Lindau Residential Home

Lindau Residential Home, 104 Littlestone Road, New Romney TN28 8NH
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9.9 60 Reviews
  • Lindau Residential Home, New Romney
The home became 'Lindau' when bought in December 1985 by Mr and Mrs Curtis Christie. The name comes from a city in Bavaria in the extreme South of Germany, freely translated in English means "a green and grassy plain filled with peace and tranquillity". Lindau is located within a small seaside town which is a 5 minute walk to the beach, good access to shops, public transport and other amenities.

In 1986, the home grew from a registration of eight residents in six bedrooms to fifteen residents in fourteen bedrooms. Three years later and the home was enlarged again to twenty-four single size of rooms and one double, many of which have en-suite toilets. The home was bought by a father and son in 2006 who still own the home to date. This was extended to twenty six residents in 2008. In 2010 an additional floor was built bringing the number of bedrooms to 37 single rooms 27 of which are en-suite. Bedrooms range in size with newly refurbished rooms being very well presented.

At Lindau, residents can enjoy a wide variety of entertainments and activities. Indoors there are many activities including arts and crafts, musical bingo, chair exercises, greyhound racing, horse racing, playing cards, or board games. The garden has been completely landscaped in 2021 with large patio areas for residents to sit outside and enjoy the garden.

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Care Provided by Lindau Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Care Excellence Ltd
  • Person in charge
  • Natacha Heyburn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Lindau Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,295 – £1,345
    • Self-Funded Residential Dementia Care £1,295 – £1,445
    • RESPITE Self-Funded Residential Care £1,295 – £1,345
    • RESPITE Self-Funded Residential Dementia Care £1,295 – £1,445

  • Fees include 24 hour care, 24 hour Nurse Call Bell system, Laundry service, Reside, all meals including snacks throughout the day, WIFI, daily housekeeping, TV license, Netflicks
    Fees exclude Chiropody services, Hairdresser, Newspaper/Magazines, Optician
  • (these prices are only a guideline, please contact Lindau Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes, no visiting between 12pm & 1pm, 4pm & 5pm


  • Parking

  • Parking is available at the front of the home.


Lindau Residential Home Reviews (60)

Total of 60, showing 21-40
9.9

Lindau Residential Home has a Review Score of 9.9 (9.863) out of 10, based on 29 reviews in the last 2 years. Over all time Lindau Residential Home has 60 reviews.

Overall Experience

  • 49
  • 11
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Date Published

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Review from S S (Son of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been through a dreadful time with bereavement, betrayal, theft and found herself homeless and in very poor health. She has been through the NHS system and has been unsettled and scared. However, she and our family are so relieved and grateful to the staff at Lindau for their care, compassion
and practicality and experience in my mother's care.
We hope that she remains at Lindau for the rest of her life if possible as we have found them to be faultless in the comfort she deserves.

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Review from Karen L (Niece of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lindau Residential Home is set on a lovely street near the seafront and an interesting small town. Immediately the location is perfect for a residential home. The gardens are beautiful. As soon as you arrive the staff make all visitors feel at home to be with their family members with few limitations.
The residents have lots of stimulation and the atmosphere is very homely and sociable.

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Review from Daniella H (Granddaughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been in Lindau since March 2023 and has settled in well.
She enjoys the activities they put on, has made some nice friends.
The staff are all lovely and go above and beyond for their residents and make family members feel welcome.

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Review from Roger G (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home absolutely wonderful.
It was homely, caring, and it was very very comforting to have Mum in such good hands. Everything was perfect.

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Review from P S (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak highly enough of the care and support given to my mother whilst in the care of these dedicated people. We were as a family made most welcome at Lindau nothing was too much trouble. We thank them all for their time and attention given to mum.

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Review from R O (Relative of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is run amazingly by all the staff at Lindau. They are always happy to help you with difficult tasks. The home is always spotless and every meal is great. Cannot fault the care that they provide.

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Review from Sharon H (Granddaughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan moved into Lindau in December 2022 after a long recovery following a fall in July 2022. The manageress was incredibly supportive in helping me place my nan at Lindau. My nan was very happy with the home and really wanted to live there. It was important to us that she was placed somewhere she
felt safe and comfortable. Since living there, she has flourished, gaining some weight and becoming more like herself. The staff encourage her and assist her to take care of herself and her well-being.

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Review from Kelly M (Granddaughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are overwhelmed by the care and love my nanny has received since she has been in Lindau Residential Home. Every single member of the team is amazing. Facilities are great, activities are fabulous. The home is a home from home and Nanny seems very happy.

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Review from Patsy M (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very happy, and that is all I can ask for. Tough decision putting her in a home, but it's been the best decision I ever made. She is well looked after in every way with kindness, caring, and genuine affection from all the staff; it really is a wonderful, clean, well-kept, happy place to
live for Mum, and I am very grateful to the team. Thank you.

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Review from H J (Sister of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first thing you notice when you walk into Lindau is how spotlessly clean it is, then how friendly and caring the staff are. The home is obviously managed to a very high standard and I'm so pleased my sister was able to be placed here.

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Review from G R (Grandson of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cant rate this place enough! Absolutely amazing! Went above and beyond for my nan who was here for the past fifteen months! Staff are brilliant! So professional and friendly too! They did so many great events and activities to encourage the residents to get involved with!
In her own home, my nan had
multiple falls and we were always worried how she was coping. Once arriving at Lindau Residential Home that worry just disappeared! She never fell again which was such a relief!
Definitely recommend this place!

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Review from S I (Friend of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited several care homes over the years and find Lindau Residential Home to be one of the most pleasant. The staff are friendly and cheerful and have a lovely manner with the residents. The decor is bright and clean and modern with plenty of comfort for the elderly residents. The food is varied
and caters for the palettes of the residents. My friend certainly has no complaints with the care and attention received.

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Review from S G (Friend of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always thought how warm, welcoming and caring the atmosphere is at Lindau Residential Home. The staff are kind and loving, and the residents are made to feel valued and safe. It's not like being in a business; it's like you are visiting a real home!

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Review from Lisa P (Friend of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely family feel, is very homely, decorated beautifully, lovely gardens, very clean. Residents are well cared for and lots of engaging activities for those that like to participate as well as quiet areas for others. The staff are kind and considerate. The food is very nice.

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Review from L B (Friend of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express what a wonderful, caring, kind and compassionate care home Lindau is. I was kept informed (as the main contact) of any changes or concerns. Our family friend received the best palliative and end-of-life care. She was comfortable and peaceful when she passed. They gave her happy
times before she became palliative as she was always smiling. Cannot praise them enough.

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Review from Michael C (Nephew of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my Aunts stay at Lindau, she was treated with love and exemplary care. All of the staff care greatly about all the residents and are always smiling and happy to see family, nothing is too much trouble for them.
We cannot thank the team enough and we love the fact that we are part of the Lindau
family. In particular the Manager makes us welcome and keeps us informed, she is a credit to the home.
The home is spotlessly clean and run by people who really do care.

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Review from Viv D (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home to be very warm and friendly, with staff willing to go the extra mile to make my parents stay comfortable and settled.
There are activities regularly that my parents enjoy. Everyone has been welcoming and embraced the whole family and made us feel part of Mum and Dad's experience.

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Review from L W (Daughter-in-law of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has thrived in the care of the manager and the staff at Lindau. Her mobility has improved immensely, she is healthier, happier and content. She joins in all of the activities and enjoys having her hair and nails done. She has gone from eating nothing to enjoying all the meals that are
prepared and given to her. Fantastic staff, very caring and kind. She is always treated with dignity.

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Review from K S (Daughter-in-law of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that mum in law is well cared for in every aspect. We find the staff to be kind and very approachable. it's very nice to feel so comfortable when we visit. We feel that the home makes a huge effort to keep residents entertained and involved.

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Review from M B (Resident) assisted by family/friend published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite and helpful. Residents are well cared for.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Lindau Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Lindau Residential Home is calculated as follows: ( (306 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 344 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lindau Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (27)

Natacha

Natacha Heyburn

Job Title: Registered Manager

Joined: 2014

Natacha has been at Lindau since 2014 and during that time has gained a Level 5 in Health and Social Care along with all other areas of mandatory training. She has strong leadership and is greatly devoted to providing care to the residents and promoting their human rights.


Arjun

Arjun Tom

Job Title: Deputy Manager

Joined: 2021

Arjun joined the team in August 2021, Arjun progression since joining the team has been amazing and works hard to make sure the home is a safe place for all our residents.
Arjun holds an NVQ level 3 and level 4.


Samuel

Samuel McMullin

Job Title: Operations Manager

Joined: 2021

Sam really enjoys working with the elderly and helping people. Sam has NVQ level 3.
Sam is a joy to work with and all the residents love him, we are truly blessed to have such a wonderful person.


Chloe

Chloe Twaite

Job Title: Head of Care

Joined: 2020

Chloe joined the team in 2020 and holds an NVQ level 2 and 3.
Chloe has a passion for care and will go above and beyond in her role as Head of Care to make sure our resident are safe, healthy and happy.


Akhil

Akhil Binoy

Job Title: Team Leader

Joined: 2021

Akhil joined Lindau in June 2021, Akhil holds an NVQ level 3.


Sulfikar

Sulfikar Salim

Job Title: Team Leader

Joined: 2021

Sulfi joined Lindau in July 2021, Sulfi holds an NVQ Level 3.


Camiya

Camiya Dsilva

Job Title: Team Leader

Joined: 2021

Camiya joined Lindau in February 2021, Camiya holds an NVQ level 3.


Abhishek

Abhishek Poovathinkal

Job Title: Team Leader

Joined: 2024

Abhishek (Abhi) joined Lindau in 2024, Abhi has 2 years of experience in Health & Social Care. Abhi is currently working towards his NVQ Level 3.


Jennifer

Jennifer Stone

Job Title: Health Care Assistant

Joined: 2023

Jenny has a vast amount of experience working within care homes, Jenny holds an NVQ level 3.


Debra

Debra Sayce

Job Title: Health Care Assistant

Joined: 2022

Debra joined Lindau in April 2022, Debra holds an NVQ Level 3.


Vidhya

Vidhya Soman

Job Title: Health Care Assistant

Joined: 2023

Vidhya has 2 years of experience working in care homes, Vidhya holds an NVQ level 3.


Donna

Donna Field

Job Title: Health Care Assistant

Joined: 2023

Dee has over 15 years of experience in Health and Social Care, Dee holds an NVQ level 3.


Beema

Beema Panathukudy

Job Title: Health Care Assistant

Joined: 2024

Beema joined Lindau in April 2024, Beema has 1 year of experience in Health & Social Care and is currently working towards her NVQ Level 3.


Susan

Susan Coleman

Job Title: Health Care Assistant

Joined: 2023

Suzie has 8 years of experience working within care homes, Suzie holds an NVQ level 3.


Jack

Jack Pantrey

Job Title: Health Care Assistant

Joined: 2024

Jack is completely new to care, he has a passion for looking after the elderly. Jack is starting his NVQ Level 2.


Shelia

Shelia Yarnell

Job Title: Health Care Assistant

Joined: 2024

Shelia joined the team in 2024, Sheila has years of experience in Health & Social Care, Sheila holds an NVQ Level 3.


Joji

Joji Siju

Job Title: Health Care Assistant

Joined: 2023

Joji joined Lindau on 15/01/2023, Joji holds a Nursing Degree from her home country of India.


San Sabu

San Sabu Joseph

Job Title: Health Care Assistant

Joined: 2023

San joined Lindau on 15th January 2023, San holds a Nursing Degree in her home country of India.


Sivakumar

Sivakumar Sadanandan Pillai

Job Title: Health Care Assistant

Joined: 2024

Siva holds NVQ level 3 in Health and Social care, and is committed to make sure all residents are happy and well looked after.


Thillini

Thillini Lokeshwara

Job Title: Health Care Assistant

Joined: 2024

Thilli joined us late in 2024 and holds NVQ Level 3


Amanda

Amanda Wimble

Job Title: Health Care Assistant

Joined: 2022

Amanda joined Lindau in February 2022, Amanda holds an NVQ level 3.


Gemma

Gemma Wescott

Job Title: Activities Co-Ordinator

Joined: 2023

Gemma has vast experience in organising person centred activities for residents as well as group activities.


Gillian

Gillian Talbot

Job Title: Housekeeper

Joined: 2020

Gill joined Lindau in October 2020.


Antony

Antony Thompson

Job Title: Gardener

Joined: 2021

Tony joined Lindau in May 2021


Jenny

Jenny Walkingshaw

Job Title: Housekeeper

Joined: 2003

Jenny joined Lindau in 2003


Jacky

Jacky Stephenson

Job Title: Laundry

Joined: 2022

Jacky joined Lindau in 2022, she runs all the laundry in the home, ensuring all our residents have lovely cleaned, ironed clothing.


Tracy

Tracy Atkinson

Job Title: Kitchen Assistant

Joined: 2023

Tracy joined Lindau in 2023, Tracy works in the kitchen preparing all the resident's food choices and menus.