Loose Court Care Home

Rushmead Drive, Loose, Maidstone ME15 9UD
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Top 20 carehome certificate
9.9 51 Reviews
  • Loose Court Care Home, Maidstone
A Forty one bedroom luxury care home, Loose Court treats elderly people with physical frailties, while being particularly suited and experienced in improving the day-to-day health and lifestyles of dementia sufferers.

Loose Court has its own private gardens and staff are able to offer occupants access to physio and aromatherapy, making for a relaxing time with many advantages to mental health.

Every residents gets to choose from a wide selection of activities and outings, which families and loved ones or also welcome to join in with, producing a pleasing social atmosphere.

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Care Provided by Loose Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Burrows (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for Loose Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
  • (these prices are only a guideline, please contact Loose Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Loose Court Care Home Reviews (51)

Total of 51, showing 1-20
9.9

Loose Court Care Home has a Review Score of 9.9 (9.937) out of 10, based on 12 reviews in the last 2 years. Over all time Loose Court Care Home has 51 reviews.

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Review from Janet H (Wife of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and compassionate care home who's management and staff do all in their power to give my husband a happy and safe place to be in. I have also heard from other healthcare professionals along the dementia path, what a good reputation this care home provides. As a family we feel very blessed and
grateful he is with them and so well looked after.

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Review from Chris L (Son-in-law of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given to my mother-in-law, she and myself are always treated with kindness by all of the staff. The residents are well cared for with numerous activities to keep them engaged. The care home rooms are clean, bright and homely, I would thoroughly recommend Loose Court to anybody
in need of residential care.

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Review from Sharon H (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and gratitude for this care home, they have welcomed my mum into their embrace with limitless care, compassion and understanding of her needs.
The home itself is always immaculate, and the staff are tireless in their efforts in accommodating such demanding circumstances.
Their
time and devotion not only to the residents but to us, as a family holds no bounds, they are always there to support and listen every step of the way.
I couldn't think of a better place for Mum to be on her final journey.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind words, it means the world to us. Our team is truly dedicated to providing the best possible care, and your feedback is a wonderful reminder of why we do what we do.


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Review from M E (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Buildings can be nice, but it is the staff that make a care home good. I could not have wished for a better place for Dad to spend the last years of his life. All the staff, no matter what their role, were always kind, friendly and caring. Their ability to adapt to the changing needs that Dementia brings
is excellent. The dignity, respect and support shown to Dad and the family in his final days will always stay with me. So many thanks.

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Review from J E (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how satisfied/pleased/reassured I am with the care my father received at Loose Court. The staff are all fabulous, very resident and family-focused.
Dad was treated with respect, courtesy and love. The activities were plentiful and varied. Communication with the family was excellent.
No other words apart from excellent, excellent, excellent. Well done to all the team.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you so much for your review, your kind words and appreciation. I will pass this on to the Loose Court team.


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Review from S S (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Loose Court Care home from March 2023 through to 30 November 2024 and during this time the level of care was exemplary.
Mum was treated with such dignity at all times and I felt they not only looked after Mum but also looked after me and even in her final week the attention
to detail and level of care shown by every single member of staff meant so much to me and my brother and reinforced our belief that to leave her in the care of this home rather than use hospice care was absolutely the right decision.
Even during this sadness and grief the home have checked in on me and have helped me look back at this difficult journey of dementia with many good memories meaningful occasions and visits and I cannot thank each and everyone of the staff enough.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your very kind words. I will ensure this is filtered through to the team. This review makes me and the team very proud.


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Review from Susan N (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently was in another care home where she was mostly isolated in her room. I watched her giving up, becoming more anxious and powerless. I moved her to Loose Court Care Home where on her first visit she was walked around the garden. She had not walked for over 6 weeks. The next day I sat
in the garden with her and took a short video of the enormous change. Her eyes were alive, she said she felt better and she smiled. Since then, the improvement, the socialisation and the daily interest have given her a new lease and given me so much relief and confidence in her care. Thank you to all the staff, I am so grateful.

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Review from J T (Husband of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, excellent staff.

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Review from J K (Son of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Loose Court for several years now, with a particularly unique form of dementia, and in all this time I cannot find a single bad word to say about the home, the staff, or the management; they are fantastic and extremely understanding of his needs. Even with his difficult nature,
the staff have built a great relationship with him and I know that he sees them as people he can rely on.
There has been a steady decline in his condition and they have always said that they will look after him no matter what. I feel that he is in the safest hands I could possibly ask for and there's not a day that passes that I am not thankful for everything they do for him.
I would not hesitate to recommend Loose Court to anyone and I have done a couple of times in the past.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you so much for your kind review, we have printed your review for all staff to see. Thank you for your continued support of us all here at Loose Court.


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Review from A F (Niece of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have recently placed my auntie in Loose Court Care Home. She did not really want to go, but she has settled in very well. Said very happy to end her days there and looks at the care home as home. The staff are always cheerful and ready to help. Things have worked out really well. Thank you.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind review, so pleased everything has worked out for you all.


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Review from Andrew C (Husband of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The important word is 'care' and Loose Court Care Home puts this in abundance. The 'care' provided to the residents is outstanding and even related to the relatives of residents. The staff are friendly and knowledgeable about their charges. The atmosphere is homely without the sterile feel of a hospital.
The care home never smells of urine.

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Review from Jill E (Wife of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the standard of care at Loose Court Care Home. The carers, management and other staff are kind, efficient and professional. They make the residents feel happy, stimulated, well cared for, safe and loved. The atmosphere is warm and friendly. I am so pleased I chose Loose Court for my husband
who has young-onset dementia. It has become his home now and everyone there is part of his family. An excellent care home in every respect!

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind words, your review will be passed on to all staff.


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Review from Charlotte D (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in Loose Court for almost two years now, and whilst his dementia has worsened, the care and support he receives just gets better and better. The staff always have time for my dad, even in busy times, sit with him, walk with him, talk to him and listen to him. They are always
cheerful and will always go the extra mile with dad if he needs to be settled or calmed. They treat my dad as though he was their dad, and I cannot praise them enough.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and kind words, all staff will be made aware of your review.


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Review from S D (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I have had the most amazing experience with Loose Court Care Home. My fears and concerns about putting mum into the care home were immediately resolved as mum settled so well coming straight from the hospital over a year ago and since then it feels like a heavy weight has been lifted from my
shoulders. The carers and management team are truly amazing people and deserve so much praise for how they treat not only my mum but the other residents. Nothing is too much trouble and there is always a positive vibe in the home. Any concerns I might have with my mum's health are more often than not already being dealt with. I have no hesitation in recommending Loose Court to other people. It truly is an amazing care home.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and your kind words, I will share your review with all staff.


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Review from Nicky H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been living here for over 3 years. Mum has been so well looked after from the very start. The Manager, Assistant Manager and staff really do care about mum and she has improved since moving into Loose Court. Relatives and friends of mum all comment on mum's care and how well looked after
she is. It’s a very hard decision to trust a loved one into the care of others but Loose Court is like a family and we are so glad we found Loose Court for mum. Mum constantly tells us how well looked after she is. Thank you for taking such good care of mum it’s clear that the management and staff at Loose Court really care about the residents they look after.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and your kind words, I will relay your review to all staff.


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Review from Philip V (Son of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Loose Court after a period of recuperation in hospital following a fall. As someone who is fiercely independent and intelligent, while also suffering from worsening dementia, I was concerned how he would cope away from a long-standing home environment.
However, the close
care and attention to my father in really understanding his character, foibles, and needs has been exceptional and consistent, all the way through.
Whenever I call the home or visit, all the staff are friendly and well informed, and able to discuss my dad's current health in detail. I have also been kept well informed throughout, which gives me the confidence he is in safe hands and is well cared for, including pro-actively ringing in specialists when required.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review and kind words, I will pass your comments on to all staff. Thank you again.


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Review from Cathie W (Wife of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Loose Court Care Home about three months ago. His particular needs were quickly diagnosed and acted upon. He is now much calmer and accepts all the care and attention given to him. In my opinion, he could be not in a better place. I find all the staff caring, patient and professional.
I am totally comfortable that my husband is receiving the best possible care and attention.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind words, and thank you for all the support given to us over the last few months.


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Review from S K (Stepdaughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day all the staff have been amazing. Their care and understanding is absolutely first class, superbly led by the manager. In what has been a difficult time for us they have provided great support and guidance. It is so important and reassuring to know that my relative is being superbly
cared for, clean, warm, provided with healthy nutritional meals and interacting in daily activities. I can not thank you enough for all that you do each and every day. The care, patience and dedication is unsurpassed. Thank you so much, with my very best wishes.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you very much for your kind review Sue, I will ensure staff can read your positive review.


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Review from Jayne M (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend's mum was a resident here. She had dementia and this was getting worse. The staff are so patient and caring. They sent videos of her dancing and singing. They even came in on their day off when she was nearing the end of her life. Everyone is professional but also emotionally attached
to all of the residents. I would not hesitate in recommending Loose Court. Amazing.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your review, and all the support you have shown to us.


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Review from Julie L (Daughter of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not express how wonderful the manager, assistant manager and their staff are. Nothing is too much trouble and the manager and assistant manager go above and beyond their roles in the Loose Court. The home has been wonderful to my mum from the time she moved in, which was October 2019. The consistency
of care, cleanliness, activity, fun and general wellbeing is second to none. The last few days of my mum's life was made to be the best it possibly could. I wish to thank the manager and assistant manager so much.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your lovely review, we would all like to thank you also for all your support throughout a difficult time.


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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Loose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Loose Court Care Home is calculated as follows: ( (135 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Loose Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Frequently Asked Questions about Loose Court Care Home

What types of Care is Loose Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Loose Court Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Loose Court Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Loose Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Loose Court Care Home to the centre of Maidstone?

1.6 mile(s) as the crow flies, distance by road may be significantly further.