High Pines Residential Home Ltd

47 Pigeon Lane, Herne Bay CT6 7ES
Submit a Review
11 Reviews
  • High Pines Residential Home Ltd, Herne Bay
High Pines is a family run residential care home located in Herne Bay.

A warm and relaxed home that consists of nineteen bedrooms all furnished and decorated to a high standard, comfortable lounge areas, a dining room and modern kitchen along with an established courtyard garden.

Staff are experienced and qualified and provide round the clock care and support with a friendly approach. There is also a 24 hour nurse call system in place.

A range of activities & outings are organised by the home's own activities co-ordinator and family and friends are welcome to visit at any time.

Show High Pines Residential Home Ltd on the Map

Care Provided by High Pines Residential Home Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • N Paneandee
  • Person in charge
  • Delyth Brown (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for High Pines Residential Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • This is dependent also on the room selected and the care needs.
  • (these prices are only a guideline, please contact High Pines Residential Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the care home and book in before visiting.
    Kindly respect meal times for the residents
    Last minute visiting is permitted too


  • Parking

  • Please park in the car park at the front of the building


High Pines Residential Home Ltd Reviews (11)

Over all time High Pines Residential Home Ltd has 11 reviews.

Overall Experience

  • 7
  • 4
  • 0
  • 0
  • 0

Date Published

11
0
0
0
11

Review from Denize L (Stepdaughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather is always well-groomed and well-presented no matter when we call. His room is clean and well-presented. Nothing is too much trouble for any of the staff. From observation, they very much care for their residents. Lovely atmosphere all-round. Thank you High Pines (Herne) Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer R (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in High Pines (Herne) Care Home for ten months now. He has, in my opinion, been very well cared for all this time. Most importantly, he is very happy there. He is always well-presented. His room is airy and clean. The staff are very attentive and very kind. Thank you High Pines,
you are all so lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N C (Friend of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful home. All the staff were friendly to me and the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William S (Friend of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean, friendly and user-friendly home! All the staff were attentive and polite; the residents all seemed very jovial to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Libby F (Granddaughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are really patient and hard working. My grandad seems happy, he's clean and spoken to so respectfully even though they must be tired.
Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liane F (Daughter of Resident) published on 17 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in High Pines Care Home since August 2021. He settled very quickly and all the staff were friendly and professional. He loves the food and the buildings are always clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine M (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot express strongly enough how grateful my family is to all the staff at High Pines (Herne). My father has been resident for 3 years, and my mother was cared for there March to May 2020 when she died in hospital. Throughout this difficult time for our family, made more difficult by Covid-19, the
staff have been extraordinarily kind, caring and so hard working. Covid has been a huge challenge for them all, particularly Christmas 2020 when they had significant losses at the home, yet despite everything, they continue to give excellent care to our loved ones. We are truly blessed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith T (Brother of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother passed away in High Pines Residential Home on the 11th January this year after being a resident there for 3 1/2 years.


The owner of the home who acts as if you are his best friend when he sees you there didn't even bother with a phone call.


No one from the home attended the funeral.

When I returned home from the funeral there were 2 missed calls. I phoned them expecting them to apologise and with some excuse for not attending but no. It was to tell me the death certificate was there. I told them it was the funeral today and was told they didn't know. Even though I had phoned up 2 days previously. Then I was told they were short staffed. Sorry.!!!!! After telling them it was disgusting and I wouldn't recommend them to anyone. .Guess what? Today 5 weeks after he died we received a deepest sympathy card from the home. IT MEANT NOTHING. TO LITTLE. TO LATE.!!!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy at High Pines. She has a lovely en-suite room with her own phone. She particularly likes the meals and is very comfortable with the routine and system. She likes getting out in the conservatory and the staff are very kind, friendly and interested in their work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela H (Stepdaughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager and staff, friendly, helpful and caring. Very pleasant and understanding of residents problems. Property and rooms are pleasant, all is very clean and everyone very proficient.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in High Pines for five years. She has vascular dementia. Mum is very well cared for. She is always clean, well fed and if she is ill, the staff notice very early and get the doctor out quickly. The staff are very caring and loving. We could not ask for better care. We would recommend this
home to anybody. The staff make it a home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about High Pines Residential Home Ltd

What types of Care is High Pines Residential Home Ltd registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does High Pines Residential Home Ltd provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does High Pines Residential Home Ltd have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at High Pines Residential Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is High Pines Residential Home Ltd to the centre of Herne Bay?

1.0 mile(s) as the crow flies, distance by road may be significantly further.