Hevercourt Care Home is a family owned care facility providing residential care for older people living with dementia. They aim to provide kind care in a homely environment which meets the residents' needs. Staff are well trained and loyal to both the home and the residents - they have not used any agency care staff for over three years!
The home has extensive gardens which are used throughout the year. Visitors and residents are encouraged to use the gardens for safe visiting and for enjoying tea in the sunshine. The gardens have been especially designed to support the hobbies and interests of the residents with raised flower beds for easy gardening. They also have an active wellbeing program that caters to all needs.
Hevercourt treats each resident as an individual and keep the families fully informed about their loved ones. The team encourage an open and honest environment and the manager has an open door policy for staff, residents and visitors.
Hevercourt has a Review Score of 8.4 (8.354) out of 10, based on 4 reviews in the last 2 years. Over all time Hevercourt has 4 reviews.
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Reviewer Connection to Hevercourt
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Review from E M (Daughter of Resident) published on 10 March 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I am very happy with the care that my mum receives at Hevercourt Care Home. I feel that she is very well looked after by extremely caring staff. The home is very clean, and the food is good. Every day, the menu is displayed on the board in the dining room.
Relatives are always made to feel welcome.
The
management are always available to speak to, and there are activities every day. The activities coordinator, is excellent.
At the relatives' meetings I feel that suggestions are considered and, if appropriate, taken on board by the management.
I would recommend Hevercourt to anyone I know who is looking for an excellent home for their loved one.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your feedback. Our new management team is working hard to make Hevercourt a safe and happy place for your loved ones.
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Review from Mark H (Son of Resident) published on 5 November 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mum has blossomed since she came to Hevercourt approx 7 months ago. She is so much happier being in a safe and comfortable environment. She feels totally at home there and we as a family are more than happy for her to be there, safe in the knowledge she is being well cared for and looked after. My
mum is truly happy as we pop in every week, there are never any complaints or moaning just positive vibes about all the staff. I do mean all the staff, always happy to talk and oblige in any queries. Always attentive and caring in such a challenging job. How they do it I truly don't know special people. I know I wouldn't be able to do it. To me that is the special thing about the place, all of the staff being so kind. My mum has been to church, the shops, above and beyond. Truly thank you for making our life so much easier. God bless.
Reply from Stephen Gilmour, Owner at Hevercourt
Your feedback is much appreciated! Our staff are special and they always try to deliver kind care.
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Review from R C (Granddaughter of Resident) published on 29 October 2024
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Overall ExperienceOverall Experience4.0 out of 5
Staff are very caring and look after residents but sometimes there isn't always a lot of staff around. They are very welcoming and accommodating to family members and happy to facilitate occasions where possible.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your comments. We do encourage feedback and hope that our new staff rota (August 2024) and new activities co-ordinator (started June 2024) have made a positive change to the service.
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Review from David H (Nephew of Resident) published on 17 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
Really pleased with my aunt's care.
Hevercourt have sorted out her medication and she is much more stable now.
Also, unlike other homes, you don't put the residents in a wheelchair as soon as they are a resident there.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your kind comments. We encourage mobility and walking as much as possible.
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Current Review Score: 8.4 (8.354)
Overview of Review Score
The Review Score of 8.4 (8.354) out of 10 for Hevercourt is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.553 for Hevercourt is calculated as follows:
(
(33 Excellents x 5)
+
(7 Goods x 4)
+
(7 Satisfactorys x 3)
)
÷ 47 Ratings = 4.553
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.801 Points relating to the number of positive Reviews for Hevercourt is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
= 3.375
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 47 registered maximum number of service users is 9.4. 4 Positive Reviews ÷ 9.4 = 0.426
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 31 May 2024
Overall Inadequate
Caring
Good
Effective
Good
Responsive
Good
Safe
Inadequate
Well-led
Inadequate
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Hevercourt provide?
Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Hevercourt have?
There are 47 Single Rooms.
What are the Facilities & Services at Hevercourt?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.
How far is Hevercourt to the centre of Gravesend?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
