Review from M B (Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

I confirm that I have been here one year and that the high standards shown in the ratings section are justified and appropriate.
This is a well-managed house with a supportive staff.
It is a very happy place to be part of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia E (Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience

I had a stroke last year and after the hospital, I have resided at St Helier's since the autumn. From the beginning, the atmosphere was welcoming.
It helps that the numerous staff are always cheerful and helpful. I do not need aid with washing and dressing, but it always on offer. In other words, one

gets the freedom of a hotel which is backed up by a caring staff.
There is always someone on duty throughout the day and night.
My visitors are struck by the feeling they are entering a hotel, rather than a care home, they comment on the good food.
Overall I think it is the helpful and good natured attitude of the staff who have restored my confidence.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne S (Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience

I had the misfortune to fall and injure myself, resulting in a fractured hip. I decided to stay in a respite home as my discharge from hospital. I decided that staying at St Helier's; one of the best decisions I have made. My stay here has been sixteen days of loving, compassionate, care. The young

staff have been wonderful; not for just one or two days, but the whole time. Nothing has been too much trouble for them, both night and day. I feel so much stronger and confident to return home to my own premises, having spent sixteen days here. The food is amazingly good; every meal freshly cooked, and so much food!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances (Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience

Independent, retired, 81yr old, career in physical education. While waiting for a knee replacement, two close friends with repeat hip and bunion surgery stayed at St Helier's and enthusiastically recommended I do the same. Spoke to the manager concerned about fixing arrival and departure dates. "Not

a problem" she replied. Amazing. Transferred to St Helier's three days only after surgery. Immediately she took responsibility for my muddled, worried anaesthetic mind and painful disability. Between organising hospital, warfarin, taxi and doctors appointments her supportive staff, cooks, domestics all genuinely cared for my health and peace of mind. Special, very special, waited on hand, foot and finger. So grateful. There is a loving restful recovery next at St Helier's.

Reply from Anna Parry, Manager at St Heliers Residential Hotel

Thank you for taking the time to complete the review card and your kind words. Glad you enjoyed your stay with us, more than welcome to come back for a holiday.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy S (Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience

This is called a home. It doesn't feel like it to me. It is your house or home. We're lucky to get good food and plenty of the pudding. The carers are so nice and very helpful. I have one or more to help me. There is a homely feel where you are welcome and we have music and something to do in the afternoons.

I am very happy here as I am 88. I cannot do all the things I like to do, but we have a lot of laughs with the girl carers.

Reply from Anna Parry, Manager at St Heliers Residential Hotel

Thank you for your kind words and for completing the review card.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony F (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience

My mum had previously been to St Helier's Residential Hotel for a couple of short breaks so when she needed permanent care it was the obvious first choice. It's a huge step having to leave your own home but right from the start mum was made most welcome. I can honestly say that I could not fault anything-

staff, managers and catering were all brilliant and nothing was too much trouble. Mum spent almost two years there and the family were relieved to know she was well looked after and were kept aware of any problems however small. A good test of anywhere is when you turn up unannounced and find all as it should be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G L (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience

My father, who was terminally ill, spent his last three months at St. Heliers. He settled in very quickly with the help and support of the wonderful staff, and was provided with a safe, comfortable environment and a high level of care and medical attention. The atmosphere at St. Heliers are very friendly

and cheerful. I was a constant visitor, and found the staff to be consistently kind and helpful. Residents are treated with dignity and respect and as part of a family. There are few if any, restrictions placed on them or their visitors, and no set visiting times. People come and go as they wish. My father was happier during those last months, thanks to the warmth, laughter and friendship he shared with the staff. This friendship and support was also extended to us, his family during those months, at the time of his passing and even at his funeral. Thank you all at St Heliers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy P (Friend of Resident) published on 30 September 2015
Submitted via Postal Card • Report

Overall Experience

St Helier's is a home in every sense of the way. It is extremely comfortable and clean and there is a healthy bubble of a background of speaking, music, laughing. The staff are very welcoming and the residents are clearly happy. It was always clear that my friend was being very well looked after both

physically and emotionally. Residents are spoken to like respected adults. It was so good to be able to take my dog in and see how he could cheer up so many of the residents. When I am old, I will certainly book myself in there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerda (Daughter of Resident) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience

My mother had fairly severe dementia and diabetes when she first went to St Helier's. During her 18 months there she was cared for in an understanding and patient fashion, even when her behaviour became more challenging. The staff were flexible and caring. It was good to know that they would keep her

there, comfortable, until the end. The continuity of staff and their communication with me were also valued.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nikki G (Daughter of Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience

My mother has been here for 6 years now and is extremely happy. She is so well cared for. They are always kind, patient, considerate and helpful and have extremely high standards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter of Resident) published on 16 September 2015
Submitted via Postal Card • Report

Overall Experience

As my mothers dementia has progressed the staff at St Helier's have dealt sensitively with her changing needs e.g. incontinence, needing assistance with eating and showering and dressing. She usually looked well cared for and seemed to have her needs met. She started to deteriorate physically towards

the end of July and was subsequently admitted to hospital owing to attentive staff (as I was away on holiday). Following further development of pneumonia for which she was treated, she was then able to return to St Helier's where the staff were so kind and bent over backwards to care for her and the family in her last days, she died peacefully.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen W (Son of Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience

After viewing 11 homes in the district, we decided that St Heliers was the most appropriate for my mother. It had all the facilities, she requested (including a bar). We anticipated a difficult transition from her home in South Devon to St Heliers in Kent, however due to the kindness of the staff and

quality of care, this was not the case. 5 months later we are still very satisfied with the care provided by the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

St Heliers Residential Hotel

Care Provided by St Heliers Residential Hotel

Good to Know

Funding & Fees Guide for St Heliers Residential Hotel

Facilities