Lyndhurst Rest Home Ltd

42/43 Marine Parade, Tankerton, Whitstable CT5 2BE
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8.2 15 Reviews
  • Lyndhurst Rest Home Ltd, Whitstable
The Lyndhurst rest home in Tankerton, Kent is situated in the South East of England, in the lovely town of Whitstable and aims to give its clients a relaxing and stimulating environment.

Lyndhurst is designed over three floors and has disabled toilets and bathing facilities with carer assisted hoists, accessible by two passenger lifts.

The home has spacious, modern and centrally heated bedrooms, with some offering en-suite facilities, including a shower.

A comprehensive range of activities are organised by the activities co-ordinator and outings are available to promote both the physical and mental well-being of all residents.

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Care Provided by Lyndhurst Rest Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment

Good to Know

  • Owner
  • N Paneandee
  • Person in charge
  • Delyth Brown (Director)
  • Admission Criteria
    • Private, KCC, CHS referrals, NHS funded, Other locality authorities
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 3

Funding & Fees Guide for Lyndhurst Rest Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,600

  • Lyndhurst is a specialised Dementia care home - in one of the best locations of Kent. We have sea view rooms available. We assess fees from the potential resident needs and the room selected,
  • (these prices are only a guideline, please contact Lyndhurst Rest Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring management to schedule visits/ Last minute visits will also be permitted dependent on management.
    On entering the building please carry out hand hygiene.
    Visits can be held inside the care home with a choice of location, in the gardens, and in the summer house.
    Residents are also able to carry out external visits.
    Parking can be in front of the building. If this is busy- please kindly park along the seafront.
    Please continue to liaise with staff regarding the visiting information.
    Kind regards.


  • Parking

  • Parking available outside Lyndhurst and also along the seafront.


Lyndhurst Rest Home Ltd Reviews (15)

8.2

Lyndhurst Rest Home Ltd has a Review Score of 8.2 (8.184) out of 10, based on 4 reviews in the last 2 years. Over all time Lyndhurst Rest Home Ltd has 15 reviews.

Overall Experience

  • 9
  • 4
  • 2
  • 0
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Date Published

15
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0
4
11

Review from R B (Granddaughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful nan has been a resident here for around 20 months, she’s now in her 90s so it’s very important she is receiving the best care. We had some bad luck with previous care homes and finally I’m confident this is the right place for Nan and wouldn’t want her anywhere else.
The communication
is great I know I can contact them and my questions will be answered and when she first arrived the owner called me to discuss Nan's needs. We went through everything thoroughly to come up with a care plan so I was instantly reassured as I don’t live locally so I need to trust she’s in the best place. The activities are great, the coordinator who is in charge of the activities is so lovely and really cares about the residents and I love that Nan gets to socialise and join in. Nan has dementia and I feel Lyndhurst caters for residents with dementia really well and Nan is always clean and tidy. The staff do the little extra touches too like putting her hair in plaits and painting her nails.

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Review from M A (Relative of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My review overall is satisfactory. As a resident's next of kin, I know that she is well cared for. The cleanliness in the whole building is the best I have seen. The activities are excellent.
Everyone (staff) are very supportive to relatives of the residents.

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Review from T H (Son of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to arrange care for Mum very quickly following an extended stay in hospital. Staff at the Lyndhurst Rest Home saw us immediately, they were the only home to do so. Mum found the move from hospital to the home quite stressful but the staff were very sympathetic to Mum’s needs and feelings.
This
level of care has continued over the last ten months. Mum has a lovely room overlooking the sea. Staff have respected her views and needs whilst at the same time encouraging her to join in with the huge range of activities put on by the home. When there have been issues they have been dealt with promptly.
The home is always clean and smells fresh. Staff are always friendly and helpful. I know that Mum is safe and well looked after which puts my mind at rest.

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Review from Bill F (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems clean and friendly. It is warm too. The staff are usually cheerful and helpful. The atmosphere seems pretty good.
Staff levels seem to have improved recently which means that waiting to be admitted or to be collected from the room and let out does not now take so long.
It’s a pity
my dad cannot have his hearing aid in permanently, as this obviously impacts his ability to listen to the tv and radio. He has settled in well however and the staff must take credit for that. He certainly never complains about conditions there.
I do worry if there was ever a fire or other emergency, there have been excessive waits when pressing the alarm button in the past, and there does not seem to be an alternative exit strategy. These do seem to have reduced recently, but I have given only two stars for safety/security because of this worry.

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Review from Mike W (Nephew of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent nearly two very happy years at Lyndhurst, she was always well cared for and as her next of kin I was confident that she was receiving the best of care. Staff were always helpful and welcoming whenever I or her friends visited and I wouldn't hesitate to recommend Lyndhurst.

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Review from M C (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Lyndhurst Rest Home since March 2021 and is extremely happy there.
The owners aren’t merely running a business, but are a family that genuinely care for their residents, muck in with the rest of the staff, and have done so for generations now.
Anytime I call, each and
every staff member is fully aware of how dad’s been doing that day/week and treat him like family.


Dad, myself and our family feel safe in the knowledge he isn’t simply ‘in a home’, but is ‘at home’ here.


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Review from Anne K (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my husband was in care at Lyndhurst he was treated with care and love by the staff. He enjoyed his time there and I knew he was being looked after.

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Review from P P (Next of Kin) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Lyndhurst Rest Home to be caring and efficient in their care of our relative. Very pleased with all the activities arranged by the staff to keep everyone's spirits up. It used to be very difficult during lockdown but staff seemed to cope very well.

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Review from Kim R (Daughter of Resident) published on 23 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We just want to say what an amazing care home Lyndhurst is, and the care, love and compassion they gave our mum, was truly amazing during her stay there. She had lots of activities, such as summer and Christmas parties, entertainment, she loved art, and she would draw and paint. They were always so
welcoming to us all as visitors and encouraged us to join in events whenever we could. We know she was very happy and cared for here. We highly recommend this place to care for your loved ones.

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Review from Val B (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't really know where to begin to explain the care, kindness, patience and love shown to Mum during her stay at Lyndhurst. The home is bright and cheerful, warm and friendly and Mum had a room with an uninterrupted sea view. Everywhere is clean and welcoming with no nasty smells. The staff interact
with all the residents and the home just feels "alive".
Mum had many health issues while she lived there and the communication with myself was excellent. Sadly Mum recently had to move to a nursing home as her needs increased and it was really difficult to find somewhere as caring, warm and friendly as Lyndhurst. A really hard act to follow and I would definitely recommend it.

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Review from Grahame M (Son of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the care home clean and bright. Staff are always busy with residents and are friendly to relatives and visitors of residents. There are two issues which I found have not been resolved when reported, one was that the draw was not opening properly on the chest of drawers in my mum's room.
I reported
it and I believe the issue is still not resolved. I found one senior member of staff rude, condescending and rather blasé about a serious matter I had encountered with the home. Overall, besides these two issues, I say staff do a tremendous job with little reward and look after my mum well.

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Review from Sarah R (Daughter of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother-in-Law was in this home for over 4 years. I always found the staff lovely, its a hard job for little reward. We didn't visit that often, but I would telephone regularly for updates on her. On the visits to the home, I always found her room to be smelly and not very clean, and on occasions,
I found my mother-in-law was also dirty.


On the day My mother- in law died I received a call from the manager. I called into the home a few days later to collect her personal belongings. I informed the manager of the date and place of her funeral. Not one member of staff attended the funeral or even sent flowers. I find this appalling. After all, she was a part of their family for over 4 years, not to send flowers is just not right.


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Review from Susan M (Niece of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was sad that my aunt had to go into a care home, but Lyndhurst is a nice place and all the staff have bent over backwards to make auntie feel comfortable and cared for. They have helped me through this transition period and do seem to care about relatives as well as residents. I am confident that
Lyndhurst Rest home is the right place for my aunt to be.

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Review from H P (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for four years now. She has been treated well, respectfully and with dignity. My visits are random and apart from one occasion I have never seen anything to make me concerned. The one incident was with the activities organiser and I did repeat it to senior staff. Not abuse but
just not caring enough.
The care staff have remained constant, care workers change but not that frequently which does give good continuity to residents.

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Review from Anna-Maria S (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The well oiled machine of Lyndhurst! In our family search for a suitable dwelling to meet mums needs. My sister had viewed the above as part of the search and then I joined her for the viewing. I found it to be excellently sited both in outlook to see and local amenities and prime position for local
gatherings such as bank holiday. In essence good for community contact. The buildings approach is inviting and the foyer with its picture/observation windows made me feel immediately at ease. I could see Christmas there and was not disappointed. Mum has been there for two Christmases now and the place has completely lived up to the picture in my mind of the first visit. Through the managers and their staff we understand the philosophy and the model of Lyndhurst care and whilst the challenges mums health issues present, I, who had lived with her previously have seen a marked improvement in her ability to mix with others. The improvement in her weight through a good diet, her appearance with her daily care and on site hairdresser and all made comfortable by the wider picture with the ancillary staff especially during building works

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Current Review Score: 8.2 (8.184)

Overview of Review Score

The Review Score of 8.2 (8.184) out of 10 for Lyndhurst Rest Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.354 for Lyndhurst Rest Home Ltd is calculated as follows: ( (26 Excellents x 5) + (14 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.354

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.83 Points relating to the number of positive Reviews for Lyndhurst Rest Home Ltd is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 4 Positive Reviews ÷ 8.8 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Lyndhurst Rest Home Ltd

What types of Care is Lyndhurst Rest Home Ltd registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lyndhurst Rest Home Ltd have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lyndhurst Rest Home Ltd?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lyndhurst Rest Home Ltd to the centre of Whitstable?

0.8 mile(s) as the crow flies, distance by road may be significantly further.