I have been very impressed by how the team has worked so hard to make him welcome.
I L (Son of Resident)
All the carers are friendly and treat her with dignity and respect.
Gabriella M (Daughter of Resident)
The activities for all the residents are excellent, the activities staff go to great lengths
Gabriella M (Daughter of Resident)
The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.
The home maintains an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch.
Loose Valley Care Centre has a Review Score of 9.9 (9.882) out of 10, based on 15 reviews in the last 2 years. Over all time Loose Valley Care Centre has 61 reviews.
Review from J G (Regular Volunteer) published on 31 August 2018
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Overall Experience
4.0 out of 5
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Review from Jeannette W (Resident) published on 31 August 2018
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5.0 out of 5
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Review from Evelyn T (Daughter of Resident) published on 13 August 2018
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5.0 out of 5
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Review from Joyce B (Respite Resident) assisted by family/friend published on 26 July 2018
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4.0 out of 5
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Review from Raymond N (Son of Resident) published on 1 June 2018
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5.0 out of 5
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Review from Sarah F (Daughter-in-law of Resident) published on 29 May 2018
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5.0 out of 5
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Review from Sarah S (Daughter of Resident) published on 23 April 2018
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5.0 out of 5
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Review from Pauline J (Daughter of Resident) published on 1 March 2018
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5.0 out of 5
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Review from George M (Husband of Resident) published on 29 January 2018
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5.0 out of 5
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Review from Erlinda W (Resident) published on 5 January 2018
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Overall Experience
5.0 out of 5
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Review from Kate W (Daughter of Resident) published on 20 November 2017
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5.0 out of 5
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Review from F C (Sister of Resident) published on 12 October 2017
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Overall Experience
4.0 out of 5
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Review from Andrew J (Son of Resident) published on 9 August 2017
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5.0 out of 5
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Review from Joe M (Son of Resident) published on 9 August 2017
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5.0 out of 5
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Review from Doreen R (Resident) published on 9 August 2017
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5.0 out of 5
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Review from June M (Friend of Resident) published on 26 July 2017
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Overall Experience
4.0 out of 5
The staff are very
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Review from Linda H (Daughter of Resident) published on 13 July 2017
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4.0 out of 5
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Review from Alysone F (Resident) published on 23 June 2017
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3.0 out of 5
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Review from Pat M (Wife of Resident) published on 22 June 2017
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4.0 out of 5
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Review from Karen W (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.9 (9.882) out of 10 for Loose Valley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.882 for Loose Valley Care Centre is calculated as follows: ( (157 Excellents x 5) + (21 Goods x 4) ) ÷ 178 Ratings = 4.882
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Loose Valley Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jan 2019
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Job Title: Home Manager
"Hello, my name is Diana Serban and I’m the Home Manager at Loose Valley Care Home in Maidstone, Kent. We are a Nursing Home in Loose and our core values of quality, dignity and respect remains at the very heart of everything we do. We would like to invite you to pay us a visit if you are looking for a Home for your loved one, where you will be greeted by our friendly staff.
Located in a quiet area with excellent transport links to Maidstone and Staplehurst, our Care Home is a beautiful Victorian building combining 'old' character with newly refurbished facilities and many more in progress. We have 31 single rooms in our Care Home – the majority of which have en-suite facilities. Loose Valley is perfect for people who like the intimacy and homely feel of a smaller Care Home."
Job Title: Recreation and Well-Being Champion
Joined: 2018
"I've worked at Loose Valley as Recreation and Well-Being Champion since October 2018, but before that, I worked in the same role at another Nellsar Home – Abbotsleigh. I also used to work as a Kitchen Assistant on Fridays for two years. I am so glad I work for Nellsar as they put everyone first and residents are top priority.
I've seen many positive changes and had opportunities to learn and progress over the years. Namely, my NVQ 2 Activity Leadership Course and the Dementia Care City and Guilds Course. Nellsar is like family and I feel like a valued member of the team; they look after their staff and operate an open door policy when needing to approach the Management Team.
My Manager at Loose Valley listens to my ideas and the whole team works together, supporting each department to make each day special. We pull together for special events and the armchair travel adventure "Around the World with Nellsar Cruises" was a great success throughout the Home. I worked with the Kitchen Team in creating fun themed menus for each destination, and it made me feel appreciated and listened to.
What I most enjoy about my job is the strong sense of teamwork and good communication. I take pride in my job and I'm always up for a challenge. I love being creative and have a passion for arts and crafts – it's where I excel. Designing backdrops out of cardboard is a fun knack I've honed over the years – give me a box and I can turn it into anything! So far I've made a pirate ship, a gondola, a caravan and a minibus!"
