Very happy with the care Mum receives. The staff are amazing and look after all of Mum's needs.
Tracey J (Daughter of Resident)
Mum has been so happy since moving to Lulworth House and has a fantastic quality of life.
Lucy M (Daughter of Resident)
The staff are friendly and talk to the residents with respect.
Tracey J (Daughter of Resident)
The home maintain an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch.
Lulworth House Residential Care Centre has a Review Score of 9.9 (9.874) out of 10, based on 14 reviews in the last 2 years. Over all time Lulworth House Residential Care Centre has 50 reviews.
Review from Paul G (Son of Resident) published on 26 April 2021
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Overall Experience
4.0 out of 5
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for taking the time to complete this review. I am really pleased to hear you find our team friendly. The team strive to promote a friendly and happy atmosphere for all people living in and visiting the home and they will be pleased to know their efforts have been recognised. With very kind regards.
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Review from P C (Husband of Resident) published on 29 June 2020
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5.0 out of 5
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for taking the time to leave your positive review of Lulworth House, it is lovely to hear that your experience was a positive one and I am sure that should your wife need to visit again, you will both feel much more at ease knowing that she will be treated kindly and with respect. They are indeed a great team of people working at the home - here at Nellsar we are very proud of the service we offer and of our hard-working staff and manager.
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Review from Richard S (Nephew of Resident) published on 3 June 2020
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Overall Experience
5.0 out of 5
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for the positive feedback regarding you and your auntie's experience of Lulworth House. We are always pleased to hear how we are doing and of course, delighted to hear that we have got it right.
The staff team are truly a lovely bunch of kind, caring and professional individuals, who all work so very hard and with such dedication to achieve that home from home feeling. Here at Nellsar, we are immensely proud of every single staff member from the Manager who leads her team from the front to all the individual staff and departments, each one every bit as important as the other in ensuring that the home achieves the highest quality and standards we can. Thank you.
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Review from Wendy T (Daughter of Resident) published on 28 May 2020
Submitted via Website •
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5.0 out of 5
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre
Hi Wendy, thank you for taking the time to leave us your review of the service provided at Lulworth House, it really means so much to us to know that you and your Dad are pleased with the care provided, it reassures us that we are getting it right! The team at Lulworth as you say are truly amazing and they strive endlessly to ensure that a high standard of care is maintained whilst ensuring the home from home feel isn't lost. Catherine and her wonderful staff will be really pleased to read your review. Thank you.
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Review from Robert P (Son of Resident) published on 28 May 2020
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5.0 out of 5
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre
Dear Robert - thank you for your positive feedback regarding Lulworth House care home. I fully understand how important it is to feel reassured about the care your Mum receives and the need to know that she is treated with full respect and dignity at all times. The staff team at the home are a smashing team, they are kind and caring individuals who are proud of the high standards they deliver for the residents - a very warm and caring environment - well managed by Catherine. Thank you for taking the time to review the home - the staff will appreciate this.
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Review from Hilary C (Daughter-in-law of Resident) published on 27 March 2020
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Overall Experience
4.0 out of 5
Reply from Silvia Barret, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you so much for taking the time to review our care home. We are so pleased that you feel that Lulworth Team is supportive and caring. All your kind words are so important to us.
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Review from Jeffrey H (Brother of Resident) published on 26 March 2020
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5.0 out of 5
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you for taking the time to provide your feedback. We are pleased to have been able to offer your brother the vacancy and to know that you are happy with the services we provide. Thank you.
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Review from Gareth B (Brother of Resident) published on 27 February 2020
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5.0 out of 5
Reply from Silvia Barret, Operations & Compliance Manager at Lulworth House Residential Care Centre
Thank you very much for taking the time to review our services. Your opinion is very important to us.
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Review from A B (Daughter of Resident) published on 21 February 2020
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5.0 out of 5
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Review from Debra A (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kirstie Newell, Marketing at Lulworth House Residential Care Centre
Dear Debra, thank you for your lovely review of Lulworth House. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you are so happy with the Home and the quality of care your mum is receiving.
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Review from John J (Husband of Resident) published on 25 February 2019
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5.0 out of 5
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Review from David H (Husband of Resident) published on 6 February 2019
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4.0 out of 5
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Review from Barrie I (Son of Resident) published on 9 August 2018
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4.0 out of 5
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Review from Margaret G (Daughter of Resident) published on 6 August 2018
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4.0 out of 5
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Review from David B (Friend of Resident) published on 18 July 2018
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5.0 out of 5
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Review from Susan P (Niece of Resident) published on 13 July 2018
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5.0 out of 5
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Review from Alice M (Friend of Resident) published on 11 July 2018
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5.0 out of 5
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Review from J B (Daughter of Resident) published on 9 May 2018
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5.0 out of 5
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Review from Tracy W (Daughter of Resident) published on 7 February 2018
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5.0 out of 5
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Review from Yvonne S (Wife of Resident) published on 17 August 2017
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5.0 out of 5
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The Review Score of 9.9 (9.874) out of 10 for Lulworth House Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Lulworth House Residential Care Centre is calculated as follows: ( (147 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lulworth House Residential Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2020
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Job Title: Registered Manager
Joined: 2017
"Hello, my name is Catherine Singh and I am the Registered Manager of Lulworth House Residential Care Home. Situated on the outskirts of Maidstone, Lulworth House offers bright and spacious accommodation and has 38 single rooms, six of which have en-suite facilities.
I took up my position as Manager in December 2017 and have worked with my staff team to ensure that there is a strong family-orientated atmosphere and residents are made to feel at home. Person-centred care is central to the Lulworth House philosophy – ensuring that the needs of our residents are met is of utmost importance to us.
We run regular residents’ meetings, which give us the opportunity to receive feedback from our residents about the care they receive within our Home and any new suggestions they may have for activities and trips. It also gives them the opportunity to express their thoughts and preferences.
We have a full and exciting in-house activity programme and we employ three Recreation & Well-Being Champions who provide both group sessions and one-to-one activities for each resident throughout the week. They ensure that sessions are relevant and tailored to each individual.
Each week we have a variety of organised activities including exercise classes, musical sessions and arts and crafts, and we have regular events and entertainments to which all relatives are invited. We also have a sensory room, a monthly cinema club and a regular ‘pub afternoon’ for all residents. Our Well-Being Team are on hand to deliver one-to-one relaxation sessions, including massage or aromatherapy, which greatly improve the holistic health of our residents.
Lulworth House has its own minibus and we offer regular trips both locally and further afield, with residents choosing the places they would like to visit – often remembering their own past cherished experiences and re-visiting places they would like to see again.
We have a coffee shop for residents and relatives, where they can enjoy a coffee and cake, and this has proved very popular, especially during the warm summer months. We have also re-designed our garden, introducing raised beds to encourage residents who enjoy gardening to get involved in the planting and growing of flowers, vegetables and fruit.
We run a rigorous staff training programme to guarantee the high standards of care within our Home and ensure we are able to provide dignity in care. We also provide weekly one-to-one key worker sessions which help to build the relationships, trust and confidence between staff and residents. We place great emphasis on getting to know our residents and having a good understanding of their background and life history, as this enables us to personalise our approach for each individual.
Lulworth House also places great importance on the input and involvement of relatives and we hold regular relatives’ support meetings to provide much-needed support and contact with other relatives. Lulworth operates an open-door policy for all relatives and we always welcome and value the input in their loved one’s care."
Job Title: Nourishment and Social Wellness Coordinator
Joined: 2005
"I first started working at Lulworth House in 2005. I have done a bit of everything; I started as a Carer, then worked up to a Senior Carer position. I moved into the Activities team after having my first child, then stepped up to work as the Chef for a while. I also reverted back to a Caring or Senior role in between each job change. I have also worked some stand-in shifts throughout my time here, to cover those in the Laundry and Kitchen as needed. The best part about the team at Lulworth is that we are like a family; we are all loved and appreciated. Everyone is their own individual person and people are helped to grow and develop themselves in ways which support them as an individual.
Having had my second child, we found that the shift pattern of a Caring or Senior role was not working for us as a family and I developed into the new role of Nourishment and Social Wellness Coordinator which I have been for a few years now and enjoy it so much! I love running our baking club, I work out their MUST scores and refer our residents to the dietician team or SALT team as needed and deal with them for each review. I wrote the menus using the likes and dislikes of our residents and I keep their nutrition care plans up-to-date by reviewing them each month and adding any changes. I also enjoy support the Care team during mealtimes by serving the residents their meals in the dining room, which we strive to keep as enjoyable and person centred as possible. Supporting their choices and likes and dislikes where possible.
The training I have received over the years is extensive. I have completed all of the mandatory trainings within each role, and I have also worked through my NVQ Level 2 and 3 in Care. I have, in the past, been the in-house Moving and Handling trainer. I am currently the in-house Infection Control Trainer and hope to complete the next Food Hygiene Train the Trainer course soon, which was cancelled at the beginning of the Covid outbreak. I also have been on many trainings with Leni Wood (Nutrition and Wellness Manager) which are more about the food side of my role, including becoming Hydration Champion and enjoying taking part in the Nellsar Chef Masterclasses on Zoom which were put together during this year.
The part I enjoy most about my Nourishment and Social Wellness role is that the residents at Lulworth see me differently to the Carers and a lot of them recognise that my job is based not only around food but also time. We are able to enjoy chatting during mealtimes and I can ask them how they slept or if they enjoyed the options available. It is a much more holistic approach to serving their meals and they appreciate that I am always available for them to give them something they desire and get it ordered in if it something we don't usually store.
Lulworth has changed a lot in the years I have been working there; there has been multiple changes in management who all have put their own mark on the Home. Our Home Manager Catherine Singh is a brilliant manager and she has brought such a lovely environment into Lulworth during her years with us. She is very supportive of both the residents and the staff and willing to work to people's strengths. Catherine has made the Home beautiful; the back garden outside the dining room has been made resident-friendly and flat, and the decking was changed to a nice area with astro turf and raised flower beds. It has given the residents such a lovely place to enjoy outdoor activities and parties in the warmer months.
With my job role, a big improvement is that the external professionals (like the Dietician Team and the SALT Team) are supportive and so happy with the care we give and how we follow instruction. The Dietician Team in particular always mention how good it is to have one point of contact within the Home rather than speaking to a different person each time they ring. They often mention that they are confident that the care we give is to a high standard.
I am very proud to have completed all my training over the years; I have always felt really supported by the team around me. I am improving my cake decorating skills, baking and also my piping techniques through running a regular baking club with the residents, which is great fun. In the future, I look forward to gaining more knowledge that will help me improve the foods and menu's offered to the residents."
