Lindau Residential Home

Lindau Residential Home, 104 Littlestone Road, New Romney TN28 8NH
Submit a Review
9.9 60 Reviews
  • Lindau Residential Home, New Romney
The home became 'Lindau' when bought in December 1985 by Mr and Mrs Curtis Christie. The name comes from a city in Bavaria in the extreme South of Germany, freely translated in English means "a green and grassy plain filled with peace and tranquillity". Lindau is located within a small seaside town which is a 5 minute walk to the beach, good access to shops, public transport and other amenities.

In 1986, the home grew from a registration of eight residents in six bedrooms to fifteen residents in fourteen bedrooms. Three years later and the home was enlarged again to twenty-four single size of rooms and one double, many of which have en-suite toilets. The home was bought by a father and son in 2006 who still own the home to date. This was extended to twenty six residents in 2008. In 2010 an additional floor was built bringing the number of bedrooms to 37 single rooms 27 of which are en-suite. Bedrooms range in size with newly refurbished rooms being very well presented.

At Lindau, residents can enjoy a wide variety of entertainments and activities. Indoors there are many activities including arts and crafts, musical bingo, chair exercises, greyhound racing, horse racing, playing cards, or board games. The garden has been completely landscaped in 2021 with large patio areas for residents to sit outside and enjoy the garden.

Show Lindau Residential Home on the Map

Care Provided by Lindau Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Care Excellence Ltd
  • Person in charge
  • Natacha Heyburn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Lindau Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,295 – £1,345
    • Self-Funded Residential Dementia Care £1,295 – £1,445
    • RESPITE Self-Funded Residential Care £1,295 – £1,345
    • RESPITE Self-Funded Residential Dementia Care £1,295 – £1,445

  • Fees include 24 hour care, 24 hour Nurse Call Bell system, Laundry service, Reside, all meals including snacks throughout the day, WIFI, daily housekeeping, TV license, Netflicks
    Fees exclude Chiropody services, Hairdresser, Newspaper/Magazines, Optician
  • (these prices are only a guideline, please contact Lindau Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes, no visiting between 12pm & 1pm, 4pm & 5pm


  • Parking

  • Parking is available at the front of the home.


Lindau Residential Home Reviews (60)

Total of 60, showing 1-20
9.9

Lindau Residential Home has a Review Score of 9.9 (9.863) out of 10, based on 29 reviews in the last 2 years. Over all time Lindau Residential Home has 60 reviews.

Overall Experience

  • 49
  • 11
  • 0
  • 0
  • 0

Date Published

60
6
19
29
31

Review from S R (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are extremely caring towards all the residents, a very well-run care home, every time I visit my Dad I am told how he's doing and how much they love having him there.
There are always a variety of activities arranged and excursions out. I did not think my dad would settle as quickly
as he has, but he seems to be very happy here and always tells me how well he's looked after.
All the staff are friendly and do an amazing job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for 17 months and she seems very happy and the staff are very patient and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul R (Son of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home staffed by dedicated, kind and highly professional who put the wellbeing of residents to the forefront.
My father has been at Lindau for only a few weeks but has adapted well thanks to the kindness and care he has found here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael W (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is really clean and tidy. The staff are really kind. Mum is settling well and very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip H (Wife of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a respite placement urgently and staff come out the same day to assess my wife. She was accepted and settled in the following day. Unfortunately for us, the respite care has now turned into full-time placement. We have found that the staff at all levels to be very friendly and helpful. The
staff all look to be happy to work there and greet me by name when I visit and let me know how my wife is getting on. The care that my wife is receiving is excellent. The manager and her staff are really on the ball and very caring, which gives me great peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol H (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been recommended Lindau as one of my mum's friends was a resident. Once she had settled in, Mum began to feel part of a community again - she really enjoys the activities and trips out. The staff are committed to providing a caring and safe environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey D (Friend of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a respite placement urgently and staff came out the same day to assess and by the evening my friend was in the home and has had good support to settle in. I have found the staff to be very helpful and approachable, the manager has been amazing. Always something going on for residents to enjoy.
The home is clean and has a lovely atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen G (Sister of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, first time visiting my sister and she was very happy with the care she was receiving, the carers were very friendly and welcoming when we arrived and from what we saw the care they gave my sister was wonderful, would like to give all the carers a big thank you for all you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela P (Friend of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk in you are greeted by lovely friendly staff also many residents!
There's such a warm atmosphere, very homely.
My friend has been in a few homes over the last few years but this is by far the best!
The activities are great, I ended up doing a watercolour with my friend that was
being taught by a talented artist that comes in and paints with them.
Their paintings are then put on the wall!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M V (Son of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for just over a year and has settled in brilliantly, the home has a great atmosphere and the staff have gone out of their way to help my mum feel at home and also help my mum with her needs as she has a rare form of dementia which affects her vision.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C N (Friend of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly staff immediately brought my friend to me and asked if I'd like a cup of tea. The singles tennis match was being watched and a program of all Wimbledon fixtures was available. Nursery school children had been arranging flowers with the residents and they were now enjoying a packed lunch
outside in the sun. My friend and I then went and sat in the beautifully tended garden and it was noticeable how happy and smart the residents were. Most impressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren J (Niece of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The registered manager, operations manager and all the staff at Lindau Care Home are amazing. My uncle has been in there for 5 weeks and I couldn't fault this place and all the staff in any way. They are friendly, kind and very caring and the home is so clean and tidy. It was a very hard decision when
we were looking at care homes but as soon as we walked in Lindau we knew straight away that this was the right one and my uncle is so happy and content here and we don't have to worry as he is being so well looked after and cared for. I would highly recommend Lindau to anyone who is looking for a family member as you will be just as happy and pleased as we are. So thank you so much for looking after our family member, you are all amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Brother of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nursing home is only as good as its staff! The staff at Lindau Residential Home are truly excellent in every possible way. Caring and kind and always putting the resident first. They say patience is a virtue and if so, one sees it in the staff at Lindau. Well done Lindau, I award you 5 stars.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V W (Partner of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't believe how lucky I am that he is here. All the staff are angels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Desiree C (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm and cheerful. My mum and all residents are looked after with respect and dignity. Lots of activities are laid on and there is always something nice to eat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Friend of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Lindau and it was a lovely experience, I come when I can to see a lady. Whenever I am there she tells me how wonderful the staff are and how well she's looked after. I have always found the staff very friendly and they can't do enough for residents. I enjoy coming to Lindau to visit as it's
a warm and friendly place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of Mum's needs are catered for at Lindau from crafts. music, quizzes, therapy dog and school children visits. The staff are attentive and caring. Lindau gives us peace of mind that Mum is being looked after day and night.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lindau in December 2023 as a series of falls and other healthcare issues made it impossible for her to stay in her own home. I have been consistently impressed by the quality of care and support that she receives from every member of staff and am so relieved we found such a wonderful
home to take care of her needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support given to my parent who lives in this home. It's clean, and very friendly, and nice to know my Mum is happy there. The garden is very well-kept and looks lovely. It is a joy to sit there with my Mum. Overall it is a lovely home and the staff are all lovely
and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Friend of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly in Lindau where she has been a resident for a couple of years. She is happy to be at Lindau as she feels safe and warm and is a lot less lonely than when she lived alone at home, having become widowed. She had started to get confused with memory problems and had reached the
stage of not being safe enough to be on her own at home.
She enjoys living at Lindau and has a busy social calendar now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Lindau Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Lindau Residential Home is calculated as follows: ( (306 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 344 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lindau Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (27)

Natacha

Natacha Heyburn

Job Title: Registered Manager

Joined: 2014

Natacha has been at Lindau since 2014 and during that time has gained a Level 5 in Health and Social Care along with all other areas of mandatory training. She has strong leadership and is greatly devoted to providing care to the residents and promoting their human rights.


Arjun

Arjun Tom

Job Title: Deputy Manager

Joined: 2021

Arjun joined the team in August 2021, Arjun holds an NVQ level 3 and is currently working towards gaining his level 4.


Samuel

Samuel McMullin

Job Title: Operations Manager

Joined: 2021

Sam really enjoys working with the elderly and helping people, he is currently working towards his NVQ level 3. Sam is a joy to work with and all the residents love him, we are truly blessed to have such a wonderful person.


Chloe

Chloe Twaite

Job Title: Head of Care

Joined: 2020

Chloe joined the team in 2020, she holds an NVQ level 2 and is currently doing her NVQ level 3.


Akhil

Akhil Binoy

Job Title: Team Leader

Joined: 2021

Akhil joined Lindau in June 2021, Akhil holds an NVQ level 3.


Sulfikar

Sulfikar Salim

Job Title: Team Leader

Joined: 2021

Sulfi joined Lindau in July 2021, Sulfi holds an NVQ Level 3.


Camiya

Camiya Dsilva

Job Title: Team Leader

Joined: 2021

Camiya joined Lindau in February 2021, Camiya holds an NVQ level 3.


Abhishek

Abhishek Poovathinkal

Job Title: Team Leader

Joined: 2024

Abhishek (Abhi) joined Lindau in 2024, Abhi has 2 years of experience in Health & Social Care. Abhi is currently working towards his NVQ Level 3.


Jennifer

Jennifer Stone

Job Title: Health Care Assistant

Joined: 2023

Jenny has a vast amount of experience working within care homes, Jenny holds an NVQ level 3.


Debra

Debra Sayce

Job Title: Health Care Assistant

Joined: 2022

Debra joined Lindau in April 2022, Debra holds an NVQ Level 3.


Vidhya

Vidhya Soman

Job Title: Health Care Assistant

Joined: 2023

Vidhya has 2 years of experience working in care homes, Vidhya holds an NVQ level 3.


Donna

Donna Field

Job Title: Health Care Assistant

Joined: 2023

Dee has over 15 years of experience in Health and Social Care, Dee holds an NVQ level 3.


Beema

Beema Panathukudy

Job Title: Health Care Assistant

Joined: 2024

Beema joined Lindau in April 2024, Beema has 1 year of experience in Health & Social Care and is currently working towards her NVQ Level 3.


Susan

Susan Coleman

Job Title: Health Care Assistant

Joined: 2023

Suzie has 8 years of experience working within care homes, Suzie holds an NVQ level 3.


Jack

Jack Pantrey

Job Title: Health Care Assistant

Joined: 2024

Jack is completely new to care, he has a passion for looking after the elderly. Jack is starting his NVQ Level 2.


Shelia

Shelia Yarnell

Job Title: Health Care Assistant

Joined: 2024

Shelia joined the team in 2024, Sheila has years of experience in Health & Social Care, Sheila holds an NVQ Level 3.


Joji

Joji Siju

Job Title: Health Care Assistant

Joined: 2023

Joji joined Lindau on 15/01/2023, Joji holds a Nursing Degree from her home country of India.


San Sabu

San Sabu Joseph

Job Title: Health Care Assistant

Joined: 2023

San joined Lindau on 15th January 2023, San holds a Nursing Degree in her home country of India.


Sivakumar

Sivakumar Sadanandan Pillai

Job Title: Health Care Assistant

Joined: 2024

Siva holds NVQ level 3 in Health and Social care, and is committed to make sure all residents are happy and well looked after.


Thillini

Thillini Lokeshwara

Job Title: Health Care Assistant

Joined: 2024

Thilli joined us late in 2024 and holds NVQ Level 3


Amanda

Amanda Wimble

Job Title: Health Care Assistant

Joined: 2022

Amanda joined Lindau in February 2022, Amanda holds an NVQ level 3.


Gemma

Gemma Wescott

Job Title: Activities Co-Ordinator

Joined: 2023

Gemma has vast experience in organising person centred activities for residents as well as group activities.


Gillian

Gillian Talbot

Job Title: Housekeeper

Joined: 2020

Gill joined Lindau in October 2020.


Antony

Antony Thompson

Job Title: Gardener

Joined: 2021

Tony joined Lindau in May 2021


Jenny

Jenny Walkingshaw

Job Title: Housekeeper

Joined: 2003

Jenny joined Lindau in 2003


Jacky

Jacky Stephenson

Job Title: Laundry

Joined: 2022

Jacky joined Lindau in 2022, she runs all the laundry in the home, ensuring all our residents have lovely cleaned, ironed clothing.


Tracy

Tracy Atkinson

Job Title: Kitchen Assistant

Joined: 2023

Tracy joined Lindau in 2023, Tracy works in the kitchen preparing all the resident's food choices and menus.


Frequently Asked Questions about Lindau Residential Home

What types of Care is Lindau Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lindau Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lindau Residential Home have?

There are 37 Single Rooms.

What are the Facilities & Services at Lindau Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lindau Residential Home to the centre of New Romney?

1.1 mile(s) as the crow flies, distance by road may be significantly further.