first-rate care and compassion while also having the comfortable feel of a private home. All the rooms are different so there is a suitable one for all requirement. The staff fro the owner and managers right through to the cleaners are well trained, helpful
and always friendly and compassionate. The situation, half a block from the pedestrian Folkestone Leas with lawns and walking area is ideal so that residents can walk without having to brave traffic and the town centre is also within easy reach. I wholeheartedly recommend this care home.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Heliers Residential Hotel

What types of Care is St Heliers Residential Hotel registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Heliers Residential Hotel provide?

Own GP if required is an additional type of care provided.

How many Rooms does St Heliers Residential Hotel have?

There are 30 Single Rooms.

What are the Facilities & Services at St Heliers Residential Hotel?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Heliers Residential Hotel to the centre of Folkestone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.