Hillbeck Residential Care Home

Roundwell, Bearsted, Maidstone ME14 4HN
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10 41 Reviews
  • Hillbeck Residential Care Home, Maidstone
Hillbeck Care Home is located in the Kent countryside, on the outskirts of the village of Bearsted, near Maidstone.

Bearsted is a traditional English village featuring quaint cottages, several village pubs, restaurants and a large village green which plays host to a variety of different social and sporting events.

Hillbeck Care Home provides accommodation and cares for 60 residents with dementia.

The majority of rooms have en-suite facilities and some rooms are twin for couples of residents who wish to share. Some of the rooms have views of the grounds, while others have views of the countryside. All bedrooms are tastefully decorated and furnished and clients are welcome to bring furniture or personal belongings.

The home has three patio areas and a flower garden where where residents and their family and friends can enjoy refreshments and spend quality time together.

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Care Provided by Hillbeck Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kevin Jhowry (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (25)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Hillbeck Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,065
    • Self-Funded Residential Dementia Care from £1,065
    • RESPITE Self-Funded Residential Care from £1,140
    • RESPITE Self-Funded Residential Dementia Care from £1,140
  • (these prices are only a guideline, please contact Hillbeck Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hillbeck welcomes visitors at anytime, however do ask if visiting after 8pm that visitors please call first.


  • Parking

  • Parking is available.


Hillbeck Residential Care Home Reviews (41)

Total of 41, showing 1-20
10

Hillbeck Residential Care Home has a Review Score of 10 (9.965) out of 10, based on 12 reviews in the last 2 years. Over all time Hillbeck Residential Care Home has 41 reviews.

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Review from Susan W (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Hillbeck Residential Care Home for 15 months. During that time she was loved and cared for by all members of the staff who became family to her and myself. Sadly mum passed away recently and I cannot find words to say how the manager and staff went the extra mile in caring for mum in her
final hours. I will be ever grateful she was in their hands. I would commend management, reception, night staff, senior carers, carers and housekeeping who all interacted with mum, myself and each other to offer comfort and care.
I would definitely recommend Hillbeck for your loved one.

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Review from S L (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has mixed dementia and has been at Hillbeck Residential Care Home for 21 months. I know that she is always been treated with care, compassion and dignity by all of the staff. From management, reception, senior carers, carers, housekeeping, kitchen staff, entertainers and maintenance they are
all brilliant in the way they interact with all residents. There are lots of 'sing songs', BBQs and events throughout the year and weekly visits from different people and organisations including nursery age children and their parents that the residents love to interact with. Even the barber entertains the residents after each visit.
All staff know all the residents and their regular family visitors by name. Staff always know where residents are. As with many dementia residents wandering is a natural thing for them to do. I know my mum could never wander outside because of the security that is in place. I can confidently recommend Hillbeck. It really is like my 2nd home.

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Review from L H (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillbeck was by far the best care home i saw when looking for somewhere for my mother and I've never regretted choosing them. The manager has been extremely supportive throughout the moving in process and the staff are very polite and caring. Mums room is modern and nicely decorated as is the whole
care home and it's nice when they arrange for outside entertainers to come in.

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Review from C B (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and staff at Hillbeck Care Home are of the highest level. They are friendly and always there to go through any problems or questions I may have. My mum is very well looked after and there are always activities for people to do, I can't thank the staff and the manager enough for the work they
do and the care they have shown to my mum.

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Review from E K (Son of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely well cared for at Hillbeck, all the staff show respect and love towards him. The home is always a happy place to be in with everywhere being nicely decorated and always some form of activity/entertainment going on. The meals are very good and varied, and the manager's door is
always open if I need to chat about anything.

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Review from M S (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum a few times a week and every time I visit I can see she is being well cared for. The staff are superb at making sure she is well dressed, content and well catered for with food and drinks. The manager and deputy manager are very approachable and keep me well informed if there are any
issues with Mum's day-to-day living.

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Review from K H (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we arrived at Hillbeck we knew that it was the right care home for our Mum. Hillbeck is light, airy, spacious and clean with good sized rooms and caring and friendly staff. Mum has a lovely room overlooking the garden and is well looked after by the staff who treat every resident as an individual.
Mum has needed additional care as her Alzheimers has progressed but care needs are regularly reviewed and catered for.
We can't praise the management and staff highly enough. We are kept well informed about Mum's care and families are made welcome for visits and invited to regular seasonal parties. Residents have a wide range of activities and entertainment opportunities.
We would highly recommend Hillbeck to any families in need of an excellent care home for their loved ones.

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Review from Tanya W (Daughter-in-law of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at 7 care homes with my sister-in-law and as soon as we walked into the friendly, clean, welcoming Hillbeck we both said ‘This is the one!’ Straight away I could feel the kindness of the staff and could see that it was very clean and welcoming and the residents looked happy and relaxed. I know
my father-in-law is so well looked after and is content and all his needs are met. I can’t speak highly enough about the whole team, they are always warm but professional and go above and beyond. The family and I can sleep well knowing our loved one is looked after so well and I have recommended Hillbeck to many people. They have lifted a huge weight off of our shoulders as a family and can’t thank them enough.

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Review from Kate S (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Hillbeck are amazing.
They went out of their way to accommodate my mother and treated her with kindness and dignity throughout her journey to the end of life.
Myself and my siblings felt truly humbled by their support and care, they went above and beyond any expectations
we may have had.
Throughout our visits we saw their compassion extended to all residents and although my mother wasn’t able to take part in the activities they were plentiful and fun.
We had looked at a lot of care homes and Hillbeck stood head and shoulders above all of them.

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Review from Hilary M (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was only in Hillbeck for four weeks sadly but the whole family was welcomed wholeheartedly by the team from the moment we first visited. The staff really do care for their residents and their families as individuals and nothing was too much trouble for them. The atmosphere in the home as a result
is uplifting, head and shoulders above any other home we looked at. This is what we wanted for Mum. Being in Hillbeck enabled us to spend time with Mum without worrying about the distractions of her everyday living, as the staff did all of this. The physical environment is lovely too, light, airy and spotlessly clean. We cannot recommend Hillbeck highly enough and if I ever needed the type of care Hillbeck provides, this is where I would want to be.

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Review from M H (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at many care homes before choosing Hillbeck I can safely say I made the right choice, the care that has been given to my mother has been amazing. The staff are all so caring towards her and they take the time to speak to her throughout the day. There is a good selection of food with plenty
of tea and coffee offered during the course of the day and her room is kept neat and tidy.

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Review from C W (Son of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Hillbeck Residential Care Home recently, and since she’s been there, we have found the staff to be caring and approachable. The meals are good with there being lots to choose from and the rooms are well furnished and of a good size.

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Review from E M (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Hillbeck are first class with the care they give to my mother and other residents. The management team do an excellent job in keeping myself and my family informed on how our mother is doing, which is of great comfort to us. The cook and catering staff produce wholesome food
and the housekeeping team do a great job in keeping all areas of the care home clean and smelling fresh.

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Review from Teresa B (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank each and every one of the wonderful people that work at this home. From January 2020 they looked after my father who suffered from dementia which became progressively worse until he passed away in October this year. The care he was given was exceptional and he was always treated
as an individual and encouraged to do what he enjoyed. From the moment I first arrived with him, you could feel the happy atmosphere and see the people in your care were happy and well looked after, it felt like I was leaving him with family. Everyone I met at this home was friendly and helpful and you could see they truly cared about the loved ones we entrusted to them. During the Covid lockdown, they worked in difficult conditions but still made you feel welcome and kept us informed of all measures they were taking and why to keep our loved ones safe. I really cannot find the words to express my true thanks to these wonderful people who looked after my beloved father so well.

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Review from H S (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my mother is getting at Hillbeck Residential Care Home. The staff are kind and respectful towards her and often when I visit have found the home and my mothers room to be clean. The food is excellent and always looks great with Hillbeck accommodating my mother's dietary requirements.

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Review from W G (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my Mum is getting at Hillbeck Residential Care Home. Nothing is ever too much bother and the staff are always respectful towards my Mum with help always on hand when required. When I visit her the home appears very clean and the food always looks and smells good.
For anyone looking for a care home for a loved one, I’d highly recommend Hillbeck Residential Care Home.

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Review from A C (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillbeck Is a great care home which is run and managed by kind, caring and committed staff who have looked after my father exceptionally well during his time there. Hillbeck is a lovely environment and is well suited for someone like my father who has dementia and is kept spotlessly clean and tidy.

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Review from L R (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all the special care and attention that my Mum has received in the home for the past year. Nothing is ever too much for any of the staff. I would highly recommend the care home.

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Review from Wendy G (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hillbeck Residential Care Home since December 2021. I am very happy with the care my mother is getting. All the staff are caring, kind and thoughtful; nothing is ever too much trouble. When I visit Mum, she always looks happy. It is very clear to me that she is being looked after
very well. This gives me peace of mind knowing my mother is happy and safe.

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Review from J R (Son of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hillbeck Residential Care Home for some time now and during her stay there I have found the staff to be fantastic in the care they have given to her. I’ve always felt welcomed when I’ve come in to visit my mum and should my mum have any medical appointments the managers are prompt
in letting me know when and what the appointments are for and why it’s needed. Overall I have no issues with the care my mum is getting at Hillbeck.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Hillbeck Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Hillbeck Residential Care Home is calculated as follows: ( (138 Excellents x 5) + (5 Goods x 4) ) ÷ 143 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillbeck Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Frequently Asked Questions about Hillbeck Residential Care Home

What types of Care is Hillbeck Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillbeck Residential Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Hillbeck Residential Care Home have?

There are 54 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Hillbeck Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillbeck Residential Care Home to the centre of Maidstone?

3.2 mile(s) as the crow flies, distance by road may be significantly further.