Lavenders

41 Lavenders Road, West Malling ME19 6HP
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9.2 50 Reviews
  • Lavenders, West Malling
Lavenders is situated in pleasant countryside surroundings and pursues a philosophy of care that respects the individual and their aspirations. A safe and happy environment enables each Resident to exercise choice in social, spiritual and occupational activities. They offer only single rooms, all with ensuite facilities, maintaining an atmosphere of dignity and privacy. A choice of sitting and dining areas with tranquil views helps create a warm and comfortable home. Such a high level of professional care could not be possible without a dedicated team of staff. Their personal development is a priority as it is their skills which enable Residents to achieve the greatest quality of life.

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Care Provided by Lavenders

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 59 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Candyce Brockwell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Lavenders

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,045 – £1,415
    • RESPITE Self-Funded Residential Care £1,095 – £1,465

  • Fees are based on size of room, ranging from a Standard Single room with ensuite bathroom up to an apartment with different sizes in-between.
  • (these prices are only a guideline, please contact Lavenders to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Lavenders Reviews (50)

Total of 50, showing 1-20
9.2

Lavenders has a Review Score of 9.2 (9.233) out of 10, based on 7 reviews in the last 2 years. Over all time Lavenders has 50 reviews.

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Review from E B (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Lavenders since February 2024, is well settled, and very happy indeed. Both my parents have now joined her and we cannot rate Lavenders highly enough. It is superbly well run, with kind, attentive and experienced staff, which is, in our experience, not easy to
find.
The meals provided are delicious, of extremely high quality, and much enjoyed by our three nonagenarian parents. High praise to the chef(s).
We feel so very fortunate to have Lavenders close by and would recommend it highly to anyone considering a care home for their loved ones. Thank you Lavenders, for your wonderful managerial staff and all the amazing team that make this home an exceptionally happy place.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your heartfelt review. We're so pleased to hear about the positive experience you've had with the care provided. It's truly rewarding to know that the supportive environment, attentive staff, and high-quality meals have made a meaningful difference. Creating a welcoming and caring atmosphere is always our priority, and your kind words motivate us to continue delivering exceptional service. Thank you for your recommendation and trust in our team.


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Review from D T (Son of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First expressions:
Quiet and tranquil location and setting.
Friendly staff throughout, very attentive putting residents' needs first.
Hotel feel with freedom to move around premises.
Ample lounges allowing families to meet.
The moving-in experience was seamless and the team on hand to facilitate
Dad's needs from entering made him relax.
Food options and quality are very good.
Dad is relaxed and comfortable within his surroundings.
Room pleasant but small however option to move to a larger room are available on availability.
Facility very clean.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your thoughtful feedback. We're delighted to hear that your experience has been positive. It's our priority to make sure that residents and their families feel comfortable and supported. Your kind words are greatly appreciated, and we remain committed to providing excellent care. Thank you for choosing us.


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Review from Fay G (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has now been a resident at Lavenders for 6 weeks, he has settled in well and says he is really happy. This is due to the excellent caring staff he has. Whenever I visit they make me feel very welcome and if we have any questions to ask, they always come back as soon as possible with an answer.
He's worried about putting weight on, due to the top-notch food they serve each day.
Thank you all for helping our dad settle in.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Dear Fay, thank you for sharing your positive experience with us. We are delighted to hear that your father has settled in well over the past six weeks and is very happy. Our staff strives to provide a welcoming and supportive environment for both residents and their families, and it's gratifying to know that this has been your experience. Our resident's well-being and satisfaction are our top priority. Thank you for trusting us and being a part of the Lavenders family. If there's anything more we can do to support him or your family, please don't hesitate to reach out.


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Review from M B (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start. The first time I walked through the door to look around for Mum. I knew it was the right place for her and she would be very happy here. It certainly lives up to what I originally thought. The care team are excellent. The home is so comfortable and friendly. Gardens gorgeous. Activities
great. Food is amazing big portions though. Mum loves the soup and sandwiches in the evening.
Her room looks on the entrance and she loves seeing everyone come in and out. Perfect for her as at her bungalow she never saw people walk past.
Mum loves it and we are delighted that Mum is happy and content making the rest of her life enjoyable and comfortable. We can come and see her whenever we want. Perfect.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your heartwarming feedback. We are delighted to hear that our home is the right place for your mum, and we are so happy that it has lived up to your expectations. We're glad your mum enjoys the activities, the food and her room's ambience and knowing that your mum is happy, content, and enjoying her time with us is incredibly rewarding. If there's anything more we can do to make your mum's experience even better, please don't hesitate to let us know. Thank you for being part of the Lavenders family.


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Review from Cathy H (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lavenders since February this year, and we have been very pleased with the home - with the facilities, the care, and all of the staff that we have met. Communication is good, with the office and with the senior carers on shift, and we are kept well-informed when anything happens. The
staff have always been friendly, polite, and helpful, and are very patient with Mum. There are plenty of activities on offer, though Mum doesn't go to that many of them despite encouragement; she is also encouraged to sit out in the lounge which is bright and airy with a nice view of the grounds, and she seems to do that quite often.
I would recommend anyone with a friend or relative needing care to have a look at Lavenders.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your thoughtful and lovely feedback. We are so happy to hear that you are pleased with our service, facilities, care, and interactions with our staff. This reaffirms our commitment to providing quality care and reflects the dedication of our wonderful staff. Thank you for choosing Lavenders and for sharing your positive experience. If you have any further needs or suggestions, please don't hesitate to reach out.


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Review from A E (Son-in-law of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders have proven now and in the past to offer excellent service to their resident in all aspects that benefit the quality of life be it accommodation, catering, entertainment, care, understanding, motivated staff-quality management all these vital components are on display.

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Review from Betty L (Respite Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, nice staff, always helpful and will return at some point.

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Review from Jo P (Daughter-in-law of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a care home for my mother-in-law when she told us she could no longer cope and was lonely. No one likes to have to put a loved one into a home, but I'm so pleased we discovered Lavenders, we could not have asked for or found a better care home. From the moment she went in she has
felt safe, happy and cared for. The staff have a great work ethic and are so kind and caring, nothing is too much trouble. Plus there are many activities in which to take part if you wish to. From the top to the bottom Lavenders is an excellent care home in all aspects with very high standards, I would not hesitate to recommend it.

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Review from Jane B (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been the height of respecting dignity in caring for my father. All staff are dedicated, approachable, caring and interactive. The quality of care is good, the food is excellent, and the activity coordinator works hard to provide social interaction daily with special events throughout the
year. The environment is comfortable and welcoming, clean, and meets individual needs.

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Review from Angela N (Granddaughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders is a 5 star facility in areas, we would not put any member of our family anywhere else now or in the future, in fact, I would like to go here myself when the time comes.


From the moment you walk in the door for the first time, you know your loved one is in a safe and caring environment

and confirm as a family we made the right choice with Lavenders.

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Review from John F (Stepson of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommended by friends who have/have had relations at Lavenders and have found that my stepmother has praised the staff for their kindness, caring and work ethics. The food she says is wonderful which is praise indeed and enjoys the activities which are numerous. We are very satisfied that she is in
caring hands and being well looked after. Immediate post-Covid restrictions were strictly adhered to which again is reassuring. Needless to say, she has taken full advantage of the hairdresser, nail and chiropodist and the odd cake which we must congratulate the pastry chef for the glorious choice available.
Whenever we arrive, with or without notice, we find her room is clean with her in freshly laundered clothing.
All in all would have no hesitation in recommending Lavenders.

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Review from P T (Daughter of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are kind caring and conscience. They are friendly and helpful towards both residents and their families. Everywhere is clean and tidy, and the laundry service is very efficient.
The only quibble mum has is the food can be a bit repetitive, lots of chicken. Also a bit bland. More variety
would be nice. More fresh vegetables and nicer bread, such as fresh bread rolls. We have also asked if mum could have goat's cheese as she is allergic to cow's cheese but this hasn't happened. We appreciate it must be hard to cater for all tastes in this situation.

Reply from Marcus Webb, Manager at Lavenders

Thank you for your review and feedback regarding the food choices. To reassure everyone, fresh vegetables and fruit are offered every single day.
We did not appear to be aware of the request for goats cheese as an alternative option, but the chef has visited the resident after the review to discuss choices. A recent food survey completed suggested that the resident would like stilton cheese and that they do not enjoy spicy food - We appreciate food is a very subjective topic and incredibly important which is why we are constantly striving to meet expectations, there is always two main choices every mealtime together with various other options - We try and source local fresh ingredients everyday and everything is prepared and cooked in our own kitchen by our dedicated and talented catering team.


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Review from Gill H (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident at Lavenders for a year. Overall he is very well cared for and any needs are addressed promptly. Initially, it was difficult for him to adjust to losing his independence but with the excellent care and support given by the staff, he has now settled in.
He enjoys the
excellent food which is prepared on-site and some of the organised weekday activities. It has been good to witness the extra activities & treats arranged during the year according to the current news and events.
Thank you and well done to all the staff for keeping so professional and cheerful through recent difficult times.

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Review from E W (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Lavenders when my father was approaching the end of his life. The care and support for him, my mother and us were excellent. My mother settled in well and has been happy and well cared for. There seems to be very little turnover in staff which creates a consistency and feeling of
familiarity which is very important.

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Review from Hillary M (Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lavenders for almost a year and I cannot speak highly enough of everyone that works there. Nothing is too much trouble and they go the extra mile to help. She was ill earlier in the year and they organised the local doctors to attend to and cared for her.

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Review from Simon E (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how wonderful the care and attention provided for my mum by the Lavenders.
Everyone is fully engaged to make the experience second to none. The fact that the home is family-run comes through in everything provided. The staff are always prepared to go the extra mile and are so
approachable. Throughout Covid, the carers went above and beyond as family couldn't visit as a result of lockdowns. Since then there has really been no change to their approach at all. Mum has been a resident at Lavenders for nearly four years. Over that time we have always been extremely happy, and the quality of care is exemplary. As a doctor myself I appreciate that providing the level of care I would wish my family to receive is the benchmark I set and the Lavenders fulfils this completely. I would recommend the Lavenders wholeheartedly and would be happy to be a resident myself when my time comes. A big thank you from me.

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Review from Carol P (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at lavenders always goes above and beyond and the extra touches and kindness is appreciated not just by my mother but by the whole family. The home is always beautifully kept and has an extremely pleasant atmosphere.

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Review from P C (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lavenders is a clean, well-managed care home. Accommodation, lounges and grounds are very good. Food is fresh well cooked and nutritious. The staff are caring and attentive. Rooms are adequate and furnished.

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Review from A C (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided at Lavenders since April 2021 and has found a new lease on life at the age of 93! Being able to have her own furniture in her room helped her settle in very quickly. The staff are all very personable and caring which is a comfort to us as a family. With numerous activities being
laid on daily, my mother's life has been enriched and she participates in almost every activity. Lavenders are in a beautiful setting and many residents take advantage of spending time in the grounds which obviously has many health benefits. I would highly recommend Lavenders.

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Review from Jo S (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The home is bright, warm and clean and set within very attractive gardens. The food looks good and every contact with the housekeeping/catering staff was cheerful and accommodating. My experience with some of the care staff has been very disappointing; there were some regular care staff who came across
as judgmental, inflexible, unwelcoming and who did little to hide their impatience with our mother. I am sure that this was a minority of the care staff, but nevertheless, it was noticed by myself and my sisters. When our mother became more challenging to look after, we were asked to move her to another care home, which she found distressing and disorientating at the age of 93.

Reply from Marcus Webb, Manager at Lavenders

Thank you for your comments.
We are very sad to read your review. We would have liked the opportunity to have addressed any negative interactions that you witnessed at the time that it happened.
We never take the decision to ask a resident to leave our care lightly and we can assure you that every possible consideration to continue to care for her would have been investigated and we felt that at the time this was handled in an appropriate and sensitive way.


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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Lavenders is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Lavenders is calculated as follows: ( (78 Excellents x 5) + (5 Goods x 4) ) ÷ 83 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.293 Points relating to the number of positive Reviews for Lavenders is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 7 Positive Reviews ÷ 11.8 = 0.593

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Candyce Brockwell

Job Title: Registered Manager

Joined: 2009

Empathetic, and professional. Led by Registered Manager Candyce Brockwell and Deputy Manager Jackie Haslam, our 60+ staff members are committed to the welfare and happiness of our residents. Many of our team have been with us for decades, bringing a wealth of experience and a deep commitment to care.


Frequently Asked Questions about Lavenders

What types of Care is Lavenders registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lavenders provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Lavenders have?

There are 59 Single Rooms.

What are the Facilities & Services at Lavenders?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavenders to the centre of West Malling?

0.4 mile(s) as the crow flies, distance by road may be significantly further.