Holywell is set in peaceful surroundings with beautiful grounds
Jane A (Daughter of Resident)
Staff have been very caring and have managed particularly well during the COVID restrictions
Julie P (Daughter of Resident)
The staff are conscientious, courteous and friendly and are always willing to help
Diane B (Daughter of Resident)
All residents are assessed prior to move in and fees are calculated based on care needs and room choice.
Open visiting
On site parking available
Holywell Park has a Review Score of 9.6 (9.641) out of 10, based on 20 reviews in the last 2 years. Over all time Holywell Park has 41 reviews.
Review from Steve C (Son of Resident) published on 1 February 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kimberley Fletcher, Home Manager at Holywell Park
Thank you for your very kind words Steve. We do have a great 'care' team here which includes the housekeeping, kitchen, activity, admin and maintenance staff who all contribute towards making that journey, at end of life, a little lighter for families and the resident.
It is important to us all that we not only deliver holistic person-centred care to our lovely residents, but also that family memories of those last days are meaningful and calm. Best regards to you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.641) out of 10 for Holywell Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.641 for Holywell Park is calculated as follows: ( (177 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 234 Ratings = 4.641
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holywell Park is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2013
I started my career at Holywell over 10 years ago as a nurse. I loved it straight away and being the General Manager has always been my dream job.
We think of ourselves like a family at Holywell and treat our residents with kindness, respect, and dignity.
We are a lively bunch, and no day is the same. I believe in looking at the person, not the illness.
My door is always open to residents, relatives, and staff. I like to say hello to every resident every day and have a chat.
Good communication and daily updates with all departments are essential for effective teamwork.
I encourage professional and personal growth through training, supervision and being self-aware.
I have 2 grown-up daughters and family overseas so we love to travel.
I play Pickleball every week, enjoy coastal walks, and lots of socialising and enjoy life at home and work.
Job Title: Deputy Manager
Joined: 2024
As a dedicated and proactive Deputy Manager, I bring a solid track record of driving team performance ensuring the highest standards of care. With a focus on business goals and service delivery, I support management in planning and implementing key initiatives identifying areas for improvement and fostering a positive, empathic and devoted work culture. I excel in motivating and guiding my team, promoting professional development and consistently achieving organisational values and vision.
When not at work I am the mother of 2 teenagers.
Job Title: Head of Care
Joined: 2003
I have worked at Holywell Park for 20 years, I started as a housekeeper and I have worked my way up through housekeeping, kitchen assistant, care assistant and team leader, then finally settling as Head of the Care team which I have been doing for the past 4 years. I am extremely determined. I feel my confidence and knowledge have grown massively over the years. I’ve enjoyed every minute of learning about the different aspects of care, there is so much more to being a care assistant than exclusively meeting personal care needs. I love building a good rapport with all the residents and providing an excellent standard of care in a person-centred approach. I love to go that extra mile to see a smile on our resident's faces.
Job Title: Head of Activities
Joined: 2010
I have worked at Holywell Park for over 13 years.
I began as a care assistant, through to team leader and now Activities and Wellbeing Leader.
I’m a Mum of 3 wonderful boys who are my world, they love coming in to see the residents, I want them to grow up see a care home setting as an inclusive environment.
I have been revamping the range of activities at Holywell Park to accommodate some of our newer residents and introduce new opportunities.
We are finding out so much more about our residents and able to give proper holistic care.
With a greater understanding of their backgrounds, I am able to act as an advocate to improve their daily lives.
Holywell Park has always had a family feel and now we can get back to normality post covid, we cannot wait to extend our family further and invite you all along on our journey.
Job Title: Administrator
Joined: 2017
I started working at Holywell Park in December 2017 as a Part-time Administrator and was then offered the full-time position of Home Administrator in January 2019 due to staff changes.
I am responsible for the smooth running of the payroll and other financial issues and work closely with our staff, residents, and families. I also work alongside our accounts team.
It’s a challenging but enjoyable role as no two days are the same.
Before having my children, who are now teenagers I worked as a payroll officer for an international advertising agency. I then took a work from home job with a media agency while raising them.
As a family we spend some of our weekends watching my daughter show jumping as she has her own horse.
Job Title: Head Housekeeper
Joined: 2017
I have been working for Holywell for 9 years and I have been Head of Housekeeping since 2017.
During this time I have worked hard at creating a dedicated, hardworking and solid team of housekeepers.
I enjoy coming to work and making a difference. As a team, we work hard daily in making Holywell a friendly, lovely and clean homely environment for our residents.
Job Title: Head Chef
Joined: 2007
My name is Derrick, I have been working at Holywell Park as the Kitchen Manager and Chef for the last 16 years.
I run the meal service and manage several kitchen staff ensuring legislation and paperwork is up to date.
I enjoy cooking and trialling new menus to suit a variety of diets and needs.
Outside of work, I enjoy fixing things at home and gardening.
