The Laleham

117/121 Central Parade, Herne Bay CT6 5JN
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8.5 36 Reviews
  • The Laleham, Herne Bay
The Laleham is a residential home registered to provide care for older people.  The Home has breathtaking panoramic sea front, pier and coastal views.  The period properties are sitting on Herne Bay's promenade, boasting on its door step the Waltop Gardens and Herne Bay pier.  The Laleham is located on the Central Parade which is regarded as a desirable road in Herne Bay, Kent that runs along the sea front and a short stroll from the town centre which is well served by local amenities and transport links.

The Laleham is managed by a registered manager and supported by qualified, experienced, and friendly staff. All staff is fully trained with all statutory training with in-depth dementia training, many holding N.V.Q. Level II certificates. Staff are highly motivated and consistently go the extra mile in assisting the residents to live life to the full potential.

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Care Provided by The Laleham

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Laleham Ltd
  • Person in charge
  • Beverley Keith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Laleham

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,000
    • Self-Funded Residential Dementia Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Care £950 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,150

  • Prices are negotiable depending on the needs
  • (these prices are only a guideline, please contact The Laleham to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Laleham Reviews (36)

Total of 36, showing 21-36
8.5

The Laleham has a Review Score of 8.5 (8.532) out of 10, based on 15 reviews in the last 2 years. Over all time The Laleham has 36 reviews.

Overall Experience

  • 10
  • 20
  • 3
  • 1
  • 2

Date Published

36
8
11
15
21

Review from Alex G (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with Laleham home, Herne Bay and their care for my mother.

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Review from C C (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home does treat the resident with respect. The fabric of the home could be improved with a more modern and updated feel. Making better use of the garden and garden room. Residents need daylight/sunlight (vitamin D) the garden could be made more attractive and residents should have access outside
if they want it. Generally very happy.

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Review from S D (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's very well looked after and all her needs are seen to. All the staff are very friendly and helpful.

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Review from T L (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the standard of care is good. Mum is very happy here and feels safe and secure which is very important to me. However, there are times when there do not seem to be enough carers, only, this appears to be mainly at the weekends. Mum does find some of the other residents can be disruptive which
can be stressful for her.

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Review from Abby B (Granddaughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care at The Laleham is of a high standard and my grandmother enjoys herself with the staff.

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Review from K D (Son-in-law of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care at the Laleham is excellent and the location is wonderful. My mother-in-law is content there and is very happy that we chose Laleham for her. The attention shown to the residents by the staff is superb and relatives are always made to feel welcome.

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Review from A K A (Friend of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first found it daunting, since then found the home very comfortable. Staff are very friendly and the food here is excellent. The staff make you feel very happy and safe. The staff always make my friend happy, they treat me as though I am a resident here. I am always offered tea/coffee when I visit.

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Review from K B (Granddaughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home staff seem friendly when we visit, the manager approaches us to ask how we think the resident is doing from our point of view. The staff and manager are quite approachable if we have any questions.

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Review from E B (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has met all my mother's needs and she is very happy here. The staff are all friendly and caring and help her keep occupied at all times of the day.

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Review from Maureen M (Wife of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been really well cared for at The Laleham. Staff are kind and caring and not least - plentiful. He has settled in very well.

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Review from R T (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always seems so well looked after and all the staff are very kind, caring and we are always made welcome when we visit.

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Review from John F (Brother of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was resident at The Laleham for almost two years. During this time she was always happy with her care and surroundings. The staff were always willing and helpful at all times. My sister had no problems that went unsolved. Medical treatment, when necessary was competent and sensitive to her
needs. Her room was just to her liking, it was warm and comfortable.
During visits she talked about the pleasant outlook from the front lounge overlooking the pier and seafront gardens.
I would like to thank the staff for their care and attention.

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Review from G B (Son of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at The Laleham for 2 years now. During that time, the care and kindness given to my mother by the staff has been without exception, first class in every respect.

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Review from J R (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Laleham is in a lovely central location on the sea front overlooking the promenade and pier. There is always a warm, welcoming and comfortable atmosphere about the home.
Carers and the manager are lovely with residents, patient, kind and treating them with respect. There is also an excellent level
of openness and honesty from all staff with relatives.
It was a good move for mum and the family all know that she is safe, being well looked after and cared for very well.

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Review from D M (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had contact with The Laleham over a number of years and always found the staff to be very helpful, caring and considerate. The staff are always welcoming when I arrive and always happy to consider any suggestions I make. They will always answer any questions I have. As I do not live locally it
is good to know that my relative is in a safe environment with trustworthy staff. It has always been my relative's first choice of care home.

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Review from Michael M (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, all of them, are so kind, so friendly, so supportive. I am delighted my Mum is in their care. Her room is spacious and overlooks the sea front with lovely views. It is not the Hilton, but the care is 110% and that is by far the most important thing.

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Current Review Score: 8.5 (8.532)

Overview of Review Score

The Review Score of 8.5 (8.532) out of 10 for The Laleham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.699 for The Laleham is calculated as follows: ( (65 Excellents x 5) + (46 Goods x 4) + (23 Satisfactorys x 3) + (23 Poors x 2) + (16 Very Poors x 1) ) ÷ 173 Ratings = 3.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for The Laleham is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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