Review from Theresa L (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

My mum has been at Rosewood for a while and me and my family are absolutely thrilled with her care. The staff are absolutely brilliant they do a wonderful job. My mum has come on so well she's very happy thank you very much for the wonderful care.

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Review from T W (Niece of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

The staff at Rosewood were truly wonderful and made the last few weeks of my auntie's life as good as they could possibly be. They were fantastic in communicating with us and we were very grateful for everything they did.

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Review from Charlie C (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience

My Mum stayed at Rosewood for around six weeks last year between leaving hospital and going home. The staff, particularly the manager, were very helpful and good-natured at a time when they were working under very difficult circumstances. I would definitely recommend Rosewood on this basis.

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Review from Nina C (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

So thankful to Head Office, the Manager and Staff at Rosewood for their care and support during the Coronavirus outbreak. As Rosewood was promptly shut down before the government lockdown rules there have been no cases of the virus in the home. I have visited my Mother looking through the window most

weeks and the staff continue with their kind and caring attitude making sure Mum is by the window so I can see her and talk to her which has helped so much at this difficult time. Thank you all once again.

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Review from Alison M (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

My mum has been at Rosewood for just over 18 months following a number of falls at home which resulted in her fracturing her hip and needing an operation. Her dementia had deteriorated so she wasn't able to go home. It took a while for her to become settled at Rosewood but now she seems happy and

content. She is looked after well by the staff and I can rest assured that she is receiving the care she needs. Food is varied, nutritious and plentiful and it is good to know that she is eating home-cooked meals. The staff are always friendly and have a good relationship with mum.

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Review from Jacqueline J (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

My Mother was admitted to Rosewood in January 2020 after a series of falls left her in hospital. She had a three week assessment period at Rosewood and it was decided that she was unable to go back to her own property, and would remain in Rosewood. As she has Alzheimer's disease, it is difficult to

say if she is happy but she appears to be content to remain at Rosewood. I have been very impressed with all the staff and their ability to deal with my Mother's needs.

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Review from Sue F (Cousin of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

Despite lockdown, the nurses and carers at the home have kept in constant touch with me regarding care and anything going on in the home. My relative had her birthday and she was made a cake, fussed over and I was able to facetime her. They are very thoughtful, understanding and caring and I couldn't

wish for a nicer, safer place for my relative to be.

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Review from Harry J (Son of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience

This is a very warm, homely and friendly care home. All the staff, the manager, care staff, housekeeper, etc treat the residents with dignity and respect, they are brilliant. They let me know if there are any health issues with my dad and I can visit him whenever I want. There are plenty of activities

going on within the care home for the residents to take part in and there is a lovely patio area that my dad enjoys using in the warmer weather. Thank you all.

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Review from J C (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience

Staff always helpful and cheerful. Good communication when something happens or the staff are taking mum out.

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Review from Janet A (Daughter of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience

My mother has been at Rosewood for a number of months now, from the beginning she has been treated with kindness and respect. The level of care she receives from all the staff and carers is second to none. I genuinely believe the care she receives on a daily basis from the carers is on a personal level

rather than just a job for them. They help her maintain a level of dignity by assisting her in such a way that she feels she still has a little independence.

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Review from D C (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

Rosewood Care Home provides a safe environment for the Staff and people they care for. The Staff are well trained in their respective duties and the Care home is kept clean and tidy at all times. Staff engage with the people they care for and take whatever action is necessary to ensure people are well

and comfortable.
The food provided ensures a healthy balanced diet. If there are any problems with the people they care for staff always keep direct family informed or doctors visits/ hospital treatment.
Overall a good service is provided.

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Review from Alex Y (Son of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience

The care at Rosewood is excellent. The staff and management team are very supportive. The residents are offered a variety of food for breakfast, lunch and dinner and the home is kept clean and tidy. I wouldn't hesitate in recommending Rosewood to anyone looking for a care home for their loved one.

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Review from J N (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience

The care home is good. Bit rough around the edges and more care needs to be taken to make sure residents are warm. My mother has got into the habit of taking her footwear off and so them has cold feet that them makes her cold all over. This needs to be kept an eye on. Overall, though, mum is happy which

is the main thing.

Reply from Cem Osman, P/A to the Director at Rosewood Care Home

Thank you for your positive comments, it is so lovely to hear you consider the home is good and that your mum is happy. If you ever have any concerns or questions please do not hesitate in speaking with Carol, our Manager at Rosewood who will be only too pleased to help you.

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Review from Eileen F (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident at Rosewood Residential Care Home since February 2015. I live in the USA and have no siblings. Rosewood gives me peace of mind that my mother is treated with kindness and dignity. She tells me the meals are always good and staff are kind and good to her. Rosewood have

an active social calendar with singers, entertainers and animal events that the residents love. From time to time they take trips to the seaside or local venues and games at the home that stimulate the mind and brain. I call frequently and can always speak with my mother, staff are always courteous. Managers keep me abreast of situations that arise via email. My cousin visits when she can and always gives me a good report, such as always finding staff interacting with residents. My cousin reports that my mother is dressed nicely with hair fixed nice and clean. My cousin always tells me not to worry about my mum as she is being well cared for.

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Review from G P (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very caring and work hard.

Reply from Cem Osman, Personal Assistant to the Director of Care & Operations at Rosewood Care Home

Activities: We have 2 activity coordinators as such we have entertainment and activities on a daily basis every day, as Our activities board, newsletters and photographs evidence. All residents are supported to take part in activities but some decline and are much happier to sit and watch, this in itself is an activity at times.

Cleanliness: We have a full crew of housekeeping team on every day. As well as cleaning being done on a daily basis the home undertakes weekly and monthly deep cleans to all areas. The home audits regularly as well to ensure all areas are clean and to the standard, we expect from our staff for a nice clean environment.

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Review from Graham B (Son of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been resident here for the last eight years. I have always been fairly satisfied with the care she has received from staff. However, I have always had a slight concern regarding activities/stimulation. The lady in charge of the resident activity and creativity works very hard, but I feel

assistance is required. My mother seems to spend a great deal of time asleep or just sitting in a chair. Other than this, I am confident she is being looked after.

Reply from Cem Osman, P/A to the Director at Rosewood Care Home

The home employs 2 activity coordinators, as such, we have entertainment and activities on a daily basis as our activities board, newsletters and photographs evidence. All residents are supported to take part in activities but some decline and are much happier to sit and watch, this in itself is an activity at times.

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Review from J S (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

I like the staff at Rosewood as they are welcoming and positive.
I personally find it hard having my mother in care but believe that Rosewood provides a positive experience.
My Mum's days are purposeful and her care is very good.
The activities coordinators try hard to engage as many residents as

possible.

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Review from E H (Friend of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

Very friendly and caring, nothing is too much trouble and welcoming with a drink.

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Review from Zoe G (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

I find my father has settled very well and although he has a few times he finds hard the staff are wonderful with him. They are all very kind. The carers are always with the residents. The home is spotless, a peaceful but bustling environment, always something going on. Staff are always happy to be

with residents. Relatives are always welcome to talk to management. Father's room is lovely, with his pictures etc. Food is very good and wholesome, very homely and friendly.

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Review from Lynne H (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience

The care home was very caring and tried to keep dad's dignity at all times m was always attentive to his needs especially at the end. They cared for my dad as if he was one of their own, also they were very kind to myself and my husband and brother. The only thing is they have had a change of some staff

and unfortunately, some of the atmosphere has gone and there doesn't seem to be much motivation for the residents. The food that I have seen as a visitor seemed nice and wholesome and a good variety. A few treats in the afternoon would not go a miss.

Reply from Cem Osman, Assistant to Director of Care at Rosewood Care Home

We have had some staff leave and new staff start in recent months. We have varying levels of need at Rosewood as such at times some staff decide that the dementia care industry is maybe not for them, however we have recruited some lovely staff who are experienced in Dementia care and as our reviews and latest CQC inspection are showing are very caring and treat all residents with dignity and respect.

We have 2 activity coordinators as such we have entertainment and activities on a daily basis every day, as Our activities board, newsletters and photographs evidence. All residents are supported to take part in activities but some decline and are much happier to sit and watch, this in itself being an activity at times.

We offer treats every day, we have cakes and sweets, crisps, chocolate and encourage families to let us know what "goodies" their loved ones like.
We have trips to the sweet shop and blue water and often enjoy ice creams of many varieties including the local MacDonald's that manage to cope with order of 40 mac-flurries.
Fish and chips from the local chippy is a regular treat. Our cooks provide home made cakes on a daily basis
We also have a pringle machine and sweet machine that residents have access to if they fancy a little treat at anytime, day or night.

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Rosewood Care Home

Care Provided by Rosewood Care Home

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Funding & Fees Guide for Rosewood Care Home

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