Loose Valley Care Centre

15 Linton Road, Loose, Maidstone ME15 0AG
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9.9 61 Reviews
  • Loose Valley Care Centre, Maidstone
Loose Valley Care Centre is situated near Maidstone in Kent. Nestled in the Loose Valley, the Home is a beautifully converted former vicarage, sitting in three acres of beautiful landscaped grounds. Their skilled staff deliver the very best person-centred care and ensure there is attention to detail in the way they offer support to all.

Loose Valley has a capacity of up to 31 residents, with single room accommodation. The majority of bedrooms have ensuite facilities. The Home has a pleasant lounge, dining room, a bright and airy conservatory and an onsite hair salon. The extensive secure gardens feature two patio areas with wheelchair access around the perimeter.

The Home is passionate about keeping their residents stimulated and active, through a range of tailored daily activities including music therapy, painting lessons, seated exercise classes, pet therapy, gardening, live music and external outings. Using essential oils, they also hold regular Namaste sessions where residents can receive relaxing massage treatments in a calm, tranquil environment, while enjoying delicious fruits, treats and drinks.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Loose Valley acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing high-tech care planning technology, care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

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Care Provided by Loose Valley Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Diana Serban (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Loose Valley Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Nursing Care £1,600 – £1,700
    • RESPITE Self-Funded Residential Care £1,550 – £1,648
    • RESPITE Self-Funded Nursing Care £1,650 – £1,750

  • The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.
  • (these prices are only a guideline, please contact Loose Valley Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch.


Loose Valley Care Centre Reviews (61)

Total of 61, showing 1-20
9.9

Loose Valley Care Centre has a Review Score of 9.9 (9.882) out of 10, based on 15 reviews in the last 2 years. Over all time Loose Valley Care Centre has 61 reviews.

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Date Published

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Review from H W (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Originally, both my parents were in the home. Sadly, my mum passed away a year ago, all the carers and staff were excellent to me and my dad when this happened and my dad has continued to receive excellent care. My dad enjoys all trips out and the family fun-filled environment that's provided.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you for your lovely review. We are so sorry for your loss, and we are happy that you and dad feel supported by us all at Loose Valley. The feedback will be shared with our team so they can read your nice words.


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Review from W C (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placed in Loose Valley Care Centre after being discharged from hospital for bed rest due to no weight bearing on left leg. The home is very nice. All staff day and night are a credit to Loose Valley, nothing is too much for them. Treated with respect and dignity by all.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

We thank you for your review and are so happy you feel comfortable here with us. We hope that you enjoy your stay with us, and this lovely feedback will be shared with all the team at Loose Valley.


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Review from H D (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mother came to live at Loose Valley in February this year. We can credit the staff with 'rescuing' her so we don't feel she would have survived had she remained in her own home. Her personal care is very good and lots of attention is given to her emotional well being too.
Activities and entertainment
feature often and aim to be very inclusive. Mum really enjoys the music and visits from animals/pets. It is very reassuring that we can visit anytime and the staff are so approachable. As a family, we can relax as we know that all aspects of mum's care are being catered for in every way possible. Loose Valley is very much her home now.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for your review and positive comments regarding our home and the team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team and we would like to hear from you if you believe that there are any improvements needed to our Service. Thank you once again for the lovely review.


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Review from I L (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has gone to Loose Valley for respite care and I have been very impressed by how the team has worked so hard to make him welcome. He had not seen my mum for 9 months and with the team's help, we were able to get them together this week which was wonderful.
Thank you for all the help you have
given me and my dad in this time of change.

Reply from Glenda Osmotherly, Director of Operations at Loose Valley Care Centre

Thank you for your very positive feedback. Respite care, especially for the first time is very daunting for both the relative(s) and of course the resident. The Team understands the inevitable anxiety and does their best to make the experience for all concerned both supportive and caring. I am delighted that they were able to facilitate your Mum and Dad coming together after 9 months, I hope the first of many more visits together in the future.


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Review from Gabriella M (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Loose Valley Care Centre for over a year. She has been extremely happy. Her care is second to none. All the carers are friendly and treat her with dignity and respect. The activities for all the residents are excellent, the activities staff go to great lengths to make them enjoyable.
The home is always clean and well-presented. Everyone there is so kind and friendly. I cannot recommend Loose Valley Care Centre enough!

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for taking the time to write this wonderful review. I will ensure that your feedback is shared with the Loose Valley team.


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Review from L E (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loose Valley Care Home is such a friendly caring place.
Very homely and the staff are so caring and conscientious.
The manager has always a friendly word when I visit.
Mum is very happy here and feels so at home.
I cannot praise the manager and the staff enough.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for taking the time to write this wonderful review. I will ensure that your feedback is shared with the Loose Valley Team.


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Review from Daniel P (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great chef. Mum loves the dessert trolley.
Good activities.
Gardens are very pleasant and the house is grand and made of stone.
Bedrooms are generous size.
Could do with better lighting.
Well done and thanks!

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you for your feedback. It is much appreciated and will be shared with our Loose Valley Team. Kind regards.


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Review from Clare W (Daughter-in-law of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Loose Valley Care Centre are always so friendly and welcoming. We feel comforted that my husband's mother is well taken care of and all her needs are met. We visit my mother-in-law regularly and the home is always kept clean and people are being treated with dignity and respect. Thank you
for giving my mother-in-law the highest level of care that she needs at this time. We are very happy that we chose Loose Valley Care Centre for this stage of her care.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you so much for taking the time to write this beautiful review. I will ensure that your feedback is shared with our team.


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Review from Mark C (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Loose Valley Care Centre are amazing. From the manager to the care assistants to the kitchen staff and all in between are just a fabulous team. I keep telling everyone that has need to ask about Mum and how we worked out by finding this facility and team. Mum is comfortable, and happy
and is treated with the utmost kindness and respect. Fantastic place.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you for your kind words, your feedback means a lot to our team. With kind regards from the manager and the team.


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Review from Robert B (Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good place to be here.
I am not able to think of a better place to be, it feels as if I am in my own home.
We have day trips, we have entertainment.
Overall it's well-run, the staff and management are very good.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for sharing your personal experience and showing your appreciation to our team. It is our pleasure to look after you and we are very grateful for your positive feedback.


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Review from Alex F (Stepson of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my stepfather at the age of 83 was diagnosed with cancer on top of other complications with 3 months to live, he was allocated a position at Loose Valley Nursing Home for terminal cancer.
The staff from top to bottom were amazing, treating him with dignity and respect.
I cannot thank them enough
for all their hard work.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for taking the time to write this wonderful review. I will ensure that your feedback is shared with the Loose Valley Team.


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Review from Douglas H (Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a job to put into words the care and support from Loose Valley. My wife and I are both in the care home. My wife who has Huntingdon's is really pleased at the support and care she received, 100% pleased.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you for your lovely comments. It is a pleasure to have you and your wife joining the Loose Valley family.


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Review from Mary G (Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loose Valley Care Centre was wonderful for my dad. The staff are respectful, caring, jolly and friendly. The atmosphere is kind and caring. It is a beautiful setting and calm and peaceful. Everything you would want your loved one to have. The nursing team are extremely professional and thoughtful and
sensitive. Everything is well run from the activities and events to meals, medication and hygiene. I cannot fault one thing about loose valley care home and I feel extremely grateful that my dad had the benefit of being there. Many thanks.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you for taking the time to leave such a positive review of Loose Valley. Your lovely comments will be fed back to the staff to show them that their efforts are recognised and appreciated.


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Review from Michelle C (Niece of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been amazed at the improvement in my auntie's quality of life, as well as mental and physical wellbeing since becoming a resident at Loose Valley in the last three months. The manager and her whole team have been absolutely brilliant and to see the change in my auntie, since transferring
from another home, has been nothing short of amazing. My auntie was permanently bedridden before, isolated in a small room with not much more than a television for company. Now, she is dressed every day and taken into the lounge area or conservatory (albeit in a very sophisticated wheelchair) to enjoy activities, entertainment, and the company of other residents and the team at Loose Valley. She is undoubtedly happy, comfortable, and well cared for with respect and dignity. We think Loose Valley is an exceptional care home setting and feel fortunate that our auntie is a resident there now. They should be used as an example to others. With heartfelt thanks to all the team.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

On behalf of the manager and her excellent team, I would like to thank you for this very positive feedback. I will ensure that all staff are aware of your comments, and I will remind them to be proud of all they do, so hard and so worthwhile.


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Review from David B (Son of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Loose Valley for the last couple of months of her life and was blessed with great care and kindness. My eternal gratitude to the manager and staff who kept her comfortable and peaceful during such a difficult time. I was made to feel welcome at all times and was kept well-informed.
I was extremely touched that the manager and a staff member were able to come and say goodbye to my mum at her funeral.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

On behalf of the manager and her excellent team, I would like to thank you David for this very positive feedback. I will ensure that all staff are aware of your comments and I will remind them to be proud of all they do, so hard and so worthwhile.


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Review from B C (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loose Valley Care Home is fantastic.


Staff - Brilliant, Management - Brilliant
Catering - The Best
Cleanliness - First Class
Care and consideration for clients go my way and beyond.


Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you so much for such a lovely review. I will be sharing this with all staff here at Loose Valley.


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Review from J O (Son of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from 2018 to 2022 and couldn't have had better care. The building and location of the home are lovely, but it's the staff (and Billy the cat) that make it so special. Mum settled in so quickly, and the staff couldn't do enough to make her feel at home, and Loose Valley Care
Centre soon became home for my mum. The staff do a lot to ensure that the residents have fun (quizzes, films, visiting singers, visits to Christmas markets, visiting animals, etc) and therefore, in turn, remain stimulated. Even during the pandemic, they arranged 'visits' and theme days to India, France, Wales, Scotland and many more. The medical care was second to none, despite my mother's care becoming more complex and demanding. Mum also had to have a gluten-free diet, and the kitchen produced lovely, delicious, freshly cooked food every day to suit Mum's dietary needs.
It's a great care home that has the best staff you could ever wish to have looking after your loved one.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for your review and positive comments regarding Loose Valley and the team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Dave S (Son of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Loose Valley Care Home back in September of 2021 after her severe arthritis and osteoporosis made it impossible for her to stay at home on her own, even with visiting carers. She was in a lot of pain, upset at having to leave her home and very frail. The wonderful staff
made her feel safe and looked after, from the moment she arrived. I doubt she had felt that safe for a considerable amount of time. She settled in very quickly and soon felt at home. Our family were so happy to have found this wonderful place, knowing Mum was happy and looked after. As far as I'm concerned, the staff there do a wonderful job, and I hope they realise what a huge difference they make to people's lives. Mum called them all angels.
She sadly passed away this year due to health issues connected to old age, but I will forever be grateful to everyone there. It's a wonderful place. Thank you all.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for your kind words, Dave. It is nice to know you appreciate our home and the team at Loose Valley, who work hard to deliver high standards of quality care. I will pass on your feedback to the team and thank you once again on their behalf for your positive feedback.


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Review from M N (Brother of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident at Loose Valley for two and a half years until she passed away at the end of 2021. She was cared for by kind friendly staff. The nursing staff kept me fully informed of her well-being through her stay, especially during covid days when it was difficult to visit. Her minor needs
like having her coffee hot, extra pillows on her bed or being given different meals when what was on the menu wasn't to her liking were quickly sorted. I'm pleased we chose Loose Valley and recommended this care home.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for taking the time to give the team positive feedback and we would like to hear from you if you believe that there are any improvements needed to our Service. Thank you again and I will pass your kind words on to the whole team.


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Review from Helen G (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Loose Valley for end-of-life care after a terminal illness diagnosis back in December 2021. The admission process was seamless and dad was immediately reassured by having people around him after worries of isolation at home despite family support. The Manager popped into his
room daily and made him feel that he was getting 'special' care. Dad had oesophageal cancer and was unable to eat or drink very much by the time of his admission. There was gentle encouragement from the staff but no pressure and dad was able to request anything that he fancied to eat/drink. As dad deteriorated the staff communicated well with the Community Hospice Team and were excellent at keeping me informed at each stage of dad's care. They not only looked after dad but supported the family, especially during dads last days and hours. They ensured that dad was comfortable and pain-free. As a family, we shall be forever grateful for the care and sensitivity shown to dad and us.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you for your kind words and review. We will pass on your feedback to the staff, and definitely, they will all be delighted to read it!


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Loose Valley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Loose Valley Care Centre is calculated as follows: ( (157 Excellents x 5) + (21 Goods x 4) ) ÷ 178 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Loose Valley Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Diana

Diana Serban

Job Title: Home Manager

"Hello, my name is Diana Serban and I’m the Home Manager at Loose Valley Care Home in Maidstone, Kent. We are a Nursing Home in Loose and our core values of quality, dignity and respect remains at the very heart of everything we do. We would like to invite you to pay us a visit if you are looking for a Home for your loved one, where you will be greeted by our friendly staff.


Located in a quiet area with excellent transport links to Maidstone and Staplehurst, our Care Home is a beautiful Victorian building combining 'old' character with newly refurbished facilities and many more in progress. We have 31 single rooms in our Care Home – the majority of which have en-suite facilities. Loose Valley is perfect for people who like the intimacy and homely feel of a smaller Care Home."


Paula

Paula Smy

Job Title: Recreation and Well-Being Champion

Joined: 2018

"I've worked at Loose Valley as Recreation and Well-Being Champion since October 2018, but before that, I worked in the same role at another Nellsar Home – Abbotsleigh. I also used to work as a Kitchen Assistant on Fridays for two years. I am so glad I work for Nellsar as they put everyone first and residents are top priority.


I've seen many positive changes and had opportunities to learn and progress over the years. Namely, my NVQ 2 Activity Leadership Course and the Dementia Care City and Guilds Course. Nellsar is like family and I feel like a valued member of the team; they look after their staff and operate an open door policy when needing to approach the Management Team.


My Manager at Loose Valley listens to my ideas and the whole team works together, supporting each department to make each day special. We pull together for special events and the armchair travel adventure "Around the World with Nellsar Cruises" was a great success throughout the Home. I worked with the Kitchen Team in creating fun themed menus for each destination, and it made me feel appreciated and listened to.


What I most enjoy about my job is the strong sense of teamwork and good communication. I take pride in my job and I'm always up for a challenge. I love being creative and have a passion for arts and crafts – it's where I excel. Designing backdrops out of cardboard is a fun knack I've honed over the years – give me a box and I can turn it into anything! So far I've made a pirate ship, a gondola, a caravan and a minibus!"


Frequently Asked Questions about Loose Valley Care Centre

What types of Care is Loose Valley Care Centre registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Loose Valley Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Loose Valley Care Centre have?

There are 29 Single Rooms.

What are the Facilities & Services at Loose Valley Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Loose Valley Care Centre to the centre of Maidstone?

2.2 mile(s) as the crow flies, distance by road may be significantly further.