The Laleham

117/121 Central Parade, Herne Bay CT6 5JN
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8.5 36 Reviews
  • The Laleham, Herne Bay
The Laleham is a residential home registered to provide care for older people.  The Home has breathtaking panoramic sea front, pier and coastal views.  The period properties are sitting on Herne Bay's promenade, boasting on its door step the Waltop Gardens and Herne Bay pier.  The Laleham is located on the Central Parade which is regarded as a desirable road in Herne Bay, Kent that runs along the sea front and a short stroll from the town centre which is well served by local amenities and transport links.

The Laleham is managed by a registered manager and supported by qualified, experienced, and friendly staff. All staff is fully trained with all statutory training with in-depth dementia training, many holding N.V.Q. Level II certificates. Staff are highly motivated and consistently go the extra mile in assisting the residents to live life to the full potential.

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Care Provided by The Laleham

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Laleham Ltd
  • Person in charge
  • Beverley Keith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Laleham

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,000
    • Self-Funded Residential Dementia Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Care £950 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,150

  • Prices are negotiable depending on the needs
  • (these prices are only a guideline, please contact The Laleham to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Laleham Reviews (36)

Total of 36, showing 1-20
8.5

The Laleham has a Review Score of 8.5 (8.532) out of 10, based on 15 reviews in the last 2 years. Over all time The Laleham has 36 reviews.

Overall Experience

  • 10
  • 20
  • 3
  • 1
  • 2

Date Published

36
8
11
15
21

Review from B K (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff make every effort to provide person-centred support and care. The manager and deputy are always approachable and listen to any concerns whilst making every effort to address any concerns effectively. At times my relative can be very difficult and the staff and manager manage his behaviour with
humour, understanding and kindness. Nothing is too much trouble and staff are always welcoming.

Reply from Baldev Sohal, Registered Manager at The Laleham

Thank you BK for your review, this means a lot to our team who work really hard.


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Review from K A (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was in hospital. They decided that he needed to go into a home for assessment and Laleham, Herne Bay was the only place with a room available. No no noooo, don't put your loved ones here. The staff were friendly enough but not enough of them. Some we're foreign and couldn't understand what you
were saying, the whole place stunk of urine and felt grubby. It's so dated and the lift was awful. You could only get 2 people in there at a time and was about 100 years old. My poor dad ended staying in his room all day and night. They would bring up his breakfast and that would still be there lunch time no one came into take plates away. Me and other family members would have to ask someone to take them. He had a sink in his room but no hot water. My dad went downhill in there. We couldn't wait to get him out of the place. He eventually got home but sadly died 9 days later.

Reply from Beverley Keith, Home Manager at The Laleham

Very sorry to hear about the passing of your dear late father. We have taken your comments on board and will investigate all points. Please rest assure that we will put things in place where need be. I will be in contact to discuss your concerns further. Kind regards.


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Review from Sheila B (Wife of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have had to put our beloved husband and father into the care of others, so finding this home has put us all at ease. The management and staff are professional, hard working and caring people who create a family atmosphere that is welcoming and friendly to all with every possible attempt
at empathy. This is a very conviviate place for him to live, so spirits are always lifted when we come to visit. Thank you

Reply from beverley keith, Manager at The Laleham

Thank you for the lovely review. It is lovely for staff to get such good feedback. Thank you from the Laleham team.


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Review from Joan C (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers, nurses and management very friendly and attend to my husbands needs e.g when he needs to go to the toilet very promptly, they are happy, smiling and helpful to take him off when this is needed. They also help him at meal times to eat, as due to his dementia he has forgotten how to
manage to eat and drink, how to hold things with food and using cutlery.

Reply from beverley keith, Manager at The Laleham

Thank you for the lovely review our staff work really hard and appreciate acknowledgement of there hard work.


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Review from T M (Partner of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and her lovely team have looked after and cared for my partner for 18 months. Their patience, empathy and understanding have been extraordinary and provided him with a secure and homely environment. This is especially appreciated as he can be difficult and unpredictable at times. With their
positive attitude and approach, nothing seems to be a problem. It's a wonderful place.

Reply from beverley keith, Manager at The Laleham

Thank you for your lovely review, these reviews make our staff feel like they are making a difference. Thank you again Beverley.


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Review from T T (Husband of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and considerate. The kitchen staff prepare good food and also cater for special needs.

Reply from beverley keith, Manager at The Laleham

Thank you for your review, our kitchen staff work hard to provide good nutritional food for our residents.


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Review from J N (Friend of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've visited my friend several times during his stay. We've sat in the dining room or lounge or I have taken my friend out (walking distance). We've been offered a cup of tea every time. The staff were always pleasant when I saw them. They are happy for me to take my friend out too.

Reply from beverley keith, Manager at The Laleham

Thank you, we are always happy for friends and families to take our residents out for some fresh air, thank you for your review.


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Review from J C (Son of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent. I am very pleased with the care given.

Reply from Beverley Keith, Manager at The Laleham

Thank you, the staff at the Laleham work really hard to ensure all care given is given in a person centered way at all times.


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Review from P R (Friend of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A care home is only as good as the staff. I've always found them to be courteous and welcoming and look after the residents very well. There always seems to be enough carers too. Keep up the good work.

Reply from Beverley Keith, Manager at The Laleham

Thank you P for your comments, our team at The Laleham work really hard and appreciate your good feedback.


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Review from S K (Nephew of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was at The Laleham for three years. Sadly she has not long passed away. The care she received was outstanding, the staff could not do enough for her or my family. I would just like to say a massive thank you to the team at The Laleham. Carry on the good work.

Reply from Beverley Keith, Manager at The Laleham

Thank you S for the lovely review. Your aunt was a lovely lady, she was part of our family at the Laleham and is missed by us all.


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Review from Wendy S (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Staff are very caring and helpful, nothing is too much trouble. Staff always answers any queries or questions.

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Review from M E (Wife of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, I was unable to visit my husband on many occasions. However, when I did I found the staff to be very courteous and polite. His room was extremely small and not very clean looking and in need of decoration, as was the rest of the home which I saw. There seemed to be no facilities for the
residents and considering the home is situated across from the pier, at no time was my husband taken out for some fresh air. The care home is looking very grey!

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Review from S C (Respite Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are fantastic and even though care staff usually have to work 12 hour shifts and are often short staffed, the standard of care is high. They are really helpful, friendly and person centred. Housekeeping staff are also very good and my room is thoroughly cleaned daily. The food is excellent.
Kitchen staff are very good if you are on a diet and made me beautiful and imaginative salads. Management also very nice and approachable. The few criticisms I have are the responsibility of the owner. In the dining room and lounge there is no way of attracting a carer's attention if there is an emergency. There's a call bell on the wall but residents either can't access it or the ones who can wouldn't understand how to. The access to the garden is a health and safety hazard for both residents and staff.

Reply from Beverley Keith, Manager at The Laleham

It was a pleasure to have you stay at The Laleham, we will take on board all of your comments.
Kind Regards
Beverley


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Review from S T (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Even though my dad has passed 8 months now, I still have this unsettled feeling a lack of care contributed to him passing. I was told he was liked by many, which I'm sure he was. He was chatty, liked sharing his jokes, and being around company. Unfortunately, he was there 2 months and contracted a chest
infection, deteriorated within days gone, left us. The lack of care I discovered the night before he died was heartbreaking.

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Review from Cassie A (Great-Niece of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I visited my Great Aunt here after hearing she had been placed on end of life care. The exterior and interior were in poor condition and upon entering into the lobby, we were immediately hit with the stench of urine.
My bed-bound Aunt was on the 4th floor. Her bed was behind the door and so she was
not visible to staff. There was a friendly cleaner in her room who answered questions, but she loudly asked my Aunt if she recognised us - she did not suffer with any memory issues; her illness was physical, so this was not appropriate.
The buzzer to call for help was out of my Aunt's reach; she couldn't move well enough to reach it. No staff checked in on her during the 45-60 minute visit, aside from the cleaner; I saw no evidence of care, end of life or otherwise.
She had a glass to drink from which she couldn't lift, and had only 4 stained straws to drink from which were tucked behind the TV.
She wasn't eating because she found the food terrible.
The home is not fit for purpose.

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Review from Glenn W (Next of Kin) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than satisfied with the care shown to my mother during her stay. The staff are doing their best with the resources available.
This is an older establishment but it is the care and attention given to the residents that matters.
Well done to all concerned.

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Review from G C (Son-in-law of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Originally gave a review stating that I was not satisfied with the manner in which communication between relatives and the staff at the home did or did not take place. However, these issues have now been fully resolved and addressed and there was a complete misunderstanding of what was going on and
more than satisfactory explanation has been given. My wife and I are now more than satisfied that the issues have been fully resolved and now on this basis we can fully recommend without reservation the quality of care and communication from the management and staff at the Laleham. We are more than satisfied that this home operates to the highest of standards.

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Review from Julie B (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is a home because of the carers!

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Review from Richard R (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident in the retirement home. The home has done extremely well they have enabled us to visit my mother in her room where they have seated her in a comfortable chair where we can sit beside her. Mum has extremely poor sight and hearing so being in a quiet controlled area we are all
able to spend time together and communicate with each other. Mum is now 104 and is unable to hear my voice.. My wife is able to place an ice-cream cornet in mums had and touch her lips with it and mum eats it on her own. The staff at the home enable us to enjoy our visits with Mum. It makes a difference.

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Review from B S (Sister of Resident) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister in The Laleham. My sister has been in the home for about three years now. Every time I visit the home, the staff are happy, friendly and helpful. The manager is very approachable and friendly.

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Current Review Score: 8.5 (8.532)

Overview of Review Score

The Review Score of 8.5 (8.532) out of 10 for The Laleham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.699 for The Laleham is calculated as follows: ( (65 Excellents x 5) + (46 Goods x 4) + (23 Satisfactorys x 3) + (23 Poors x 2) + (16 Very Poors x 1) ) ÷ 173 Ratings = 3.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for The Laleham is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Laleham

What types of Care is The Laleham registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laleham provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does The Laleham have?

There are 58 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Laleham?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laleham to the centre of Herne Bay?

0.1 mile(s) as the crow flies, distance by road may be significantly further.