Hevercourt Care Home is a family owned care facility providing residential care for older people living with dementia. They aim to provide kind care in a homely environment which meets the residents' needs. Staff are well trained and loyal to both the home and the residents - they have not used any agency care staff for over three years!
The home has extensive gardens which are used throughout the year. Visitors and residents are encouraged to use the gardens for safe visiting and for enjoying tea in the sunshine. The gardens have been especially designed to support the hobbies and interests of the residents with raised flower beds for easy gardening. They also have an active wellbeing program that caters to all needs.
Hevercourt treats each resident as an individual and keep the families fully informed about their loved ones. The team encourage an open and honest environment and the manager has an open door policy for staff, residents and visitors.
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Hevercourt has a Review Score of 9.4 (9.432) out of 10, based on 14 reviews in the last 2 years. Over all time Hevercourt has 14 reviews.
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Reviewer Connection to Hevercourt
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Review from D S (Son of Resident) published on 15 April 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Great friendly place, they couldn't do anymore for mum, the staff are always friendly and have time to talk when you see them. Everything they do for mum is with dignity and care. The events that are run within the home are always really fun for everyone involved
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your kind feedback, it is much appreciated by our hard working staff and management.
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Review from Debra L (Daughter of Resident) published on 3 April 2025
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Overall ExperienceOverall Experience5.0 out of 5
Hevercourt is a lovely, caring, safe place for its residents. My mother is looked after extremely well and is happy there.
The staff are so kind and thoughtful.
Well done Hevercourt and thank you.
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Review from Anne S (Friend of Resident) published on 3 April 2025
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Overall ExperienceOverall Experience5.0 out of 5
Good activities, friendly staff. Variety of day rooms.
Corridor to walk along. Rooms upstairs - safety for residents.
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Review from J B (Resident) published on 28 March 2025
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Overall ExperienceOverall Experience3.0 out of 5
I am very happy here, I have been in this care home almost 3 years, plenty of biscuits tea/coffee, or soft drinks, plenty of choices at meal times. When I was poorly, staff were very attentive getting me medical help, staff go out of their way to make sure I am happy. Since new management took over
in January things have improved massively. Very clean and tidy, with all my need being met.
Reply from Stephen Gilmour, Owner at Hevercourt
We are very pleased with five stars for your Care/Support. Our staff are amazing with all the residents!
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Review from Sharron W (Daughter of Resident) published on 26 March 2025
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Overall ExperienceOverall Experience4.0 out of 5
The care home staff are always very supportive to us and my mother. I feel that the cleanliness could be of a better standard. The room does not seem to be cleaned much, there is always dust on shelves, bits on the floor and when I wipe the floor myself it is dirty. The communal bathrooms can be very
untidy and messy - Mum is happy and content. My mothers toiletries frequently go missing.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for you feedback. Please be assured that your comments are taken seriously and are being investigated. It would be helpful if specific isssues are reported to management when they occur, this will allow us to identify which procedures are not up to standard and to provide training to staff, if necessary.
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Review from M H (Friend of Resident) published on 26 March 2025
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Overall ExperienceOverall Experience4.0 out of 5
My friend has been a resident for three years and has obviously deteriorated a lot in that time but from what I can see from my family short visits a couple of times a week she is well looked after and seems most of the time to be content. The home and it's residents always seem well cared for and clean
which must be hard at times. I am not family but do see her as much as I do.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your comments, we appreciate all feedback. We are pleased you find the home clean.
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Review from R O (Regular Volunteer) published on 26 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
As a regular volunteer I find the home to be excellent. I help provide church services fortnightly as well as help with activities and help run the residents choir. I see the residents as friends and I am on first name terms with many of them. It is a job and privilege to serve and help in such a well
run facility.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your feedback, and also thank YOU for volunteering and making the home a happy and safe place for all our residents.
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Review from David H (Nephew of Resident) published on 24 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
Hevercourt has done really well with my Aunt. She was in a previous care home, they couldn't cope with her as they had her on incorrect medication. Also like the fact that the residents are not automatically put in a wheelchair. Always ring me if she has had a fall or if any problems with her.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your support, we appreciate specific feedback on things our staff do well.
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Review from A O (Friend of Resident) published on 24 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
My long time friend is a resident here since September 2024. I try to visit her each week, the staff are welcoming and chatty, there are several lounge areas for residents to relax plus a dining room where activities are often arranged to entertain. My friend has a nice room with ensuite and the home
overall is kept clean and tidy. From what i have seen the place is well run and safe environment for the elderly.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your kind comments, we look forward to welcoming you in Hevercourt.
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Review from Bridget C (Daughter of Resident) published on 24 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
Staff have always kept me informed if dad has fallen or if he is unwell. Dads room is clean and bedding good. My dad is really happy and all the staff know him by name. They do lots of activities to keep dad happy, and involve the familys in them.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your comments. We will look at the areas that need improvement and hope they meet your expectations in future.
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Review from C W (Son of Resident) published on 24 March 2025
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Overall ExperienceOverall Experience4.0 out of 5
The staff are very helpful and caring, in fact are excellent. I feel I am not kept up to speed with my mothers health plan. I feel the room could do with updating, painting, over sink light has never worked. Radiator cover is continually falling off, items of toiletries go missing and not returned,
everything is labeled, named special hangers went missing, never returned. Mum is very happy.
Since the new Manager things are noticeable improvements plus more staff.
Reply from Stephen Gilmour, Owner at Hevercourt
We are glad that things have improved under the new manager, and we will address the other issues you note. Thank you for your feedback, it really does help us to improve.
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Review from E M (Daughter of Resident) published on 10 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
I am very happy with the care that my mum receives at Hevercourt Care Home. I feel that she is very well looked after by extremely caring staff. The home is very clean, and the food is good. Every day, the menu is displayed on the board in the dining room.
Relatives are always made to feel welcome.
The
management are always available to speak to, and there are activities every day. The activities coordinator, is excellent.
At the relatives' meetings I feel that suggestions are considered and, if appropriate, taken on board by the management.
I would recommend Hevercourt to anyone I know who is looking for an excellent home for their loved one.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your feedback. Our new management team is working hard to make Hevercourt a safe and happy place for your loved ones.
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Review from Mark H (Son of Resident) published on 5 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mum has blossomed since she came to Hevercourt approx 7 months ago. She is so much happier being in a safe and comfortable environment. She feels totally at home there and we as a family are more than happy for her to be there, safe in the knowledge she is being well cared for and looked after. My
mum is truly happy as we pop in every week, there are never any complaints or moaning just positive vibes about all the staff. I do mean all the staff, always happy to talk and oblige in any queries. Always attentive and caring in such a challenging job. How they do it I truly don't know special people. I know I wouldn't be able to do it. To me that is the special thing about the place, all of the staff being so kind. My mum has been to church, the shops, above and beyond. Truly thank you for making our life so much easier. God bless.
Reply from Stephen Gilmour, Owner at Hevercourt
Your feedback is much appreciated! Our staff are special and they always try to deliver kind care.
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Review from R C (Granddaughter of Resident) published on 29 October 2024
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Overall ExperienceOverall Experience4.0 out of 5
Staff are very caring and look after residents but sometimes there isn't always a lot of staff around. They are very welcoming and accommodating to family members and happy to facilitate occasions where possible.
Reply from Stephen Gilmour, Owner at Hevercourt
Thank you for your comments. We do encourage feedback and hope that our new staff rota (August 2024) and new activities co-ordinator (started June 2024) have made a positive change to the service.
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Current Review Score: 9.4 (9.432)
Overview of Review Score
The Review Score of 9.4 (9.432) out of 10 for Hevercourt is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.432 for Hevercourt is calculated as follows:
(
(93 Excellents x 5)
+
(46 Goods x 4)
+
(23 Satisfactorys x 3)
)
÷ 162 Ratings = 4.432
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hevercourt is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 47 registered maximum number of service users is 9.4, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 31 May 2024
Overall Inadequate
Caring
Good
Effective
Good
Responsive
Good
Safe
Inadequate
Well-led
Inadequate
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Hevercourt provide?
Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Hevercourt have?
There are 47 Single Rooms.
What are the Facilities & Services at Hevercourt?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.
How far is Hevercourt to the centre of Gravesend?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
