Review from Ainslie V (Son-in-law of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience

I found the home very friendly, clean, efficiently run and a pleasure to visit my mother-in-law and old friend, who I discovered was in the same home. The staff are incredible.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you for your kind review, it was so nice that you were able to reunite with your old friend so unexpectedly, your visits made his day.

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Review from Judith J (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience

My mother was in this care home since 2018 and from day one, when they took Mum into the dining room and gave her some lunch, whilst I sorted everything out, I have nothing but praise for the staff. Mum was extremely happy with all aspects of her care, which put the families mind at rest knowing that

when we left our visits she was in safe hands right up to the end.

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Review from Matthew H (Grandson of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

Prior to my grandfather entering a care home, we looked around a number of care homes and none of them seemed right until we found Loose Court. As soon as we walked in we found it to be clean, friendly and almost have a “homely hotel” feel about it.
The manager is truly outstanding. She genuinely

has a love for people and wants to do the very best for all the residents. Each is treated as an individual and on a daily basis she goes beyond the call of duty. She shows love, empathy, respect, individuality and care for each of the residents and as a strong leader who is widely respected these values are shown by all the management and carers. All the residents are treated like her extended family.
After reading so much bad press about care homes it really was a breath of fresh air to see how Grandad was treated here. He was made to feel loved and special. I would recommend to anyone. The home also offers days out and fish and chip takeaway in the summer.

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Review from Julia H (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

This is a wonderful home. My father felt loved and valued by all the staff there. Dad was a resident in Loose Court for 4 years. He suffered from dementia, but received the best of care. The manager is very dedicated and caring and deserves a special mention. Friends and relatives who visited Dad,

all commented on the feeling of love in the home and said it’s the best one they’ve visited.
I would certainly recommend this home to anyone looking for the best care for an elderly relative.

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Review from Duana B (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience

My family and I are extremely happy with the care that all the staff give to my mum. The staff have gone over and above to cater for Mums needs and we are very glad she has somewhere safe to stay and somewhere that she actuary likes to stay.

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Review from Debbie W (Granddaughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience

Our family is extremely happy with the care my nan gets. She is really happy at the home and is treated with respect and dignity. The staff are fantastic, the food is excellent overall. We have no complaints at all.

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Review from Phillip W (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience

I am nearly 80 years old and I would book myself into this home when the time comes, my mother is 99.

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Review from Tony H (Husband of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience

When the time came at 82 years of age, it was obvious that I could no longer care for my 90 year old wife with dementia and difficulty with walking, in our own home. The decision was made that she would go to a professional care home. I visited 18 care homes within 3 miles of our home and decided that

there were only 4 that I would be happy for her to stay, unfortunately, 2 of those were nursing homes and not care homes.
Loose Court, strangely enough, the first home I visited and only a mile from home, appeared to be friendly,m clean, tidy and airy. My wife was offered a nice ensuite room in which we were allowed to put many of her things around to help make her feel at home. She has been there nearly a year now, she gets all the medical help she needs, a hairdresser and many different activities and outings. In the summer we can sit out in the garden just like home.
I always feel that by sending her to a care home I have taken her real home away from her but she often says how nice it is there. The family and I are very happy with her being there and I can visit any time and stay as long as I wish.

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Review from Sarah C (Daughter of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience

Dad had to go into care as he was no longer able to care for himself. From the moment we walked into the home we knew this was the right place. The staff were very welcoming and friendly - being able to choose his room was something I'd never expected and was delighted by. Sadly Dad's time in the home

was short as he passed away at the beginning of August.
The care he received from the staff was second to none even when the dementia changed his character the staff always showed him love and respect. The last few weeks of his life were hard on us as a family but the care never changed. The staff were amazing both to Dad and to us, it made a hard time a little easier to bear with the staff's care.
His loss has left a huge hole but knowing he was cared for so well in his last few months - even more so in the last weeks has made this a little easier.
I wouldn't hesitate to recommend Loose Court to anyone. It is an amazing home (emphasis on the word home it really is home from home).

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Review from Philip W (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience

From management to all staff, they are all great and very caring.

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Review from Trudi H (Daughter-in-law of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience

My father in law came to Loose Court in September 2017 and from the very first day, we knew he was in a beautiful home and that is what this amazing place is, a loving, caring family home. We received outstanding care for him, patience, respect, compassion, all the things you wish for your relative

to encounter are delivered as the norm here. The support we received from all the staff as his dementia deteriorated was second to none and in his last week of life, the care he received was outstanding as was ours. Nothing was too much trouble and the compassion shown was second to none. This wonderful home is an absolute gem and I would recommend anyone who has to make that decision to place a relative in a care home just bring them here, you will never have a moment of doubt. Thank you from the bottom of my heart for making his last year of his life so full of genuine love, care and compassion, we will never forget this wonderful home.

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Review from Josie W (Daughter-in-law of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

Loose Court was my mother-in-law's home for 2 1/4 years. In that time she was cared for with love, affection, dignity and professionalism. The whole staff are happy and positive making the residents feel secure, safe and special. Her room was always spotless and homely and she really enjoyed the food.

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Review from David W (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother stayed at Loose Court for 5 years and during that time, I had no worries about her welfare. I was able to visit unannounced at any time, any day. The care home was always clean and fresh and the staff always showed a high level of care and attention.

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Review from Y O (Wife of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience

My husband was looked after at Loose Court for the last three years of his life, even after his dementia advanced. He was treated with loving kindness and respect at all times.

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Review from Jill G (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident at Loose Court Care Home for over two years and throughout that time she has received excellent care. The home has a friendly, welcoming atmosphere and management and staff were always on hand to assist residents or answer any questions we as a family had. Mum enjoyed

the comfort and security of being well looked after, the tasty food and in particular the many activities, games and entertainment available. Even when her mobility worsened, Mum was always included in any suitable activity. Mum was always treated with respect and dignity and staff would ‘go the extra mile’ to make sure she looked and felt special and loved. It is a huge decision when choosing a care Home for a dearly loved family member but I know we made the very best choice in Loose Court ..... a big thank you to all the team for your care and dedication.

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Review from Graham P (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother was well looked after by very caring staff. Her needs were well catered for in as close to home environment as possible.

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Review from Catherine B (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother who had Dementia, heart problems and very little sight spent the final 18 months of her life at Loose Court when it became unsafe for her to be at home without 24-hour supervision. I visited twice a week, every week and was always warmly welcomed. There was always plenty of staff on duty,

alert to whatever residents needed. The residents were treated with dignity, patience and kindness. They were encouraged to join in with activities each day and had regular visits from entertainers. During my mother's final 6 weeks when she was in and out of hospital and clearly failing she was always welcomed back and received excellent care. A special bed with an air pump to prevent bed sores was provided and she was visited every hour to ensure she was comfortable. Her passing away was very peaceful and I will never forget the kindness and compassion that both she (and I) were shown.

Reply from Karen Burrows, Manager at Loose Court Care Home

Thank you very much Catherine for your kind words.

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Review from Pamela H (Husband of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident for 2 1/2 years. He is very well cared for, the carers give him so much love and attention. I am made to feel at home, I visit every day always offered a hot drink and made to feel very welcome. The food is excellent all home cooking. Housekeeping is so good the staff

work very hard all are very dedicated to looking after the residents.

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Review from Gill W (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been in the care home for 3 years and is now on 'end of life'. She has been treated with respect and dignity and is kept extremely clean and comfortable. The situation is as pleasant as it could be under the circumstances.

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Review from Richard P (Husband of Resident) published on 8 November 2017
Submitted via Website • Report

Overall Experience

Placing a loved one into care is a daunting and almost overwhelming experience, but it did not take me long to put any concerns I may have had to one side, given the care and support my wife gets at Loose Court. The staff are simply amazing so much patience and care for all of the residents and they

gel wonderfully as a team. All great teams need a great manager and this home is managed extremely well. Each resident brings a different challenge but the team confronts each challenge head on so that you never feel anyone is over-looked or marginalised in any way. Attention to detail is spot on.

The atmosphere is always warm, and so visiting the home is an uplifting experience and one that I look forward to every time I visit. The accommodation and laundry service is very good, the food is excellent, and there always seems to be something going on with regular events and activities.

I have no hesitation in fully recommending Loose Court.

Reply from Karen Burrows, Home Manager at Loose Court Care Home

Thank you for your very kind words, we are really pleased that you feel so comfortable and happy with the care your wife is receiving. It has always been our aim at Loose Court to be a homely happy home and this extends to all relatives and friends of all of our residents.

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Loose Court Care Home

Care Provided by Loose Court Care Home

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Funding & Fees Guide for Loose Court Care Home

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