Review from J M (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

I am very satisfied with the care my father is getting. Not only are the staff caring and helpful but they all go that extra mile for him, nothing is ever too much trouble. The food is good and my father's room is spacious with en-suite facilities and is kept clean.

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Review from Caroline N (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience

Hillbeck is an excellent all-round care home and I’m very pleased with the care my mother is getting. The staff are knowledgeable, caring and professional. When I’ve visited my mother she is always dressed appropriately and it is clear by just looking at her that she is receiving good care. There is

a good choice of food and there is always a good positive atmosphere within Hillbeck.

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Review from Joanne B (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

I’ve found the staff at Hillbeck to be considerate and caring as they give so much care and attention to my mum and the other residents. I couldn’t be happier for having chosen Hillbeck to look after my mum, I have no regrets and am so thankful for the work they do. I have been kept informed about how

my mum is doing through this pandemic as I speak to her regularly through Skype. The home always smells fresh and the home cooked food is wonderful.

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Review from Tim F (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

All the staff and management at Hillbeck are amazing, I couldn't have wished for my Mum to be in a better place. She is always treated with kindness and respect. The home has a lovely environment and my Mum feels safe and secure. Her room is lovely, well decorated, clean and the food is of a high standard.

Thank you all for the work you do!

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Review from M B (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience

I have nothing but praise for the staff, they all work extremely hard. My mum has been at Hillbeck a long time and throughout her time there I can safely say she has been well cared for. Everyone is well looked after, the home is always clean and the food is good.

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Review from J S (Goddaughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience

Fantastic personal and very caring service. Clean, friendly with a family atmosphere. The rooms were like a home from home. The food was very good and regular. Most important was the carers and their excellent dedication and commitment and love shown to the residents and family members.

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Review from Angus C (Son of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience

Hillbeck Residential Care Home has been where my mother has lived since September 2018. Since she moved in, she has been very well looked after. The home is always spotless; indeed it always smells clean and fresh, and I have no reason to think it has changed since lockdown. I visited my mother at the

weekend for the first time since the beginning of March and, at all times, the staff ensured that my visit (within the current regulations that the home enforces) was as good as it could be. I met my mother in the courtyard and the staff ensured our safety was paramount. The visit was for 15-minutes only, but as there was not a visit immediately following mine, I was able to have a slightly extended visit. Much appreciated.
I am extremely lucky that my mother is a resident at Hillbeck; she is happy and is very well looked after in a spotlessly clean environment. What more can I ask for?

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Review from Marcus W (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

My Mum has been at Hillbeck now for a few years. During her time there I have found the staff and management to be approachable and friendly. The home is kept clean and the food is good. It hasn't been easy not being able to see her due to the pandemic, but it has been made easier with the home keeping

us up to date and arranging skype calls with Mum. For anyone looking for a care home, I’d highly recommend Hillbeck Care Home.

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Review from A G (Son of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience

All the staff at Hillbeck care home are great, nothing is ever too much trouble, and the staff are always in good spirits. You are always made to feel welcome, the staff ask how you are, and if there is anything they can do for you; should there be anything you need all you need to do is ask, and they’ll

be more than happy to help. The home is odour free and kept very clean. There is plenty of outdoor space for the residents, and the home has an activity coordinator who organises a range of events and games for the residents.

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Review from B G (Regular Volunteer) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience

Having worked at this home as an A/C up to 2015, having to then retire due to ill health. My love of thee caring for "my gang" resident and interaction prompted me to carry on at the home in a Volunteer position, so still interact with the staff and the gang. Sadly missing all at the moment, coronavirus

lockdown.

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Review from S W (Regular Volunteer) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience

My late mother was a resident at Hillbeck in 2012 - 2013. When my mother passed away, I asked if I could be a Volunteer at the home.
I have now been very happy working at the home for many years now. I get a very good feeling when doing activities with the residents to see them smile and happy. Hillbeck

has lovely staff and manager; it's a very happy home.

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Review from S N (Daughter of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience

Hillbeck is a wonderful care home. Mum was very well cared for by the staff there. The activities coordinator kept the residents engaged. There were plentiful drinks and home-cooked food, which included a cooked breakfast every morning. Food and drink intake were monitored and documented carefully.

The staff was caring and welcoming.

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Review from Roland W (Nephew of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

I live 250 miles from Hillbeck so having trust and faith in how my 90-year-old aunt was treated was paramount in my thoughts, not as though I could 'pop in' at a moments notice, and I also had local friends who visited regular, so kept me informed as to what was happening. The staff top to bottom were

always caring and attentive and kept me informed at all times. I would never have any doubt about recommending Hillbeck Care Home to anyone.

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Review from Mary J (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience

Very much appreciated the care given and shown to my mother during her time at Hillbeck. All the residents are treated with respect, patience and kindness. Nothing is too much trouble. As a family, we were shown the same kindness and nothing was ever too much trouble for us either. All the staff deserve

gold medals.

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Review from Chrissy W (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience

Overall we are happy with the care. There are a few things that could be improved - otherwise, Mum is well cared for.

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Review from Tina D (Mother of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience

Satisfied with the home. The staff are nice and the manager is very efficient.

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Review from Brian R (Friend of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience

My wife and I have been visiting our dear old neighbour in Hillbeck on a weekly basis for the past two years and have always found the management and staff to be polite informative and helpful. My wife and I were instrumental in getting our dear friend placed in the care of Hillbeck after she suffered

a really nasty fall and was hospitalized for some 5 weeks overcoming her injuries and loss of memory from her fall. I believe we are in a perfect position to make a sound judgement and assessment of care homes due to the fact that my wife and myself are members of a ukulele band that visits many different care homes around kent entertaining the residents with sing-along sessions, we have probably played in around 30 different care homes and I can honestly say that in our opinion Hillbeck is by far the most spacious, brightest, and enjoyable place to take our band to entertain the residents who along with the staff enjoy these sing-along sessions.

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Review from Bryan G (Regular Volunteer) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

Having worked in a care home environment for a good few years, I find Hillbeck to be a clean, comfortable home. Friendly staff that I've got to know well and always a happy atmosphere.

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Review from Peter Lee P (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother's residency in a care home filled me with dread. She is 96 years old, a widow with dementia and macular degeneration. She has been a resident for 2 years and I have watched the interaction between staff/residents with growing admiration when dealing with their needs. The building is bright

and the atmosphere is gently vibrant. Singing and laughter is often heard. Much is due to the appointment of the new manager some 18 months ago. Extraordinary effort is taken to stimulate interest and thereby enhance the quality of life of each resident.

My family and I have peace of mind knowing my mother is safe, happy and valued.

I have gone from dread to delight. Thank you Hillbeck!

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Review from Sheila R (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

My Mum has been at Hillbeck for almost years 6 years. It's such a happy home. All staff are dedicated and caring, ready to help or answer questions at all times. Some may be pushing cleaning trollies, delivering laundry, water just etc., - always busy, but make time for you and always answer Mum if

she wants to talk to them. Food is excellent, - nutritious, varied and interesting. Always informed if the Doctor has had to see her. Good variation of entertainment and craftwork - carer very talented. When taking her back to Hillbeck, either by ambulance or taxi, from outings she's tired, always says "Glad to be home"! Means everything to me. Have nothing but praise for all members of staff at Hillbeck - they've made her 'Home'.

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Hillbeck Residential Care Home

Care Provided by Hillbeck Residential Care Home

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Funding & Fees Guide for Hillbeck Residential Care Home

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