Holywell Park

Hodsoll Street, Ash-Cum-Ridley, Sevenoaks TN15 7LE
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9.6 41 Reviews
  • Holywell Park, Sevenoaks
Holywell Park is a large country house, set in its own grounds in the hamlet of Ashley-Cum-Ridley. Offering 24 hour nursing, dementia, residential and respite care the aim is to provide a friendly, caring environment for older people.

The home employs registered nurses, qualified care assistants, chefs, kitchen assistants and on-site housekeeping and maintenance staff.

Daily activities include: manicures, maintaining hobbies, playing games, Bingo, movie nights and themed nights. The home receives regular visits from musical and theatre groups, along with visits to the pantomime and garden centres.

Care Provided by Holywell Park

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sara White (General Manager)
  • Admission Criteria
    • Private and local authority
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Holywell Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,700
    • Self-Funded Residential Dementia Care £1,300 – £1,900
    • Self-Funded Nursing Care £1,400 – £1,900
    • Self-Funded Nursing Dementia Care £1,500 – £2,199
    • RESPITE Self-Funded Residential Care £1,300 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,900
    • RESPITE Self-Funded Nursing Care £1,500 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £2,200
  • All residents are assessed prior to move in and fees are calculated based on care needs and room choice.


  • (these prices are only a guideline, please contact Holywell Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Open visiting


  • Parking
  • On site parking available


Total of 41, showing 1-20
9.6

Holywell Park has a Review Score of 9.6 (9.641) out of 10, based on 20 reviews in the last 2 years. Over all time Holywell Park has 41 reviews.

Overall Experience

  • 34
  • 6
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  • 1

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

In my mind what sets Holywell Park apart is that it has the feeling that it is the residents home first of all. In this respect the staff are very professional and caring, but also have an informality when they are mixing with the residents, chatting, joking and showing a real interest in them.
The
activities schedule at Holywell is very comprehensive and varied with activities most days. Mum is wheelchair bound and being at Holywell means that she has been able to go out on trips with the other residents every month.
The home has an active Facebook page which is regularly updated with photos and videos. This feed regularly includes images of Mum getting involved in a whole range of activities and really enjoying herself.
Seeing Mum smiling in these images, confirms our view that we struck lucky when we found Holywell and took the decision to let Mum move there last August.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you for taking the time to leave a review. We always view ourselves as guests in our residents' home and helping create a warm, friendly home atmosphere is integral to our purpose. We are delighted that you can see Mum enjoying the activities via Facebook.


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Overall Experience  Overall Experience 5.0 out of 5

Our family member went to stay here for two week respite, but unfortunately with her condition getting worse and circumstances changing she will be staying.
The manger has been absolutely amazing, with all her help and support also every one of the staff are so lovely and friendly and have made everyone
feel
so welcome and accommodating to help her settle in. From the cleaners to chefs to entertainment girls, the carers and the receptionist is absolutely lovely we couldn't ask for better place for our loved one to be. They go above and beyond, the atmosphere is lovely and the home cleanliness is 10/10. We are so grateful for this beautiful home and that our loved one is here.
The care that is give is amazing.
Just want to say that the entertainment girls are just amazing, they make everyone laugh and the care and fun they give everyone in there is just incredible. Well done to every single staff member at Holywell Park Care Home. Thank you.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for leaving such a positive review, we are all delighted that you are happy with the care (and fun!) provided.


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Overall Experience  Overall Experience 1.0 out of 5

My wife arrived at Holywell Park on Friday 6 December, having previously been assessed by the manager. Over the weekend she was highly agitated and fell several times. On Monday 9 December the home arranged for her to be taken by ambulance to A&E, despite there being no physical injury, and said that
she was not welcome to come back, so effectively making her homeless. She was very unhappy there and while some of the staff treated her kindly it was a very sad short experience.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review and I am sorry that your experience was not what you had hoped. Unfortunately despite assessing residents before moving in it can be impossible to know the impact the move will have. We always understand this and work with patience and kindness to help this transition. We must ensure the safety of all within our care. We wish you and your wife nothing but the best moving forward.


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Overall Experience  Overall Experience 5.0 out of 5

A wonderful home full of dedicated staff committed to ensuring a caring environment for patients in the last years of their lives. I cannot speak to highly of the way they looked after my 97 year old mother, a sufferer from dementia.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review at this difficult time. Our residents are our second family and we will always be treated with the love and respect they deserve.


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Overall Experience  Overall Experience 4.0 out of 5

The most welcoming staff were amazing despite the short stay due to travelling. A massive thank you for all you did.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review. Your feedback is important to help us improve our service.


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Overall Experience  Overall Experience 5.0 out of 5

My dad went to Holywell on respite in July 2023 and ended up staying there. We visited many care homes before deciding on Holywell and without doubt the thing that makes this home stand head and shoulders above the rest was the absolute love care and attention the staff give to the residents.
The care
staff genuinely care. They are not simply doing a job. They go over and above and I have seen staff come to summer events on their day off and still look after the residents. Not because they have been told to or asked to but because they do genuinely have an affection for the residents.
Everyone at the home from kitchen and cleaning staff, the carers, nurses, admin staff and maintenance are friendly and kind. Dad's room is always immaculately clean.
Being a relative of a person at Holywell is like gaining a whole new family. There really is a family feel. They celebrate every residents birthdays and do their utmost to make their day special with cakes and presents.
The activities staff are amazing. They have planned activities every day. All residents are encouraged to join and they include those who maybe cannot get out of bed. Activities range from arts, crafts, games, live entertainment, baking, themed days, any national celebrations (Halloween etc.) sports, garden parties, BBQs, nursery kids visiting, days out, pamper days for men and women, animal visits. The list goes on. They have a whole year of activities planned. They take the time to find out what each resident enjoys and try to incorporate that too. Dad has Alzheimer's and it took him some time to settle in but the staff were patient with him. He is now very settled and is extremely happy at Holywell. I get to see glimpses of Dad's mischievous side where he is cheeky to the staff and at times winds them up which they all take in good spirit. The decision to put Dad in a home has been made so much easier by everyone at Holywell and I can genuinely relax in the knowledge that Dad is well looked after, safe and happy.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review. Your words embellish all we try to achieve at Walden Care and our Homes. Our family approach is central to all we deliver and each resident is cared for individually and with all the love and attention possible.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, always positive, kind and friendly.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave a review. We are delighted that our staff go above and beyond across all areas.


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Overall Experience  Overall Experience 5.0 out of 5

Our Mum has advanced dementia and has been a resident at Holywell Park for over a year. As she has become frailer, her needs have increased. Our family experience of Holywell has been incredibly positive. Without a doubt, it is the amazing staff that makes Holywell so special. Every staff member is
professional, caring and understanding. They care for Mum and her family. We could not have gone through all the ups and downs of Mum's illness without them. Despite the many challenges, the staff face daily, they always remain calm and positive. We cannot thank them enough for the love and care they all give to our mum.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review. Caring for Mum and all our residents is an honour and privilege, and our aim is always to make her life as happy as possible. It is wonderful that you see this reflected.


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Overall Experience  Overall Experience 5.0 out of 5

No words can be put together about Holywell Park Nursing Home. You are amazing, all of you caring and thoughtful. Always have time to chat with me about everything. Dad's care is excellent in every aspect. The social side of things is all singing all dancing, the residents are really happy, and love
seeing all of you get up to via social media, well done.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave us a review and we are delighted that your feedback is so positive.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was in the home for seven weeks. I/we found the staff warm and friendly. Nothing was too much trouble. I found the staff kind and respectful to my mum.
There was a cheerful jolly atmosphere, and the residents seemed content and happy.

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Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for over a year now. The staff are lovely and so supportive. My dad really enjoys the activities, such as day trips. The staff do a great job of keeping me up to date at all times and the nurses are always checking up on any changes in health. I feel he is safe which is very important
to me.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you very much for taking the time to leave a review. We are so pleased that Dad is happy and enjoying all we have to offer at Holywell Park.


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Overall Experience  Overall Experience 5.0 out of 5

With a rocky start with my dad's arrival and with all the help and support from the staff he doesn't want to be anywhere else (and that is saying a lot). It is lovely going in and visiting because we are always greeted with a warm welcome and smiles. The activities they do have got my dad active and
taking part, something he would not have done before. My mind is at peace knowing he is well cared for, clean, tidy, well watered and fed (he loves the food). But most of all he is happy!

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you for taking the time to leave us a review. We are delighted Dad is now so happy and settled here in his new home.


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Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with my aunt's care. She has now settled in well and I can't think of any complaints whatsoever.
All the staff are friendly and kind and although we have only been connected to Holywell Park since the end of August, staff are now recognising us when we arrive.
Overall a very
good care home for my aunt. The food must be very good as my aunt is notoriously a finicky eater and she says the food is nice!

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review, we are delighted that your aunt has settled in so well and that you are always greeted with a smile.


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Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Holywell Park for about 14 months before passing away recently. Throughout his stay, he was treated with the utmost courtesy and respect even if he was being difficult. His dignity was always maintained and his personal hygiene was attended to excellently. Staff in all departments
were unfailingly patient, sometimes under considerable pressure. With my limited knowledge of care homes, Holywell was in my opinion first rate.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for leaving us a review under such painful circumstances. We are pleased that we were able to provide the best care for him during his 14 months with us.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has only been resident for 2 weeks, but from the moment I went to view I knew it was a good place. All the staff are happy and smiling, they greet every resident as a dear friend and in fact they probably are as every member of staff I have asked has been there for at least 9 years. They all
love their jobs and the residents. Nothing is too much trouble. The home is a beautiful old house set in stunning grounds with lovely views, which I prefer. Mum has settled well, for which I am grateful as they can cater to all her future health/nursing care as needed. All the activities and outings are a bonus too and everyone is encouraged to participate. Keep up the good work. It is a 5-star hotel, in fact probably better than that.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thankyou so much for leaving such lovely feedback. We are so pleased that you are happy and Mum has settled so well. We are enormously proud of our home and team.


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Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the home from an assessment right after hospital treatment with a view to long term care. He's been looked after very well and his committed his carries were very nice. Myself and my family feel very happy about him being in the house and the carers have removed a lot of the
worries about looking after my father.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review. We are delighted that you are happy with Dad's care.


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Overall Experience  Overall Experience 4.0 out of 5

Staff always polite, considerate and very helpful. Nothing appears to be too much trouble.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review. We are delighted you are happy with our team.


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Overall Experience  Overall Experience 5.0 out of 5

I am so happy that we were lucky enough to find this beautiful home.
The staff are amazing and we feel really happy that Mum is so safe and wonderfully cared for.
It is a very difficult decision to make, but with the support of the home, it makes things a lot easier.
The building is very stately
and very clean and tidy, the grounds and position are stunning.
Everybody I have met there on my visits are so friendly and caring. Always laugh and are so lovely towards the residence. The choice of endless food is amazing, it is like sitting in a restaurant. The staff work so incredibly hard and get the feeling that the whole operation is managed very well.
We would like to thank each and every one of you for looking after Mum and the care you offer to her.
Thank you so much.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave us a review and we are delighted that Mum feels safe and well cared for. Our team is truly dedicated to ensuring our residents live a wonderful life with us.


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Overall Experience  Overall Experience 4.0 out of 5

We have found Holywell Park to be friendly and welcoming. All the staff care ably for the residents. We are reassured that the residents are in a safe environment with constant care and nursing. The range of activities provided for the resident's entertainment is good and the staff support and engagement
is always kind.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us feedback. We are delighted that you find our home safe, friendly and welcoming.


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Overall Experience  Overall Experience 5.0 out of 5

New, but so very happy with the carer for my husband.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave a review and we are delighted that you are happy with the personalised care we provide.


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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Holywell Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for Holywell Park is calculated as follows: ( (177 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 234 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holywell Park is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Sara

Sara White

Job Title: General Manager

Joined: 2013

I started my career at Holywell over 10 years ago as a nurse. I loved it straight away and being the General Manager has always been my dream job.


We think of ourselves like a family at Holywell and treat our residents with kindness, respect, and dignity.


We are a lively bunch, and no day is the same. I believe in looking at the person, not the illness.


My door is always open to residents, relatives, and staff. I like to say hello to every resident every day and have a chat.


Good communication and daily updates with all departments are essential for effective teamwork.


I encourage professional and personal growth through training, supervision and being self-aware.


I have 2 grown-up daughters and family overseas so we love to travel.


I play Pickleball every week, enjoy coastal walks, and lots of socialising and enjoy life at home and work.


Rachael

Rachael Crawte

Job Title: Deputy Manager

Joined: 2024

As a dedicated and proactive Deputy Manager, I bring a solid track record of driving team performance ensuring the highest standards of care. With a focus on business goals and service delivery, I support management in planning and implementing key initiatives identifying areas for improvement and fostering a positive, empathic and devoted work culture. I excel in motivating and guiding my team, promoting professional development and consistently achieving organisational values and vision.


When not at work I am the mother of 2 teenagers.


Becky

Becky Cooper-Thorn

Job Title: Head of Care

Joined: 2003

I have worked at Holywell Park for 20 years, I started as a housekeeper and I have worked my way up through housekeeping, kitchen assistant, care assistant and team leader, then finally settling as Head of the Care team which I have been doing for the past 4 years. I am extremely determined. I feel my confidence and knowledge have grown massively over the years. I’ve enjoyed every minute of learning about the different aspects of care, there is so much more to being a care assistant than exclusively meeting personal care needs. I love building a good rapport with all the residents and providing an excellent standard of care in a person-centred approach. I love to go that extra mile to see a smile on our resident's faces.


Jo

Jo Lingham

Job Title: Head of Activities

Joined: 2010

I have worked at Holywell Park for over 13 years.


I began as a care assistant, through to team leader and now Activities and Wellbeing Leader.


I’m a Mum of 3 wonderful boys who are my world, they love coming in to see the residents, I want them to grow up see a care home setting as an inclusive environment.


I have been revamping the range of activities at Holywell Park to accommodate some of our newer residents and introduce new opportunities.


We are finding out so much more about our residents and able to give proper holistic care.


With a greater understanding of their backgrounds, I am able to act as an advocate to improve their daily lives.


Holywell Park has always had a family feel and now we can get back to normality post covid, we cannot wait to extend our family further and invite you all along on our journey.


Caren

Caren Harvey

Job Title: Administrator

Joined: 2017

I started working at Holywell Park in December 2017 as a Part-time Administrator and was then offered the full-time position of Home Administrator in January 2019 due to staff changes.
I am responsible for the smooth running of the payroll and other financial issues and work closely with our staff, residents, and families. I also work alongside our accounts team.
It’s a challenging but enjoyable role as no two days are the same.
Before having my children, who are now teenagers I worked as a payroll officer for an international advertising agency. I then took a work from home job with a media agency while raising them.
As a family we spend some of our weekends watching my daughter show jumping as she has her own horse.


Sophie

Sophie Booker

Job Title: Head Housekeeper

Joined: 2017

I have been working for Holywell for 9 years and I have been Head of Housekeeping since 2017.


During this time I have worked hard at creating a dedicated, hardworking and solid team of housekeepers.


I enjoy coming to work and making a difference. As a team, we work hard daily in making Holywell a friendly, lovely and clean homely environment for our residents.


Derrick

Derrick Jenner

Job Title: Head Chef

Joined: 2007

My name is Derrick, I have been working at Holywell Park as the Kitchen Manager and Chef for the last 16 years.


I run the meal service and manage several kitchen staff ensuring legislation and paperwork is up to date.


I enjoy cooking and trialling new menus to suit a variety of diets and needs.


Outside of work, I enjoy fixing things at home and gardening.


Frequently Asked Questions about Holywell Park

What types of Care is Holywell Park registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holywell Park provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Holywell Park have?

There are 58 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Holywell Park?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holywell Park to the centre of Sevenoaks?

7.7 mile(s) as the crow flies, distance by road may be significantly further.