Hairdressing and podiatry are not included - some trips out may require a contribution but mainly this is an all-inclusive fee.
No unexpected costs are added.
The home allows visiting, but prefer visitors to let them know in advance that people are expecting visitors - in case they are out or involved in some of the fun activities in the home.
Parking is available on-site or in the adjacent public car park - which is free.
Island Sands Residential Care Home has a Review Score of 7.7 (7.661) out of 10, based on 1 reviews in the last 2 years. Over all time Island Sands Residential Care Home has 3 reviews.
Review from M w (Daughter of Resident) published on 4 April 2025
Submitted via Postal Card •
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Reply from Natalie Bebbington, Deputy Manager at Island Sands Residential Care Home
Thank you so much for taking the time to review Island Sands Care home and your kind words. I will be sure to pass on your kind words to the staff team. We take on board your rating regarding the cleanliness of the home and will feed this back to the housekeeping team. Despite our best efforts, it is inevitable that building dust settles during a period of refurbishment. May I also take this opportunity to say what a pleasure it is to be looking after and supporting your daughter. We are pleased to hear that she is happy most of the time, it is always difficult to come to terms with living away from home and living in residential services, however I am happy to hear that with staff support this is having a positive outcome.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Orare M (Friend of Resident) published on 28 March 2017
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jim S (Stepfather of Resident) published on 17 August 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.7 (7.661) out of 10 for Island Sands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for Island Sands Residential Care Home is calculated as follows: ( (10 Excellents x 5) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.078 Points relating to the number of positive Reviews for Island Sands Residential Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 1 Positive Reviews ÷ 12.8 = 0.078
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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