Ivybank Care Home

Wellington Road, Temple Ewell, Dover CT16 3DB
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9.6 32 Reviews
  • Ivybank Care Home, Dover
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Care Provided by Ivybank Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Ivybank Health Care Ltd
  • Person in charge
  • Jan Flisher (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Ivybank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,350 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,750
  • (these prices are only a guideline, please contact Ivybank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Ivybank Care Home? View your Advertising Options

Ivybank Care Home Reviews (32)

Total of 32, showing 1-20
9.6

Ivybank Care Home has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time Ivybank Care Home has 32 reviews.

Overall Experience

  • 23
  • 9
  • 0
  • 0
  • 0

Date Published

32
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24

Review from S H (Granddaughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been here at Ivy Banks for a week at respite. I have been really pleased with how friendly and welcoming the staff have been with her and she tells me every visit that everyone is really nice. The home looks and smells clean, their meals look really nice, we visited when there was a roast
and it looked lovely.
My nan was anxious and missing home but I talked to staff who reassured me it was shortlived and settled well. I would recommend them and thank the staff for their care.

Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home

Thank you vey much for your kind words. Your nan is an absolute delight and we were very lucky to be able to care for her, albeit for a short time. We look forward to welcoming her back if we are needed.


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Review from E C (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum arrived at Ivy Bank we as a family are very pleased with the care our mum receives. The friendliness of the staff and management. If we have any worries or concerns, once raising them, they are dealt with promptly. Also, the introduction of social media has allowed mum's family who can't
visit to see how well she enjoys her life at Ivy Bank. Thank you one and all at Ivy Bank you are all great.

Reply from Karina Vernau-Pope, Manager at Ivybank Care Home

Thank you so much for taking the time to share your views on Ivybank Care Home. The team will be very happy to read your kind words.


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Review from Carina S (Niece of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for everything your team have done he was happy and healthy until the end.

Reply from Karina Vernau-pope, Registered Manager at Ivybank Care Home

Hello, your kind words are very much appreciated by myself and the team at Ivybank. Thank you for your close involvement in your Uncle's care. He is already missed in the home.


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Review from A Y (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to have chosen Ivybank for mum. The staff are so kind, caring and fun. There are always lots of activities going on and nothing is too much trouble, It means a lot to know mum is safe and cared for. I visit 3 - 4 times a week and I am always made to feel welcome and offered refreshments.
Overall 5 stars

Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home

Thank you so much for your kind words and positive review! We're thrilled to hear that you have no complaints - this is exactly what we strive for every day. Our team takes great pride in maintaining the highest standards of care. We truly love what we do and it's a joy to come to work each day knowing we're making a difference. Thank you again for your feedback. It means the world to us!


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Review from H B (Granddaughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and grandma seems very happy.

Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home

Thank you for your kind words. Your grandma has been welcomed into the Ivybank family along with her extended family.


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Review from E C (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say have no worries about my mum being cared for she is very happy. All the staff are amazing in dealing with her needs going above and beyond with her care. Entertainment provided for all the residents is great getting all involved. Meals are enjoyed by my mum the selection provided are
wonderful and cooked to perfection. Very happy all round.

Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home

Thank you for your kind words. Moving into residential care can be emotional and heart-wrenching. You and your mum have become part of the Ivybank family along with the rest of your family.


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Review from Emma B (Granddaughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so lovely and welcoming. Always help with any questions.
They support and help grandma.

Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home

Thank you very much for your review. It's always nice to receive positive responses to the home and the hard work completed by the staff.


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Review from N J (Nephew of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable care home, excellent staff, homely and professional feel, very good food, excellent social and event activities, I highly recommend Ivy Bank Care Home.

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Review from I H (Husband of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Ivy Bank for five years now. The home is an excellent place for my wife, who has vascular dementia. The staff are very caring and treat my wife with patience and dignity, she can be very demanding. The home is very clean and tidy and the food is excellent. The home is managed well
and I have no issues in how it is run.

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Review from C Q (Granddaughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has been treated with care and patience during his four weeks respite. Staff are kind and have looked after him well. Communication is good, and nothing seems too much bother for them; they are happy to take calls and for us to check in with them regularly. Rooms are nice and clean, and security
seems good. Some residents with accessibility issues may struggle, so would be worth checking with providers before their stay.

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Review from Kirsty R (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so comforted by the fact that I know Mum is being well cared for. As I dont live in the UK, I can't visit and be involved as much as I would like. On my last visit, the staff were so welcoming and supportive, and their warmth and care for my mum really shone through. It is very clear that the home
is well-run, and the staff care for the residents. Thank you from the bottom of my heart.

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Review from Vera S (Wife of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found from the very first time I brought my husband to Ivy Bank that the staff were very caring. Two of them met us first as we parked the car and helped us inside. Since he has been here, they are always considering his welfare, not only his but my welfare also. They are all very kind and caring.
Thank you.

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Review from S C (Granddaughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly place. Nan seems to love it here.

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Review from Gillian P (Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care leading to a fast recovery for me. The staff were very helpful and professional. There were too many staff helping me to mention by name, but thank you all! The exercises were very good at improving my mobility, and I promise to try to slow down!

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Review from Pauline G (Daughter of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are outstanding in their level of care and respect for my mum. They really are an excellent home, and I cannot praise them enough. Such stars. So inspiring.

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Review from R E (Son of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We hear so much about issues at care homes whether it be due to overworked staff etc.
Our experience of Ivy Bank has always been one where care is the primary focus. The staff are always ensuring that mum is comfortable and as happy as possible.

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Review from G L (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been very well looked after by the lovely staff at Ivybank. Dad is happy and healthy. He is treated with dignity and respect. The staff interact with the people they care for with empathy and consideration.

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Review from Susan W (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to place Mum into respite for 4 weeks as I was away on holiday. Mum has 3 forms of dementia and was scared about going into any home as she was hurt badly in the last rest home ..the home and person have been dealt with severely.
We were warmly met by a lovely lady, who explained how things
worked and what activities were available.
When I was away I made the decision to ask if Mum could stay permanently as I wanted to be her daughter again and not her carer. At home she wasn’t taking medication, eating properly even though I was cooking fresh for her.
She had horrific hallucinations which I was beginning to struggle to comfort her. Circumstances beyond my control I couldn’t keep Mum safe anymore. Ivybank has literally given me my life back and allowed me to be Mums Daughter again. She’s safe, clean, well-fed and treated with dignity. A detailed diary is kept on all residents. Food smells absolutely delicious. The home smells homely, not stale like some other rest homes.

Reply from Jan Flisher, Manager at Ivybank Care Home

Thank you for a lovely review and the positive feedback you have given to Ivy banks staff. from all of us at Ivybank.


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Review from Amanda R (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming into Ivy Bank a year ago, Mum has seemed happy, and the outburst she was previously having, have lessened (she has Alzheimer's quite advanced). Due to Covid, we have not been able to view the home fully or see Mums room, but when we have visited, Mum is always clean and tidy, and all staff
we came into contact with have been brilliant with her. She is treated with respect and dignity, and we feel Mum is in safe hands.

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Review from Brenda S (Wife of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the improvement in activities. The staff are always ready to listen to any concerns that we have and act accordingly. The fact that there has been no COVID-19 in the home is a huge plus and peace of mind to family and friend of the residents.

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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Ivybank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Ivybank Care Home is calculated as follows: ( (74 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Ivybank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ivybank Care Home

What types of Care is Ivybank Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ivybank Care Home provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ivybank Care Home have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ivybank Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ivybank Care Home to the centre of Dover?

2.5 mile(s) as the crow flies, distance by road may be significantly further.