Very happy with the care Mum receives. The staff are amazing and look after all of Mum's needs.
Tracey J (Daughter of Resident)
Mum has been so happy since moving to Lulworth House and has a fantastic quality of life.
Lucy M (Daughter of Resident)
The staff are friendly and talk to the residents with respect.
Tracey J (Daughter of Resident)
The home maintain an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch.
Lulworth House Residential Care Centre has a Review Score of 9.9 (9.874) out of 10, based on 14 reviews in the last 2 years. Over all time Lulworth House Residential Care Centre has 50 reviews.
Review from Tracey J (Daughter of Resident) published on 13 September 2024
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5.0 out of 5
Reply from Torie Sabbarton, Operations Manager at Lulworth House Residential Care Centre
Thank you for taking the time to review our service. I know the team will be thrilled to receive this really positive feedback and we will ensure this is shared with them all. Many thanks!
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Review from Ann D (Daughter of Resident) published on 10 September 2024
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5.0 out of 5
Reply from Torie Sabbarton, Operations Manager at Lulworth House Residential Care Centre
So pleased you are happy at Lulworth House, feedback is always appreciated and valued by our team.
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Review from Lucy M (Daughter of Resident) published on 10 September 2024
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5.0 out of 5
Reply from Torie Sabbarton, Operations Manager at Lulworth House Residential Care Centre
Moving into a care home can be a really positive experience and our team certainly brings the sunshine and smiles each day. The team work hard to ensure happiness and enjoyment is part of the daily schedule, and we are really pleased to hear that you find Lulworth House an excellent home for your mum. Thank you for taking the time to review our home.
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Review from Lyn F (Daughter-in-law of Resident) published on 10 September 2024
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5.0 out of 5
Reply from Torie Sabbarton, Operations Manager at Lulworth House Residential Care Centre
Thank you for your review, our team will be delighted by your positive comments!
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Review from Dave E (Son of Resident) published on 20 August 2024
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5.0 out of 5
Reply from Torie Sabbarton, Operations Manager at Lulworth House Residential Care Centre
Thank you Dave for reviewing our service. Our sincere condolences on the loss of your Mum, to you and your family. I know that the care team will be warmed by your kind words and recognition of the care and support they provided to your family and to those living in Lulworth House. Again, thank you.
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Review from K B (Daughter of Resident) published on 20 August 2024
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5.0 out of 5
Reply from Torie Sabbarton, Operations Manager at Lulworth House Residential Care Centre
Feedback is very important to us so thank you for taking the time to review our service. The team work hard to ensure our families are as involved and up-to-date as possible, and I am glad to hear that our 'Resident of the Day' process is working for you and giving you time for two-way communication. We really appreciate your time in providing this review, and will be certain to share this with our care and support team, thank you.
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Review from Gillian K (Daughter of Resident) published on 19 August 2024
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5.0 out of 5
Reply from Torie Sabbarton, Operations Manager at Lulworth House Residential Care Centre
Moving into a care home can be a time of anxiety and we appreciate how very difficult this must have been for you all during a global pandemic. I am so pleased that you feel the care team continued to maintain the standards of care and support that your Mum and you as a family deserved. It has been a pleasure to look after your Mum and I thank you for your review of our home and the team that make such a positive review possible.
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Review from Maria A (Daughter of Resident) published on 15 August 2024
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5.0 out of 5
Reply from Torie Sabbarton, Operations Manager at Lulworth House Residential Care Centre
Thank you for spending time writing this review. It is lovely to receive positive feedback and I know the team will be pleased to hear this too! We are very proud of the home and the dedication of our team in supporting every person in our care, and their families. Again, thank you for reviewing our home.
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Review from Ian L (Son of Resident) published on 18 January 2024
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5.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for these lovely words, which I know the team at Lulworth House will be overjoyed to read. It is good to know that your dear Mum has settled so well into the home. We know how hard it is for families to make the decision to place their loved ones into residential care, and respite care is often a good way to try it out first. It is good that you have been able to remain fully included in Mum's life and the life of the home. We are only too happy to invite family members and groups from the local community into the home, as we believe our residents should be encouraged to live well and maintain family and community links while living with us. I am also glad that Mum's love of food and cooking is being satisfied, as meaningful activities and hobbies are also key considerations within the care we provide to our residents. I hope you and Mum can continue to enjoy many more events with the team at Lulworth House. With kind regards.
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Review from Ann B (Daughter of Resident) published on 15 January 2024
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5.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you so much for taking the time to write this positive review for Lulworth House. The team at the home take great pride in ensuring the home is kept as clean as possible. The wellbeing of the residents is their primary focus at all times, and they take pride in ensuring there are activities and fun things happening for them wherever possible. I am pleased you have mentioned the food, as the nutritional champion at Lulworth House takes great pride in devising food-orientated activities and in liaising with the chef to provide meals that the residents wish to have on the menu. It really is a team approach. I will pass your lovely comments to them. I am sure they will be thrilled to know they have received this lovely review. With kind regards.
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Review from Colin S (Son of Resident) published on 15 January 2024
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5.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for this lovely review of Lulworth House and the team there. I am thrilled to know that you feel this way about the care your dear Mum receives, and I know the team will also feel this way. Lulworth House is a very homely place where the team do their very best to ensure the residents living there have the best quality of life they possibly can. This includes the food, fun and little extras that make them feel special every day. I am so pleased that you are happy with your choice to leave your Mum in our care. I will ensure your lovely comments are passed on to the team in the home. With kind regards
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Review from S N (Son-in-law of Resident) published on 2 October 2023
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5.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you so much for taking the time to write such a lovely review for this home and the team. It is fantastic to hear how happy you and your dear mother-in-law have been with the care offered by the team and with the atmosphere generated within the home for the residents and visitors alike. I am delighted to hear how your mother-in-law is treated by the team. They genuinely care for the people living in the home as they would their own family members, with love and affection, and they pride themselves on ensuring the residents' wellbeing is paramount. I am also happy that you have felt able to enjoy good relations with the team, as this is another area in which they take pride, as they want relatives and visitors to feel at ease in the home. I will pass your comments on to the team at the home. I am sure they will be thrilled that their hard work and dedication has been recognised in this way. With kind regards
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Review from R L (Son of Resident) published on 27 July 2023
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5.0 out of 5
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for taking the time to write such a positive review for the care and services provided to your mum at Lulworth house. We do appreciate this very much as it helps us to gauge the quality of the service we provide and ensures we know we are getting it right for our residents and families. The whole team at Lulworth are a kind, caring, and generally great bunch of people who are truly proud of what they do, we will be sure to share your comments with them and we know they will be very pleased. Thank you.
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Review from Jacqueline C (Daughter of Resident) published on 11 July 2023
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5.0 out of 5
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you very much for taking the time time to write such a glowing and comprehensive review about the care services provided at Lulworth House to your elderly father.
We are really pleased to hear that he is enjoying life at Lulworth, they are indeed a lovely staff team and we are very proud of them and of course Catherine the manager who is so dedicated to both to the residents ensuring they are well cared for and happy but also in supporting her staff team to make this possible.
However, for us the icing on the cake is when we hear from families like yourself about how pleased you are that your loved one is receiving kind and caring quality care. We really do appreciate that you have completed this review and we will ensure that it is shared with the staff who will be incredibly pleased and proud of themselves - as they deserve to be. Thank you.
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Review from G W (Son of Resident) published on 28 April 2022
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5.0 out of 5
Reply from Silvia Barret, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you so much for taking time to write such a lovely feedback in such a sad times for you and your family. Your opinion is very important to us and means a lot to the whole team.
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Review from A N (Daughter of Resident) published on 5 January 2022
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5.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for taking the time to write such a positive review for our home. We are so pleased you feel your mother is receiving the best of care. The team at the home work very hard to support the people we care for in a kind and caring manner and strive to ensure they can continue to maintain links to their community and cultural denominations where they wish to, and I am pleased that in your Mum's case, this is working for her. I will pass your comments onto the team at the home. Thank you once again.
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Review from H W (Cousin of Resident) published on 16 December 2021
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3.0 out of 5
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for the review of Lulworth House, your feedback is appreciated and will be taken on board. We are very proud of the staff at Lulworth and are pleased you find them to be wonderful and helpful - We totally agree with you, a great bunch of people, hard working and committed to their residents. We will make sure they see your review. With regards to the rooms, with the home being a conversion, we are limited by building regulations and the plumbing system as to how many en-suites we can install, although there are some rooms at the home that do have en-suite facilities, maybe you could talk to the Manager and ask her to consider a change for your family member when one becomes available. The activities team do amazing things with the residents and I know they work hard to try and plan a varied activities and events calendar - the residents always seem to be having so much fun! Thank you for your time and comments.
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Review from David B (Husband of Resident) published on 10 December 2021
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4.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for this very positive review, which I know the team at the home will be very pleased to have received. The team work very hard to ensure people in our care are comfortable and happy and positively engaged with fun activities daily, and I'm so glad that you see this when you visit your wife.
With kind regards
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Review from R C (Son of Resident) published on 10 December 2021
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5.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for taking the time to write this review, which will be gratefully received by the team at the home. I am happy to hear that they have managed to be flexible with the visiting arrangements for you to maintain what we all recognise to be much needed contact with your mother. We look forward to a time when all covid restrictions can be lifted and we can once again open our doors to all our relatives with no restrictions in place.
With kind regards
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Review from N J (Daughter of Resident) published on 26 April 2021
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4.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you so much for this positive review. We are so glad you feel the team have managed so well through this difficult time. I know they have worked so hard to keep everybody engaged and happy whilst doing their very best to keep them safe as well, and to keep in touch with family members. I will pass your comments on to the team and we hope to be able to invite families back into the home as soon as possible. With kind regards.
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The Review Score of 9.9 (9.874) out of 10 for Lulworth House Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Lulworth House Residential Care Centre is calculated as follows: ( (147 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lulworth House Residential Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2020
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Job Title: Registered Manager
Joined: 2017
"Hello, my name is Catherine Singh and I am the Registered Manager of Lulworth House Residential Care Home. Situated on the outskirts of Maidstone, Lulworth House offers bright and spacious accommodation and has 38 single rooms, six of which have en-suite facilities.
I took up my position as Manager in December 2017 and have worked with my staff team to ensure that there is a strong family-orientated atmosphere and residents are made to feel at home. Person-centred care is central to the Lulworth House philosophy – ensuring that the needs of our residents are met is of utmost importance to us.
We run regular residents’ meetings, which give us the opportunity to receive feedback from our residents about the care they receive within our Home and any new suggestions they may have for activities and trips. It also gives them the opportunity to express their thoughts and preferences.
We have a full and exciting in-house activity programme and we employ three Recreation & Well-Being Champions who provide both group sessions and one-to-one activities for each resident throughout the week. They ensure that sessions are relevant and tailored to each individual.
Each week we have a variety of organised activities including exercise classes, musical sessions and arts and crafts, and we have regular events and entertainments to which all relatives are invited. We also have a sensory room, a monthly cinema club and a regular ‘pub afternoon’ for all residents. Our Well-Being Team are on hand to deliver one-to-one relaxation sessions, including massage or aromatherapy, which greatly improve the holistic health of our residents.
Lulworth House has its own minibus and we offer regular trips both locally and further afield, with residents choosing the places they would like to visit – often remembering their own past cherished experiences and re-visiting places they would like to see again.
We have a coffee shop for residents and relatives, where they can enjoy a coffee and cake, and this has proved very popular, especially during the warm summer months. We have also re-designed our garden, introducing raised beds to encourage residents who enjoy gardening to get involved in the planting and growing of flowers, vegetables and fruit.
We run a rigorous staff training programme to guarantee the high standards of care within our Home and ensure we are able to provide dignity in care. We also provide weekly one-to-one key worker sessions which help to build the relationships, trust and confidence between staff and residents. We place great emphasis on getting to know our residents and having a good understanding of their background and life history, as this enables us to personalise our approach for each individual.
Lulworth House also places great importance on the input and involvement of relatives and we hold regular relatives’ support meetings to provide much-needed support and contact with other relatives. Lulworth operates an open-door policy for all relatives and we always welcome and value the input in their loved one’s care."
Job Title: Nourishment and Social Wellness Coordinator
Joined: 2005
"I first started working at Lulworth House in 2005. I have done a bit of everything; I started as a Carer, then worked up to a Senior Carer position. I moved into the Activities team after having my first child, then stepped up to work as the Chef for a while. I also reverted back to a Caring or Senior role in between each job change. I have also worked some stand-in shifts throughout my time here, to cover those in the Laundry and Kitchen as needed. The best part about the team at Lulworth is that we are like a family; we are all loved and appreciated. Everyone is their own individual person and people are helped to grow and develop themselves in ways which support them as an individual.
Having had my second child, we found that the shift pattern of a Caring or Senior role was not working for us as a family and I developed into the new role of Nourishment and Social Wellness Coordinator which I have been for a few years now and enjoy it so much! I love running our baking club, I work out their MUST scores and refer our residents to the dietician team or SALT team as needed and deal with them for each review. I wrote the menus using the likes and dislikes of our residents and I keep their nutrition care plans up-to-date by reviewing them each month and adding any changes. I also enjoy support the Care team during mealtimes by serving the residents their meals in the dining room, which we strive to keep as enjoyable and person centred as possible. Supporting their choices and likes and dislikes where possible.
The training I have received over the years is extensive. I have completed all of the mandatory trainings within each role, and I have also worked through my NVQ Level 2 and 3 in Care. I have, in the past, been the in-house Moving and Handling trainer. I am currently the in-house Infection Control Trainer and hope to complete the next Food Hygiene Train the Trainer course soon, which was cancelled at the beginning of the Covid outbreak. I also have been on many trainings with Leni Wood (Nutrition and Wellness Manager) which are more about the food side of my role, including becoming Hydration Champion and enjoying taking part in the Nellsar Chef Masterclasses on Zoom which were put together during this year.
The part I enjoy most about my Nourishment and Social Wellness role is that the residents at Lulworth see me differently to the Carers and a lot of them recognise that my job is based not only around food but also time. We are able to enjoy chatting during mealtimes and I can ask them how they slept or if they enjoyed the options available. It is a much more holistic approach to serving their meals and they appreciate that I am always available for them to give them something they desire and get it ordered in if it something we don't usually store.
Lulworth has changed a lot in the years I have been working there; there has been multiple changes in management who all have put their own mark on the Home. Our Home Manager Catherine Singh is a brilliant manager and she has brought such a lovely environment into Lulworth during her years with us. She is very supportive of both the residents and the staff and willing to work to people's strengths. Catherine has made the Home beautiful; the back garden outside the dining room has been made resident-friendly and flat, and the decking was changed to a nice area with astro turf and raised flower beds. It has given the residents such a lovely place to enjoy outdoor activities and parties in the warmer months.
With my job role, a big improvement is that the external professionals (like the Dietician Team and the SALT Team) are supportive and so happy with the care we give and how we follow instruction. The Dietician Team in particular always mention how good it is to have one point of contact within the Home rather than speaking to a different person each time they ring. They often mention that they are confident that the care we give is to a high standard.
I am very proud to have completed all my training over the years; I have always felt really supported by the team around me. I am improving my cake decorating skills, baking and also my piping techniques through running a regular baking club with the residents, which is great fun. In the future, I look forward to gaining more knowledge that will help me improve the foods and menu's offered to the residents."
