The Hollies

14/16 Park Road, Southborough, Tunbridge Wells TN4 0NX
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9.7 49 Reviews
  • The Hollies, Tunbridge Wells
The Hollies provides quality Dementia Care in a residential setting located close to Tunbridge Wells, from a comfortable facility with scenic grounds.

Thirty-one residents are cared for in a converted Georgian property, with the addition of a sensory corridor for residents to walk around and enjoy, and a flexible outlook on health services with excellent links to District Nurses, GP surgeries and Hospice care.

The service is regulated by the Care Quality Commission, and looks to adhere to all areas of health, hygiene and security, while maintaining a friendly outlook to residents' personal wishes.

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Care Provided by The Hollies

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gladiola Apiado (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Hollies

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
  • (these prices are only a guideline, please contact The Hollies to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Hollies Reviews (49)

Total of 49, showing 21-40
9.7

The Hollies has a Review Score of 9.7 (9.670) out of 10, based on 15 reviews in the last 2 years. Over all time The Hollies has 49 reviews.

Overall Experience

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Date Published

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Review from Dan W (Friend of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of The Hollies. They are always so welcoming when we visit. It is nice to be able to visit again, now that restrictions have eased. The care they offer is excellent and everyone is well looked after.

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Review from Roy W (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend every week since he has been at this care home. I am pleased with all who are involved with this home. His care has been exceptional, he's loved by all. I personally can not find fault and look forward to my visit.

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Review from Clare N (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for three years.
The staff are extremely kind and patient.
The facility is always clean, the food home-cooked and plentiful.
The staff treat the residents like family.
I cannot recommend The Hollies highly enough.

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Review from Pauline T (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Hollies for about 3 years.
She has been treated with such kindness and respect.
The manager is amazing and has been so good to us, our mother and recently our father.
The Hollies is warm, friendly, spotlessly clean.
We are hugely appreciative of everything the manager and the
staff do for our mother and the residents.
We trust them absolutely.

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Review from Jayne W (Niece of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt lives here, she is treated incredibly well, as are my family and I when we visit.
The manager and her team are absolutely fabulous - caring, kind, funny, welcoming and knowledgeable.
If I end up in the situation of needing this type of care, I want to move here so I know I will be loved and
cared for.
The food is delicious too!

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Review from Sheila W (Sister of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at The Hollies is wonderful. Happy, friendly people.
I love coming over to see all of the staff. I really do love them all. The food is delicious especially the homemade biscuits, yum.
As I said I do love them all, but I have great feelings for two in particular.
Love to you all.

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Review from G B (Daughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Of course, was very worried about Mum going into a care home. But have been really please don how things are going. Mum is looked after so well. All the staff are very kind and patient with Mum and the other residents. There are always fun things for them to do i.e. dancing, singing, arts and crafts.
Brilliant.

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Review from Valerie B (Sister of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a positive experience. They looked after my sister very well. Whenever I visited I was given a cup of coffee. Everyone has been very kind to me.

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Review from Susan F (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is safe and happy at The Hollies. She was originally in a home in Maidstone, although it looked very smart the staff were uncaring and could not be bothered to help her. I transferred her to The Hollies and what a difference. The staff are so caring and cheerful. I feel my mother is treated
with respect and compassion.

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Review from Janice C (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly when we are here. They appear to be always attentive towards the patients. The home is always clean and tidy and we have no problems with regards to the care home.

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Review from Sydney C (Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy. I like my bedroom. Since coming here I have found love. The food is very nice, but the staff are nicer, always happy to have a giggle. I like to go out on trips and I like going into the garden to have a BBQ.

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Review from Elsie B (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy coming here every week. Residents here seem happy and well adjusted. Staff work very hard.

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Review from Marie L (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for over 18 months. The staff are lovely, helpful and have gotten me through some very hard times. They always like to take people out on trips which I enjoy lots. They are patient and we can always have a laugh.

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Review from Richard M (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and very caring and show lots of compassion.

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Review from Robert W (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be exceptional in the help and support they offer to all residents and visitors alike.


Mum is always happy at The Hollies, the carers always seem to know what is best for her to wear.


I always feel welcome when visiting The Hollies.


I can recommend The Hollies

care home 100%.

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Review from John B (Partner of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly, all staff are kind. This counts for a lot. The food is excellent and all residents are catered for amply. There is always something going on with residents being engaged personally by staff. It will be even better in Spring and Summer, when residents can enjoy the splendid garden, along with
family and friends.

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Review from Lynda W (Daughter of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well looked after. Carers are very patient and treat her with dignity. I know she is in good hands. Always made to feel welcome when I visit, which is often. When she was ill, the care she received was second to none. Garden is nice and big for residents in summer. Kitchen staff are lovely.
Feels homely.

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Review from Sonya W (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at The Hollies. The staff are very friendly and kind. Mum enjoys the social events such as singing, cheese and 'wine' (grape juice) parties. Staff are always welcoming. The place is always clean and tidy including her bedroom. Food is nice.

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Review from D R (Sister of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister, who can present quite challenging behaviour, is treated with kindness and respect (as are all the other residents).
The staff show genuine warmth to all, and know each person, their history and needs, treating them with unfailing patience.

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Review from Mary L (Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying myself. I have made many friends and the staff, I always have a laugh. I feel safe. I know they are there for me whenever I need them.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for The Hollies is calculated as follows: ( (126 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hollies is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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