Lindau Residential Home

Lindau Residential Home, 104 Littlestone Road, New Romney TN28 8NH
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9.9 60 Reviews
  • Lindau Residential Home, New Romney
The home became 'Lindau' when bought in December 1985 by Mr and Mrs Curtis Christie. The name comes from a city in Bavaria in the extreme South of Germany, freely translated in English means "a green and grassy plain filled with peace and tranquillity". Lindau is located within a small seaside town which is a 5 minute walk to the beach, good access to shops, public transport and other amenities.

In 1986, the home grew from a registration of eight residents in six bedrooms to fifteen residents in fourteen bedrooms. Three years later and the home was enlarged again to twenty-four single size of rooms and one double, many of which have en-suite toilets. The home was bought by a father and son in 2006 who still own the home to date. This was extended to twenty six residents in 2008. In 2010 an additional floor was built bringing the number of bedrooms to 37 single rooms 27 of which are en-suite. Bedrooms range in size with newly refurbished rooms being very well presented.

At Lindau, residents can enjoy a wide variety of entertainments and activities. Indoors there are many activities including arts and crafts, musical bingo, chair exercises, greyhound racing, horse racing, playing cards, or board games. The garden has been completely landscaped in 2021 with large patio areas for residents to sit outside and enjoy the garden.

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Care Provided by Lindau Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Care Excellence Ltd
  • Person in charge
  • Natacha Heyburn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Lindau Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,295 – £1,345
    • Self-Funded Residential Dementia Care £1,295 – £1,445
    • RESPITE Self-Funded Residential Care £1,295 – £1,345
    • RESPITE Self-Funded Residential Dementia Care £1,295 – £1,445

  • Fees include 24 hour care, 24 hour Nurse Call Bell system, Laundry service, Reside, all meals including snacks throughout the day, WIFI, daily housekeeping, TV license, Netflicks
    Fees exclude Chiropody services, Hairdresser, Newspaper/Magazines, Optician
  • (these prices are only a guideline, please contact Lindau Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes, no visiting between 12pm & 1pm, 4pm & 5pm


  • Parking

  • Parking is available at the front of the home.


Lindau Residential Home Reviews (60)

Total of 60, showing 41-60
9.9

Lindau Residential Home has a Review Score of 9.9 (9.863) out of 10, based on 29 reviews in the last 2 years. Over all time Lindau Residential Home has 60 reviews.

Overall Experience

  • 49
  • 11
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Date Published

60
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Review from P S (Aunt of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident of Lindau Care Home for nine months and I have found the staff efficient and caring. She s happy with the food and overall care she receives.

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Review from Paul H (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in to Lindau just before Christmas 2021 after her mobility deteriorated and she experienced several falls and realised she was no longer safe to live on her own.
Since my mum has been living at Lindau, we have seen how her life has been greatly enhanced with the love and support shown
to her by the staff team. My mum now has a social network of support around her and she is no longer isolated at home, feeling lonely and frightened of trying to cope with everyday tasks.
The staff team are absolutely brilliant, the home is always spotlessly clean and very well managed. The home has a beautiful garden to the rear for residents, friends and family to enjoy and activities are available if residents wish to participate.
In my opinion, Lindau is very much a home-from-home and I feel so lucky that my mum has found such a caring home.

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Review from S D (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, my mother seems happier and healthier in her care home. The staff seem to be caring and thoughtful at all times to all residents. The manager has always been very helpful, keen to ensure my mother is happier, nothing is ever too much trouble for them. I think they have assisted in ensuring
that my mother's days/weeks/months hopefully years are as good as they can be. Thank you to you all.

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Review from Maggie R (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a hard decision for my mum to give up her home, but she knew that she was unable to live independently any longer after a series of falls. The lovely staff at Lindau Residential Home made the whole process so much easier with their professional support, help and advice with settling in and all
that goes with it. Mum has been at Lindau since October last year and the care she has received has been without doubt exemplary. The whole team at Lindau are just the kindest, attentive and caring group of people you could wish for. It is such a relief to know that mum is in a safe and spotlessly clean home with people who really do care. Thank you to you all.

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Review from Frances M (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate that my mum was placed at Lindau Residential Home for assessment after being in hospital for a fall. She had always been against going into a home, but very quickly found that she enjoyed the care, attention and company at Lindau. She has completely come out of her shell and
has chosen to stay at Lindau rather than returning home. The staff are brilliant - so caring and attentive. They have made her feel special and important. It is a joy to see her interacting with others, participating in the activities, singing, laughing, and just so relaxed and happy. Her happiness is the most important thing to me, and it is a huge weight lifted knowing that she is so well looked after and enjoying her life. I couldn't ask for anything more.

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Review from Evelyn F (Friend of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very dear friend of mine had reached a point in her life where she realized she would no longer be able to stay in her own home owing to a number of health issues, including mobility problems, and felt that as she lived alone, it would be better for her physical and mental well-being to think about
moving into a residential/care home. She was lucky enough to find herself moved into Lindau just before this last Christmas and I have seen her return to her happy self again no longer filled with the worry and struggle of a life on her own with many needs. She is so pleased with the staff and the care and the loving and dignified way she is treated and I must say I can verify this to be the case. Over all of my visits, I have always felt welcome and informed and have seen for myself how nicely kept the home is and safely treated the clients are. She is so happy to be socializing again and getting the support she needs, not to mention the different activities and entertainment provided!

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Review from Linda K (Granddaughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandmother moved into Lindau at the end of January 2022 she has improved immensely in terms of all aspects of her health and happiness. She was (as were many family members moving into a care home) terrified but all the staff have been absolutely fantastic supporting her and communicating
with us. She loves the daily interaction with the other residents and the activities that take place. The staff treat all the residents with respect, dignity and even love.

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Review from Lee B (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken into Lindau last August. He is happy and well looked after. The staff are attentive and caring. They inform us of changes to COVID restrictions. The whole team put the residents well being and safety as a priority and provide when allowed, entertainment within the home.

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Review from D W (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother arrived at the home nearly 2 years ago I thought it looked tired. I'm pleased to say there's been continual upgrading of the home and a major garden revamp is underway. The home provided an excellent safe and practical visiting facility during the pandemic. The staff are approachable
and supportive of families and residents.

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Review from Sarah B (Wife of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been treated with humility and dignity. The staff are caring and friendly. Because of the coronavirus I have not been able to see much of the home, but the main living area is clean and welcoming. I would be happy to recommend Lindau.

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Review from Dennis C (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to COVID, I could not complete a rating on the rooms. But I am very happy with what goes on at the home. Given the restrictions, due to COVID, my opinion is based more on restricted visits and phone conversations and my trust in the manager, which is good.

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Review from Jackie B (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No hesitation in recommending Lindau, 5 star.
My mother is well cared for, the staff are very friendly and helpful and keep me well informed. I feel very supported and feel happy to know my mother is in safe and capable hands.

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Review from Belinda G (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Lindau are outstanding and have exceeded all our expectations. They go above and beyond to maintain a high standard of care, ensuring my mum is happy and comfortable, always respecting her dignity and privacy. Not only are the team great at caring for our mum, but have accommodated us through
this difficult time, especially with the restrictions in place and visiting so restricted. A lovely, homely atmosphere.

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Review from Christine B (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has done an amazing job keeping the residents safe during Covid. Along with all the staff, who have been exceptional, have worked so hard during this difficult time, trying to keep things as normal as possible for the residents. They have all gone above and beyond in their care for the residents.
The planning by the manager for events has been appreciated by the residents.

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Review from P P (Sister of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The warm, cheerful, welcome was very special thank you. Every day and night since then my brother has had lovely care and enjoying better health and the meals are all pureed and thickening liquid is amazing. Everyone is a star. The garden is appreciated.

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Review from C N (Niece of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with how my aunt has been treated since becoming a resident. The staff are always helpful and friendly. My aunt is not the easiest of people to please, but has always been treated with care and respect.

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Review from Ian G (Brother of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother transferred to Linau from another care home as his needs increased. After an initial settling in period exchanged a three-room flat for a single room he is now happily settled and adjusted to his accommodation and increased level of care. The attitude and level of care shown by members of
staff have been instrumental in achieving this. They have my admiration and grateful thanks.

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Review from Albert T (Brother of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were surprised how quickly our sister settled into Lindau and how quickly she started to eat again, after not eating in hospital. It has proved a good move for her.


We were kept fully informed, when she was very ill for a while, and she was treated with care and concern.


The staff seem very

happy and work very well together. They are pleasant and friendly to their guests and visitors alike.

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Review from Bernard K (Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since living at Lindau I have improved my mobility, felt the safest I have felt for many years. My brain has started to work again and I am the happiest I have been for years. The staff help me so much. They are so kind and thoughtful. I have gained so much confidence since living here.

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Review from Tracy D (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly home with an emphasis on making residents feel comfortable and engaged. Close personal attention, good quality food with refreshments available all day. Activities both within and outside the home organised - this includes trips to the seafront. Efficient admin and staff engagement high.
Good level of interaction with relatives/ friends of residents. Staff always pleasant and willing to assist.

Reply from Michelle Baker, Registered Manager at Lindau Residential Home

This is good to hear as we strive to create a relaxed homely feel at Lindau. Thank you very much for your feedback. We are always open to any new suggestions in which to develop our services further so please do not hesitate to speak to either myself or other team members.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Lindau Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Lindau Residential Home is calculated as follows: ( (306 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 344 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lindau Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (27)

Natacha

Natacha Heyburn

Job Title: Registered Manager

Joined: 2014

Natacha has been at Lindau since 2014 and during that time has gained a Level 5 in Health and Social Care along with all other areas of mandatory training. She has strong leadership and is greatly devoted to providing care to the residents and promoting their human rights.


Arjun

Arjun Tom

Job Title: Deputy Manager

Joined: 2021

Arjun joined the team in August 2021, Arjun progression since joining the team has been amazing and works hard to make sure the home is a safe place for all our residents.
Arjun holds an NVQ level 3 and level 4.


Samuel

Samuel McMullin

Job Title: Operations Manager

Joined: 2021

Sam really enjoys working with the elderly and helping people. Sam has NVQ level 3.
Sam is a joy to work with and all the residents love him, we are truly blessed to have such a wonderful person.


Chloe

Chloe Twaite

Job Title: Head of Care

Joined: 2020

Chloe joined the team in 2020 and holds an NVQ level 2 and 3.
Chloe has a passion for care and will go above and beyond in her role as Head of Care to make sure our resident are safe, healthy and happy.


Akhil

Akhil Binoy

Job Title: Team Leader

Joined: 2021

Akhil joined Lindau in June 2021, Akhil holds an NVQ level 3.


Sulfikar

Sulfikar Salim

Job Title: Team Leader

Joined: 2021

Sulfi joined Lindau in July 2021, Sulfi holds an NVQ Level 3.


Camiya

Camiya Dsilva

Job Title: Team Leader

Joined: 2021

Camiya joined Lindau in February 2021, Camiya holds an NVQ level 3.


Abhishek

Abhishek Poovathinkal

Job Title: Team Leader

Joined: 2024

Abhishek (Abhi) joined Lindau in 2024, Abhi has 2 years of experience in Health & Social Care. Abhi is currently working towards his NVQ Level 3.


Jennifer

Jennifer Stone

Job Title: Health Care Assistant

Joined: 2023

Jenny has a vast amount of experience working within care homes, Jenny holds an NVQ level 3.


Debra

Debra Sayce

Job Title: Health Care Assistant

Joined: 2022

Debra joined Lindau in April 2022, Debra holds an NVQ Level 3.


Vidhya

Vidhya Soman

Job Title: Health Care Assistant

Joined: 2023

Vidhya has 2 years of experience working in care homes, Vidhya holds an NVQ level 3.


Donna

Donna Field

Job Title: Health Care Assistant

Joined: 2023

Dee has over 15 years of experience in Health and Social Care, Dee holds an NVQ level 3.


Beema

Beema Panathukudy

Job Title: Health Care Assistant

Joined: 2024

Beema joined Lindau in April 2024, Beema has 1 year of experience in Health & Social Care and is currently working towards her NVQ Level 3.


Susan

Susan Coleman

Job Title: Health Care Assistant

Joined: 2023

Suzie has 8 years of experience working within care homes, Suzie holds an NVQ level 3.


Jack

Jack Pantrey

Job Title: Health Care Assistant

Joined: 2024

Jack is completely new to care, he has a passion for looking after the elderly. Jack is starting his NVQ Level 2.


Shelia

Shelia Yarnell

Job Title: Health Care Assistant

Joined: 2024

Shelia joined the team in 2024, Sheila has years of experience in Health & Social Care, Sheila holds an NVQ Level 3.


Joji

Joji Siju

Job Title: Health Care Assistant

Joined: 2023

Joji joined Lindau on 15/01/2023, Joji holds a Nursing Degree from her home country of India.


San Sabu

San Sabu Joseph

Job Title: Health Care Assistant

Joined: 2023

San joined Lindau on 15th January 2023, San holds a Nursing Degree in her home country of India.


Sivakumar

Sivakumar Sadanandan Pillai

Job Title: Health Care Assistant

Joined: 2024

Siva holds NVQ level 3 in Health and Social care, and is committed to make sure all residents are happy and well looked after.


Thillini

Thillini Lokeshwara

Job Title: Health Care Assistant

Joined: 2024

Thilli joined us late in 2024 and holds NVQ Level 3


Amanda

Amanda Wimble

Job Title: Health Care Assistant

Joined: 2022

Amanda joined Lindau in February 2022, Amanda holds an NVQ level 3.


Gemma

Gemma Wescott

Job Title: Activities Co-Ordinator

Joined: 2023

Gemma has vast experience in organising person centred activities for residents as well as group activities.


Gillian

Gillian Talbot

Job Title: Housekeeper

Joined: 2020

Gill joined Lindau in October 2020.


Antony

Antony Thompson

Job Title: Gardener

Joined: 2021

Tony joined Lindau in May 2021


Jenny

Jenny Walkingshaw

Job Title: Housekeeper

Joined: 2003

Jenny joined Lindau in 2003


Jacky

Jacky Stephenson

Job Title: Laundry

Joined: 2022

Jacky joined Lindau in 2022, she runs all the laundry in the home, ensuring all our residents have lovely cleaned, ironed clothing.


Tracy

Tracy Atkinson

Job Title: Kitchen Assistant

Joined: 2023

Tracy joined Lindau in 2023, Tracy works in the kitchen preparing all the resident's food choices and menus.