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Ivybank Care Home has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time Ivybank Care Home has 32 reviews.
Review from Sharon B (Daughter of Resident) published on 31 March 2020
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from S S (Daughter of Resident) published on 17 December 2019
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Overall Experience
4.0 out of 5
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Review from L H (Wife of Resident) published on 22 November 2019
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from N J (Daughter of Resident) published on 6 November 2019
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Overall Experience
4.0 out of 5
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Review from K W (Brother of Resident) published on 6 November 2019
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Overall Experience
4.0 out of 5
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Review from J P (Regular Volunteer) published on 11 October 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from M L (Son of Resident) published on 10 October 2019
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from T O (Daughter of Resident) published on 7 October 2019
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Overall Experience
4.0 out of 5
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Care / Support
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Review from G N (Daughter of Resident) published on 7 October 2019
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from R D (Son of Resident) published on 7 October 2019
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
Review from P L (Daughter-in-law of Resident) published on 7 October 2019
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
Rooms
Value for Money
Review from John W (Brother of Resident) published on 21 April 2017
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 9.6 (9.550) out of 10 for Ivybank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for Ivybank Care Home is calculated as follows: ( (74 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Ivybank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Dec 2022
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