Madeira Lodge Care Home

Madeira Road, Littlestone-on-Sea, New Romney TN28 8QT
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9.7 39 Reviews
  • Madeira Lodge Care Home, New Romney
Madeira Lodge is a specialist 48-bed care environment in New Romney, Kent, specialising in care for those with dementia and its related conditions.

The two-storey building has rooms that are decorated to a high standard and offers a sensory garden.

Potential clients and their families are actively encouraged to visit and spend some time at the home as part of the assessment process.

Respite services are also offered as a break for family members who care for their loved ones at home.

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Care Provided by Madeira Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly Parker (Manager)
  • Admission Criteria
    • All referrals welcome
    • Ages 55+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Madeira Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,450
    • Self-Funded Residential Dementia Care £1,350 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,454
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,550

  • Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.
  • (these prices are only a guideline, please contact Madeira Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to sign in on arrival via electronic device.


  • Parking

  • Onsite parking, disabled access and electric charging point.


Madeira Lodge Care Home Reviews (39)

Total of 39, showing 1-20
9.7

Madeira Lodge Care Home has a Review Score of 9.7 (9.748) out of 10, based on 21 reviews in the last 2 years. Over all time Madeira Lodge Care Home has 39 reviews.

Overall Experience

  • 33
  • 4
  • 2
  • 0
  • 0

Date Published

39
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8
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18

Review from Pauline L (Sister of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that I found my sister Madeira Lodge. She is always smiling and very happy. The staff are wonderful with her. They are very friendly, helpful and efficient. The Home is kept very clean and run efficiently. I do not have any complaints about her being in there at all.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Hello and thank you for taking the time to share your very kind and positive words about our wonderful Madeira Lodge Care Home. We are very glad that your sister is always smiling and very happy, we'll ensure your review is passed on to our care team, whom we know will be delighted to read it, again thank you so much.


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Review from June N (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Madeira Lodge from a terrible care home in another area! And I can honestly say that it is lovely, it is always clean, the staff are so lovely and care about the residents. The food looks good, I have no complaints at all. I can definitely recommend this home if you are looking for somewhere
caring and clean for your loved one. They also have activities that the residents can take part in, they have chickens, a rabbit and a kitten there too. And the gardens there are lovely to sit out on a lovely summer day.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

This is such a wonderful review! Thank you so much for taking the time to leave us such kind, thoughtful and positive words - they mean so much to us and indeed our Care Team at the home, we'll make sure we share your review with them. It's a pleasure to have your Mum with us and we are delighted that the activities and wonderful interactions at the home are recognised in such a wonderful way by yourselves. With warmest regards, from Belmont Healthcare.


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Review from Beverley P (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Madeira Lodge since February this year, he was not keen to go into care, my brother and I needn't have worried, the staff there are friendly and caring. Dad loves them to bits and they love him.
Even if he's had the slightest tumble they let us know.
He is always clean and tidy,
well groomed and as smart as possible for someone that spills his dinner down himself (bless him).
He is always having a laugh and joking with the staff.
He is always very well-fed.
His room is always clean and tidy with fresh clothes hanging in his wardrobe.
Thank you, Madeira Lodge.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for this wonderful five-star review! We're so pleased that your dear Dad and family are happy with the care being provided and that he is settled. So nice to hear that he is always laughing and joking and that our wonderful team are friendly, caring and making him feel comfortable. Thanks again for taking the time to leave such positive feedback. We can't wait to share this with our Team. Best Wishes from all at Belmont Healthcare.


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Review from Alison B (Sister of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly and helpful, and the residents who have different levels of need appear to be well cared for and well supported. The management has made magnificent efforts to make the home welcoming and 'user friendly'. I could not be more pleased with Madeira Lodge.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Wow! Thank you so much for your wonderful five-star review! It is always so nice to hear words like 'friendly', 'helpful', 'well cared for' and 'well supported'. We are so proud of our team, for enriching the lives of our residents. This has made our day! Thanks again, from all at Belmont Healthcare.


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Review from C J (Ex Family Member) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-husband was admitted to Maderia Lodge after a very traumatic experience in a hospital and a care home a long way from home. I was unable to visit regularly and he became very distressed which they were unable to manage. He was labelled aggressive but the managers saw that to the man he was. Since
the day he was admitted, he liked it and settled well with the help of the staff and their care and is happy and content.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We truly appreciate your kind words and five-star rating. This warms our hearts and we greatly appreciate you taking the time to do so. We're so pleased that your ex-husband is now settled, happy and content. We're so proud of our team and can't wait to share this with them. Thank You, from all at Belmont Healthcare.


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Review from Deb M (Wife of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our experience of the home continues to be mixed and, whilst in recent weeks, the level of care has improved, we have previously been left upset and frustrated by the overall treatment and well-being of my husband.
He wears nappies and on our daily visits, we found them heavily soiled. This was clearly
distressing and uncomfortable for him, and due to this, we found our visits became less about spending time together and more about cleaning up and settling him down.
His bedroom was left unclean and on several occasions, excrement was found everywhere, as he had been left unsupervised. This isn’t acceptable. We are pleased to see that, since bringing this to the staff’s attention, conditions have improved and we greatly hope this continues.
His meal plan has not been followed, which has often left him with an upset stomach. Fish/seafood should never be considered a food option for him. He does not have the capability to make his own decisions with this and cannot eat without support.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you, we very much appreciate your feedback. We take care to ensure responses are dealt with as conclusively as possible and in good time. We are looking closely into the items discussed during our telephone call with you following your review. During that call, it was good to hear that in recent weeks, you feel that your Husband's care has significantly improved, we will ensure this continues. Thank you again for your honesty and for placing your trust in us, from our Customer Relations Team at Belmont Healthcare.


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Review from R C (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at this home for 3 years.
The care at this home is exemplary. Our mum has been poorly for weeks and unable to get out of bed, the care and love of all the staff is faultless. She hasn't eaten for a while, they will get her what she fancies and the encouragement by staff is second
to none.
Pleased to say we have got over the last few weeks, all because of the devotion of these wonderful staff.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for sharing your lovely review. We appreciate you taking the time to do so. Sorry to hear your dear Mum has been unwell but pleased to hear she is on the mend and our lovely team have helped her to get there. Look forward to seeing you again soon. Take Care, from all at Belmont Healthcare.


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Review from Kim M (Daughter of Resident) assisted by family/friend published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here for five days, she came from another home. This home is wonderful, the staff are kind, friendly, helpful and there are plenty of them. So far it's been a good experience.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to send us your feedback, which is appreciated very much. We're so pleased that you're happy with the care being provided and - we will ensure that your kind words are passed onto our care team, they are always grateful to receive such feedback. With warm wishes, from all at Belmont Healthcare.


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Review from Matthew W (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As from my last review, Madeira Lodge continues to go above and beyond.
The staff are superb in what they do, more importantly, my mum is very settled and content.
If I ask for anything they are always very obliging and will do their utmost to accommodate whatever needs we may ask for.
Again I
cannot stress how happy I am with Mum being there.
Keep up the great work your staff are doing!

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Wow! We are ecstatic! Once again, thank you so much for taking the time to share your positive, kind words with us and the community. Your continued support and trust means a great deal to us. It is so heartwarming to hear that our team 'go above and beyond and are 'superb'. We cannot wait to share this with our Team, this will certainly lift their spirits. Best wishes from all at Belmont Healthcare.


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Review from P M (Wife of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and the residents are well cared for. The rooms are clean. The surroundings are bright, decorated with pictures and things the residents have made. They sometimes have entertainers.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for sharing this wonderful review with us and the community! It is always so nice to hear words like friendly and well cared for to describe our staff. Thank you also for your positive comments regarding our Home. It is our pleasure caring for your Wife here. Best Wishes from all at Belmont Healthcare.


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Review from Jane E (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my Mum several times over a few days during a recent visit to Kent. Mum was enjoying the activities provided and the care she was receiving from all the staff was excellent, who were all treating her with kindness, dignity and respect.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Wow! Thank you so much for leaving us a five star review! We're overjoyed with your kind words. We're so happy that we've exceeded your expectations and that your dear Mum is receiving excellent care with kindness, dignity and respect, as she always should be. We will be sharing this with our wonderful team. Best Wishes, from all Belmont Healthcare.


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Review from Linda F (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely visit, staff and management have worked so hard to make this visit so special, many, many thanks.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for taking the time out to leave us a wonderful, five-star review! It makes us incredibly happy to know that you had a lovely visit that was also special, you're welcome anytime. We will ensure to pass this on to our team. Best wishes from all at Belmont Healthcare.


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Review from Chris H (Son-in-law of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law became a resident at Madeira Lodge in June 2023. The kindness and care shown to her is outstanding and the understanding of her dementia is high. The home is bright and residents are free to wander throughout the home. Activities are undertaken with the residents daily and families
are encouraged to visit and participate in these and made to feel welcome. Staff support both the resident and families in this challenging time

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We appreciate you taking the time to leave us an excellent review. We're delighted to know that we have exceeded your expectations and that you feel at ease knowing your dear Mother-in-law is in safe, kind hands. We're always here to support you all and you're welcome anytime. Thank you so much, from all at Belmont Healthcare.


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Review from T K (Friend of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent Hawaii themed BBQ party. Such a lot of work undertaken in all areas - welcomed with a garland of flowers, lovely food and drink, all combined to make a thoroughly enjoyable afternoon where residents and visitors felt relaxed. Thank you.

Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to share your kind words and compliments with us and the community. We'll make sure these are shared with the care team at Madeira Lodge! We're delighted that you enjoyed the day. You're very welcome to join us again, best wishes from the Belmont Healthcare Team.


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Review from M E (Daughter-in-law of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The BBQ was pleasant, was nice to see everyone enjoying the day. The staff were helpful and understanding.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We are incredibly grateful that you took the time out to leave us a wonderful review. It's so warming to receive kind words and we will ensure to pass this onto our lovely Team at Madeira. We hope to see you again soon. Take Care, from all at Belmont Healthcare.


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Review from Rachel H (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, a caring environment that clearly understands the needs of dementia patients. The family are encouraged to participate in activities. Thank you for all care.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We're delighted with your wonderful review! Thank you so much for sharing this with us and the community. We're extremely happy that you feel this way. You're very welcome to join us again, best wishes from all at Belmont Healthcare.


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Review from R L (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice day, very enjoyable. The staff were all really helpful and lovely. Very happy place, excellent food.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for letting us and the community know about your fantastic experience with us! We appreciate you taking the time out of your day and we'll share this glowing review with our team, we do hope to see you again soon. Best Wishes from all at Belmont Healthcare.


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Review from Annabelle L (Granddaughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a beautiful home, feel very happy and confident my Nan gets the best love and care here. The staff are friendly and helpful.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

This is wonderful to hear. Thank you so much for sharing your kind words with us and the community. We are very pleased that you feel confident and happy with the care that your dear Nan receives, it's our absolute pleasure. Always here to support you and your family. Best Wishes from the Belmont Healthcare Team.


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Review from Helen B (Relative of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello, let me start by saying please do not believe all you read, after reading the reviews of Madeira Lodge I was very apprehensive about placing my stepdad into this home.
We have never experienced dementia before and after having an awful experience whilst he was in hospital I was very anxious about
placing him in any way that could cater for his needs. I received the list of possible homes and Madeira Lodge was on there, like I said the reviews showed the home in not a good light but I decided to give it a call as I was torn about where to send him, this is where everything changed.
Firstly I spoke with the home's manager who was so welcoming and gave me that spark I needed to come and view the home she was polite and very professional and above all else told me not to worry, and what the home could offer so I made the appointment.
I met on arrival, this home was what he needed staff and facilities were fantastic they really know what caring for someone is.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for your kind words and for sharing this with the community. We are so pleased that you and your dear stepdad are happy with the service we provide. We will ensure to pass this wonderful five star review onto our lovely team, I'm sure they'll be delighted.
Best wishes from all at Belmont Healthcare.


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Review from Lynda V (Niece of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who had been a resident of Madeira Lodge for almost ten years, sadly passed in 2021.
She had a very happy time, surrounded by very friendly, caring and professional staff.
Now her sister, my aunt, is a resident, and I wanted the same level of care and love for her. I had no hesitation in
placing her at Madeira Lodge despite my journey of 2 hours each way to see her.
She is happy, safe and well cared for - that is all you want for your loved ones.

Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We're really grateful and appreciate you taking the time out to share your review with us and the community. It's so nice to hear that you had no hesitation when finding a care home for your dear Aunt; this says it all really. We pride ourselves on the care that we provide, and your feedback has demonstrated that we do. We will share your feedback with our lovely team. Best Wishes from The Belmont Healthcare Team.


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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Madeira Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Madeira Lodge Care Home is calculated as follows: ( (195 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 242 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Madeira Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Kelly

Kelly Parker

Job Title: Care Home Manager

Joined: 2024

Kelly began her career as a carer & has worked hard to progress her knowledge and experience over 20+ years.


She wholeheartedly believed this was her path because she has always been a people person and was determined to give back to the community.


She has an abundance of knowledge in a variety of care environments, including Learning Disabilities, Mental Health as well as Dementia.


Managing Care Homes for over 8 years, her determination as a Registered Manager has resulted in exceptional outcomes, i.e. achieving levels of ‘Outstanding’ with CQC.


Kelly is very excited to be joining the Belmont Healthcare team and is very much looking forward to delivering the best person-centred care for every individual at Madeira Lodge.


Kelly says “Being a Registered Care Home allows me to make a positive impact on a daily basis, which is something that drives and fulfils me greatly. It’s amazing to know that I can make a difference in creating a warm and nurturing environment where everyone feels valued, respected, safe and cared for.


Care is such a fantastic industry to work within and you meet some amazing people along the way”.


Frequently Asked Questions about Madeira Lodge Care Home

What types of Care is Madeira Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Madeira Lodge Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Madeira Lodge Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Madeira Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Madeira Lodge Care Home to the centre of New Romney?

1.3 mile(s) as the crow flies, distance by road may be significantly further.