The Hollies

14/16 Park Road, Southborough, Tunbridge Wells TN4 0NX
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9.7 49 Reviews
  • The Hollies, Tunbridge Wells
The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.

Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.

The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.

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Care Provided by The Hollies

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gladiola Apiado (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Hollies

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
  • (these prices are only a guideline, please contact The Hollies to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Hollies Reviews (49)

Total of 49, showing 1-20
9.7

The Hollies has a Review Score of 9.7 (9.670) out of 10, based on 15 reviews in the last 2 years. Over all time The Hollies has 49 reviews.

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Review from D T (Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, no complaints. Happy and content.

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Review from Suzanne O (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at The Hollies since January 2020 and has a diagnosis of Lewy body dementia. He has always received dignified, kind and professional care there. He is always commenting on how helpful each staff member is to him. As a family, we've always felt welcomed and supported too by
the staff which has made a huge difference to us all. It is a friendly atmosphere and we are always welcomed kindly when we visit. We are kept up to date with any issues that need to be addressed around Dad's ongoing care. It really has become like a second family to Dad who has given him a very important quality of life at this stage in his dementia. We are very grateful for the care he receives there and can't praise them highly enough, for all they have done and do do.

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Review from Trevor J (Son of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Hollies were fabulous when caring for my mother, who had dementia and other conditions. They were always on the ball, particularly when it came to dealing with multiple outside agencies. A staff member even took Mum to the hospital for an appointment and waited with her for 13 hours.
Your relatives will be in very good hands.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you for all the appreciation and support in all that we do at The Hollies. I will pass this message to all the staff.


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Review from S L (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the home is very nice. The staff look after residents very well and the care manager is lovely she is a sweetheart.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for your kind and lovely words. We will continue to give our very best to our service users and thank you for your support and we will welcome all your suggestions.


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Review from S F (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is really happy at the Hollies. The staff are so friendly and helpful. They provide good entertainment for the residents. I would highly recommend it to anyone looking for residential care.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much rest assured that we will continue to give the best we can and we appreciate all your suggestions to be able to improve the service. I will pass on to all the staff the message.


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Review from S W (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff consistently offer an extremely high level of care to residents. The home is very safe, clean and comfortable with lots of variety in home-cooked high-quality meals and opportunities for residents to be involved in activities if they wish. I couldn’t ask for better care by the
manager who is outstanding and ensures all her team deliver her own high standards.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for all the appreciation in all that we do.
We all try our very best to look after them the best that we can and most of all, they all remain safe and happy.


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Review from S W (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is outstanding in this warm and friendly small care home. The bedrooms are cleaned daily and all the staff are efficient, friendly, caring, understanding and helpful, making it their duty to get to know every resident's care needs and personality so they can be made as happy and comfortable
as possible. The carers' attitudes and the residents' safety, well-being, comfort and happiness are what is most important in our opinion, and we could not be happier with the Hollies for the outstanding care they give to each of the 20 or so residents there.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much for trusting the support of The Hollies Team. We all share the same vision and aim and we will continue to do this in the best possible we can. We will continue to improve the service with all your support.


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Review from Denis I (Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Good. Recommend.

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Review from S P (Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living in this care home. The staff are very caring and helpful if anyone has a problem with their health or anything that might crop up during the working day can be dealt with and if help is required in any other department, help is available.

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Review from Angela B (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the home, always helpful. Mum has been here six years. They have looked after Mum very well. Lovely home.

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Review from Michael E (Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review of this location is that the staff are good and the building is kept very clean.

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Review from J H (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been really well cared for. She has company and the activities are keeping her mind and body active. Staff are helpful and offer reassurance to both her and her family. Distant relatives enjoy looking at the Facebook page. All in all, a great care home. Thank you.

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Review from Brenda W (Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable.

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Review from Jane E (Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is very good. I recommend this place.

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Review from Edna B (Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good place to live and feel safe. I feel happy and safe.

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Review from Pauline W (Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. They have a wonderful way of dealing with us. Treatment is handled with care. Yes, I recommend this place.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you for appreciating what we all do. We will all continue to do our best in every way we can.


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Review from Linda W (Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy at this home. The staff are very nice, the food is good and it is a home from home. Hope to be here for a long time. The room is very nice.

Reply from Gladys Apiado, Home Manager at The Hollies

Dear Linda,
We are very happy to know you have settled well and feel at home and very happy. I'm glad you liked your room.


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Review from T T (Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for many years and have found the staff and treatment (personal) excellent.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you so much. We will all do our best to maintain our excellent service to all of you.


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Review from Rosemary D (Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy staying in The Hollies. The staff are helpful and caring and do as much as they can to make our stay here as good as it can be.

Reply from Gladys Apiado, Home Manager at The Hollies

Dear Rosemary,
We are all glad to know you are happy here at The Hollies.
Thank you for your review and I'd just like you to know that we value your thoughts and feelings and I know you know where to go and approach on any concerns you have.


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Review from Jane D (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in this care home since February. It has a very homely/family environment. The management and staff go beyond their duties to make him feel cared for and loved. They are always warm and welcoming when we visit and nothing is ever too much trouble. It is so reassuring for our family that
my Dad is in a safe and loving environment and has the best care he can for his needs. Thank you to them all.

Reply from Gladys Apiado, Home Manager at The Hollies

Thank you Jane for the appreciation and I will pass on to all the staff your kind and appreciative words. We will all continue to do our best to look after your Dad the best that we can.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for The Hollies is calculated as follows: ( (126 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hollies is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hollies provide?

Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Hollies have?

There are 17 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hollies to the centre of Tunbridge Wells?

1.8 mile(s) as the crow flies, distance by road may be significantly further.